233
User Reviews
4.8/5
Average Rating
98%
Recommended
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1-VoIP reviews are listed in chronological order.
Number 23 : JUN 19th, 2007 : Michael marcil
Recommended: Yes
As a Vonage user for a couple of years, I was close to returning to hard line ATT. Vonage was AWFUL. Horrible customer service after long wait times and the service was ridiculously unreliable. Based on some reviews, I gave VOIPYOURLIFE a crack and I couldn't be happier. My God, you call their customer service and you not only don't get long wait times, YOU GO DIRECT to a native English speaking person who is very helpful. Geez, who are these guys? This is too good to be true. I checked the dial tone frequently just to see if it was there for a while and it is always working. Voice quality is almost indistinguishable from a land line. highly recommended.
Number 22 : JUN 3rd, 2007 : Roztom
Recommended: Yes
These guys are great. US based tech/cust service says it all. Patient, courteous, genuinely interested in taking care of your needs - an almost lost art these days. Great support, great quality. Have had about 2 weeks. I use Soft phone and ATA. When I'm on the SoftPhone I am told it sounds like Carnegie Hall!! I use a Ligitech headphone with it - superb. I also just got my adapter and I am testing it out. I had an issue hooking it up with my router but cust support was there for me, and patiently guided me thru it and didn't rush me thru it. Great guys!!! FYI: I also have subscribed to ETLNK TrueVoice. It is supposed to be superior because the VOIP runs on your DSL phone line to the Telco C.O. and then switches to a server to go VoIP. I have had them try to eliminate an intermittent echo 4 times and it is disruptive where I have to redial the call. ETHLNK Cust/tech support is outsourcrd to India/Philippines -a nightmare. I am considering switching my DSL hardline over to VYL. VYL - GREAT JOB.
Number 21 : MAY 29th, 2007 : Dennis o'brien
Recommended: Yes
Had a little trouble when switching over from my other voip provider. Probably due to my inexperience with such things. Called tech support and they were able to get me up and running in no time at all. They are knowledgeable, courteous and most importantly I could understand what they were saying. Their customer service is great and I would recommend them highly.
Number 20 : MAY 18th, 2007 : Noaman
Recommended: Yes
There's simply nothing to say! This company has excellent voice quality, no dropped calls, crisp sound for international calls and best of all its extremely economical. I was nervous about getting a VoIP service from a US company being based in Canada... but its been one of the best decisions I have made. The customer service has been exceptional and only once was I charged for a 51min international call which I did not make, and the customer rectified my bill immediately with absolutely no questions! I just have 3 words for all of you folks..."GO FOR IT!!!" ;-)
Number 19 : APR 17th, 2007 : Scott
Recommended: Yes
This is a follow up: I wrote a review back in November of last year, I was happy then and I am still happy with the service. I have had the service for about six months now and I have not had a single problem. As another person said, caller id does not work like it should but for the price and quality I can live with it. To be fair, I have never even called to have it fixed. Having had Sunrocket and Vonage I can tell you that Voipyourlife is worth trying. Scott
Number 18 : MAR 29th, 2007 : Chuck Schmidt
Recommended: No
I love the people who work for this company. Their customer service is stellar, and their VoIP phone service sounds as good as my land line. They have one deal breaking problem, however. They have a very poor implementation of caller ID. I was surprised to lose my caller ID by name feature when I converted to VoipYourLife; numbers only on caller ID are pretty much useless. In addition, the people I call are not getting proper caller ID information. They usually get a city and state name only. To make matters worse, I am identified by a city that is far from my actual location. When caller ID is properly implemented and includes name information, I may come back to this company, but in the meantime, I am forced to find a new provider, and cannot in good conscience recommend this company to others. To be fair though, if you can live without caller ID, and you are willing to pay their price, you won't find a better VoIP provider.
Number 17 : MAR 23rd, 2007 : Scott
Recommended: Yes
When you get VOIP and you have a router, recommend getting N Router for the range within the house. VOIPyourlife is excellent overall. And you can get different calling plans. I chose the unlimited international for around $30 bucks. You can call anywhere to Europe and I think most places throughout the world. North America included of course. Overall great service. highly recommend this. They send you a CISCO gadget and your off and running. Analog or digital phones work. I have a Panansonic Digital phone system 5.8ghz.
Number 16 : MAR 20th, 2007 : Frank Karpala
Recommended: Yes
I read the reviews and after doing some homework I ordered. I was a bit nervous about a US based VoIP service as a Canadian but I don't regret a thing. I thought the phone adapter would take a while to get to me and it was around 12 days from the time I ordered the service to the time I received it. The PST&GST taxes and customs fee were about $14 Canadian. However, once I received the phone adapter and activated the phone service online the hardware installation was a piece of cake. Basically you plug the phone adapter into the cable modem, plug in a phone, lift the receiver and there is a dial tone. I had no software setup issues with the phone adapter at all. My only beef was the fact that I started paying for the VoIP service from the initial order but didn't get the phone adapter until 12 days later which meant I lost a third of the month. I emailed customer service complaining about this a month after the initial order and within 20 minutes of my email I was told by Gary at customer service that they would reset my billing date to the activation date so I would get a full month's service. Fantastic! You have to love customer service like this. I've been telling all my friends about the quality and the service. Keep it up VoIP Your Life.
Number 15 : MAR 19th, 2007 : John IDMS
Recommended: Yes
I got Packet8 2 years ago and thought it was as good as it gets. Let me tell you....Voipyourlife is 1000% better. Loud, clear, no dead spots. I did have a call drop today which I thought was unusual. I've only been up and running for a few days. I'll take a dropped call every once in a while if I can get the clarity. Plus...no contracts...that's nice. I had to use the support line as I have a complicated network but they really knew how to get me going...maybe 5 minutes on the phone.
Number 14 : JAN 19th, 2007 : Eric
Recommended: Yes
It only took 2 days after I placed my order to get the adapter and about 5 minutes to connect and bingo I had service. The service is crystal clear and I have had no dropped calls. I called there Technical Support Department 3 different times about setup, porting my old phone number and setting up my 3 other regular wireless house phones. Each Call only took 2 minutes or less. There Technical Support Department is the the best that I have ever used. Unlike other company's that you have to enter 32 menu codes to reach a live person (if your lucky), with VoIP Your Life just one ring and a live person that is polite and gives correct tech info that I can understand without them rushing to get off the phone.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
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