HughesNet Internet Reviews

The below provides a quick overview of the user submitted reviews for HughesNet Internet service.

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HughesNet (2.1)
74 Reviews
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WhichVoIP.com HughesNet Review

HughesNet is a satellite based Internet service supporting the North American market, and has over 40 years experience in this field. Its service typically appeals most to those in rural areas who do not have access to DSL and Cable Internet service.

The satellites themselves are in geosynchronous orbit, approximately 22,000 miles above sea level. HughesNet has invested over one billion dollars in its technology. The current technology used is referred to as HughesNet Gen4 which is the fourth generation version of its Internet service, promising higher speeds and better overall performance.

For additional background information on satellite service we recommend you read our article on VoIP over satellite service.

The Good

A recent study indicated that as few as 24% of Americans in rural areas have Internet access at home. The main reason for this is because DSL and Cable companies typically do not service areas outside the cities and suburbs. For those residents, satellite Internet may be the perfect choice and indeed the only choice for access to the Web. HughesNet is one of the top companies in this space.

Pricing is structured based on a fair access policy for data allowance, which creates multiple tiers of service. This means the customer can pick the plan most suited to its households needs for Internet data. The actual pricing tiers start as low as $49.99 per month, which is high compared to DSL and Cable, but actually fairly reasonable for this smaller market segment. For this lower end plan, speeds are actually reasonable, at 5 Mb/s downlink and 1 Mb/s uplink, certainly enough to stream movies. Just keep an eye on data allowance, which is 5GB for this plan per month. What is 5GB of data allowance? Well this is five GigaBytes of data which is equivalent to sending 1500 photos or downloading 1200 songs or streaming 7 hours of movies (standard definition) with Netflix or the likes, in a given month. One thing we like about this is that no charge is made when you hit your data allowance, instead your speeds drop significantly (to 150Kb/s) so at least there are no surprises at the end of a month with your bills.

It also provides bonus data for each plan. This is essentially bonus data you get each month for off-peak times. Off-peak times for residential customers are between 2am and 8am. The key element to note from the discussions on data allowances is to check your status meter so you know where you are at any given time, regarding your data usage.

HughesNet also offers some really good special deals on its website for new customers, ranging from $100 off to free installation and price cuts for the first 3 months of service.

The Bad

Installation involves placing a satellite dish on your roof and two 100ft coaxial cables to the modem inside your home. The actual equipment must be purchased, or leased each month. You also must have a clear view of the Southern skies for the system to work properly.

There tends to be a minimum contract length for service, which at this time of writing is a 24 month term.

The data allowance is a major factor to consider for this service. This was discussed above and it is good that no additional charges occur should you go over your allowance, but it is unfortunate that any unused data does not rollover at the end of each month. At the end of each month the data allowance simply resets.

If you need to use VPN, for example to access files at your place of work, you may end up being frustrated. VPN is an encrypted connection and this could really scale back the speeds you see from your Internet service. In fact you may see up to a 70% reduction in effective speeds. Also, do not expect any support from HughesNet when troubleshooting VPN connections.

No static IPs are available for residential service. This is usually not a big concern but can be if you rely on remotely controlling home security systems, lights, thermostats and the likes. Often such systems require static IP addresses rather than dynamic.

Finally, a note regarding VoIP phone service. VoIP does not work very well over satellite Internet service. For a more complete discussion read the article highlighted at the top of this review. Essentially, the latency due to the distance to the satellite, causes problems with the quality of the VoIP calls. HughesNet has an optimized service for VoIP that apparently can work quite well but third party VoIP service will be problematic. The issue here is that the HughesNet voice service is very expensive compared to the VoIP companies you will find on this website.

The Bottom Line

  • Connect Plan: $49.99/month. 5Mb/s downlink, 1Mb/s uplink. 5GB data, 5GB bonus data (2am through 8am). Special for $39.99 for first 3 months.
  • Power Plan: $59.99/month. 10Mb/s downlink, 1Mb/s uplink. 10GB data, 10GB bonus data.
  • Power Pro Plan: $79.99/month. 10Mb/s downlink, 2Mb/s uplink. 15GB data, 15GB bonus data.
  • Power Max Plan: $129.99/month. 15Mb/s downlink, 2Mb/s uplink. 20GB data, 20GB bonus data.
  • HughesNet Voice: $29.99/month (additional packages for International minute bundles).
  • Equipment Lease: $9.99/month typically.
  • Business plans with similar tiers. No pricing available, contact for quotes.

Overall Thoughts

HughesNet is a great option for those living in rural areas, where there are no DSL or Cable companies providing Internet service.

Pricing is reasonable for the lower level tiers but just be aware of the data allowances for each plan, and try to keep inside it or speeds will drop significantly.

A VoIP phone plan is available but read our article on VoIP over satellite referenced at the top of this review before jumping in.


HughesNet Overview

With almost 40 reviews submittted by users of the Hughesnet Satellite Internet service since 2007 there is a good selection and sample size to help potential customers. Overall, the average user rating is "Poor" with a lower than 10% recommended score. Many reviews cite high termination fees, slow or throttled speeds, and customer service as the main issues. Have your say and write a review today!

...I have no complaints about the productivity and connection of Hughesnet. My beef is with the customer service and billing....

All User Reviews (Page 1 of 8)

Total Number 74 2
Thumbs Up 9 5
Thumbs Down 65 10
Average Rating 2.1 37
More Providers 20

HughesNet reviews are listed in chronological order.

Overall rating (1)

#74 : JUN 19th, 2018 : (TN)

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I had HughesNet for over four years and its the worse Internet service by far out there. I had purchased their most expensive package and it was literally worthless. I had no other provider to service our area which is sad because I am a disabled Veteran and attended school online and most of the time you can't watch a video without buying there coins. I paid between 400-500 hundred dollars a month, EVERY month. Every time I called customer service with an issue they had very well speaking foreigners in their customer service department, and one admitted to me that they are a (sub-company) from the Philippians and no supervisor are available (ever!) as they have none. They will lie to you about fixing your problem and telling you it will be reconnected in 1 hour just to get you off the phone and then it will take up to 24 hours to reconnect. My service was disconnected for two days and I live in Tennessee and the customer service rep told me it was because of the storms at there main satellite station in New Mexico. The next day it still didn't work and a different customer service rep told me it was because I had the Gen 4 router and they had upgraded their system to gen 5. A couple days later I hooked up Gen 5 and decided I didn't want service no more so I called and cancelled my service. HughesNet kept my service on for 30 days past the day I cancelled it and CHARGED ME FOR A MONTH when the equipment was disconnected. They admitted to this and said its because their billing cycle stops on the 10th of the month and I called on the 11th. They also charged me $100.00 disconnect fee and said I broke my contract. My contract was for two years and I paid them between 400-500 per month for four years. They stated since I got the upgrade Gen 5 router I renewed my contract! THIS IS A LIE! They sent me the new router and stated that my Internet wasn't working because I had an outdated router, never mentioning renewing any contract. Finally I told this company not to auto pay the bill because I was disputing it and they already had my credit card on file. I called my credit card company and blocked them . The next day they accessed my account from a bank account number and routing number they had on file and took the whole amount out. I disputed the payment with my bank and they reversed the charge. I am now going to small claims court to see what a judge in our court system has to say and owe. Please read these reviews and know this company is a scam to its customers. PLEASE get some competition out there so people will have a choice when they need to have an Internet service and are being treated unfairly. See you in court HughesNet - a dissatisfied disabled loyal customer of 4 years that you are scamming!

Overall rating (1.9)

#73 : MAY 15th, 2018 : (TX)

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Slow streaming, voice phone service was terrible. We called four times trying to get the phone service fixed. In bad weather we had no TV or phone service.

Overall rating (1)

#72 : MAR 13th, 2018 : (CA)

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The only thing worse than Hughesnet's Internet service is their customer service. For months we upgraded our package and NEVER received the bandwidth that we paid for. Customer service had HUNG UP on us more than once. Stated that an Internet provider doesn't have the ability to send an email (they must use their own service), and blamed our equipment as the reason our service was sub-par (four laptops, three tablets, three smart phones were all defective apparently). After paying over $170 per month for service that was slower than my cell data 4G connection, Hughesnet wanted to charge us anywhere between $300-$600 to terminate their service, the amount changed with every service rep we spoke too. While trying to end our service, one rep informed us that we could not cancel service without their tech validating out complaint about the service and that we would be required to continue to pay for their service if their system said it was functioning correctly. Stay away, do not waste your money or time with this provider.

Overall rating (1)

#71 : JAN 21st, 2018 : (MT)

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I am an 80 year old widow living alone and I rely on my phone and Internet service to keep in touch with the world. I recently made a move to a larger city and thought I could get better service with HughesNet. More fool me! In one recent 10 day period the service failed at least 5 times from 24 to 48 hours. Tried everything I could think of to get help from them. However they just left me hanging more than once. I finally gave up and found another carrier then cancelled them. Whoa, shortly thereafter, there was a charge to my credit card of $526.00! I spent many hours trying to get a paper copy of the charges. Just moments ago I was advised that since I was on auto billing they do not nor will they provide what I asked for. I never authorized auto billing, ever. What to do. Oh, I know. Contact my attorney. Please if you are even thinking of going with them read the other reviews here. I sure wish I had.

Overall rating (2.6)

#70 : JAN 15th, 2018 : (TX)

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The dish was originally installed by Dish which is a good but not inexpensive provider. My dish is TV dish. High winds have blown the Internet dish 90 degrees from south. I have called and been on hold multiple times without ever getting anyone to answer. I suppose I will borrow a ladder and get on the roof to turn and tighten the dish myself.

Overall rating (1.6)

#69 : JAN 3rd, 2018 : (KY)

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HORRIBLE service, pricing, and customer service. All around the worst I've seen. Any time there is an issue and I have to call, they leave you on hold at minimum a half an hour. When they finally answer they transfer you a few times. Finally when the last person responds and they're too incompetent to solve it they hang up....EVERY SINGLE TIME! My data was gone within the first week each month even though I wasn't using it. They recommended I upgrade to GEN4 so I could get a new box and they said they'd send someone out to change the line. I agreed. No one came to fix it. Data is still used up within the first week (I went from 5 GB to 20 GB). They charged me an extra $29 for the upgrade. Bill is now $100 a month. Internet freezes, can't check email...NOTHING! Called customer service and they threatened to charge my account $400 if I cancel the contract. These are nothing less than a bunch of crooks!

Overall rating (1)

#68 : DEC 15th, 2017 : (MI)

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They did not give me what I asked for then when I told them to cancel service they took 400 dollars out of my bank without my permission. They stole my money.

Overall rating (1)

#67 : NOV 3rd, 2017 : (UT)

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I have never been treated so poorly by a company in all my life. The Hughesnet installer came out and didn't put any booties on his feet and tracked dirt and rock all over my house and rugs. The installer left our home a mess. The installer did not install our dish properly, drilled extra holes that were not needed in my porch. Did something to my dish network TV service that hasn't worked right since the install and they have done nothing. They have not got anything resolved since the install which was quite sometime ago. I have over 40 hours invested in this and they have still have not done anything to get things resolved. All they do is connect me to people overseas that can do nothing and that I can't understand. I would never in my wildest dreams refer anybody to this Internet provider. Their customer service stinks, their installer that did the damage to my home stinks. All I do is have people that make empty promises and don't deliver on any of them. I do not know what to do. Can anyone help. The dealer doesn't return our calls. Nobody has done anything but yet we still pay for dish network TV satellite service that has been messed up by this install for an Internet and our use that isn't working like it should do. iPads freeze the system up and do not move it any faster than a snails pace. Does anybody else have any idea of how I can get this resolved? And the sad part is is the Internet provider has tried on multiple occasions with me on the line to get a hold of the dealer and the dealer doesn't respond to their phone calls either and it says that their voicemails not taking anymore call's. I couldn't refer this company to anybody, it's been a joke.

Overall rating (1.9)

#66 : NOV 1st, 2017 : (WA)

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This was a worthless service. It was something I set up when doing satellite TV service, but this was so slow I had to use my cell phone data most of the time. It wouldn't stream Netflix or services requiring Internet off my TV because it was so slow. I put up with it for a year because they make you sign a 2 year contract. I sold my home and had to cancel and they are billing me like $350 and say if I don't get on my roof to get their tiny radio they put up there that they will bill me another $300. Worst customer service and service all together that I've ever experienced. I was constantly being put on hold and it was all on their end, not because I asked them any questions that they couldn't answer.

Overall rating (1)

#65 : OCT 27th, 2017 : (UT)

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Our Gen5 is not faster than our prior Gen4 at all. During the install the installer damaged our home. Hughesnet has yet to resolve the problem we had with the installer and its been way over a month. They are not even trying, they never call when they say they will. Trying to deal with the CS has proven to be impossible. I have spent over 40 hours trying to get the damages the installer did to our place addressed and trying to get our service working right and after its all said and done we are no further along than the day we made the mistake to go with them. One iPad slows the Internet to a crawl and forget it if my wife and I are both on with our iPads, they just spin. I am sick and tired of these company's that you can never reach anyone in the states. I would never refer anyone to Hughesnet. One star is too much

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Reviews Summary

Total Number 74 2
Thumbs Up 9 5
Thumbs Down 65 10
Average Rating 2.1 37
More Providers 20

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