1-VoIP Reviews - Page 6 of 24

4.8/5

Average Rating

Just what I was looking for

Number 182 : JUN 1st, 2017 : Phil

Recommended: Yes

I was tired of my previous provider and was looking for the best. I have been very pleased with the service and features of 1-VoIP. Their people are great, helping me to set-up the service and billing questions. The call quality is great. They have a service to reduce (not 100%) the nuisance calls. I am glad I found 1-VoIP!

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Perfect for home

Number 181 : MAY 27th, 2017 : Dave

Recommended: Yes

We wanted this because of questionable cell coverage at our house. 1VoIP has only gone out the one time our Internet service dropped out. It was very easy to set up, reasonably priced, and does what our old land line did.

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Great company

Number 180 : MAY 16th, 2017 : Lou

Recommended: Yes

We have been with 1VoIP for about a year now and if you are seriously considering a VoIP service, this is the one to choose. We had a couple of technical glitches at the the beginning, but these were quickly addressed. Their service personnel are efficient and friendly and very helpful. We have friends who use other VoIP providers. When we compare the sound quality of this service with their service, ours is far superior. Highly recommended.

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Prompt and courteous service

Number 179 : MAY 15th, 2017 : Dennis

Recommended: Yes

From initial contact until the entire system was working, 1VoIP was easy to use, prompt in delivery of equipment and service and courteous whilst stepping through the set-up process.

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Wonderful customer service

Number 178 : MAY 15th, 2017 : Daniel

Recommended: Yes

One day the connection was broken, so I called them on my cell phone. The tech fixed it while we talked. Great service and pleasant to talk to.

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Mixed bag

Number 177 : APR 6th, 2017 : M

Recommended: Yes

I've been with 1-VoIP for just over a week and not sure I am going to stay. It's not the errors in documentation related to setup that specifies host names that don't exist and can't be resolved by DNS lookups. It's not the fact that multiple servers will contact you via UDP SIP where support tells you only one resulting in multiple additional firewall rules in my network requiring ALLOW. It's not that none of what I'm saying here is documented and tech support is in denial. It's because when you either go on hold or with the Bria IOS soft phone app (excellent BTW) my cell phone rings, anyone at the other end of the VoIP call gets music. And 1-VoIP tells me it can't be changed. This has led to embarrassment on conference calls when others thought I just picked up a guitar and started playing. Hell at least give me a choice of instruments. I'd prefer a didgeridoo. Calls too often break up which may or may not be a function of external network factors. I have done some analysis and overall bandwidth demand is low so more research is needed. Anyway all of this wrapped up is turning quickly annoying.

VISITOR/PROVIDER FEEDBACK:

1-VoIP Representative (4/12/2017) : Sorry for the confusion. We use SRV-records to identify our registration servers. Unlike a standard A-record, an SRV-record allows us to broadcast multiple IP addresses to your SIP device. We always have at least 2 SIP servers in contact with your device. The servers are in separate data centers and on separate networks so in the event one of our servers or data centers fail, you can still communicate through the other. We do not create A-records where SRV-records are being used, so they will not resolve to ping. They are resolvable by DNS but you need to specify the request as an SRV-record. For residential accounts, music-on-hold is not optional but it is for business accounts. I hope that clears up any confusion. If not, please contact support.

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Great Customer Service and Support

Number 176 : DEC 22nd, 2016 : Fred

Recommended: Yes

We have been using 1-VOIP for over 12 years now for our business and personal needs and we can highly recommend this provider. In the few instances when we needed support we always received immediate support that adressed our needs

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Superb service!

Number 175 : NOV 27th, 2016 : Iris H

Recommended: Yes

I have had VOIP phones since 2006 and most of them have been terrible, especially the poor quality of the sound. I contacted 1-VOIP from September 2016 and I am happy I have their service. Their customer service is unique and the quality of the sound is excellent. Besides, the price is really competitive. I recommend it without hesitation.

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Best of the 3 voIP's I used for total of 14 years

Number 174 : AUG 3rd, 2016 : Genell

Recommended: Yes

I used Vonage for years until they increased their rates and refused to give me the same deal they would a new customer. I then went to AXvoice for the next 2 years. I had multiple problems with them especially in the 2nd year. I paid for each year in advance and was therefore stuck when the problems grew in the second year. I know it is hard to believe but they have no phone help, all problems are dealt with through email. That is a nightmare. It takes days to solve problems and the frustration level is high. I've been with 1-VoIP for the past two years and they have been incredible. I've never had to leave a voice mail and they solve what ever problem I have in minutes while they stay on the line with me. They are knowledgeable, polite and truly care about their customers. And best of all I've had minimum problems to begin with. They are a refreshing company and I would highly recommend them.

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Excellent Service

Number 173 : JUL 29th, 2016 : Albert

Recommended: Yes

Last year I ditched my Canadian landline of 25 years and switched to 1-VoIP. There were some wrinkles in porting my Canadian number and billing. But 1-VoIP Customer Service is always there to answer questions and resolve issues to my satisfaction. I have just renewed my 1 year pre-pay service with them today.

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