iTalkBB Reviews - Page 4 of 13

2/5

Average Rating

Don't use them!

Number 91 : APR 25th, 2015 : Riel

Recommended: No

I wish I could give zero stars. Incredibly spotty service - my Internet uptime for the past week has been less than an hour at a time. Customer service is unhelpful as expected, with comments such as "reset your router", or "we will look into it and call you back". If you're looking for a good connection, this is not it.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : We're sorry to hear about your past experience with unstable Internet and customer support. Today, our service quality has been strengthened to provide more reliable connections, and our support has been expanded to 24/7 in Mandarin, Cantonese, and English so that customers can always get timely assistance. We've also upgraded our troubleshooting process so issues can be resolved more quickly and clearly, rather than leaving customers waiting. If you need help in the future, please contact our official support teams. We are committed to delivering more stable and dependable service.

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Poor service

Number 90 : NOV 26th, 2014 : Tong

Recommended: No

Service was good 1 year ago, but in recent months the quality of calls has been poor and calls are constantly dropping. The person on the other end of my call hears a delay.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : We're sorry to hear about your experience with dropped calls and delays. Today, we've made significant improvements to enhance call quality and stability. In addition to our home phone service, we now also offer the iTalkBB Prime APP, which allows you to use Canada, US, China, and Hong Kong numbers directly on your mobile phone with clearer connections and greater flexibility. If you'd like any assistance, please contact our official support teams. We're committed to providing better communication experiences for our customers.

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No problems...

Number 89 : FEB 2nd, 2014 : Norman

Recommended: Yes

I have been using iTalkBB VoIP for over 4 years now and have not had any major problems. The sound quality is decent, I can't remember the last dropped call, and the features: free calls across Canada, emailed voicemail messages, local access numbers across Canada, detailed billing, caller id, call forwarding etc..etc.. for ONLY $9/month.. which easily would cost $50/month with Bell. The only negative that I can think of is their customer support. I cannot understand their phone support people and their email support always starts with "It's my honor to reply your letter"...and then a reply to something different from what I asked. BUT, the service works fine, my last complaint was over 2 years ago (I wanted to know why there are only 6 months of billing info on their web site). I have read so many complaints about iTalkBB, that I felt compelled to offer a positive experience (before iTalkBB I used Comwave, which was a real disaster!!).

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Thank you so much for being with iTalkBB for years and for sharing your positive experience. We're very glad to know that our service, features, and pricing have brought you value and reliability compared to other providers. We also appreciate your feedback on customer support. Today, our support has improved with 24/7 service in Mandarin, Cantonese, and English, so that customers can get clearer and more accurate assistance anytime. Your trust and encouragement mean a lot to us. Thank you again for your support, and we'll keep working hard to make the experience even better.

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Do not use iTalkBB. They have the worst Customer Service

Number 88 : JAN 28th, 2014 : Charles

Recommended: No

If you want to use iTalkBB, read this review before you connect them. I believe all the 5 stars rating review are hired and paid by the iTalkBB to try to fool the new customers. I have been using iTalkBB for many years. The major advantage with this company is that you can call China anytime and "no time limit" (normally they auto cut you off after about 2 hours). That's it! Other than this advantage , you will suffer with all their customer services.

One time, my adaptor box broke. I had to call their Customer Services for three days and six times. Finally I ran out of patience and started to yell at them before they finally shipped me a new adaptor.

They increased the monthly fee from $23 to $28 without notifying me.

The thing that annoyed me the most was when I sold my house and called in to disconnect. They simply asked me to leave a phone number and call me back in 24 hours. Everybody knows that when you move, you need to disconnect lots of services like gas, water, electricity, TV, internet cable, phone, etc. I only spent about 10 minutes on calls to disconnect each of all these services EXCEPT iTalkBB. They make it extremely difficult to disconnect it until you call them many, many times.

Originally, I thought about re-connecting the iTalkBB service after I moved to my new house. But, this tough experience disconnecting their service and bad customer services experience makes me NEVER want to return to this company!

VISITOR/PROVIDER FEEDBACK:

Sue (Feb 26th, 2014) : I had the same experience, they make it extremely difficult to disconnect and refund overcharge, because of this, I hesitate to subscribe to their internet service. I hope they will change the way they do business then they will be able to keep their existing client and get more new clients.

iTalkBB Representative (Sept 2025) : We're sorry to hear about your past experience and thank you for sharing your feedback after many years with iTalkBB. Today, we have made significant improvements to ensure our customers enjoy a smoother and more reliable service. Customer support is now available 24/7 in Mandarin, Cantonese, and English, so help is always on hand. Billing is clearer and more transparent, with all charges communicated upfront. Equipment replacement and cancellation processes have been simplified, so customers can resolve issues or disconnect service much more easily. Beyond home phone, we now offer the iTalkBB Prime APP and flexible options like China/HK numbers and data SIM cards, keeping customers connected in more convenient ways. If you ever need any assistance, please reach out to our official support teams. We'll keep working hard to provide service that meets our customers' needs today.

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Poor service

Number 87 : MAR 24th, 2013 : Fan

Recommended: No

If there is an issue of iTalkBB phone service, customer support always asks you to restart cable modem/wireless router/adapter and the process will take very long time. Very inconvenient. If first line support cannot help, the waiting time for support engineer will be very long. Poor service.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : We're sorry to hear about your past experience with long troubleshooting steps and waiting times. Today, our support process has been improved so that issues can be resolved more quickly and clearly. Customers also now have access to 24/7 Mandarin, Cantonese, and English support, which makes getting help much easier. In addition to home phone service, we now offer the iTalkBB Prime APP, which allows customers to use Canada, US, China, and Hong Kong numbers directly on their mobile phones with simpler setup and clearer call quality. If you need any assistance, please contact our official support teams. We are committed to providing faster, more convenient support for our customers.

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Bad experience with ITALKBB

Number 86 : MAR 6th, 2013 : Cynthia

Recommended: No

After a ItalkBB sale rep called my number and introduced their phone and TV feature and price. I agreed to give it a try. Sale rep promised that there will be no any charge for trying a month. The phone line is really bad with voice delayed. TV never got worked. I called them to cancel the service and returned unit. They still charge me for shipping fee of $20 and one month of phone charge $8.99. when I called customer service and asked why they charged me about $30 when they promised me to have one month free for trying. The response I got is that they would not return the money because I have used their phone line. When I asked to talk to management they refuse to transfer phone or do anything about it. This is a total scam!!!!!!!!!!! Thank god, I declined their service or it would be a nightmare!!!!! Don?t do any business with this company!!!!!!!!!

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : We're sorry to hear about your past experience and the frustration caused. Today, our trial, billing, and cancellation terms are much clearer and fully transparent so that customers know exactly what to expect. We've also improved our customer support with 24/7 Mandarin, Cantonese, and English service, making it easier to get assistance and resolve questions directly. If you need any support, please contact our official teams. We are committed to ensuring a smoother and more reliable experience for our customers today.

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Average phone service, horibble customer service & forget ab

Number 85 : JAN 30th, 2013 : Larry

Recommended: No

Order this service for my parents a few years ago when Verizon charges an arm and a leg for their land line service. italkBB did a cold call to my parents and my parents ask me about it and told them to give it a shot. Service was good in the beginning and then call quality getting bad the past year. So I started researching on VOIP and see that there are many.. and I mean many services out there that it's @ a fraction of the price. I have tested a few other providers and call quality sound great. Recently decided to cancel italkbBB so I started the number porting process with my new provider. This is when the nightmare begin. After over two months, italkBB was not able to help me with my port rejection due to an address mismatch. I provided my new provider the exact service address as shown in the my italkbb.com portal. Back and forth italkBB kept on sending me the same address that was rejected from my original porting. My new provider was very patient and explain that italkBB have to contact thier CLEC to get the correct address. It seems like the italkBB LNP department has no idea what they are doing. So after two months of italkBB doing nothing to help me, I have to go Google this and Google that to pinpoint who holds my 718 number and with what service address. After an hour or so, I was able to pinpoint the CLEC that holds my number and the next morning, I called the CLEC and asked for the service address they have on record. The address is in Texas and definitely not my service address. My new provider resubmit the porting and got a FOC date. Good luck to those who try to port their number out of italkBB. They have no idea what they are doing when it comes to porting.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : We're sorry to hear about your past experience and the difficulties you faced with number porting and call quality. Today, our services have improved significantly. Call quality is now clearer and more stable, with flexible options through our iTalkBB Prime APP. Number porting and cancellation processes have been simplified, and our team can now review account details directly with customers to ensure a smooth transfer. Our 24/7 Mandarin, Cantonese, and English support makes it easier to get real-time help whenever needed. If you need any assistance, please contact our official support teams. We remain committed to providing smoother service and clearer processes for all customers.

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Bad service

Number 84 : JAN 3rd, 2013 : VOIP user

Recommended: No

Never receive phone adaptor, being charged all kind of fees. Asked for money back with 30 days but never be refunded. Called service staff many times, no help!

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : We're sorry to hear about your past experience and the frustration it caused. Today, our service processes are much clearer. Equipment delivery is tracked more reliably, billing and refund policies are transparent, and our staff can directly review accounts to ensure any issues are resolved promptly. We now also provide 24/7 Mandarin, Cantonese, and English support, so customers can always reach us for help. If you need assistance, please contact our official support teams. We're committed to making the experience smoother and more dependable for our customers today.

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ItalkBB scam

Number 83 : NOV 19th, 2012 : Kiwi

Recommended: No

Very bad customer service. The poorest customer service I met in US. When they wanted your service, they say all good. If you tried to cancel it, a lot of very bad hiding policy comes. Never buy it.

VISITOR/PROVIDER FEEDBACK:

Helen (July 22nd 2015) : Very hard to cancel your service and account. The Internet never works more than one hour per day! I don't recommend using them.

iTalkBB Representative (Sept 2025) : We're sorry to hear about your past experience. Today, our service has improved with clearer and more transparent contracts and cancellation policies, so customers know exactly what to expect. We've also expanded our customer support to be available 24/7 in Mandarin, Cantonese, and English, making it easier for customers to reach us anytime. If you need any assistance, please contact our official support teams. We remain committed to providing a smoother, more transparent experience for our customers today.

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Cancel iTalkBB

Number 82 : NOV 2nd, 2012 : Ken

Recommended: No

I have been used iTalkBB for 10+ years until lately the VoIP LINKSYS box get crappy. I have used it for 6+ years. I had been reset/restart to extend LINKSYS box as long as I can but it dead completly today. I placed three calls and went through diagnosis with Tech Support and confirmed that the VoIP box need to be replaced. Tech support guys told me that an engineer is going to call me and confirm that then send me an new VoIP box but I never get a call from any body. I would like to say the service is good but no dial tone is really bad. When I request to replace my 2nd VoIP box six years ago that was smooth and I got it within 24 hrs. This time, iTalkBB just drags on and not helping me even I asked to speak to a manager or transfer me to an engineer, they told me "manager and engineer are busy". In what a world you get this kind of service? therefore I rate them REALY BAD. I am thinking to cancel the service.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : We're sorry to hear about your past experience with equipment replacement and the delays you faced. Today, our equipment and support processes have been improved. Replacement requests are handled more quickly, and our customer support is now available 24/7 in Mandarin, Cantonese, and English, so customers can always reach us for help. In addition, we also provide the iTalkBB Prime APP, which allows customers to use Canada, US, China, and Hong Kong numbers directly on their mobile phones without relying on a physical VoIP box. If you need any assistance, please contact our official support teams. We're committed to ensuring a smoother and more reliable experience today.

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