The below provides a quick overview of the user submitted reviews for Vonage.
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If you are considering Vonage for your home phone service, you have reached the right place. Vonage is a popular, well-advertised VoIP service that was founded in Edison, New Jersey during the early 2000's with service extending to Canada and the United Kingdom in successive years. Vonage has had discrepancies in the past regarding user cancellation and advertisements involving "free" services. Since then, however, Vonage has undergone several changes in business and advertising practices. As of the end of 2013, Vonage claims to have over 2.5 million subscribers, making it one of the largest VoIP providers in the USA.
Vonage offers a 30 day Money Back Guarantee that covers monthly charges, taxes and any shipping or activation fees. This guarantee, combined with a low introductory rate creates a welcoming offer for those who want to try the service out before committing long term.
Standard features are included with all plans, such as call transfer, call waiting, 3-way calling, caller ID block and Vonage Extensions, which allows plans to be used from mobile phones. Voicemail can also be accessed from any phone or PC. Premium features are also available, such as virtual numbers, fax lines, additional phone lines, toll free lines and softphone. The World plan is a very popular option for users that frequently make international calls due to its unlimited international calling to 60 countries feature.
The free Vonage Mobile App offers free video calling and video messaging for iPhone and Android users. The app has received high ratings across both operating systems.
Vonage is more accessible to customers than many other providers. Support is available via phone 24 hours a day, 7 days a week, with live chat support available through their website Monday to Sunday: 9am to 10:30pm.
Call quality is consistent for inbound and outbound domestic calls across all phone types and devices. Calls have generally been reported to be at "landline" or above sound quality.
Vonage is a popular service and has accumulated a good number of user reviews. The majority of users on WhichVoIP reviewed Vonage negatively and do not recommend the service to others, with additional monthly fees and difficulties in resolving service issues being the primary complaint.
If a plan under contract is cancelled early, a fee of up to $99.99 may be charged per voice line.
International phone calls have been reported to have lower sound quality than domestic calls. The quality of international calls varies from country to country.
The Bottom Line
Compared to other VoIP services with similar minute plans and features, Vonage is more expensive (after the 3 month introductory rate expires). While Vonage's business services are well-reviewed only 35% of the over 300 reviews on WhichVoIP recommend its residential service.
Vonage's strengths lie in its size, which provides for a more stable and more accessible service to customers when compared to smaller VoIP providers. If you plan on using a good number of minutes monthly at home or the home office the unlimited plans offer a cost effective solution, while the World plans are a great option frequent international callers.
Author: Tony Campbell
WhichVoIP has amassed over 300 user submitted Vonage reviews since it started covering Vonage in 2005. The extensive list below should be able to give you a full picture of what to expect if you sign up for the service.
WhichVoIP note - Please check Vonage reasonable usage policy for details of its requirements and limits around unlimited calling plans.
decent service and I am fairly happy
customer service can't fix any problems
Vonage reviews are listed in chronological order.
#336 : OCT 28th, 2014 : Dave
Very Poor Processes: 1. Ordered and paid Vonage on 10/24/2015 via Debit Card 2. Received modem and cables on 10/28/2104 3. On 10/28/2014 also received an eMail stating the account was suspended by the Fraud Unit. 4. Called 3 times to provided phone number to the Fraud Unit and was informed to leave a voice mail. 5. Finally called Customer Service to ascertain the issue. Customer Service did not know and couldn't find out. Asked for a manager. 6. Manager finally found out that I did not answer my cell phone. My research showed the call and I informed Vonage I do not answer calls I do not recognize and their phone number and Caller ID registered as unknown. My cell phone is roaming here and I'm not going to answer the phone unless I want to talk. I informed Vonage that they need better technology and processes. If they handled this so poorly, how can I trust their billing or other processes? 7. I requested a call back so I could suppress my anger at the illogical and an answer to why I should trust them with Debit Card billing. 8. They did call back, I was calm but the manager had no answer to why I should trust their billing or processes. His only account was "Gee, we tried to call you". 9. I cancelled before I even used the service.
#335 : OCT 14th, 2014 : Raj
Most of the VOIP providers are offering quality of call (largely depends on internet speed). I do not see that as a differentiator. My India calls are short and not that frequent. So value for money is not so great. The number transfer process was tedious and slow. Technical support is not so great. Their attitude is that the customer is wrong and they are right.
#334 : OCT 13th, 2014 : Eduard
I have been using Vonage for 10 years. Now I say hasta la vista to that company. I've lost my company line from one day to the other with no explanations. Worst of all is the bad sound quality. I can hardly understand my partners. It is also expensive compared to other providers out there.
#333 : JUN 9th, 2014 : Saverio
I do not recommend the service to others. They do not honor their offer. I had to go to BBB. Additionally, we received a call offering a free Vonage extension and after a few months we found that they were charging for it. International phone calls and calls to customer service have bad sound quality and get disconnected. Their customer service won't call you back after disconnected call if you were complaining.
#332 : JUN 4th, 2014 : Ana
I had vonage telephone service for almost 2 years and every month I called to complain regarding the voice breaking up and on the calls people can't understand what I'm saying. This is the worst company I have ever had.
#331 : MAY 24th, 2014 : Ann
Vonage simply costs too much. I'm thinking of switching to Ooma VOIP but cannot find reviews on your site. Any reviews or comments?
#330 : JAN 25th, 2014 : Annie
Generally, I do not comment on the items I use because I know there are always pros and cons. I started using Vonage because family and friends referred them and said calls to India are free. Okay, sure. I have friends in Kuwait and Doha as well, the rates were some what better than calling cards and figured the quality will at least be 10 time better than a calling card. Boy, was I wrong. When I call international, either my voice echoed or the other person's voice did. I never received any calls made from an international number either. I payed over $60.00 a month after 3 months of $18 plus. I figured it was just my internet at first, but then I switched to Allvoi. Not only is Allvoi monthly charge cheaper, the call quality is AMAZING. No more echoing. I receive international calls perfectly and my internet speed didn't change. Allvoi charges for their modem, but it was worth it. Never going back to Vonage. Vonage charges a lot for Kuwait and Doha, Allvoi charges are HALF of what Vonage charge. I learned one thing out of this whole thing, free always doesn't mean quality.
#329 : DEC 31st, 2013 : Gordon
I have had Vonage since the beginning (2001). We use it as our primary landline and use our cell phones only for emergencies or when shopping (Pay as you go). I was distressed to discover our Vonage bill was over $30 some months and decided to try Magic Jack on a trial basis (still on trial!!). BUT as a long term customer Vonage agreed to lower my monthly cost (now about $19 total).
#328 : DEC 28th, 2013 : Bob
The only reason I switched to Vonage was for a better rate to call UA. The sound quality was worse and I had many problems with the lady getting my calls. I called her and there was no answer & she would email me back saying I never called. I had this problem all the time.
#327 : NOV 19th, 2013 : Peter
Before moving to the US from Ireland I generated phone bills of over $600/month. So getting a good VOIP service was a no brainer for me. I did check out others, but selected Vonage for the list of included features, I esp. like the E911 and anonymous call block.
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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
Vonage makes it relatively straightforward for customers to get support and offers a number of different options to choose from. The following table lists the currently available methods for Vonage Customer Service. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|Live Chat||24x7 via Vonage site|
|24x7 Phone Support||1-866-243-4357|
|Talk to a real person||Press 0 at each prompt|
|USA based phone support||No details available|
|Online form / Email Support||Question Submit Form|
|Self Help Articles / Tutorials||Vonage Articles|
|Self Help Videos||Vonage Videos|
|Support Forums||Vonage Forum|
|Twitter Support||Twitter Support Feed|
|Contact number for Cancelation||1-866-243-4357
Mon-Fri 9-4 EST
|Request a call back||Not Available|
|Money back guarantee||Not Available|
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