1-VoIP Reviews - Page 15 of 25

4.8/5

Average Rating

Should Have Divorced Verizon and Married 1-VoIP LONG Ago!

Number 109 : MAR 30th, 2016 : Dan

Recommended: Yes

I had to pay Verizon $10-$12/month extra for NOT using their long distance landline phone service. My slow DSL plus landline cost me nearly $80/month including all fees, taxes, and other crap they charge. After 7 years with Verizon they told me that my preciously "discounted rate" (huh?) was going to increase $10/month; that was the straw that broke the camel's back. Research and great reviews brought me to 1-VoIP. Wow, what a bargain! Easy setup, knowledgeable and friendly staff got my home number ported over and I was up and running. Sound quality is almost always as good as a regular landline. Only rare stutters, but not an issue for me. 1-VoIP announces who's calling and if I don't recognize the call and don't pick up it automatically goes to voicemail. I then get an email from 1-VoIP and can listen to the recorded call from my cell phone. I also love that I can "blacklist" sales and marketing calls from spammers. 1-VoIP is the only VoIP service I've used, so I can't compare to other service providers. But compared to my Verizon landline, they have far better service at a very reasonable cost. You couldn't pay me to go back to Verizon. Unless 1-VoIP's service takes a nosedive or cost skyrockets, I expect to be a happy customer of theirs for many years to come.

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No Complaints

Number 108 : MAR 30th, 2016 : Dave

Recommended: Yes

I like that Customer/Technical Service has real people that know what they're talking about. They don't just read from a script. We have had a couple small issues, such as echo on the line when I called from a cell, but that was taken care of very quickly. I left AT&T (which had the same service), but the price differential was staggering.

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1-VOIP = great service and price

Number 107 : MAR 30th, 2016 : Dik

Recommended: Yes

All of our dealings with 1-VOIP have been great. No issues and quick and accurate answers to questions.

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Great customer service at a great price

Number 106 : MAR 30th, 2016 : Bob

Recommended: Yes

One thing that stands out is the customer service. Quickly answered by a friendly human trying to help in anyway they can. Infinitely better then the large providers.

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Wish I'd Switched Sooner!

Number 105 : MAR 30th, 2016 : Kelly

Recommended: Yes

I held off switching from a "normal" land-line for years and now I'm wondering why. 1-Voip's service is beyond compare...if I have a question, I email it to them (or call) and get an answer within a day if not sooner...from an actual person...who actually understands what I was asking and isn't reading from a script. Love them! They go above and beyond to help in any way they can!

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OUTSTANDING customer service

Number 104 : MAR 30th, 2016 : Adam

Recommended: Yes

I've been with 1-VoIP for many, many years (well back into the VoIP Your Life and VLYMedia days) and have been rarely disappointed with the service or company. The few times I have had an issue a call to their service department resolves it right away. And yes, they have actual live human beings answering their calls who are easily understood and fully capable to help. Quite frankly, it's why I've kept my VoIP line alive. Fantastic service like this seems to be a dying trend so when I find a company with it, supporting them with my patronage is well worth it to me.

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Good

Number 103 : MAR 21st, 2013 : Francine

Recommended: Yes

very happy with the service would recommend to friends and family, the only problem I experience is when I try to use my line as a fax also

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A Happy Customer

Number 102 : MAR 21st, 2013 : Patrick

Recommended: Yes

1-VOIPs customer service makes them standout. A human answers the call and their response to my small problems have been swift. Add this to the cost of their service, the call quality and unlimited calling to over 30 countries makes me a very happy customer. I am now paying less the half of the cost for just local calls from my old landline provider.

VISITOR/PROVIDER FEEDBACK:

Len (May 29th, 2014) : I think 1-VoIP is excellent. Been using them over 5 years. Tech support is superb. You mention unlimited calling to 30 countries? Never ran across this feature. US/Canada is free and overseas fairly cheap, but free?

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It's a Better World

Number 101 : OCT 29th, 2012 : Jeremy

Recommended: Yes

I switched from another VoIP provider to VYLmedia. Saving money was one issue but having a reliable connection for my home business and tech support that is available is what I need to grow my accounting business. VYLmedia customer service is just the answer for me. It doesn't matter whether I call at 8 am or 9pm, support is available. Granted, I do have to wait on hold longer than I like when calling but I guess I must hit "rush hour" when I call. What I like is that the person on the other end switched my features like I like and I didn't have to be transferred or get a manager's approval. I like that. It's such a better world now that I switched to VYLmedia.

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Recommend VYL

Number 100 : MAY 8th, 2012 : Ron

Recommended: Yes

I have had service with VYL for over 5 years now. Their customer service has always been great! Calling within the US and Canada is always reliable. Most of my overseas calls are to Korea and it is reliable 97-99 percent of the time. There have been about 7 times over the past 5 years when a call to Korea got dropped or the it would not call the phone in Korea at all (Note I call Korea almost every other day for about a hour or two at a time). At these times customer service has been very helpful determining what the issue was (usually outside of their control) and working to get it resolved as quickly as possible. Also, found out today, talking with customer service, that I can use a Bria app for Apple or Android and make a call using VYL service from my smartphone; just like you can with Vonage. Customer service provided all the settings I needed and it was easy to set up; app has a one time charge of $7.99. All in all based on my considerable time receiving service from VYL I recommend their service to others.

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