HughesNet Internet Reviews and Ratings

The below provides a quick overview of the user submitted reviews for HughesNet Internet service.

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HughesNet (2.2)
57 Reviews
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WhichVoIP.com HughesNet Review

HughesNet is a satellite based Internet service supporting the North American market, and has over 40 years experience in this field. Its service typically appeals most to those in rural areas who do not have access to DSL and Cable Internet service.

The satellites themselves are in geosynchronous orbit, approximately 22,000 miles above sea level. HughesNet has invested over one billion dollars in its technology. The current technology used is referred to as HughesNet Gen4 which is the fourth generation version of its Internet service, promising higher speeds and better overall performance.

For additional background information on satellite service we recommend you read our article on VoIP over satellite service.

The Good

A recent study indicated that as few as 24% of Americans in rural areas have Internet access at home. The main reason for this is because DSL and Cable companies typically do not service areas outside the cities and suburbs. For those residents, satellite Internet may be the perfect choice and indeed the only choice for access to the Web. HughesNet is one of the top companies in this space.

Pricing is structured based on a fair access policy for data allowance, which creates multiple tiers of service. This means the customer can pick the plan most suited to its households needs for Internet data. The actual pricing tiers start as low as $49.99 per month, which is high compared to DSL and Cable, but actually fairly reasonable for this smaller market segment. For this lower end plan, speeds are actually reasonable, at 5 Mb/s downlink and 1 Mb/s uplink, certainly enough to stream movies. Just keep an eye on data allowance, which is 5GB for this plan per month. What is 5GB of data allowance? Well this is five GigaBytes of data which is equivalent to sending 1500 photos or downloading 1200 songs or streaming 7 hours of movies (standard definition) with Netflix or the likes, in a given month. One thing we like about this is that no charge is made when you hit your data allowance, instead your speeds drop significantly (to 150Kb/s) so at least there are no surprises at the end of a month with your bills.

It also provides bonus data for each plan. This is essentially bonus data you get each month for off-peak times. Off-peak times for residential customers are between 2am and 8am. The key element to note from the discussions on data allowances is to check your status meter so you know where you are at any given time, regarding your data usage.

HughesNet also offers some really good special deals on its website for new customers, ranging from $100 off to free installation and price cuts for the first 3 months of service.

The Bad

Installation involves placing a satellite dish on your roof and two 100ft coaxial cables to the modem inside your home. The actual equipment must be purchased, or leased each month. You also must have a clear view of the Southern skies for the system to work properly.

There tends to be a minimum contract length for service, which at this time of writing is a 24 month term.

The data allowance is a major factor to consider for this service. This was discussed above and it is good that no additional charges occur should you go over your allowance, but it is unfortunate that any unused data does not rollover at the end of each month. At the end of each month the data allowance simply resets.

If you need to use VPN, for example to access files at your place of work, you may end up being frustrated. VPN is an encrypted connection and this could really scale back the speeds you see from your Internet service. In fact you may see up to a 70% reduction in effective speeds. Also, do not expect any support from HughesNet when troubleshooting VPN connections.

No static IPs are available for residential service. This is usually not a big concern but can be if you rely on remotely controlling home security systems, lights, thermostats and the likes. Often such systems require static IP addresses rather than dynamic.

Finally, a note regarding VoIP phone service. VoIP does not work very well over satellite Internet service. For a more complete discussion read the article highlighted at the top of this review. Essentially, the latency due to the distance to the satellite, causes problems with the quality of the VoIP calls. HughesNet has an optimized service for VoIP that apparently can work quite well but third party VoIP service will be problematic. The issue here is that the HughesNet voice service is very expensive compared to the VoIP companies you will find on this website.

The Bottom Line

  • Connect Plan: $49.99/month. 5Mb/s downlink, 1Mb/s uplink. 5GB data, 5GB bonus data (2am through 8am). Special for $39.99 for first 3 months.
  • Power Plan: $59.99/month. 10Mb/s downlink, 1Mb/s uplink. 10GB data, 10GB bonus data.
  • Power Pro Plan: $79.99/month. 10Mb/s downlink, 2Mb/s uplink. 15GB data, 15GB bonus data.
  • Power Max Plan: $129.99/month. 15Mb/s downlink, 2Mb/s uplink. 20GB data, 20GB bonus data.
  • HughesNet Voice: $29.99/month (additional packages for International minute bundles).
  • Equipment Lease: $9.99/month typically.
  • Business plans with similar tiers. No pricing available, contact for quotes.

Overall Thoughts

HughesNet is a great option for those living in rural areas, where there are no DSL or Cable companies providing Internet service.

Pricing is reasonable for the lower level tiers but just be aware of the data allowances for each plan, and try to keep inside it or speeds will drop significantly.

A VoIP phone plan is available but read our article on VoIP over satellite referenced at the top of this review before jumping in.


HughesNet Overview

With almost 40 reviews submittted by users of the Hughesnet Satellite Internet service since 2007 there is a good selection and sample size to help potential customers. Overall, the average user rating is "Poor" with a lower than 10% recommended score. Many reviews cite high termination fees, slow or throttled speeds, and customer service as the main issues. Have your say and write a review today!

...I have no complaints about the productivity and connection of Hughesnet. My beef is with the customer service and billing....

All User Reviews (Page 1 of 6)

Total Number 57 1
Thumbs Up 7 5
Thumbs Down 50 8
Average Rating 2.2 31
More Providers 12

HughesNet reviews are listed in chronological order.

Overall rating (1.1)

#57 : JUL 3rd, 2017 : (MI)

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Internet company called today to tell me they needed to reschedule me for hook up. So I told the guy not to reschedule until I talked to the company (HughesNet). Called customer service told them to cancel my install. I said we're not even hooked up yet and I'm already getting bad service. Your guy calls 2 hours before he's to be here and tells me he can't do it today. What's it going to be like after I spent my money and have problems with your Internet service. He asked what they could do to make it right, I said cancel the contract, not going to risk going with a company that provides this type of service right out of the gate.

Overall rating (3.3)

#56 : JUN 26th, 2017 : (MI)

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At the time of the agreement to get the service I was lied to in so many ways. The sales person LIED AND THEN LIED AGAIN. They stated that if I set up a Hughesnet account that billing by credit card would one time and that I could change over to mail in payments because I am on social security and only receive one check a month and is not always the same date. They would send me a paper bill and that I would have 10 days to pay which is what I wanted and there would be no automatic payments from my account and there would be NO EXTRA FEES TO PAY BY MAIL AND IT WOULD BE SET UP FOR THE 29TH OF THE MONTH. First month there was a payment taken on the 19th and upon calling customer service they informed me that there would be a $5.00 fee for payment by check. I was very specific there would be NO EXTRA FEES JUST THE SERVICE AND TAX and was told that it would happen. LIES, LIES, LIES! Their sales people will tell you anything to make the sale.

Overall rating (1.9)

#55 : MAY 22nd, 2017 : (AZ)

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We started with Gen4, and we were advised that it would be no problem for streaming one program. Updated to Gen5, added 2GB, still same problem. Felt like I was misled in order to sign up for their services. I would not recommend them.

Overall rating (2.1)

#54 : MAY 16th, 2017 : (FL)

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They suck. Lies, lies and more lies. I REFUSE to pay another dime, I will NOT pay another payment to these lousy SOB's. I have service that is WORSE than 1990 when I was on a modem. Go ahead and report me to the credit bureau. I have already filed a complaint with the BBB and my Congressman about your lies and fraudulent claims about high speed service. Hey, once again, you won't get another dime from me, come get this crap out of my yard and house. Or wait a few days and you can find it next to the county road waiting to go to the land fill!

Overall rating (3.4)

#53 : APR 12th, 2017 : (MT)

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A little background: We had HughesNet for many years when it first came out. It pretty much sucked but we had no other choice. We then switched to DishNet and it sucked too, but it was cheaper when bundled with TV. Through the years I kept checking the satellite providers to see about updates, better service etc. The HughesNet phone service caught my attention because we are currently using a satellite phone and it is horrible and expensive. So we took the plunge and had Gen 5 installed last Saturday. I'm pretty happy so far. We did not get the HughesNet phone service but don't need it because we use the wi-fi calling feature on our IPhone and for the first time in many years we can make and receive calls without a horrible lag, dropped call or static. The Internet is much faster (as satellite Internet goes). Time will tell if they deliver consistently. This is the best we've had for the past 10 years.

Overall rating (1)

#52 : MAR 6th, 2017 : (LA)

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I honestly don't know how many times I have called Hughesnet about terrible slow service. It's not only slow but the data goes by in a blink of an eye. Every month I have to limit myself on Internet usage and every month the data magically gets used up faster each month. Not only is the service the absolute worst Internet service I have ever experienced, but the customer service is AWFUL! Usually the customer service representative is hard to understand and has never provided me with a solution to my problem. Also, today I called in twice to find out why I ran out of data so quickly AGAIN and how much it would cost me to cancel service with this company. Instead of getting answers to my questions, I was hung up on TWICE. STAY AS FAR AWAY FROM THEM AS POSSIBLE! I would rather have no Internet and go to the local library then pay for Internet I can't even use. I wish I would have read up on this company a little more before I signed with them.

Overall rating (1)

#51 : MAR 1st, 2017 : (OH)

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STOP WHAT YOU ARE DOING! DO NOT GO WITH THIS COMPANY! Please, whatever you do. Please do not go with this company! They will steal all your money and all there promises are lies! They will promise you high speed Internet and guarantee that you could never go over your data limits but its a BIG FAT SCAM! My mom went with this company trying to help my brother with doing his online home schooling and he can't even use it but for a half an hour! They make you "add coins" as in data to your plan but for what, to get 2 more minuets of data? Seriously? AND THERE IS NO GETTING OUT OF IT! Even after you cancel your plan, THEY STILL CHARGE YOU MONTHLY! My mom tried to just get her package lowered and all they do is make up excuses on why you can't. They are a horrible company! I don't know how they can still sell there so called "Internet" legally. If I were you I wouldn't do it! Please take my advice!

Overall rating (1)

#50 : JAN 23rd, 2017 : (OK)

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They lie, cheat, and steal! They are way into your bank account. Horrible installers, and horrible service. Might as well have no Internet.

Overall rating (1.4)

#49 : DEC 12th, 2016 : (FL)

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Got Hughesnet with the promise that they were fast and dependable. First month in and poor, slow as molasses service. Called to cancel, oh they will reduce bill and get the speed fixed. Bill is reduced, speed is the same. Got the kids an Xbox One and had to return it because it wouldn't even download the start up because of Hughesnet. Stuck in this damn contract. It's been almost a year and it still sucks, slow speeds and I am about to go back to college. Ugh, that's going to be a nightmare doing online courses. I wish Internet companies did what phone companies do.."switch to us and we will pay your cancellation fees".... then I would be on that faster than flies on honey. Such a nightmare. Do not use Hughesnet, waste of money and lots and lots and lots of time.

Overall rating (1.6)

#48 : DEC 5th, 2016 : (FL)

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We had a horrible experience with HughesNet. I would not recommend them to anyone. We live in a rural area with no options for high-speed Internet. HughesNet promised much faster speed and a very competitive price. However, the speed was not what was promised! Also, when we ordered the service, and when the technician came out to install, they did NOT tell us that their satellite service was NOT compatible with our home security system which left us with NO remote access to monitor our home video surveillance cameras. After trying to deal with the service for a couple of months, we decided it would not work for us. When we called to complain and ultimately cancel service, the customer service department was not at all accommodating. Though we asked very politely if they would be flexible as to a penalty charge to cancel coverage, since service was not what was promised, they would not do so. Very dissatisfied with the entire experience. Horrible!

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Disclaimer: The ratings and comments displayed in each review on this page are solely those of the person submitting the review and are not in any way endorsed by WhichVoIP.com.

Reviews Summary

Total Number 57 1
Thumbs Up 7 5
Thumbs Down 50 8
Average Rating 2.2 31
More Providers 12

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