Axvoice Reviews - Page 8 of 12

4.2/5

Average Rating

My Choice of VoIP

Number 49 : MAR 19th, 2019 : James

Recommended: Yes

I have been very methodological when it comes to running my company. I always source from the best but cheapest vendors available. It's a bit of extra work but the long-term effects are better profits. That's how I found Axvoice too. I wanted a cheaper, but feature- packed VoIP for my business and Axvoice had both. I am going to stick with it till they screw something up.

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Horrible Service

Number 48 : MAR 13th, 2019 : Dusty

Recommended: No

This is a horrible company. I have had problems since I got this service and none of the problems have been resolved. Customer service does not even reply to my emails about the problems. Since I did not realize this was not going to be resolved nor even addressed I did not cancel before the 15 day policy. Now it will cost $39.99 to cancel. I can not talk on the phone for more than 15 minutes before the call drops which is just wonderful while you are on hold for a company and then bam....no service....DO NOT GET THIS! There has got to be better service than this. I will be trying to get my money back without paying the exorbitant fee for a service that does not work!

VISITOR/PROVIDER FEEDBACK:

WhichVoIP (March 15th, 2019) : Hi Dusty, one thing you can try that may well fix the 15 minute issue is to disable any SIP ALG function in your router. We have seen this type of issue before. Best of luck!

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Not a risky bet!

Number 47 : FEB 21st, 2019 : Stephen

Recommended: Yes

I got Axvoice for its unlimited international calls. The plan was almost 40% cheaper than comparable VoIP services. So how's my experience so far. Well, it's pretty satisfactory. I love the voice quality which was my biggest concern. I don't have a great internet connection at home but Axvoice still works fine. And even though it's just a few months since I upgraded to this VoIP phone, I believe it's going to be a very hard choice to replace it.

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Constant dropped calls

Number 46 : FEB 14th, 2019 : Karen

Recommended: No

I would give this zero stars if I could. Any call over 10 minutes is dropped. I have had to redial friends and family multiple times in a single phone call. There is no phone number and no live chat (when you select live chat you are redirected to a page which shows information about features and how to order). By email I was told to reboot the system to fix my problem. This did not work. My follow up email was not returned.

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Great Online Control Panel

Number 45 : JAN 25th, 2019 : Marco

Recommended: Yes

Not having to dial short codes for changing settings on my VoIP phone is great. I sign into my Axvoice online control panel and make all the changes as required. So much easier than dialing or memorizing short codes.

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Avoid at all costs

Number 44 : JAN 17th, 2019 : Wes

Recommended: No

I should have listened to other reviews. They have no support other than the FAQ on their website. There is NO live chat as is stated on their website. Everything has to be done by email. It took them over a week just to send me the equipment! They don't answer their support email. I paid $171.00 up front and we will see how much I get back. Terrible service ..terrible company.. Avoid! I warned you.

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Reliable Cheap Service

Number 43 : NOV 23rd, 2018 : Lawrence

Recommended: Yes

We've had AXvoice for about 4 months now and so far we are pretty satisfied. We have the pay-as-you go plan which is $4.99 a month plus about another $5 for taxes and 911 fees, plus 1.5 cents a minute for outgoing calls only. There have been no unexpected charges. We have DSL, so only about 1.0 Mbps down and 384 kbps up, but still get excellent voice quality. AXvoice doesn't include a router, so with dumb router, it works best to disconnect computers while using the phone, but still OK as long as not streaming video or other major download at the same time. No support for old rotary phones. Your online account includes a log of all call activity, and voicemails can be listened to online - these are nice features.

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It's Now Much Better

Number 42 : APR 3rd, 2018 : Cameron

Recommended: Yes

A year ago, I subscribed to Axvoice. Back then, there were some support issues. But a year later, they have worked on it, largely improving the quality of support and other services. Axvoice is easily the most affordable and value VoIP I have used.

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Top Quality Calling, Sucky Support

Number 41 : FEB 6th, 2018 : Jeromte

Recommended: Yes

I have used a few different VoIP service providers. This one was the cheapest. The price is too low to be true but the voice quality is actually very good. The features are also impressive. You have all the types of call forwarding, incoming and outgoing features. The only thing that upsets me is the email support. C'mon! Even if you raise the tariffs a bit, you will still stay the cheapest. But man! Give us live call support!

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My Two Cents on Axvoice

Number 40 : JAN 15th, 2018 : Essie

Recommended: Yes

I really appreciate Axvoice for coming up with an affordable VoIP calling solution because there are still many unprivileged people who want to listen to their families voice daily but can't because of the expensive calling rates in the US. I am glad that they have unlimited calling plans for a minimal price.

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