Vonage Reviews and Ratings

The below provides a quick overview of the user submitted reviews for Vonage.

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Vonage (3.1)
363 Reviews
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Vonage Review by WhichVoIP

If you are considering Vonage for your home phone service, you have reached the right place. Vonage is a popular, well-advertised VoIP service that was founded in Edison, New Jersey during the early 2000's with service extending to Canada and the United Kingdom in successive years. Vonage has had discrepancies in the past regarding user cancellation and advertisements involving "free" services. Since then, however, Vonage has undergone several changes in business and advertising practices. In its 4th quarter financial report that was released in February 2015, Vonage states that it has almost 2.5 million subscribers, maintaining its position as one of the largest VoIP providers in the USA.

The Good

Vonage offers a 30 day Money Back Guarantee that covers monthly charges, taxes and any shipping or activation fees. This guarantee, combined with a low introductory rate creates a welcoming offer for those who want to try the service out before committing long term.

Standard features are included with all plans, such as call transfer, call waiting, 3-way calling, caller ID block and Vonage Extensions, which allows plans to be used from mobile phones. Voicemail can also be accessed from any phone or PC. Premium features are also available, such as virtual numbers, fax lines, additional phone lines, toll free lines and softphone. The World plan is a very popular option for users that frequently make international calls due to its unlimited international calling to 60 countries feature.

The free Vonage Mobile App offers free video calling and video messaging for iPhone and Android users. The app has received high ratings across both operating systems.

Vonage is more accessible to customers than many other providers. Support is available via phone 24 hours a day, 7 days a week, with live chat support available through their website Monday to Sunday: 9am to 10:30pm.

Call quality is consistent for inbound and outbound domestic calls across all phone types and devices. Calls have generally been reported to be at "landline" or above sound quality.

The Bad

Vonage is a popular service and has accumulated a good number of user reviews. The majority of users on WhichVoIP reviewed Vonage negatively and do not recommend the service to others, with additional monthly fees and difficulties in resolving service issues being the primary complaint.

If a plan under contract is cancelled early, a fee of up to $99.99 may be charged per voice line.

International phone calls have been reported to have lower sound quality than domestic calls. The quality of international calls varies from country to country.

The Bottom Line

  • Vonage offers both nationwide and international residential plans. Each plan includes free activation, free calling to other residential Vonage customers, the option to keep your current phone number or a new one, and free shipping of the Vonage Box adapter with one-year subscriptions. If they prefer, customers can sign up without committing to a one-year contract.
  • U.S. and Canada Unlimited plan: $9.99 a month for the first 12 months, after which the price increases to $25.99 a month. Although this is an unlimited plan, there is a "normal usage" limit of 3000 minutes per month, after which minutes are billed at 3.9c a min.
  • U.S. and Canada 400 plan: A one-year agreement at $12.99 a month with free shipping and activation or a no annual contract option at the same $12.99 a month price without free shipping and activation. This plan includes 400 minutes to landlines and mobiles within the U.S., Canada and Puerto Rico, with additional minutes priced at 5 cents each and low rates within 10 other countries.
  • U.S. and Canada 800 plan: A one-year agreement at $21.99 a month with free shipping and activation or a no annual contract option at the same $21.99 a month price without free shipping and activation. This plan includes 800 minutes to landlines and mobiles within the U.S., Canada and Puerto Rico, with additional minutes priced at 3.9 cents and low international rates.
  • World plans - these include a regular world plan that has unlimited landline calling to 60 countries plus mobile phones in 10 countries. The world plus plan is slightly more expensive but that plan adds 250 monthly minutes for calls to mobiles in 40+ countries. There is also a specific plan for those that are frequent callers to Mexico or the Philippines. The Mexico plan offers unlimited calling to both landlines and mobile phones in Mexico and North America, while the Philippine plan provides 3,000 minutes of monthly calling to Globe numbers in the Philippines. Again, remember that the unlimited calling is only unlimited up to the 3,000 minutes per month that are deemed to be within regular usage limits.

Overall Thoughts

Compared to other VoIP services with similar minute plans and features, Vonage is more expensive (after the 12 month introductory rate expires). While Vonage's business services are well-reviewed only 35% of the over 300 reviews on WhichVoIP recommend its residential service.

Vonage's strengths lie in its size, which provides for a more stable and more accessible service to customers when compared to smaller VoIP providers. If you plan on using a good number of minutes monthly at home or the home office the unlimited plans offer a cost effective solution, while the World plans are a great option frequent international callers.

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Author: Tony Campbell


Vonage Overview

WhichVoIP has amassed over 300 user submitted Vonage reviews since it started covering Vonage in 2005. The extensive list below should be able to give you a full picture of what to expect if you sign up for the service.

WhichVoIP note - Please check Vonage reasonable usage policy for details of its requirements and limits around unlimited calling plans.

decent service and I am fairly happy

customer service can't fix any problems

All User Reviews (Page 1 of 37)

Total Number 363 5 Stars 71
Thumbs Up 126 4 Stars 62
Thumbs Down 237 3 Stars 87
Average Rating 3.1 2 Stars 118
More Providers 1 Star 24

Vonage reviews are listed in chronological order.

Buyer Beware!

Overall rating (1.6)

#363 : FEB 8th, 2016 :

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I was told all you do is plug it in and make calls. I was on the phone with tech support for over an hour, plugging in my laptop to the device they sent. Went through a ton of steps and still nothing. Of course I was speaking with someone in India and the phone call was so frustrating. Even trying to call and get my money back is a huge hassle with someone who barely speaks English. This has not been a good experience and I still do not have a phone. Please if you are smart you will not chose Vonage. This company is a joke.

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Near doubling of cost over time.

Overall rating (2.6)

#362 : FEB 7th, 2016 :

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Service is generally good, although there are occasional spontaneous disconnects, poor connections (which necessitate calling back), and immediate transfers to message center, either without ring, or with one ring. The worst thing, and the reason we are switching to OOMA, is that Vonage has slowly doubled the cost of its service, now just under $34.00. Like many subscribers, I have the monthly fee deducted from an account, so only view it now and then. That is a mistake, and I will rectify it, as stated above. This has become, as they say, a rip-off.

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Very dependable provider

Overall rating (5)

#361 : FEB 6th, 2016 :

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I have had Vonage for nine years and have been happy with the product and service. Also, the monthly rate is very attractive considering the range of service and features included.

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Pro's and Con's

Overall rating (4.3)

#360 : FEB 5th, 2016 :

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Sometimes the system only carries voice 1 way, sometimes the 2 way voice switch works poorly. Never know if it is Vonage or the Internet provider. Price is fair but you must continually call after the "special pricing" period to get switched back to a plan close to what you had. Phantom 2nd line is a unique and very nice feature if you need it. Nice people to deal with over the phone. Canadian rates seem a better deal than the USA which seems odd. They reward loyalty.

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Consistently Available

Overall rating (4.7)

#359 : FEB 5th, 2016 :

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Had to contact customer service two or three times; problem immediately taken care of. Overall cost of service versus 'normal' land line cost is a definite plus.

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Horrible Customer Service!

Overall rating (2.9)

#358 : FEB 5th, 2016 :

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Horrible Customer Service. I filed a complaint and I have never been informed of a resolution! Resolution was done by Vonage with FCC, and I have never been able to find out the resolution!

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Complete satisfaction

Overall rating (4.9)

#357 : FEB 5th, 2016 :

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With a problem, a phone call and it is usually settled within 5 to 10 minutes. It is done for me at their end which is 100% better than having me who knows little about what he is doing trying to do it for them. In the several years I've been with them I have not had one single complaint about the service which is more than I can say for the television and Internet suppliers.

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Tech support HORRIBLE and Clueless!

Overall rating (2.7)

#356 : JAN 26th, 2016 :

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Set up was tedious but we got it done. Initially everything seemed okay. After a month we noticed call reports did not show all the calls. It went downhill from there. Customer service seemed helpful but when an issue was referred to tech support it just fell into a black hole. I made more than ten phone calls over a 5 weeks time frame with no resolution, just empty promises that it would be escalated.

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Service cancellation

Overall rating (4)

#355 : JAN 8th, 2016 :

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You can cancel phone service only by calling, but nobody answers. I am worried about this, what else can I do to get this service cancelled?

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Excellent Since 2005

Overall rating (5)

#354 : DEC 12th, 2015 :

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Vonage has proved to be an excellent provider for over 10 years now. I have moved a few times, the quality and service remained the same. I had just learned about VoIP and decided to give it a shot. I orrdered Vonage, they sent their hardware and I installed it. While installing I called them with a couple of questions. They were happy to help and walked me through the entire process. A few years ago I needed to replace equipment, so I called them, and they sent it immediately with no charge. The sound quality is great and I have NEVER had a call break up or drop. Vonage is perfect for me.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 363 5 Stars 71
Thumbs Up 126 4 Stars 62
Thumbs Down 237 3 Stars 87
Average Rating 3.1 2 Stars 118
More Providers 1 Star 24

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