Axvoice Reviews - Page 2 of 8

4/5

Average Rating

Doesn't work, terrible customer service

Number 61 : JAN 8th, 2020 : John

Recommended: No

From day one, the service had issues. The quality of calls was not great, even after I upgraded to high-speed Internet. Voicemail access is touch and go, messages disappear without being listened to. Eventually, it stopped working altogether. Customer service would email me one small suggested fix. It wouldn't work. Another one. Wouldn't work. Eventually they stopped responding to my emails - they literally gave up trying to fix my issue. I still have no idea why it wouldn't work. Because of their delayed and incomplete responses, I went a few weeks without having a working line. They refused to refund me for any of that month. Then, when I cancelled my service, they charged my credit card for the adapter on the day of cancellation, before they even asked me to return it (which, by the way, they do not send you packaging or postage for)! The whole thing felt like a scam. Definitely do not use these guys.

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Dropped calls, missed voice mails

Number 60 : NOV 29th, 2019 : Alek

Recommended: No

There are several providers that offer similar IP phone services in approx $10/month price range. I tried AXvoice and my experience was not good. First of all if you talk for more than several minutes your call almost always would be dropped so you'll need to redial. Second - if the caller tries to leave you a voice mail and that message is too short (less than 15-20 seconds) the system won't record it and you'll miss the message. Third - all international calls are NOT free (my new provider offers free ground number international calls to more than 50 countries). And one last note: when I switched to a new provider and my service with AXvoice was disconnected they still charged my card extra $17+. When I asked (via email) about the reason the answer was that I had to ask them literally to close my account in order to stop being charged every month $17+. No further comments. Good luck.

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The best decision I have made for my business!

Number 59 : NOV 7th, 2019 : Kinner

Recommended: Yes

I run a small business, and I just started dealing with international clients too. Initially, I used the landline for international calls, but the bills were breaking my bank, So, I opted for AxVoice VoIP service, and I am so glad that I did. The call quality is excellent, and I never miss a call, and there are so many features. Highly recommended!

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Cheap Service!

Number 58 : OCT 22nd, 2019 : Adrian

Recommended: No

Used this service to work from home and so I receive calls constantly. At first things worked well but after about a month, I noticed degradation of voice quality. I have another VoIP service as a backup on the same Internet router which was fine. Since customer service is through email only, I notified them of this and got a response that I was to reboot the adapter - this was of no help since this is the first thing I did. OK, I thought maybe it was a network anomaly until a few days later in which the issues returned along with a new more important issue: the company voice bridge I use for work could not reach my number. A quick email to support resulted in no response. Unfortunately looks like Axvoice is being too cost contentious at the expense of their service. I have since dropped this VoIP provider with a more competitive company offering much better customer support.

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Good Service

Number 57 : OCT 21st, 2019 : Robert

Recommended: Yes

Unlimited calls at such a reasonable price were something I wasn't sure about. Before buying, I had doubts that there must be some hidden charges, or there must be some issues with the call quality. But here I am writing this review after using it for more than six months, the service is amazing. About the call quality, the service offers much more than I expected. Amazing set of features for residential users. No complaints so far. Good Job.

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Excellent Call Quality

Number 56 : SEP 19th, 2019 : David

Recommended: Yes

Since I moved away from another country to study here, I have to make a lot of long-distance calls to my mom. Usually, the call quality is terrible when you are making calls out of the country, but not with AxVoice. I have been using the service for over 6 months now and no bumps so far. Excellent service!

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Amazing Call Clarity

Number 55 : JUL 15th, 2019 : Andrew

Recommended: Yes

This service is a dream come true! I have used a number of VoIP services and eventually the call quality and clarity gets worse. Not with AxVoice. It has been 6 months I have been using this service and so far, everything is smooth!

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Great Features

Number 54 : JUN 26th, 2019 : David

Recommended: Yes

As my business grew I needed an affordable option for long-distance calls. AxVoice solved my problem as it is really cheap and the variety of features is pretty great too! Recommended!

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Deceptive Pricing and Poor Customer Service

Number 53 : JUN 25th, 2019 : Steve

Recommended: No

I've used VOIP for many years as a low-usage "landline." In an effort to save money, I mistakenly chose AxVoice early last month with its $5.95 monthly cost. Issues: It doesn't declare back-end fees which are significant, or any footnote. It adds a virtual number without permission or order. It immediately bills for shipping the adapter and monthly fees, and invoices monthly fees again at month end. It offers only a 15-day satisfaction refund, but you won't discover the actual service or pricing until 30 days into the service. Customer service is atrocious. When you discover the issues, and quit, they charge $39.95 ransom to return the adapter, and then demand that you beg for your refund after they receive and inspect the adapter. Extremely anti-customer pricing and policies.

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Unlimited International Calling Plan is Great

Number 52 : MAY 22nd, 2019 : Alishba

Recommended: Yes

AxVoice has turned out to be the best VoIP phone services for me because of its affordable international calling. When I got my service, I read that it worked great even with low Internet speeds using low-bandwidth codecs. Our office Internet wasn't always great and that was my reason to switch to Axvoice. I haven't used many other VoIP services but, I had Vonage before this and it was almost 3x more expensive than this.

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