Vonage Reviews and Ratings

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Vonage
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(3.1)
382 Reviews
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Vonage Review by WhichVoIP

If you are considering Vonage for your home phone service, you have reached the right place. Vonage is a popular, well-advertised VoIP service that was founded in Edison, New Jersey during the early 2000's with service extending to Canada and the United Kingdom in successive years. Vonage has had discrepancies in the past regarding user cancellation and advertisements involving "free" services. Since then, however, Vonage has undergone several changes in business and advertising practices. In its 4th quarter financial report that was released in February 2015, Vonage states that it has almost 2.5 million subscribers, maintaining its position as one of the largest VoIP providers in the USA.

The Good

Vonage offers a 30 day Money Back Guarantee that covers monthly charges, taxes and any shipping or activation fees. This guarantee, combined with a low introductory rate creates a welcoming offer for those who want to try the service out before committing long term.

Standard features are included with all plans, such as call transfer, call waiting, 3-way calling, caller ID, caller ID block and Vonage Extensions, which allows plans to be used from mobile phones. Voicemail can also be accessed from any phone or PC. Premium features are also available, such as virtual numbers, fax lines, additional phone lines, toll free lines and softphone. A quick note on Vonage caller ID. By default your outgoing caller ID has a 13 character limit and it tries to use your last name and first initial. If, for some reason, you choose to perform caller ID block (dial *67) it will block your Vonage caller ID and instead use Anonymous. These days, this is frowned upon and many providers use Anonymous call block so your call will not get through to its intended recipient.

The World plan is a very popular option for users that frequently make international calls due to its unlimited international calling to 60 countries feature.

The free Vonage Mobile App offers free video calling and video messaging for iPhone and Android users. The app has received high ratings across both operating systems.

Vonage is more accessible to customers than many other providers. Support is available via phone 24 hours a day, 7 days a week, with live chat support available through their website Monday to Sunday: 9am to 10:30pm.

Call quality is consistent for inbound and outbound domestic calls across all phone types and devices. Calls have generally been reported to be at "landline" or above sound quality.

The Bad

Vonage is a popular service and has accumulated a good number of user reviews. The majority of users on WhichVoIP reviewed Vonage negatively and do not recommend the service to others, with additional monthly fees and difficulties in resolving service issues being the primary complaint.

If a plan under contract is cancelled early, a fee of up to $99.99 may be charged per voice line.

International phone calls have been reported to have lower sound quality than domestic calls. The quality of international calls varies from country to country.

The Bottom Line

  • Vonage offers both nationwide and international residential plans. Each plan includes free activation, free calling to other residential Vonage customers, the option to keep your current phone number or a new one, and free shipping of the Vonage Box adapter with one-year subscriptions. If they prefer, customers can sign up without committing to a one-year contract.
  • U.S. and Canada Unlimited plan: $9.99 a month for the first 12 months, after which the price increases to $25.99 a month. Although this is an unlimited plan, there is a "normal usage" limit of 3000 minutes per month, after which minutes are billed at 3.9c a min.
  • U.S. and Canada 400 plan: A one-year agreement at $12.99 a month with free shipping and activation or a no annual contract option at the same $12.99 a month price without free shipping and activation. This plan includes 400 minutes to landlines and mobiles within the U.S., Canada and Puerto Rico, with additional minutes priced at 5 cents each and low rates within 10 other countries.
  • U.S. and Canada 800 plan: A one-year agreement at $21.99 a month with free shipping and activation or a no annual contract option at the same $21.99 a month price without free shipping and activation. This plan includes 800 minutes to landlines and mobiles within the U.S., Canada and Puerto Rico, with additional minutes priced at 3.9 cents and low international rates.
  • World plans - these include a regular world plan that has unlimited landline calling to 60 countries plus mobile phones in 10 countries. The world plus plan is slightly more expensive but that plan adds 250 monthly minutes for calls to mobiles in 40+ countries. There is also a specific plan for those that are frequent callers to Mexico or the Philippines. The Mexico plan offers unlimited calling to both landlines and mobile phones in Mexico and North America, while the Philippine plan provides 3,000 minutes of monthly calling to Globe numbers in the Philippines. Again, remember that the unlimited calling is only unlimited up to the 3,000 minutes per month that are deemed to be within regular usage limits.

Overall Thoughts

Compared to other VoIP services with similar minute plans and features, Vonage is more expensive (after the 12 month introductory rate expires). While Vonage's business services are well-reviewed only 35% of the over 300 reviews on WhichVoIP recommend its residential service.

Vonage's strengths lie in its size, which provides for a more stable and more accessible service to customers when compared to smaller VoIP providers. If you plan on using a good number of minutes monthly at home or the home office the unlimited plans offer a cost effective solution, while the World plans are a great option frequent international callers.

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Author: Anthony


Vonage Overview

WhichVoIP has amassed over 300 user submitted Vonage reviews since it started covering Vonage in 2005. The extensive list below should be able to give you a full picture of what to expect if you sign up for the service.

WhichVoIP note - Please check Vonage reasonable usage policy for details of its requirements and limits around unlimited calling plans.

decent service and I am fairly happy

customer service can't fix any problems

All User Reviews (Page 1 of 39)

Total Number 382 5 Stars 82
Thumbs Up 140 4 Stars 66
Thumbs Down 242 3 Stars 88
Average Rating 3.1 2 Stars 119
More Providers 1 Star 26

Vonage reviews are listed in chronological order.

Reliable Service

Overall rating (4.7)

#382 : JUN 17th, 2016 :

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I had reliable service for many years and then I had trouble talking to people who called me. I had to call them back in order to continue the conversation. I called Vonage who instructed me to call my Internet provider. I called the Internet provider and they checked my line and said all was well. I called Vonage until I got the right person who instructed me to use the other port on my Vonage modem. The port was covered so I didn't see it until he told me about it. I connected my phone to that port and it fixed my problem. I purchased a new modem and router trying to fix the problem prior to finally fixing the problem. I only wish that I had gotten in touch with the right person the first time I called and maybe I could have saved some money. It is kind of hit or miss getting a knowledgeable person when calling them. Otherwise I love the service.

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Good Service

Overall rating (4.1)

#381 : JUN 17th, 2016 :

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I have been with Vonage for about four years. I like the service. I like the fact that you can get transcribed voicemail in your e-mail. The transcription is not the best, but you do have the option of listening to the message. Vonage has a good customer service, they seem to be very professional and friendly.

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Great Service

Overall rating (5)

#380 : JUN 16th, 2016 :

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I have been very happy with my Vonage account and would highly recommend it to my friends. The representatives are always very pleasant and solve the problem quickly and attentively. I will not change to any other service provider.

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Great phone service

Overall rating (5)

#379 : JUN 16th, 2016 :

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Great quality and the customer service is even better. It works in every country I've been in without any problems.

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As bad as the worst phone service provider.

Overall rating (3.9)

#378 : JUN 16th, 2016 :

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I was told it would cost $9.00 plus change per month. Actual cost: Over $18 per month. I am moving and need to cancel or put on hold. Hold cost $6 per month for 6 months. To cancel they want $80 plus. This company is, in my opinion, real slime. Don't do business with them if you can help it.

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Service Review

Overall rating (4.4)

#377 : JUN 16th, 2016 :

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I have recommended Vonage to many of my friends but I'm not sure if any them ever took advantage of my suggestion. IMO, Vonage needs to accelerate it's advertising program.

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Excellent Service

Overall rating (4.9)

#376 : JUN 15th, 2016 :

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You get what you need presented logically with simple, easy to use format. Nice to be consistently provided excellent service at a great low price. Truly a lot of bang for the money.

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Total Scam

Overall rating (1.4)

#375 : JUN 15th, 2016 :

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I was thrilled to change my phone service to this company for $9.99 a month for a year. However, a few months after I signed on to the company, my bill jumped up to $18.64 per month. Wow, who knew taxes and services fees could double your bill? What a total scam. I also could not enable the features that came with the service. I have worked in video production and am pretty savvy about how to enable these features. However, Vonage features are not user friendly. My advice: Run from this company. They are not as they represent themselves.

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Great Service

Overall rating (5)

#374 : JUN 15th, 2016 :

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We have been with Vonage almost 10 years and have never had any problems the service people did not quickly solve.

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Great Package Of Services

Overall rating (5)

#373 : JUN 15th, 2016 :

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In particular I like your services when we're away for four and one half months. The e-mail notification of a voice mail message makes it easy to retrieve the message without having to check our phone daily. The e- mail notification when we're at home is also a good feature.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 382 5 Stars 82
Thumbs Up 140 4 Stars 66
Thumbs Down 242 3 Stars 88
Average Rating 3.1 2 Stars 119
More Providers 1 Star 26

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