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If you are considering Vonage for your home phone service, you have reached the right place. Vonage is a popular, well-advertised VoIP service that was founded in Edison, New Jersey during the early 2000's with service extending to Canada and the United Kingdom in successive years. Vonage has had discrepancies in the past regarding user cancellation and advertisements involving "free" services. Since then, however, Vonage has undergone several changes in business and advertising practices. In its 4th quarter financial report that was released in February 2015, Vonage states that it has almost 2.5 million subscribers, maintaining its position as one of the largest VoIP providers in the USA.
Vonage offers a 30 day Money Back Guarantee that covers monthly charges, taxes and any shipping or activation fees. This guarantee, combined with a low introductory rate creates a welcoming offer for those who want to try the service out before committing long term.
Standard features are included with all plans, such as call transfer, call waiting, 3-way calling, caller ID, caller ID block and Vonage Extensions, which allows plans to be used from mobile phones. Voicemail can also be accessed from any phone or PC. Premium features are also available, such as virtual numbers, fax lines, additional phone lines, toll free lines and softphone. A quick note on Vonage caller ID. By default your outgoing caller ID has a 13 character limit and it tries to use your last name and first initial. If, for some reason, you choose to perform caller ID block (dial *67) it will block your Vonage caller ID and instead use Anonymous. These days, this is frowned upon and many providers use Anonymous call block so your call will not get through to its intended recipient.
The World plan is a very popular option for users that frequently make international calls due to its unlimited international calling to 60 countries feature.
The free Vonage Mobile App offers free video calling and video messaging for iPhone and Android users. The app has received high ratings across both operating systems.
Vonage is more accessible to customers than many other providers. Support is available via phone 24 hours a day, 7 days a week, with live chat support available through their website Monday to Sunday: 9am to 10:30pm.
Call quality is consistent for inbound and outbound domestic calls across all phone types and devices. Calls have generally been reported to be at "landline" or above sound quality.
Vonage is a popular service and has accumulated a good number of user reviews. The majority of users on WhichVoIP reviewed Vonage negatively and do not recommend the service to others, with additional monthly fees and difficulties in resolving service issues being the primary complaint.
If a plan under contract is cancelled early, a fee of up to $99.99 may be charged per voice line.
International phone calls have been reported to have lower sound quality than domestic calls. The quality of international calls varies from country to country.
Compared to other VoIP services with similar minute plans and features, Vonage is more expensive (after the 12 month introductory rate expires). While Vonage's business services are well-reviewed only 35% of the over 300 reviews on WhichVoIP recommend its residential service.
Vonage's strengths lie in its size, which provides for a more stable and more accessible service to customers when compared to smaller VoIP providers. If you plan on using a good number of minutes monthly at home or the home office the unlimited plans offer a cost effective solution, while the World plans are a great option frequent international callers.
WhichVoIP has amassed over 300 user submitted Vonage reviews since it started covering Vonage in 2005. The extensive list below should be able to give you a full picture of what to expect if you sign up for the service.
WhichVoIP note - Please check Vonage reasonable usage policy for details of its requirements and limits around unlimited calling plans.
decent service and I am fairly happy
customer service can't fix any problems
Vonage reviews are listed in chronological order.
#405 : SEP 26th, 2016 : Joe
Watch out for Vonage. I tried it out but the quality was terrible and could hardly hear the caller. When I cancelled they charged me an early termination fee. Never again will I use them.
#404 : SEP 19th, 2016 : Karen
Easy to set up but hidden charges when I cancelled. I would never recommend to anyone. I was told not to go with Vonage to begin with but I did not listen.
#403 : SEP 15th, 2016 : Jim
Easy to set up, easy to use features, great sound quality. Great teaser rate for first year and reasonable rate after that. Only complaint is all the taxes and fees, but that's the same everywhere.
#402 : SEP 10th, 2016 : Lynne
Recent experience with customer service was handled in a fast and friendly manner! The young man that processed my inquiry was very knowledgeable and able to handle my concerns without a problem.
#401 : SEP 2nd, 2016 : Kollanparampil
We obtained excellent service and customer care all through the years. The sound quality is great too. We wish Vonage all success.
#400 : SEP 1st, 2016 : Jane
The charge has increased even without my knowledge from $20's to $38.56. It will be nice if they could reduce the price.
#399 : AUG 31st, 2016 : Doc
Your customer service is superior to AT&T and I thank you for that.
#398 : AUG 30th, 2016 : Linda
I have had no problems with the service. If I have had a problem I call Vonage and they tell me what to do in a way I can understand them.
#397 : AUG 30th, 2016 : Joan
Good service, good quality, and excellent customer service. Thank you!
#396 : AUG 29th, 2016 : Maria
Wonderful, I have used this service for eight years and never have problems with it. I love it. It's portability and reliability are the best.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
Vonage makes it relatively straightforward for customers to get support and offers a number of different options to choose from. The following table lists the currently available methods for Vonage Customer Service. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|Live Chat||24x7 via Vonage site|
|24x7 Phone Support||1-866-243-4357|
|Talk to a real person||Press 0 at each prompt|
|USA based phone support||No details available|
|Online form / Email Support||Question Submit Form|
|Self Help Articles / Tutorials||Vonage Articles|
|Self Help Videos||Vonage Videos|
|Support Forums||Vonage Forum|
|Twitter Support||Twitter Support Feed|
|Contact number for Cancelation||1-866-243-4357
Mon-Fri 9-4 EST
|Request a call back||Not Available|
|Money back guarantee||Not Available|
#1 : Posted by Linda Morey on July 11th, 2015:
Does Vonage offer a phone service that can be used with home security systems?
-> Response: Security systems can be troublesome for VoIP service in general, regardless of the provider. This VoIP and home security article may help explain the issues and potential ways around them.
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