magicJack Reviews - Page 15 of 19

2.7/5

Average Rating

Magicjack

Number 42 : AUG 6th, 2013 : Bob

Recommended: Yes

Magic Jack is a joke I ordered the newest MJ and look-out. It was a joke trying to get it set up and never could. You cannot speak to a direct person everything is on-line by email or text. I've spent hours online attempting to get it to work. Don't waste your money.

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D O N ' T D O I T !

Number 41 : JUL 4th, 2013 : Doug

Recommended: No

Magic Jack is absolutely horrible, I have spent hours upon hours in chat with their "NON-LOCAL" tech support; uninstalling, reinstalling, changing/removing/reconfiguring internal computer settings, only to have to uninstall reinstall it again (It should actually be called Magic Joke!!!)..... After spending countless hours in tech support chat I came to find out (from a local phone company) that Magic Jack will not connect to small/rural phone companies that may have a slightly higher connection rate. They just refuse to connect the call, but they won't ever tell you that, the call just "rings and rings", only to go to some sort of "call cannot be connected at this time" message..... I have no real way to verify their refusal to connect to rural phone companies, but the service doesn't work with them so you do the math... Just don't do it, "it's a Total RipOff!"

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Poor customer service

Number 40 : JUN 21st, 2013 : Warren

Recommended: Yes

Although I still use MJ because of the low cost, the customer service is foreign(India I think) and terrible. MJ has NO phone CS, only online chat. If the CS rep doesn't like what you are asking, or if you spend too much of their time, they will disconnect you! Also MJ is not very sophisticated. If you buy a product and use it under 1 email, you can never switch emails! They do not have the capacity to change your service from one email address to another! How hard can that be? I was told I would have to trash my MJ device and buy another if I wanted to switch emails. Can you believe that!!

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MagicJack Plus

Number 39 : JUN 11th, 2013 : Tim

Recommended: Yes

Started out with this plan three years ago-NO PROBLEM- I got two $12.00 Uniden cordless phones hook to this MagicJack Plus.In the last year I had too unplug MagicJack Plus from router and replug it in about two times because of the noise generated by lighten and all the other junk that creating noise on the Web.Who has perfect hearing?(I talk they listen they talk I listen)For the price too talk and listen or listen and talk.Sound kinda stupid to paid any more for this service.

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Mediocre

Number 38 : JUN 1st, 2013 : Craig

Recommended: No

Be careful of MJ's terms of service. Not all outbound calls are included. Customers must purchase prepaid minutes for some calls, including in our case, calls to a friend we call frequently. Our friend is served by a typical traditional rural telephone company. Chats with customer service are like communicating with a robot.

VISITOR/PROVIDER FEEDBACK:

Comment by Sylvia on 6/2/2013 : I tried out Magic Jack from Futureshop for 3 weeks but returned within the 31 day return period. There is no Canadian portability at all. They will offer Canadian telephone numbers at $10.00. There is no 911 even if you want to pay for this service. Technical Support does not live on this planet anywhere. Good luck trying to get hold of either a person or a computer generated response. And their phone numbers are very secret. It doesn't take 1-2 minutes to set up - more like 45 mins. My router is in the basement so all phone calls must be within a few feet of your router. There is no ability to add extension phones which would ring elsewhere in the house. Going to try out VOIP.MS which has all of these features that Magic Jack doesn't.

Comment by Mikey on June 30th 2013 : I have nine(9) phones throughout the house. All of which work just fine using the house wiring.

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Magic jack

Number 37 : MAY 31st, 2013 : Stephen

Recommended: No

Overall, the service is at a good price. Customer service is at the bottom of any telecom service I have used so far. If nothing is wrong with the network and everything is stable, it works OK i can make calls and receive calls most of the time. However, some local calls becomes long distance and Magic jack cannot explain why. So some of my local friends have to use their cell phone to call me. That uses their call time minutes.Some calls that are local I cannot call. Some how it is rated as long distance and Magic Jack cannot explain why nor would they even look at it with a trouble ticket. The customer service is totally useless and just repeated the same message that I need to order long distance to call a local number. The whole purpose in getting magic jack is so I do not need to pay LD. If I have to pay LD to make a local call, that defeats the purpose. Fortunately the number of local calls that got turn into LD is small enough I can use my cell phone to call. At one point in time the magic jack failed, It took me a total of 5 calls to customer service, 4 escalation to their super tech, 3 download to reload my pc and magic jack to convince them the magic jack has failed and it should be replaced. I pay for the regular magic jack. However, the shipping cost of the replacement unit is half the regular price of magic jack. I feel like I had pay for the new magic jack all over again. because I bought the 5 year plan, would be an awful waste to let 4 year service paid go so I ended up paying the heavy shipping. Magic jack has lots of improvement to go. However, it seems to be the cheapest voip on the market for now.

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My MagicJack and MagicJack Plus Review

Number 36 : MAR 24th, 2013 : Lloyd

Recommended: Yes

General Comments: I have a Magic Jack (original type) about 4 years now, and it only works through the USB on the computer. Occasionally, I find it off, and when I do, I just unplug it wait about 5 seconds, and plug it back in and it reloads itself in less than 30 seconds, and I'm back in business. I originally bought it to eliminate my long distance phone calls. We bought a cell phone about 8 years ago to carry with us in the car, but instead of paying a monthly bill, we buy minutes. Then near the end of the year, we buy $10.00 worth of minutes at 10 cents a minute in order to carry over our balance. Then, we had a landline phone in the house that was costing us $30.00/mo. and were having problems with it, so when I recently bought a Smart TV, I needed a router to go with it, I decided to go with a MAGIC JACK PLUS, and everything (router, magic jack, 3 remote phones with chargers and answering machine, and one years service) cost me a total of $240.00. I've been using it for about 3 weeks now and have not even had to reboot it or anything. I still use the other one on my computer. Had my landline phone number assigned to the magic jack plus. Now, I can leave the computer on or off, and it makes no difference on the house phones. When it's time to renew the service on the old magic jack, I'll just cancel it, because I don't need both of them now. Rating Comments: Ease of Ordering: Did not order, bought it all at the local radio shack-- About a 3.0, because I had to make up my mind and made two trips to the store. Ease of set-up: This wasn't too hard as the instructions were pretty plain, and if you take it one step at a time, no problem. I had never did this before, so didn't want to mess up and probably wasted more time re-reading the instructions than actually doing it. Features available: 4.0 Having an older Magic Jack, I did a little experimenting after I finished with the Magic Jack Plus installation. I had a Galveston number on the old one, and had my landline number on the new one and my computer is on Cable. I called from the Magic Jack to the Magic Jack Plus to get the ringers as loud as I wanted them. Sound quality: 4.0 Better than most cell phones. Reliability: Sort of hard to rate as I haven't had the Magic Jack Plus but about a month, but so far no problems. The old one would fail sometimes when the computer would download updates to programs. If no dial tone, just unplug for about 5 seconds, and plug it back in and wait approximately a minute for it to automatically reload. When I registered mine on the computer, it automatically transferred my phone numbers to the addresses on the monitor dialer from the old Magic Jack. Since you can turn the computer on and off without disrupting it, the only other problem that I see, is how often you have electrical problems and then not being too experienced with a router, don't know what to expect. I asuume that soon as the power is restored, it would reload itself. I'll give it a 4.8 and hope my guess work is good. Customer service: What service? I never called them, and I registered it by plugging it into the USB port of my computer. Most items like this, when you need them, it's a problem to find a number to call. I can't make a good call on this one so am giving it a 4.5. Value for money: This is a hard one to rate, because I wanted a good router for my new tv, and I figured three phones with the answering machine would be sufficient. For an additional $10.00, I could have gotten 4 phones instead of 3. I'm going to give this one a 4.8, because the reliability of my old one has been so good. Sincerely, Lloyd.

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Magic jack plus pros

Number 35 : MAR 21st, 2013 : Nanette

Recommended: Yes

After having the MJ+ for about a month, and getting it connected so it is reliable(router, not usb port), very pleased for the price and will disconnect Comcast Voip. I miss the call blocking i have with Comcast, but a couple of complaints to the FTC took care of the constant calls from a previous vendor. Very happy with it for the price, but if u don't have the patience or minimum knowledge to connect it reliably, I would recommend something easier with better customer service. When MJ+ putzes out, will definitely look into other voip companies. Comcast provides excellent product/service in my area, but for the price and amount I utilize the service, a less expensive alternative is worth the effort and slight inconvenience. If u can hang tuff while getting the MJ installed, would definitely recommend. Works best with newer, wireless computer systems in my opinion.

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Don't trust Magic Jack

Number 34 : MAR 21st, 2013 : Roy

Recommended: No

I had Magic Jack, changed to Magic Jack plus in hopes of better service. Customer service wants $40 just to talk to you. I paid enough for the system. If they could provide better service by charging a small monthly fee, $5 or less, it might be worthwhile. As it is, it's a waist of money.

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Don't trust Magic Jack

Number 33 : MAR 11th, 2013 : Roy

Recommended: No

Magic Jack customer service is lousy. They want to charge $39 to answer a question. Not a good way to do business. I started with the regular MJ and paid for five (5) years service. I had trouble with dropped calls, so I went to the MJ Plus system. After a couple of months use, the Plus system failed. They sent a new Plus unit, and it worked fine until this morning. Maybe 6 months. This morning, it was dead. I plugged in my old system and could get a dial tone, but couldn't dial out. I went on line for Customer Service. They want to charge me, just to talk to me. A real Rip-off.

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