The below provides a quick overview of the user submitted reviews for Vonage.
Use the tabs below to navigate to user reviews and user questions and answers sections.
If you are considering Vonage for your home phone service, you have reached the right place. Vonage is a popular, well-advertised VoIP service that was founded in Edison, New Jersey during the early 2000's with service extending to Canada and the United Kingdom in successive years. Vonage has had discrepancies in the past regarding user cancellation and advertisements involving "free" services. Since then, however, Vonage has undergone several changes in business and advertising practices. In its 4th quarter financial report that was released in February 2015, Vonage states that it has almost 2.5 million subscribers, maintaining its position as one of the largest VoIP providers in the USA.
Vonage offers a 30 day Money Back Guarantee that covers monthly charges, taxes and any shipping or activation fees. This guarantee, combined with a low introductory rate creates a welcoming offer for those who want to try the service out before committing long term.
Standard features are included with all plans, such as call transfer, call waiting, 3-way calling, caller ID block and Vonage Extensions, which allows plans to be used from mobile phones. Voicemail can also be accessed from any phone or PC. Premium features are also available, such as virtual numbers, fax lines, additional phone lines, toll free lines and softphone. The World plan is a very popular option for users that frequently make international calls due to its unlimited international calling to 60 countries feature.
The free Vonage Mobile App offers free video calling and video messaging for iPhone and Android users. The app has received high ratings across both operating systems.
Vonage is more accessible to customers than many other providers. Support is available via phone 24 hours a day, 7 days a week, with live chat support available through their website Monday to Sunday: 9am to 10:30pm.
Call quality is consistent for inbound and outbound domestic calls across all phone types and devices. Calls have generally been reported to be at "landline" or above sound quality.
Vonage is a popular service and has accumulated a good number of user reviews. The majority of users on WhichVoIP reviewed Vonage negatively and do not recommend the service to others, with additional monthly fees and difficulties in resolving service issues being the primary complaint.
If a plan under contract is cancelled early, a fee of up to $99.99 may be charged per voice line.
International phone calls have been reported to have lower sound quality than domestic calls. The quality of international calls varies from country to country.
The Bottom Line
Compared to other VoIP services with similar minute plans and features, Vonage is more expensive (after the 12 month introductory rate expires). While Vonage's business services are well-reviewed only 35% of the over 300 reviews on WhichVoIP recommend its residential service.
Vonage's strengths lie in its size, which provides for a more stable and more accessible service to customers when compared to smaller VoIP providers. If you plan on using a good number of minutes monthly at home or the home office the unlimited plans offer a cost effective solution, while the World plans are a great option frequent international callers.
Author: Tony Campbell
WhichVoIP has amassed over 300 user submitted Vonage reviews since it started covering Vonage in 2005. The extensive list below should be able to give you a full picture of what to expect if you sign up for the service.
WhichVoIP note - Please check Vonage reasonable usage policy for details of its requirements and limits around unlimited calling plans.
decent service and I am fairly happy
customer service can't fix any problems
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Vonage reviews are listed in chronological order.
#345 : MAY 21st, 2015 : Lisa
Do not use, they are horrible. Their customer service and ability to help their customer is non-existent. If there was a way to rate them less than 1 star I would!
#344 : MAR 26th, 2015 : John
By the time Vonage adds on their surcharges, your bill almost doubles. The Vonage sales rep misled me when I asked about my initial bill of $18.73 when I set up my new account by phone. I will be taking advantage of the 30 day money back guarantee (MBG).
#343 : MAR 17th, 2015 : Allan
I got one (1) line for my business over a year ago. All went well until I had to speak to customer service. Almost always I get someone from the sub-continent who, firstly, cannot pronounce my name and, secondly, their English is hard to understand. They seem to read repeatedly from a script instead of addressing the problem stated to them. I very rarely find customer service people easy to deal with because of this problem no matter how patient one is you feel that they do not know what they are doing as they constantly refer back to the "script". Very frustrating, and I am now looking for another provider.
#342 : FEB 11th, 2015 : Marie
I think Vonage is a real good company but they need to add more features to their service. I've been with them since 2012 and so far they've just added one new feature which is the "Block Calls" feature. From all the features the others are offering such as "Fax Catcher" among others, Vonage doesn't even begin to offer half of them. They need to up their game if they don't want to lose customers. I'm even thinking about leaving for that matter.
#341 : FEB 10th, 2015 : Guy
Setup was fairly easy. Sound quality and service is good except for the following two problems that I never had with my former Comcast VOIP service: 1) My Vonage phone adapter generates hissing noise on local AM radio reception whenever the phone line is in use. Tech support has no solution for this problem. 2) There is no selective caller blocking setup ability unless you own an iPhone or Android smartphone. You can't do it online for your regular home phone. Although if you call Support directly and give them the selected numbers he/she can enter them for you. But it's inconvenient to call them every time you want to make a change. It's too bad that Vonage doesn't yet offer a way for you to do it yourself unless you own an iPhone or Android device.
#340 : FEB 3rd, 2015 : John
Poor quality on every call I made, either I couldn't hear the person I was talking to or they could not hear me. They charged a huge cancellation fee and then on top of that they charged sales tax on that fee. They quote one price after your promotion and then charge something else (taxes etc.). Just not a very good experience for me. I thought AT&T was bad but Vonage is much worse. Basic Talk is just as good as Vonage for about $25.00 less a month.
#339 : JAN 31st, 2015 : Ramesh
I signed up for the unlimited international and domestic plan for $24.99/mo and after taxes/fees my bill was $39/mo. They changed the plan to "LIMITED" call time of 3000 minutes and increased the charges to $64.00, including taxes. This is totally unacceptable and their customer service is very rude and harsh.
#338 : JAN 21st, 2015 : Neita
I love Vonage. I have been with them for over two years now and very happy. Its a great price and I have never had any problems.
#337 : JAN 6th, 2015 : David
I have been with Vonage for many years and when I first started they were one of only a few VOIP providers in existence. Their setup, service, and quality were and continue to be excellent but I can no longer recommend them because they have continued to increase rates while offering no new service or feature to compensate for it and yet their competitors have not found the need to go this route. Thank you Vonage for the many years of service but it is time for me to move on.
#336 : OCT 28th, 2014 : Dave
Very Poor Processes: 1. Ordered and paid Vonage on 10/24/2015 via Debit Card 2. Received modem and cables on 10/28/2104 3. On 10/28/2014 also received an eMail stating the account was suspended by the Fraud Unit. 4. Called 3 times to provided phone number to the Fraud Unit and was informed to leave a voice mail. 5. Finally called Customer Service to ascertain the issue. Customer Service did not know and couldn't find out. Asked for a manager. 6. Manager finally found out that I did not answer my cell phone. My research showed the call and I informed Vonage I do not answer calls I do not recognize and their phone number and Caller ID registered as unknown. My cell phone is roaming here and I'm not going to answer the phone unless I want to talk. I informed Vonage that they need better technology and processes. If they handled this so poorly, how can I trust their billing or other processes? 7. I requested a call back so I could suppress my anger at the illogical and an answer to why I should trust them with Debit Card billing. 8. They did call back, I was calm but the manager had no answer to why I should trust their billing or processes. His only account was "Gee, we tried to call you". 9. I cancelled before I even used the service.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
Vonage makes it relatively straightforward for customers to get support and offers a number of different options to choose from. The following table lists the currently available methods for Vonage Customer Service. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|Live Chat||24x7 via Vonage site|
|24x7 Phone Support||1-866-243-4357|
|Talk to a real person||Press 0 at each prompt|
|USA based phone support||No details available|
|Online form / Email Support||Question Submit Form|
|Self Help Articles / Tutorials||Vonage Articles|
|Self Help Videos||Vonage Videos|
|Support Forums||Vonage Forum|
|Twitter Support||Twitter Support Feed|
|Contact number for Cancelation||1-866-243-4357
Mon-Fri 9-4 EST
|Request a call back||Not Available|
|Money back guarantee||Not Available|
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