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If you are considering Vonage for your home phone service, you have reached the right place. Vonage is a popular, well-advertised VoIP service that was founded in Edison, New Jersey during the early 2000's with service extending to Canada and the United Kingdom in successive years. Vonage has had discrepancies in the past regarding user cancellation and advertisements involving "free" services. Since then, however, Vonage has undergone several changes in business and advertising practices. In its 4th quarter financial report that was released in February 2015, Vonage states that it has almost 2.5 million subscribers, maintaining its position as one of the largest VoIP providers in the USA.
Vonage offers a 30 day Money Back Guarantee that covers monthly charges, taxes and any shipping or activation fees. This guarantee, combined with a low introductory rate creates a welcoming offer for those who want to try the service out before committing long term.
Standard features are included with all plans, such as call transfer, call waiting, 3-way calling, caller ID block and Vonage Extensions, which allows plans to be used from mobile phones. Voicemail can also be accessed from any phone or PC. Premium features are also available, such as virtual numbers, fax lines, additional phone lines, toll free lines and softphone. The World plan is a very popular option for users that frequently make international calls due to its unlimited international calling to 60 countries feature.
The free Vonage Mobile App offers free video calling and video messaging for iPhone and Android users. The app has received high ratings across both operating systems.
Vonage is more accessible to customers than many other providers. Support is available via phone 24 hours a day, 7 days a week, with live chat support available through their website Monday to Sunday: 9am to 10:30pm.
Call quality is consistent for inbound and outbound domestic calls across all phone types and devices. Calls have generally been reported to be at "landline" or above sound quality.
Vonage is a popular service and has accumulated a good number of user reviews. The majority of users on WhichVoIP reviewed Vonage negatively and do not recommend the service to others, with additional monthly fees and difficulties in resolving service issues being the primary complaint.
If a plan under contract is cancelled early, a fee of up to $99.99 may be charged per voice line.
International phone calls have been reported to have lower sound quality than domestic calls. The quality of international calls varies from country to country.
Compared to other VoIP services with similar minute plans and features, Vonage is more expensive (after the 12 month introductory rate expires). While Vonage's business services are well-reviewed only 35% of the over 300 reviews on WhichVoIP recommend its residential service.
Vonage's strengths lie in its size, which provides for a more stable and more accessible service to customers when compared to smaller VoIP providers. If you plan on using a good number of minutes monthly at home or the home office the unlimited plans offer a cost effective solution, while the World plans are a great option frequent international callers.
WhichVoIP has amassed over 300 user submitted Vonage reviews since it started covering Vonage in 2005. The extensive list below should be able to give you a full picture of what to expect if you sign up for the service.
WhichVoIP note - Please check Vonage reasonable usage policy for details of its requirements and limits around unlimited calling plans.
decent service and I am fairly happy
customer service can't fix any problems
Vonage reviews are listed in chronological order.
#365 : MAR 22nd, 2016 : Andrew
I received good service for many years up until I cancelled my phone service. I did not realize the fine print (nor was I informed until I called about cancelling) when I paid for a full year allows for them to keep the full amount - no pro-rated reimbursement for unused months. What a ripoff when I no longer need a landline!
#364 : MAR 12th, 2016 : Dale
The salesman lied about the cost of $9.99 per month. Customer service lied that the extra cost was for paying for the device. After the trial period, customer service said extra cost was taxes. Lies, it does not cost $9.99 per month, but almost twice that amount. After I canceled their service they stopped allowing incoming phone calls to my phone number. Being an Electrician how would they like their power turned off?
#363 : FEB 8th, 2016 : Alisa
I was told all you do is plug it in and make calls. I was on the phone with tech support for over an hour, plugging in my laptop to the device they sent. Went through a ton of steps and still nothing. Of course I was speaking with someone in India and the phone call was so frustrating. Even trying to call and get my money back is a huge hassle with someone who barely speaks English. This has not been a good experience and I still do not have a phone. Please if you are smart you will not chose Vonage. This company is a joke.
#362 : FEB 7th, 2016 : Tbc
Service is generally good, although there are occasional spontaneous disconnects, poor connections (which necessitate calling back), and immediate transfers to message center, either without ring, or with one ring. The worst thing, and the reason we are switching to OOMA, is that Vonage has slowly doubled the cost of its service, now just under $34.00. Like many subscribers, I have the monthly fee deducted from an account, so only view it now and then. That is a mistake, and I will rectify it, as stated above. This has become, as they say, a rip-off.
#361 : FEB 6th, 2016 : Dennis
I have had Vonage for nine years and have been happy with the product and service. Also, the monthly rate is very attractive considering the range of service and features included.
#360 : FEB 5th, 2016 : Ron
Sometimes the system only carries voice 1 way, sometimes the 2 way voice switch works poorly. Never know if it is Vonage or the Internet provider. Price is fair but you must continually call after the "special pricing" period to get switched back to a plan close to what you had. Phantom 2nd line is a unique and very nice feature if you need it. Nice people to deal with over the phone. Canadian rates seem a better deal than the USA which seems odd. They reward loyalty.
#359 : FEB 5th, 2016 : Dan
Had to contact customer service two or three times; problem immediately taken care of. Overall cost of service versus 'normal' land line cost is a definite plus.
#358 : FEB 5th, 2016 : John
Horrible Customer Service. I filed a complaint and I have never been informed of a resolution! Resolution was done by Vonage with FCC, and I have never been able to find out the resolution!
#357 : FEB 5th, 2016 : Malcolm
With a problem, a phone call and it is usually settled within 5 to 10 minutes. It is done for me at their end which is 100% better than having me who knows little about what he is doing trying to do it for them. In the several years I've been with them I have not had one single complaint about the service which is more than I can say for the television and Internet suppliers.
#356 : JAN 26th, 2016 : David
Set up was tedious but we got it done. Initially everything seemed okay. After a month we noticed call reports did not show all the calls. It went downhill from there. Customer service seemed helpful but when an issue was referred to tech support it just fell into a black hole. I made more than ten phone calls over a 5 weeks time frame with no resolution, just empty promises that it would be escalated.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
Vonage makes it relatively straightforward for customers to get support and offers a number of different options to choose from. The following table lists the currently available methods for Vonage Customer Service. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|Live Chat||24x7 via Vonage site|
|24x7 Phone Support||1-866-243-4357|
|Talk to a real person||Press 0 at each prompt|
|USA based phone support||No details available|
|Online form / Email Support||Question Submit Form|
|Self Help Articles / Tutorials||Vonage Articles|
|Self Help Videos||Vonage Videos|
|Support Forums||Vonage Forum|
|Twitter Support||Twitter Support Feed|
|Contact number for Cancelation||1-866-243-4357
Mon-Fri 9-4 EST
|Request a call back||Not Available|
|Money back guarantee||Not Available|
#1 : Posted by Linda Morey on July 11th, 2015:
Does Vonage offer a phone service that can be used with home security systems?
-> Response: Security systems can be troublesome for VoIP service in general, regardless of the provider. This VoIP and home security article may help explain the issues and potential ways around them.
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