Comcast Reviews - Page 9 of 10

2.3/5

Average Rating

Number 12 : DEC 11th, 2009 : Ali (CA)

Recommended: No

They do flase advertising and you never get the bonus offers.

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Number 11 : DEC 2nd, 2009 : Nicholas tung (CA)

Recommended: Yes

after a 1 year triple-play subscription expired, we decided to downgrade to local phone with no tv, and upgrade the internet to 30 Mbit. The customer service was incredibly helpful (suggested the inexpensive local phone option) and friendly. Their internet is also _very_ reliable compared to other providers, and now that 30 and 50 Mbit plans are out, they are an incomparable deal in the area (we do not get FIOS).

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Number 10 : JUL 7th, 2009 : Tom (GA)

Recommended: No

I ordered Comcast over four weeks ago. They told me they would have a tech out the next day and indeed they did! he was there about five minutes and promptly told me I would need a very expensive construction crew come out because my cable would have to be over 250 ft. I pointed out my neighbor had been hooked up for over 27 years. That's the year I bought this house and his garage workshop is cabled and sets FARTHER off the road than my house! If I have made one call to Comcast I have made 40. All the reps are courteous and promise to call me back as soon as any information has been obtained... no call backs yet. The real annoying thing about it is cut myDTV a month age so no TV at all... I feel like Don Quixote tilting at windmills.

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Number 9 : JUL 8th, 2008 : J (IL)

Recommended: Yes

many free benefits that come with service.

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Number 8 : MAR 26th, 2008 : - (IL)

Recommended: No

After doing some homework/research, my wife and I decided to go with Comcast. From the very beginning, we have had nothing but problems and headaches. It started when the installer came and installed our internet line and cable TV. The internet wires were installed very poorly in the basement and we got the wrong cable box. After calling them and telling them of the problem, I had to go all the way to one of their payment centers and exchange my box. Now that I have the right box, the remote and the box itself doesn't turn on when you hit the power button. I gave Comcast the benefit of the doubt from the beginning. but I have had nothing but headaches since I decided to go with them. I am really regretting my choice. I just wish their were other companies to choose from than Comcast.

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Number 7 : JAN 10th, 2008 : Mike (NJ)

Recommended: Yes

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Number 6 : NOV 24th, 2007 : Eric (CA)

Recommended: Yes

Support wont give you support if you say you use Firefox. Overall they are a good ISP. I could use more upload speed.

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Number 5 : SEP 7th, 2007 : Nasir (GA)

Recommended: Yes

Best service ever had. having 12MB/s Download and 1.8 MB/s upload. No disconnection ever found. Speed remains same throughout.

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Number 4 : JUL 5th, 2007 : Lisa (FL)

Recommended: No

Internet goes out 10-15 times per week. I am in IT professional capable of doing my own troubleshooting. My neighbor goes out also - and I call for both of us. Comcast has poorly trained staff who treats me like an idiot and tells me that "the modem is online" and "microsoft downloads new settings all the time the problem is something with your system." Promised 6.0MBps getting 1.8MBps when it's up. Comcast suggesting I pay another $40 per month for 8.0MBps. If I had any other choice where I live it would not be Comcast. Overall I'm handing them $180 per month.

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Number 3 : MAR 2nd, 2007 : John (NJ)

Recommended: No

My biggest complaint is that when I went to any website there was a message telling me to download their latest software. After doing so and trying to install it I kept getting an error message and to call Comcast. After doing so they told me that my bill is overdue even though I did pay them by check so they cut off my service. I never heard of any company cutting off service because of being a little late with payment. Finally they called saying they found the check. Meanwhile I was out of computer service for a few days. It might not sound like much but I do a lot of important things like paying bills, etc. so I need my computer access and they just shut off service with no warning.

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