1-VoIP Reviews - Page 11 of 26

4.8/5

Average Rating

Top Notch Service & Great Technical Support

Number 153 : MAR 31st, 2016 : RC

Recommended: Yes

Been with them for 7+ Years (prior to the name change). They continue to excel in their offerings.

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Excellent Service

Number 152 : MAR 31st, 2016 : Nav

Recommended: Yes

I've been using 1-VoIP for several months now. Excellent service with outstanding support. I am very pleased with their services.

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Remarkable Service

Number 151 : MAR 31st, 2016 : Robert

Recommended: Yes

Pros: Very few problems in 10 years but if you have one, they are extremely fast, friendly and patient. If off hours, they get back to you promptly. Even if the problem isn't on their end, they will work with you to solve it. Con: The website can occasionally be frustrating to navigate for some (mostly technical) details.

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Perfect Quality Service

Number 150 : MAR 31st, 2016 : Bob

Recommended: Yes

Never a problem with the service. Decided to drop the call answering and messaging service in favor of my own in house equipment. Called the service center and the change was implemented during the phone call. Superb service.

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Great service, zero down time.

Number 149 : MAR 31st, 2016 : Daniel

Recommended: Yes

Great customer service. I have used 1-VOIP for 9 years. They have always been excellent. I live overseas and use 1-VOIP for my business. In 9 years I have had zero down time. They are a huge reason why I can live in the tropics and work in Canada. I simply love them.

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Excellent service!

Number 148 : MAR 31st, 2016 : Marty

Recommended: Yes

I have mostly good comments, but a few suggestions for improvements also. I appreciate the customer support that 1-VoIP gives when you have a problem, and the quality of the phone calls is phenomenal. Another thing I like about 1-VoIP is that if you should get your own adapter, the password that you choose for accessing the web site is the same password you use to put in your VoIP adapter, and this is not always true of many VoIP providers, as many of them have an attitude of awe-awe-awe, we told you not to touch that, as though you are a small child. But 1-VoIP does not have this attitude. The only criticism I have is that the voice mail is very old, and I get confused when they talk about which extension do you want, etc., when call forwarding, but other then that, 1-VoIP is very good, and is extremely reliable. Thank you for the excellent service

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Works Great!

Number 147 : MAR 31st, 2016 : Bob

Recommended: Yes

We've had 1-VoIP for 6 months now, and are extremely happy with the service. The quality of the calls are as good as our landline was, and we have never had a dropped call. Our HP Fax also works fine with the service. We needed to contact Customer Support regarding changing our password for the voicemail, and the call was answered right away, and the voicemail change was completed in a couple of minutes. No problems with the service. It just works great! Would recommend to everyone!

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Look'in for trouble

Number 146 : MAR 31st, 2016 : Trajun

Recommended: Yes

In the middle of me trying to start a VoiP app I inadvertently messed something up, not sure what. Moments later I received an email from a 1-VoIP technician informing me that he had a flag that something was not right on my end. I dont recall the exact terms or I would be a VoIP tech and not what I do now...anyhow. A short explanation to the tech of what I was attempting, he helped me set up my app, made recommendations, I'm on my way. He contacted me before I got to the point of finally giving up. Nice work 1-VoIP!

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Fine package

Number 145 : MAR 31st, 2016 : Mark

Recommended: Yes

When we had an issue they responded immediately. They were in the office on Presidents day. And they are VERY nice to deal with.

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Excellent service

Number 144 : MAR 31st, 2016 : Esther

Recommended: Yes

When I ordered service, I received their modem and called them for help to set up as they told me. I was able to get help as soon as I called with a live person and with clear, patient instructions was able to get everything completed easily. Anytime I've ever had a question or needed help, there was always a live tech support person to help walk me through whatever help I needed. They did not leave my phone call until everything was resolved. Amazing nowadays! I tell people all the time about the excellent service, great features included in the phone service such as telephone number blocking and other great help so that I only get phone calls I want about 90% of the time. The price is so reasonable it's so affordable which I appreciate so much being retired and living on social security, retirement, with medical costs so high and COL rising very quickly in our area, irrespective of what the White House tells us. Thank you 1-VoIP!

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