magicJack Reviews - Page 15 of 18

2.8/5

Average Rating

Don't trust Magic Jack

Number 34 : MAR 21st, 2013 : Roy

Recommended: No

I had Magic Jack, changed to Magic Jack plus in hopes of better service. Customer service wants $40 just to talk to you. I paid enough for the system. If they could provide better service by charging a small monthly fee, $5 or less, it might be worthwhile. As it is, it's a waist of money.

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Don't trust Magic Jack

Number 33 : MAR 11th, 2013 : Roy

Recommended: No

Magic Jack customer service is lousy. They want to charge $39 to answer a question. Not a good way to do business. I started with the regular MJ and paid for five (5) years service. I had trouble with dropped calls, so I went to the MJ Plus system. After a couple of months use, the Plus system failed. They sent a new Plus unit, and it worked fine until this morning. Maybe 6 months. This morning, it was dead. I plugged in my old system and could get a dial tone, but couldn't dial out. I went on line for Customer Service. They want to charge me, just to talk to me. A real Rip-off.

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Magic Jack+

Number 32 : MAR 9th, 2013 : Nanette

Recommended: Yes

Gotta deal, so bought it(40 bucks). They need MUCH better written instructions for install. Works best run thru router with in line phone filter and newer phone. My home phone was ported over in about 3 days(20 bucks). u have to set it up thru usb or mj website won't recognize ur mj. Not as reliable and voice quality suffers if kept in usb port. Dialpad probably won't show up on computer screen if run thru router. that's ok for my needs. Adjusted ring time on mj website so my panasonic phone picks up vm instead of mj vm. works great. all portable extensions work. voice quality now as good as cable company. miss my true caller id and call blocking but for the savings, I'll live with it. Didn't have either 10 years ago, my world did not end. Customer service is not in U.S. if u look closely at replies. Ignore all the requests for extra money from mj, no worse than a car salesman, say no. keep ur cell as backup. if electric or internet goes down, so does mj. that happened anyway with Comcast phone service. so far, in it for 60 bucks a year versus 40-50 for comcast voip per month. letting mj "test" until end of march, if still happy, will end cable voip service. if not sure about mj, check out the other voip products on this website. if purchasing a voip product thru a retailer, try to go to someone who knows computers and internet. Best Buy has helped me with numerous problems/questions and dissuades me from purchasing things that may not work. Do ur homework first. A DIY phone voip may not be for u regardless of product.

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Worst Customer Service Ever

Number 31 : MAR 1st, 2013 : John

Recommended: No

Avoid this company at all costs. Their customer service, if you can find the phone number, is incredibly rude and they are told to read from a script that may or may not have something to do with your issue. I was hung up on and treated like a child. Their service does not appear to be US based, and they only want to kick you off the phone line. Their online support is even worse, with an inability to answer questions and often repeating the same information over and over even after you have told them that is not what the problem is. STAY AWAY! They are not interested in resolving your problems and then give you a bunch of legal jargon that has NOTHING to do with your problem.

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MagicJack Makes More If You Quit Them...

Number 30 : FEB 27th, 2013 : Steve

Recommended: No

MAGICJACK is not as cheap as the commercials would lead you to believe! Not by a long shot! It's just more clever in how it gets your money. And, MOVING YOUR CURRENT PHONE NUMBER TO MAGICJACK ESPECIALLY PROVES TO BE A BIG MISTAKE! I can't say that the call quality of MAGICJACK was too bad, but I can say-- without any doubt-- that I will never deal with this company again! I even had been sort of a cheerleader for MAGICJACK, in particular at a party where a guy, who had ported his number, was talking about how awful the company and call quality are. But it turns out, he's right about the company! After his terrible experience, rather than pay the company another dime he ended up leaving his longtime home phone number with MAGICJACK. If you port your number, the MAGICJACK Company actually makes more money if you leave it after a year than if you stay with it--not much of an incentive to provide great service. While some companies will move your current number to them for free, and others charged around $20.00, MAGICJACK charges around $30.00. Plus--THEY CHARGE YOU AN EXTRA FEE FOR HAVING THE IMPORTED NUMBER EACH YEAR that you keep it there! More importantly, if you're dissatisfied and you want to take your number back--they have the nerve to charge you roughly $30.00 to get back your number! These fees are all on top of their usual fees. Other things to keep in mind: 1) they say you don't need a computer for MAGICJACK Plus, but you do need a high speed of router. 2) MAGICJACK Plus is about $10.00 more expensive than MAGICJACK, which does plug into your computer. 3) Usually, your electricity bill for keeping your computer on 24/7 will far outweigh any savings if you use the MAGICJACK that plugs into the computer! 4) MAGICJACK doesn't have a phone number of its own. You cannot actually talk to anyone at the company if you have a dispute of any kind. You have to type your argument back and forth with someone who's English understanding is questionable. 5) Finally, be aware that the FCC law requires MAGICJACK to release your number within 48 hours even if you owe the company money. (I took my credit card number off their website, and advise the person on the other end of the chat to bill me.) Long story short--IMHO there are too many good companies out there to choose from with upfront pricing, so there's no reason to use a company that's set up to make more money if a customer leaves them if he stays!

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Terrible Customer Service

Number 29 : FEB 9th, 2013 : Gary

Recommended: No

I originally purchased the Magic Jack standard (plugs into computer); however, soon discovered that this was not the way to go. (Too many problems, not the least of which was no phone service when the computer was not turned on). Took the Magic Jack Standard back to Wal-Mart and purchased Magic Jack Plus. It worked okay; however, the sound quality was terrible. I struggled with this until the first year was up and then discovered that I could not place an outgoing call without getting recorded messages that the subscription would expire shortly (actually, the subscription was not going to expire for at least three months from the time that the recorded messages began). I went ahead and renewed the subscription. ($34 53) About two months after renewing the subscription, I received a recorded message that the Magic Jack Plus subscription was about to expire. I went to the Magic Jack website and was able to chat ?live? with a Customer Service Representative. After explaining my problem several times she referred me to another customer service representative. The second representative reviewed the chat log and after several minutes told me that they would refund the Magic Jack standard subscription renewal; however, I would need to renew the Magic Jack Plus subscription ($69.95) before I could make outgoing calls. I asked him if it was not possible to go ahead and transfer the Magic Jack Standard subscription to the Magic Jack Plus subscription and I would pay the difference immediately via credit card. He said this was not possible according to the terms of my agreement. The conversation deteriorated from there and it was tantamount to talking to the wall or maybe to a very intelligent monkey. I think the Customer Service is located in a foreign country as neither of the representatives were able to speak very good English. Magic Jack company is living proof that you ?get what you pay for?. Shame on me I should have known better.

VISITOR/PROVIDER FEEDBACK:

Comment by Tim on 6/11/2013 : What's the big deal - when you can only talk or listen. If more people would listen they might get back what they paid into the system.

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Very bad lost much business

Number 28 : FEB 5th, 2013 : Pamela

Recommended: No

I had them for years and I have a business, without ANY NOTIFICATION they cancelled call forwarding,(which is what I used 100% of the time for travel) they do not have it at all any more, so you cannot forward calls to your cell phone. Lost a lot of business you have to buy your number and then get another carrier to roll it over.

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I use Magic Jack it's cheaper than Vontage

Number 27 : FEB 4th, 2013 : Tammy

Recommended: Yes

Why would anyone pay 25.00 a month for Vontage when there is Magic Jack, you spend 70 buck for device and that includes 1 year of service unlimited USA and Canada then 30.00 a year after that.. Service is great and it connect to your router just like Vontage device.

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Good for level

Number 26 : JAN 31st, 2013 : Obioma

Recommended: Yes

good yes,yes.

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Local call denial

Number 25 : JAN 3rd, 2013 : Earl

Recommended: No

I've had the service more than 3 years and generally been quite pleased. But yesterday I tried to call the local newspaper office and was told I had to purchase prepaid minutes because the call terminated to "a conference line or platform." Same thing this morning trying to call the local auto dealer. Both these businesses have multi-line systems (PBX) just like most businesses. Looks like I will not be able to call most businesses without buying prepaid minutes, which I will not do. This is a change from the initial service also. Because of this I would NEVER recommend this service and will not renew my service again. I will find an alternative that works!

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