Comcast Reviews - Page 5 of 10

2.3/5

Average Rating

Number 52 : DEC 4th, 2012 : Czar (TX)

Recommended: No

Way too many outages to be considered "reliable". I would not reccomend Comcast to anyone relying on consistent internet availability.

Comment on this review >>

Number 51 : NOV 5th, 2012 : Cam (WA)

Recommended: No

I don't know how Comcast is still in business. We were getting ripped off by Century Link, so we switched over to Comcast. Turns out, Comcast is even worse!!! The sales representative was very eager to get me to sign the contract, and once I did, nothing was provided as promised. Before I signed the contract the representative contacted me everyday, after I signed, it was impossible to get a hold of him to resolve my problems. After almost a month of headaches and calling in to other departments to try to find an explanation to the poor services and incorrect bill as well a solution, I finally got a hold of a very rude retention department representative, with whom I thought I had resolved my issues, but the newly adjusted bill arrived with twice the earlier amount. Headache, after stress, after headache! Comcast deceived me at the beginning and continue to play with me. They must do this to thousands of other people and have stolen thousands of dollars from customers who do not know any better.

Comment on this review >>

Number 50 : OCT 21st, 2012 : Micah (TN)

Recommended: No

internet is constantly disconnecting for 5-10 minutes at a time, tech support has absolutely no clue at all. have had this ISP for years and they still cannot fix this issue. the internet is good speed when it works but it will only work for an hour or so before cutting back off. also we pay around $100 a month for this terrible service, DO NOT USE COMCAST FOR ANYTHING.

Comment on this review >>

Number 49 : OCT 18th, 2012 : Tess (MN)

Recommended: No

I do not appreciate the customer service personnel do not pay attention to the questions being asked. I do not appreciate too when the personnel is not paying attention to the answers given to their question. Comcast service personnel, please pay attention to the needs of your customer!

Comment on this review >>

Number 48 : OCT 17th, 2012 : Garland (VA)

Recommended: No

My Internet goes offline all the time. I've had 6 in home visits and 2 outside visits, but they can't fix it. Run from Comcast!!

Comment on this review >>

Number 47 : SEP 24th, 2012 : Paulette (FL)

Recommended: No

I have outages all the time and they try to install spyware on my computer. They are terrible. I used to use charter and had no problems. Comcast is awful.

Comment on this review >>

Number 46 : SEP 17th, 2012 : Savanna (TN)

Recommended: No

I can't believe this company. The technician was very unprofessional, he came an hour early and woke me up, made me get hold of the sales rep before he would install the services we had agreed on (internet and basic television) and then would not leave until I gave him 35$ cash, which he promptly placed directly into his wallet. I spent hours on the phone trying to straighten out my payments?I was being charged way more right from the start than I had ever agreed upon, which the billing department could not take care of, I had to get the sales rep to go into the office and do it himself,and then after that he still made me pay three months in advance. Moreover, even after paying that rude technician, there was an additional 35$ "installation fee" put on my bill?and so after two months, shockingly, I decided to cancel my services. The representatives told me that I OWED money (yes, even though I knew I had paid for three months and only used two) and that I would receive a bill in the mail, unless I really didn't owe money in which case "the computer would figure it out" and I would get my refund by mail. Well it's been about 6 weeks and I have not received my 50 dollar check in the mail, so I went to try to log in to my account online and they have already deactivated it, and according to the chat representative I will have to call in because they don't help with billing problems online. Do you think I have another couple of hours to sit and wait on hold with the call center again? This has been an utterly huge waste of my time and disgusting example of customer service.

Comment on this review >>

Number 45 : SEP 16th, 2012 : Allie (VA)

Recommended: No

Dealing with Comcast is a nightmare and for the first time in my life I'm considering getting rid of cable completely because Comcast is my only option. The Internet keeps going down and I've had 5 in home visits in 2 months, but no one can fix it. Next time I move if Comcast is the only option, I'll go move somewhere else!!!

Comment on this review >>

Number 44 : SEP 6th, 2012 : Nick (PA)

Recommended: No

I don't know how this company is still in business, the customer service is horrible the equipment is cheap and they continue to make and break empty promises. This company either needs to be dismantle from the highest parts of management on down to their very disrespectful floor managers or it needs to just go away all together. The very worst part of this is nothing will happen, they will continue to make money and thrive even though they continue to screw people over. Comcast in my eyes represents the lowering expectations and greed of today's American society. If you're with them, leave them, if you're thinking about getting them, DON'T!!!!!!!!!!!!!!! Save yourself the headache!!!!!!!!!!!!!!!!

Comment on this review >>

Number 43 : SEP 5th, 2012 : Elize (CA)

Recommended: No

Comcast consistently overcharges for their services. I was on the XFinity triple play contract priced at $99.99/month + taxes and equipment fees(a total of $122) until I considered switching to a different carrier earlier this year. At that time, the new carrier initiated a port of my phone number which caused my contract to be broken since I was no longer signed up for all 3 services (phone, internet, and cable) with Comcast. After talking with Comcast and realizing that I could trim my services and still get a competitive price with them, I decided to stay with Comcast. That's when the problems began. From May to September, I started getting astronomical bills ($177, $208, $186). When I repeatedly called Comcast customer service, they informed me that I needed to get back onto the $99 XFinity contract to stop being billed for each of my 3 services separately. Each time I spoke with customer service reps, I repeatedly agreed to all the terms and conditions(99 for the first year, 119 the second year, 2 year contract with early withdrawal penalties) and got off the phone with assurances that *NOW* I was signed up for the $99 plan again. Except that each month I continued to receive the same astronomical bills. The promises of crediting my account also were fruitless since I've seen no money credited back to my account AND have still not been put back on the $99 plan. Once, twice - a mistake. This is repeatedly a problem though - and each time the new rep and the supervisor promise it will be different because I'm *DEFINITELY* added to a new $99 contract. Except it never happens and I continue to be overbilled. If I'm generous to Comcast, they have overbilled me at *LEAST* $267 since May and there is no end in sight. They also have no plans to credit me anywhere close to what they have overcharged. I plan to leave them now because enough is enough - Comcast is purposely overbilling with no attempt to accept responsibility.

Comment on this review >>