The below provides a quick overview of the user submitted reviews for HughesNet Internet service.
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HughesNet is a satellite based Internet service supporting the North American market, and has over 40 years experience in this field. Its service typically appeals most to those in rural areas who do not have access to DSL and Cable Internet service.
The satellites themselves are in geosynchronous orbit, approximately 22,000 miles above sea level. HughesNet has invested over one billion dollars in its technology. The current technology used is referred to as HughesNet Gen4 which is the fourth generation version of its Internet service, promising higher speeds and better overall performance.
For additional background information on satellite service we recommend you read our article on VoIP over satellite service.
A recent study indicated that as few as 24% of Americans in rural areas have Internet access at home. The main reason for this is because DSL and Cable companies typically do not service areas outside the cities and suburbs. For those residents, satellite Internet may be the perfect choice and indeed the only choice for access to the Web. HughesNet is one of the top companies in this space.
Pricing is structured based on a fair access policy for data allowance, which creates multiple tiers of service. This means the customer can pick the plan most suited to its households needs for Internet data. The actual pricing tiers start as low as $49.99 per month, which is high compared to DSL and Cable, but actually fairly reasonable for this smaller market segment. For this lower end plan, speeds are actually reasonable, at 5 Mb/s downlink and 1 Mb/s uplink, certainly enough to stream movies. Just keep an eye on data allowance, which is 5GB for this plan per month. What is 5GB of data allowance? Well this is five GigaBytes of data which is equivalent to sending 1500 photos or downloading 1200 songs or streaming 7 hours of movies (standard definition) with Netflix or the likes, in a given month. One thing we like about this is that no charge is made when you hit your data allowance, instead your speeds drop significantly (to 150Kb/s) so at least there are no surprises at the end of a month with your bills.
It also provides bonus data for each plan. This is essentially bonus data you get each month for off-peak times. Off-peak times for residential customers are between 2am and 8am. The key element to note from the discussions on data allowances is to check your status meter so you know where you are at any given time, regarding your data usage.
HughesNet also offers some really good special deals on its website for new customers, ranging from $100 off to free installation and price cuts for the first 3 months of service.
Installation involves placing a satellite dish on your roof and two 100ft coaxial cables to the modem inside your home. The actual equipment must be purchased, or leased each month. You also must have a clear view of the Southern skies for the system to work properly.
There tends to be a minimum contract length for service, which at this time of writing is a 24 month term.
The data allowance is a major factor to consider for this service. This was discussed above and it is good that no additional charges occur should you go over your allowance, but it is unfortunate that any unused data does not rollover at the end of each month. At the end of each month the data allowance simply resets.
If you need to use VPN, for example to access files at your place of work, you may end up being frustrated. VPN is an encrypted connection and this could really scale back the speeds you see from your Internet service. In fact you may see up to a 70% reduction in effective speeds. Also, do not expect any support from HughesNet when troubleshooting VPN connections.
No static IPs are available for residential service. This is usually not a big concern but can be if you rely on remotely controlling home security systems, lights, thermostats and the likes. Often such systems require static IP addresses rather than dynamic.
Finally, a note regarding VoIP phone service. VoIP does not work very well over satellite Internet service. For a more complete discussion read the article highlighted at the top of this review. Essentially, the latency due to the distance to the satellite, causes problems with the quality of the VoIP calls. HughesNet has an optimized service for VoIP that apparently can work quite well but third party VoIP service will be problematic. The issue here is that the HughesNet voice service is very expensive compared to the VoIP companies you will find on this website.
HughesNet is a great option for those living in rural areas, where there are no DSL or Cable companies providing Internet service.
Pricing is reasonable for the lower level tiers but just be aware of the data allowances for each plan, and try to keep inside it or speeds will drop significantly.
A VoIP phone plan is available but read our article on VoIP over satellite referenced at the top of this review before jumping in.
With almost 40 reviews submittted by users of the Hughesnet Satellite Internet service since 2007 there is a good selection and sample size to help potential customers. Overall, the average user rating is "Poor" with a lower than 10% recommended score. Many reviews cite high termination fees, slow or throttled speeds, and customer service as the main issues. Have your say and write a review today!
...I have no complaints about the productivity and connection of Hughesnet. My beef is with the customer service and billing....
HughesNet reviews are listed in chronological order.
#53 : APR 12th, 2017 : Ollie (MT)
A little background: We had HughesNet for many years when it first came out. It pretty much sucked but we had no other choice. We then switched to DishNet and it sucked too, but it was cheaper when bundled with TV. Through the years I kept checking the satellite providers to see about updates, better service etc. The HughesNet phone service caught my attention because we are currently using a satellite phone and it is horrible and expensive. So we took the plunge and had Gen 5 installed last Saturday. I'm pretty happy so far. We did not get the HughesNet phone service but don't need it because we use the wi-fi calling feature on our IPhone and for the first time in many years we can make and receive calls without a horrible lag, dropped call or static. The Internet is much faster (as satellite Internet goes). Time will tell if they deliver consistently. This is the best we've had for the past 10 years.
#52 : MAR 6th, 2017 : Lynnsey (LA)
I honestly don't know how many times I have called Hughesnet about terrible slow service. It's not only slow but the data goes by in a blink of an eye. Every month I have to limit myself on Internet usage and every month the data magically gets used up faster each month. Not only is the service the absolute worst Internet service I have ever experienced, but the customer service is AWFUL! Usually the customer service representative is hard to understand and has never provided me with a solution to my problem. Also, today I called in twice to find out why I ran out of data so quickly AGAIN and how much it would cost me to cancel service with this company. Instead of getting answers to my questions, I was hung up on TWICE. STAY AS FAR AWAY FROM THEM AS POSSIBLE! I would rather have no Internet and go to the local library then pay for Internet I can't even use. I wish I would have read up on this company a little more before I signed with them.
#51 : MAR 1st, 2017 : Ren (OH)
STOP WHAT YOU ARE DOING! DO NOT GO WITH THIS COMPANY! Please, whatever you do. Please do not go with this company! They will steal all your money and all there promises are lies! They will promise you high speed Internet and guarantee that you could never go over your data limits but its a BIG FAT SCAM! My mom went with this company trying to help my brother with doing his online home schooling and he can't even use it but for a half an hour! They make you "add coins" as in data to your plan but for what, to get 2 more minuets of data? Seriously? AND THERE IS NO GETTING OUT OF IT! Even after you cancel your plan, THEY STILL CHARGE YOU MONTHLY! My mom tried to just get her package lowered and all they do is make up excuses on why you can't. They are a horrible company! I don't know how they can still sell there so called "Internet" legally. If I were you I wouldn't do it! Please take my advice!
#50 : JAN 23rd, 2017 : Lane (OK)
They lie, cheat, and steal! They are way into your bank account. Horrible installers, and horrible service. Might as well have no Internet.
#49 : DEC 12th, 2016 : Eric (FL)
Got Hughesnet with the promise that they were fast and dependable. First month in and poor, slow as molasses service. Called to cancel, oh they will reduce bill and get the speed fixed. Bill is reduced, speed is the same. Got the kids an Xbox One and had to return it because it wouldn't even download the start up because of Hughesnet. Stuck in this damn contract. It's been almost a year and it still sucks, slow speeds and I am about to go back to college. Ugh, that's going to be a nightmare doing online courses. I wish Internet companies did what phone companies do.."switch to us and we will pay your cancellation fees".... then I would be on that faster than flies on honey. Such a nightmare. Do not use Hughesnet, waste of money and lots and lots and lots of time.
#48 : DEC 5th, 2016 : Angelica (FL)
We had a horrible experience with HughesNet. I would not recommend them to anyone. We live in a rural area with no options for high-speed Internet. HughesNet promised much faster speed and a very competitive price. However, the speed was not what was promised! Also, when we ordered the service, and when the technician came out to install, they did NOT tell us that their satellite service was NOT compatible with our home security system which left us with NO remote access to monitor our home video surveillance cameras. After trying to deal with the service for a couple of months, we decided it would not work for us. When we called to complain and ultimately cancel service, the customer service department was not at all accommodating. Though we asked very politely if they would be flexible as to a penalty charge to cancel coverage, since service was not what was promised, they would not do so. Very dissatisfied with the entire experience. Horrible!
#47 : NOV 19th, 2016 : Dan (TX)
Setup wasn't bad because DTV contracted to them in my area. Service setup by local contract did OK. The rest is the worse service I have every had. When I call customer service, their comment is because I have used up my bandwidth, that is the same day I pay my bill and it never changes. This company is a waste of money and I am counting down the days that my contract ends. I will never do any business with this company ever again and I plan to give a negative review to all my friends and anyone who asks.
#46 : SEP 4th, 2016 : Jimi (CO)
Satellite Internet and tv is most amazing technology that enables us to live completely off the grid in the mountains with normal communication and media at a very low price considering the cost of the system. They have improved performance over the years and any limitations of bandwidth and speed is a minor issue when there is no alternative. We have had Hughesnet and Dish for 16 years with only occasional equipment problems but the company has always been reliable replacing and repairing system as needed. Thank you!
#45 : JUL 20th, 2016 : Kenneth (CA)
This is absolutely the worst company I have ever dealt with. The absolute worst phone and Internet service I have ever experienced. The icing on the cake is the absolute worst customer service you could ever even try to imagine in both billing and technical support. When you have only one phone and no cell service and the calls drop and you want support they wont call you back so you have to call 8 times and get someone different who knows NOTHING except to read a script.
#44 : APR 30th, 2016 : Shelley (TX)
It says constant, fast, and reliable connection but little does it let you know it has a 10 gigabyte usage. Basically what happened to me was I read on their website constant fast reliable internet, with the key word being CONSTANT! I don't recommend this network to anyone. Please take this review seriously or you could be stuck with a really crappy network for however long your contract is.
Disclaimer: The ratings and comments displayed in each review on this page are solely those of the person submitting the review and are not in any way endorsed by WhichVoIP.com.
#1 : Posted by Jeannette Thomas
Does hughes net work with magic jack for home phone
-> Response: If this is the satellite internet from Hughesnet I think you may have trouble using VoIP from any provider, due to the latencies involved.
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