HughesNet Reviews - Page 9 of 10

2/5

Average Rating

Number 11 : JAN 23rd, 2010 : Francois (CA)

Recommended: No

DO NOT SIGN UP FOR HUGHES. I pay for "up to 1500 kbps" and I get about 200-300 and have spent hours and hours with incomprehensible customer non service. Of course they are covered by the "up to" clause. DO NOT sign up with Hughes. You are locked into a contract with poor service. Even if you live in a rural area like me, rather go to the nearest internet cafe than bother with Hughes.

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Number 10 : DEC 2nd, 2009 : Jobetpaw (PA)

Recommended: No

I started this when it was DIRECWAY. I live in a rural area so I had no choice. Phone line are old and no cble or DSL available. I have talked to customer support till I am blue in the face. At one point I was told that there was no guarranty it would be faster than Dialup. Tech support is hard to understand with them sopeaking broken english. The only time the speed ifs even close to advertised is at 5:00 AM. It starts to slow donabout 8:00 AM and only gets worse as the day wears on.

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Number 9 : AUG 30th, 2009 : Sldson (TX)

Recommended: No

Very slow esp. after noon. Email help not. Phone help not. I really think their problems are their system is overloaded so they try to keep you busy doing test. After you do the test they then tell you, you need to do a different test. Very poor service if only they lived up to their adds or even close. Only have a few months left on my contract and will be doing something different.

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Number 8 : AUG 3rd, 2009 : Ms Palovik (OK)

Recommended: No

The absolute worst! We have had problems with this provider from day 1: slow to no connections; poor e-mail service with huge amount of hang-ups, disconnects and error messages at the bottom of the page saying "done but with errors;" tons of TCP/DNS errors that can never be resolved, and always internet explorer problems. Their technical staff are usually in India and cannot resolve issues, so they ALWAYS tell you that they must send a technician to your home because the problem is with equipment and not with their service. They also adamently refuse to connect you to a higher level of tech assistance, when I do know for a fact that there is at least 4 levels of technical assistance that are available. The only thing positive I can say about Hughes Net is that compared to my previous dial-up service, it was an improvement in performance options. NEVER, NEVER USE HUGHES NET. If we weren't under a 2-year contract with them, they would have been cancelled a long time ago.

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Number 7 : JUL 14th, 2009 : Wendy (TX)

Recommended: No

I had no trouble ordering because they gladly took my $500 to start up service. Installation was fine but we used our own personal electrician who is very knowledgeable. I have many issues with my service. It is very slow. I am currently experiencing an issue and have been for the past week. I have gotten a different "solution" from every person I have talked to. It is VERY hard to understand their customer service because all calls are routed to India. They try their best to help, but it isn't like talking to an American - they continually repeat what you are saying to make sure they understand you correctly. I would not recommend Hughesnet to my worst enemy! It leaves much to be desired.

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Number 6 : JUL 10th, 2009 : Rugero (TN)

Recommended: No

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Number 5 : JUN 19th, 2009 : - (FL)

Recommended: No

DO NOT buy from this company! I ordered the service believing it was faster than DSL. I still had my normal service attached and Hughes Net was considerable slower. On top of that the connection when everyone is on is extremely slow; less than dial up. I cancelled my service and it is getting worse. Even though I was well within my trial period they are trying to charge me $350.00 for "charges" associated with your account. Good luck with trying to get your money back with the multiple layers of "customer support" where none of them can do anything and they refuse to let you talk to someone who can refund your money. Go straight to your credit card company and file a fraudulent case against them. It will take awhile but you will get your money back. Again. STAY AWAY from this company and their product. You will NOT get what you expect and they will definitely take your money, with or without permission!

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Number 4 : FEB 12th, 2009 : John (IL)

Recommended: No

I have had Hughesnet for 9 months now and if I have had good service for 2 months might be stretching it some..I either have slower than dial up most of the time or lately for 6 days haven't had any internet service to speak of at all cause it can't connect to TCP..Haven't had any luck with their tech support either..I would rather have dial up then Hughesnet cheaper and better internet service.I have had trouble with them since I ordered service from them..

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Number 3 : JAN 24th, 2009 : Grahase (AR)

Recommended: No

The Hughesnet satellite service is horrible, their repair technicians don't know what they are doing. I'm out as soon as my contract is up!!! DO NOT SIGN UP WITH THEM.

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Number 2 : DEC 7th, 2007 : Marty (SC)

Recommended: Yes

This is the way to go if you can not get anything else except dial-up. Biggest problem is the amount of data allowed per day. Forget lengthy "You Tube" or any other video down loads. About fifteen minutes is all you can have before being cut off to a much lower speed. Most users seem to be dissatisfied with Hughesnet but I found some of the problems are beyond their control, like web problems or even your own computer system.

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