Axvoice Reviews - Page 9 of 12

4.2/5

Average Rating

Horrible Service, False Advertising

Number 39 : DEC 22nd, 2017 : Carl

Recommended: No

They charged my card on 12/17, shipped the device two day Priority mail ($20 charge!), did not provide a working phone number until 12/22, and it was assigned, not one I selected. Customer service is horrible - anonymous email is the ONLY way to reach them. Help is non-existent. They do NOT provide any phone number to call for support or to contact the company. The "About US" page goes to the main page - NOTHING about the company! Their own "Live Chat" on the support web page does NOT work. They claim "30+ features" but my actual service only has 13, and one of those requires additional fees to work. Save yourself time and trouble and look for a better service!

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Where Have You Been All This Time?

Number 38 : NOV 17th, 2017 : Mitzi

Recommended: Yes

I was using an expensive VoIP because I never had a conviction in some other service. I was told that it was difficult to migrate to a new VoIP provider which was a lie. I eventually decided to try a new service with the lowest tariffs to see how it differs from the most expensive one. Turns out, this is just as good as the one I had been using all these years.

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Worth Trying & Keeping

Number 37 : OCT 30th, 2017 : Cassi

Recommended: Yes

Have been using Axvoice for the last 6 months. It has its pro's and con's but I have never been dissatisfied using this service. I have tried the more expensive VoIP before and it wasn't any better. Worth trying and keeping in my opinion.

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I hardly miss calls anymore!

Number 36 : OCT 11th, 2017 : Nita

Recommended: Yes

There are different call forwarding features that allow me to redirect unanswered calls to other numbers. In fact, if the Internet is down, I still get calls on my cell phone. Totally happy with how much this VoIP provider cares for its clients.

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International Call Blocking is a Relief

Number 35 : OCT 3rd, 2017 : Ginaa

Recommended: Yes

My sister in law was in town from Spain. I knew she was going to use our phone to make calls back home. So I had already activated the International call blocking feature that came with my residential VoIP plan from Axvoice and told her that our plan doesn't support International calling. Saved me hundreds of dollars over the last one month.

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A VoIP With Compromises

Number 34 : AUG 10th, 2017 : Hanry

Recommended: Yes

I am not sure how I feel using this service. On one hand, it has impressive voice quality and very affordable plans but on the other, it's support sucks. They don't reply in time. While I hardly need to contact them, I would still want a service that's available 24/7. The calling features are there and they are quite good.

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Bad service

Number 33 : JUN 7th, 2017 : Derek

Recommended: No

No effort to support customers even when there is a clear problem. They don't care if your service is down, long wait times for email response and no other method to communicate. They admit that if you don't have a Gmail email address, you most likely won't get voicemails delivered and won't even get emails about password expiration....so you are locked out of your account until you give them a Gmail address.

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Horrible Customer Service

Number 32 : JUN 4th, 2017 : Tom

Recommended: No

No customer service. Email only with no phone support. Three (3) emails and no answer for two (2) days. No way to resolve issues quickly. Online knowledge base is insufficient to answer critical questions and issues.

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Mostly A+

Number 31 : FEB 5th, 2016 : George

Recommended: Yes

Setup took a while longer than I thought it would. Not the fastest response from technical support. Works great though and great features.

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Full marks

Number 30 : SEP 11th, 2015 : Milanda

Recommended: Yes

Good call quality, decent package pricing and nice range of features. Full marks to this product from my side.

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