magicJack Reviews - Page 7 of 19

2.7/5

Average Rating

Review Of Technical Service

Number 122 : JUL 16th, 2017 : Rosemary

Recommended: Yes

I have been without a phone for five (5) days,and two days ago I talked to so many people that could not fix my telephone under Volume/Headset controls. I tried to explain what was wrong but the individuals I spoke to were unable to understand what I was saying or said they couldn't fix it. I am furious at this point. I wrote an email to the manager but have not received a reply.

VISITOR/PROVIDER FEEDBACK:

M Bjork (July 24th, 2017) : I used MagicJack for 6 years on my PC then they couldn't fix it to keep on working with Windows 10 and I got money back. It states on the website not compatible with Win10. I guess they want to concentrate on smart phones.

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Great service....until you get scam calls

Number 121 : MAY 24th, 2017 : C

Recommended: Yes

I love MagicJack! Pro: It is a great service for a little bit of money! Con: This is BIG! For some reason, MagicJack does not support NOMOROBO! It is a service that works! MagicJack does nothing to help with scam calls! If they can't block them through their own service, why not allow Nomorobo to do it for them! Come on, help us to stop these annoying phone calls! Even our cable provider offered assistance!

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Poor customer service

Number 120 : APR 3rd, 2017 : Jon

Recommended: No

I have three magic jacks that I located in three separate properties. The first issue I encountered is that each had to have its own email address and had to be associated to a separate computer or laptop. My main device started acting up about 3 months ago, I had to pay about $9 each time to replace the adaptor. Only two weeks and bad again. MJ wants to sell me an upgrade instead of replace or allow me to use a device I no longer use, but with my home number. Too inflexible on cleaning any of these issues up. Want to sell me more when I already have plenty - they just wont let me use it! Each time it acts up, no one can call in and it can be days before you know it, goes to VM. Not recommended to do business with this company until they improve support and attitude toward their customers.

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Worst VOIP ever!

Number 119 : MAR 6th, 2017 : Peter

Recommended: No

They are crooks; - they steal your information, - their customer service are incompetent, - they cheat you on your international minutes! Please BEWARE!

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MagicJack Plus STATIC; Customer Service Useless

Number 118 : FEB 19th, 2017 : Linda

Recommended: No

I have been using MagicJack then MagicJack Plus for around 3 years now. The past 6 months the STATIC on all calls (in and out) is horrendous. You cannot hear almost anything, except STATIC. Wasted hours on-line with MagicJack's customer service quite a few times. A bunch of idiots! After 1 hour I'm always told "Let me get you to a higher-up tech rep". So why'd they waste my time for an hour? Looking to change phone provider right now. MagicJack is probably the most inexpensive phone service but the aggravation and lost calls and STATIC makes it not worth the savings.

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No problems

Number 117 : NOV 17th, 2016 : Anna

Recommended: Yes

I have had MJ+ for a few years and had no problems. It is plugged into the wall, with a phone by it, and an extension phone in another room. It works as well as the land line and message recorder it replaced. At setup, I had to deal with typing and waiting for customer service to answer my questions, but I haven't had to deal with that since it was set up, so that doesn't bother me. I did not have trouble with customer service, but without voice service, I can't give them the best rating. If you don't know the least thing about computers or electronics, or just don't want to fiddle with it, you probably need to search for a service with a person you can actually talk to. For the rest, you can deal easily enough with MJ. I like it because it works well, sounds good and is economical!

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A Happy Customer

Number 116 : OCT 31st, 2016 : Tom

Recommended: Yes

I have been using MagicJack for 6 years. The price of the service is right, really right. Over the years MagicJack service has improved. In the past there were many rural-area phone systems which did not accept MagicJack calls. Now it appears that I can use MagicJack everywhere. When I use it with some people their voice appears to be a little weak. With others the volume is fine. One thing to note, if you have decent WIFI service you can call the US from anywhere in the world, free. I have used my MagicJack from France and Central America. The MagicJack support system is a little spartan, but eventually they have solved my problems, and the price is a real bargain.

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Buyer beware

Number 115 : OCT 21st, 2016 : Ed

Recommended: No

I had to cancel because Magicjack does not support Nomorobo. If you are plagued by telemarketers, you MUST have Nomorobo. It started the day I started Magicjack phone service. I quit, and went to Phone Power and literally the same day the calls stopped right after I setup Nomorobo. So, you get what you pay for. Phone power is about $9 month versus $5 for Magicjack.

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Could be better

Number 114 : AUG 31st, 2016 : Leo

Recommended: Yes

I would recommend it for low use landline and not very important phone line. They need to work on the cellphone application to integrate it to the current smart phones. There is a delay in the connection, and if you don't have the app open, you'll probably miss the call. As far as texting, the delay is even worse. If someone sends you 2 parts text, the shortest text will arrive first regardless of the order it was sent. If someone sends an email address, the second part @xxxx.com never arrives! Only the first part before the @ sign. The voice calls are good ONLY if you are in a WiFi area with full reception!

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5 year plan expired. Results

Number 113 : JUL 28th, 2016 : Robert

Recommended: Yes

My 5 year subscription expired a few months ago, 03/2016. Up until that point, my MagicJack was used only for making long distance calls. Clarity was as good as calling my next door neighbor, and the person on the other end couldn't tell the difference between this service and my land line. During my subscription I had no need for customer service, other than assigning me a phone number. Service was straight forward, and results were favorable. I have been shopping around for (MJ) renewal or a different VoIP provider, as I can't justify my current $39 CenturyLink monthly land line fee, nor, $75 monthly for a cell phone, as I don't use a telephone on a daily basis. Still shopping. From my experience, using MagicJack, I would recommend. Simple, straight forward, good results and cheap.

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