Axvoice Reviews - Page 3 of 10

4.1/5

Average Rating

Worst telecommunications company I've ever had.

Number 72 : NOV 3rd, 2021 : Ricardo

Recommended: No

It would be nice if I could give zero stars. Axvoice is terrible! I made the mistake of paying Axvoice for an entire year ($151.99) on June 5, 2021 - a bit less than 5 months ago. Axvoice is one of the worst companies I've ever done business with. Axvoice support is a joke. I asked support repeatedly to fix the voicemail message that was on my phone. They never took care of that problem. Added to this issue: if I talked with anyone for more than 15 minutes, my line would hang up. When I brought that to the attention of support it didn't change a thing. Don't know if support just threw my email into the bit bucket because they didn't follow up to find out if I still had the problem. I was done being patient after a couple of months of having this terrible service from Axvoice, Decided to just completely overpay Axvoice and lose the 10 months of service I paid for in advance. I signed up with Voiply on August 20, 2021. Soon after my device arrived, all of my problems which I had with Axvoice disappeared. No more message on my phone that I had voicemail waiting. No more inability to call out. No more disconnecting after speaking on the phone for 15 minutes. Only wish I had heard of Voiply before I ever made the mistake of signing up with Axvoice. Stay away from Axvoice!

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Do not get Axvoice

Number 71 : AUG 3rd, 2021 : Ali

Recommended: No

Bad sound quality with echo and delay. No live customer service, no phone numbers to call. They charge extra for fees that were never disclosed. Beware, the monthly fees they list don't include taxes and other fees.

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They Stink

Number 70 : JUL 4th, 2021 : S

Recommended: No

No way to contact these people on weekends, holidays or after hours. Phone calls take a long time to connect. Erroneous billing and hidden charges. I paid up front for 1 year including number porting, now they are billing me monthly $18.00 for some unknown charge. Only way to reach them is portal/email and they do not answer. Changed my router and now I can not make calls. No way to contact these people. Literature says it should switch automatically. Nothing else in the house is having a problem except this phone with Axvoice.

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Works Great for Me and My Family

Number 69 : APR 29th, 2021 : Evan

Recommended: Yes

I came across Axvoice while looking for affordable residential VoIP services. Thanks to my work, I'm on the move a lot. So, even though my company covers all my business calls. It didn't like me making or receiving personal calls on my corporate phone for obvious reasons. And ever since I became their customer, Axvoice helps me stay in contact with my family without going over my phone bills like before. My kids or wife can reach me at any time. Thanks to the voicemails and their alert notifications, I never miss a call from my family. I'm just so happy that I found this VoIP service. I don't know what I will do without it at this point. I just want to say you're doing a great job. And hopefully, you will keep working on it to maintain your awesome services!

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Support not good

Number 68 : APR 5th, 2021 : Jim

Recommended: No

Service is fine until it stops working. Tech support only reads their email for help in the late evening. Does not check to see if you are back on service, I do not recommend this service provider. No 24/7 help, no working chat line, caller ID is extra.

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Highly recommended

Number 67 : JAN 26th, 2021 : Essie

Recommended: Yes

I switched to AxVoice last year after the worst experience with another VoIP provider. And I can say that it was my best move I have made for my business. AxVoice has the best features that any business needs. The excellent voice quality and 24/7 customer service make it the best solution for your problems. If you are looking for a high-quality VoIP service provider, AxVoice is highly recommendable.

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Good Service

Number 66 : DEC 22nd, 2020 : Jhony

Recommended: Yes

I've been meaning to get a VoIP phone for a while to talk to my girlfriend (who lives in another state). Got her one from Axvoice and it's been a smooth experience so far. I only needed to make voice calls so the rest of the functions in the package don't matter much. Will keep using this service. 5/5.

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Great and Affordable

Number 65 : JUL 15th, 2020 : Jasson

Recommended: Yes

I was a bit nervous when my friend suggested I choose Axvoice given that they're new to the VoIP market. However, I was impressed by the affordability of the service, so I thought I'd give it a go. To my pleasant surprise, Axvoice offers features that are right up with the best VoIP services. Presumably it's more affordable because it is not a world famous brand. Previously, I was paying many times more and feel cheated! Another great thing about Axvoice is the simple plug-and-play based use. Oh and another thing, this service keeps your privacy intact with the kind of privacy-related features it offers. I say go for it! You won't regret it!

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Add four and five-person calling

Number 64 : APR 3rd, 2020 : Oliver

Recommended: Yes

Business calls usually require more than one or two persons within the same call. Would really appreciate if there could be four- or five- person calling option. For now, enjoy a 5-star rating for your impeccable services.

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Good service

Number 63 : MAR 25th, 2020 : Phillips

Recommended: Yes

I had been their customer from 5 years and I never thought to move to another VoIP service. I was requested to do this review and I am happy to have finally done it. So I had been using their home phone package which includes unlimited calls to the US and Canada. While I never got to make use of the free outgoing minutes to Canada, but I sure do make a good use of my unlimited minutes within the US. Remember that it's 3000 minutes with their unlimited package which are quite enough for me; not sure about you guys. The voice quality is great and the support is just fine. Not a fan of ticket-based support but you do get a reply within a day.

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