Vonage Reviews and Ratings

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Vonage
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(3.1)
371 Reviews
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Vonage Review by WhichVoIP

If you are considering Vonage for your home phone service, you have reached the right place. Vonage is a popular, well-advertised VoIP service that was founded in Edison, New Jersey during the early 2000's with service extending to Canada and the United Kingdom in successive years. Vonage has had discrepancies in the past regarding user cancellation and advertisements involving "free" services. Since then, however, Vonage has undergone several changes in business and advertising practices. In its 4th quarter financial report that was released in February 2015, Vonage states that it has almost 2.5 million subscribers, maintaining its position as one of the largest VoIP providers in the USA.

The Good

Vonage offers a 30 day Money Back Guarantee that covers monthly charges, taxes and any shipping or activation fees. This guarantee, combined with a low introductory rate creates a welcoming offer for those who want to try the service out before committing long term.

Standard features are included with all plans, such as call transfer, call waiting, 3-way calling, caller ID, caller ID block and Vonage Extensions, which allows plans to be used from mobile phones. Voicemail can also be accessed from any phone or PC. Premium features are also available, such as virtual numbers, fax lines, additional phone lines, toll free lines and softphone. A quick note on Vonage caller ID. By default your outgoing caller ID has a 13 character limit and it tries to use your last name and first initial. If, for some reason, you choose to perform caller ID block (dial *67) it will block your Vonage caller ID and instead use Anonymous. These days, this is frowned upon and many providers use Anonymous call block so your call will not get through to its intended recipient.

The World plan is a very popular option for users that frequently make international calls due to its unlimited international calling to 60 countries feature.

The free Vonage Mobile App offers free video calling and video messaging for iPhone and Android users. The app has received high ratings across both operating systems.

Vonage is more accessible to customers than many other providers. Support is available via phone 24 hours a day, 7 days a week, with live chat support available through their website Monday to Sunday: 9am to 10:30pm.

Call quality is consistent for inbound and outbound domestic calls across all phone types and devices. Calls have generally been reported to be at "landline" or above sound quality.

The Bad

Vonage is a popular service and has accumulated a good number of user reviews. The majority of users on WhichVoIP reviewed Vonage negatively and do not recommend the service to others, with additional monthly fees and difficulties in resolving service issues being the primary complaint.

If a plan under contract is cancelled early, a fee of up to $99.99 may be charged per voice line.

International phone calls have been reported to have lower sound quality than domestic calls. The quality of international calls varies from country to country.

The Bottom Line

  • Vonage offers both nationwide and international residential plans. Each plan includes free activation, free calling to other residential Vonage customers, the option to keep your current phone number or a new one, and free shipping of the Vonage Box adapter with one-year subscriptions. If they prefer, customers can sign up without committing to a one-year contract.
  • U.S. and Canada Unlimited plan: $9.99 a month for the first 12 months, after which the price increases to $25.99 a month. Although this is an unlimited plan, there is a "normal usage" limit of 3000 minutes per month, after which minutes are billed at 3.9c a min.
  • U.S. and Canada 400 plan: A one-year agreement at $12.99 a month with free shipping and activation or a no annual contract option at the same $12.99 a month price without free shipping and activation. This plan includes 400 minutes to landlines and mobiles within the U.S., Canada and Puerto Rico, with additional minutes priced at 5 cents each and low rates within 10 other countries.
  • U.S. and Canada 800 plan: A one-year agreement at $21.99 a month with free shipping and activation or a no annual contract option at the same $21.99 a month price without free shipping and activation. This plan includes 800 minutes to landlines and mobiles within the U.S., Canada and Puerto Rico, with additional minutes priced at 3.9 cents and low international rates.
  • World plans - these include a regular world plan that has unlimited landline calling to 60 countries plus mobile phones in 10 countries. The world plus plan is slightly more expensive but that plan adds 250 monthly minutes for calls to mobiles in 40+ countries. There is also a specific plan for those that are frequent callers to Mexico or the Philippines. The Mexico plan offers unlimited calling to both landlines and mobile phones in Mexico and North America, while the Philippine plan provides 3,000 minutes of monthly calling to Globe numbers in the Philippines. Again, remember that the unlimited calling is only unlimited up to the 3,000 minutes per month that are deemed to be within regular usage limits.

Overall Thoughts

Compared to other VoIP services with similar minute plans and features, Vonage is more expensive (after the 12 month introductory rate expires). While Vonage's business services are well-reviewed only 35% of the over 300 reviews on WhichVoIP recommend its residential service.

Vonage's strengths lie in its size, which provides for a more stable and more accessible service to customers when compared to smaller VoIP providers. If you plan on using a good number of minutes monthly at home or the home office the unlimited plans offer a cost effective solution, while the World plans are a great option frequent international callers.

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Author: Anthony


Vonage Overview

WhichVoIP has amassed over 300 user submitted Vonage reviews since it started covering Vonage in 2005. The extensive list below should be able to give you a full picture of what to expect if you sign up for the service.

WhichVoIP note - Please check Vonage reasonable usage policy for details of its requirements and limits around unlimited calling plans.

decent service and I am fairly happy

customer service can't fix any problems

All User Reviews (Page 1 of 38)

Total Number 371 5 Stars 76
Thumbs Up 132 4 Stars 63
Thumbs Down 239 3 Stars 88
Average Rating 3.1 2 Stars 119
More Providers 1 Star 24

Vonage reviews are listed in chronological order.

Great company

Overall rating (4.9)

#371 : MAY 19th, 2016 :

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I have been with them since 2006 and they were very helpful when setting up. The first time I signed up I had trouble. I called them and this lady came on the phone and I told her what was going on. She helped me do a diagnostic test. We spent two hours working on it and she fixed it.

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Great service

Overall rating (5)

#370 : MAY 18th, 2016 :

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I have been using Vonage ever since it was available. I am very happy with it. Great service at a low cost.

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Great Service

Overall rating (4.3)

#369 : MAY 17th, 2016 :

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I would recommend this service to anyone, you cannot beat it. My wife talks to her sisters every day in Great Britain.

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Love it! No problems at all.

Overall rating (5)

#368 : MAY 16th, 2016 :

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I've had Vonage for at least 10 years and wouldn't have any other phone service. Vonage is reasonable and trouble-free. Any time (which has maybe been once or twice) there's been a problem it gets fixed immediately.

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Great Service

Overall rating (5)

#367 : MAY 16th, 2016 :

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Nothing to add. Phone sound quality is great with features all of the time. No con's.

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Great service, good price

Overall rating (4.7)

#366 : MAY 16th, 2016 :

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I have been a Vonage customer for many years. They have consistently provided good service and value for money. The customer service is great, call quality has improved over the years. It is quite reliable. We like the service a lot.

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Rip off when closing account

Overall rating (2.7)

#365 : MAR 22nd, 2016 :

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I received good service for many years up until I cancelled my phone service. I did not realize the fine print (nor was I informed until I called about cancelling) when I paid for a full year allows for them to keep the full amount - no pro-rated reimbursement for unused months. What a ripoff when I no longer need a landline!

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Lied about costs

Overall rating (2)

#364 : MAR 12th, 2016 :

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The salesman lied about the cost of $9.99 per month. Customer service lied that the extra cost was for paying for the device. After the trial period, customer service said extra cost was taxes. Lies, it does not cost $9.99 per month, but almost twice that amount. After I canceled their service they stopped allowing incoming phone calls to my phone number. Being an Electrician how would they like their power turned off?

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Buyer Beware!

Overall rating (1.6)

#363 : FEB 8th, 2016 :

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I was told all you do is plug it in and make calls. I was on the phone with tech support for over an hour, plugging in my laptop to the device they sent. Went through a ton of steps and still nothing. Of course I was speaking with someone in India and the phone call was so frustrating. Even trying to call and get my money back is a huge hassle with someone who barely speaks English. This has not been a good experience and I still do not have a phone. Please if you are smart you will not chose Vonage. This company is a joke.

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Near doubling of cost over time.

Overall rating (2.6)

#362 : FEB 7th, 2016 :

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Service is generally good, although there are occasional spontaneous disconnects, poor connections (which necessitate calling back), and immediate transfers to message center, either without ring, or with one ring. The worst thing, and the reason we are switching to OOMA, is that Vonage has slowly doubled the cost of its service, now just under $34.00. Like many subscribers, I have the monthly fee deducted from an account, so only view it now and then. That is a mistake, and I will rectify it, as stated above. This has become, as they say, a rip-off.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 371 5 Stars 76
Thumbs Up 132 4 Stars 63
Thumbs Down 239 3 Stars 88
Average Rating 3.1 2 Stars 119
More Providers 1 Star 24

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