The below provides a quick overview of the user submitted reviews for VoIPo.
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The company VoIPo is one of the most recognized names in the hosted VoIP industry and for good reasons. Coming from the people who created the popular web hosting platform Host Gator, their services are based on a powerful internet platform designed to support everyone from home users to big business, and further caters to those constantly on the go. The company was started in 2006 and offers both residential and business VoIP services in the United States. The service is currently not available to Canadian residents. Each of the service plans include unlimited calling to US / Canada numbers and there are also 60 minutes of international calling included each month to select destinations.
One of the best parts about VOIPo as a company is the fact that they have very few plans which simplifies the selection process. For starters, both the residential and small business plans are compiled into a single category for an introductory upfront fee of $149, which equates to $6.21 a month over two years. For this price, you receive two years of service and an ATA (analog telephone adapter) which is used to directly connect your regular phone to the internet.
Even with the basic residential or small business service, VOIPo comes with several additional features. The ATA the company provides for connecting your telephone is leased to you for free, which is not the case for many companies that provide similar services. Other features such as 3 way calling, call blocking, SIP-based softphone capabilities for computer platforms and mobile devices, 60 minutes of included international calling to select countries per month, as well as several other features.
You have the ability to transfer your number to their service for free in most instances. This can be used in conjunction with the Cloud VoIP service that starts at $3 a month. This is very useful in instances where you would like to keep an established phone number but do not require a full-fledged phone service for the number. VOIPo also offers a 30 day unconditional guarantee so if you are not pleased, you can send back their ATA device within this time frame for a full refund.
Additional business services are available such as a hosted business PBX solution. For a flat $20 monthly fee, VOIPo will host an online PBX with SIP capabilities. This service has much broader feature capabilities than the standard residential or small business solution such as an IVR (interactive voice response) system and correlating auto attendant features. Other common business features are packaged with the service such as call conferencing, modifiable call queues and many others that can be controlled via a web based administration portal.
Though VOIPo is very pro-consumer, there are additional expenses that may come along with the service. Because the company is a qualified telecommunications company, you will be required to pay taxes based on your location. Though these fees are relatively small, two years worth of taxes can add up.
Some of the features and pricing require more details and explanation. For example, the number porting feature is not always free - a form must be submitted (it can anywhere from a week to 45 days to process) and, though not a common occurrence, a fee could be assessed in certain situations, or the transfer could be denied.
The ATA is provided on a free lease basis and as such remains the property of VoIPo. While there is a $49.95 fee if you damage it in any way, this type of replacement charge is common. If you are not comfortable with using a leased device you can always buy your own device and use it with the service. Check first with VoIPo so ensure the device you are planning to purchase can be supported.
With VOIPo, you can integrate its service into a mobile or computer based softphone however, the company does not have its own application. This means that a user will need to use a third party application for either a computer or smart phone which will require additional configuration. The company recommends X-Lite but other applications such as ZoiPer can be utilized.
The Bottom Line
VoIPo offers low priced services that include many additional features that are backed by U.S. based customer service and support. This results in exceptional value for both consumers and businesses seeking a VoIP based phone service.
For business users, a hosted IP PBX starting at only $20 a month is a steal. Smaller businesses can enjoy a virtually worry free system by using the home service. Though using their service via a softphone will require additional configuration, this can greatly reduce expenditures on mobile expenses.
The lack of a mobile app for either Android or iOS (iPhone, iPad) based devices could be an issue for some though, as more and more people want to have easy access to their phone service at all times via their personal smart phone device.
In summary, VoIPo is an excellent choice for either home of business phone service.
Author: Tony Campbell
The reviews of VoIPo phone service listed here have been submitted by actual users of the service. If you are an existing user of the service we would like to hear from you. Your opinions are welcome and will help others decide if a VoIPo service plan is good choice as their home phone solution. You can add your own review of VoIPo by selecting the green button to the right.
VoIPo reviews are listed in chronological order.
#79 : SEP 4th, 2014 : David
I have had this service for about 6 weeks. This is the 5th VOIP service that I have used and of the list this one ranks at the bottom. Every aspect of getting it going has been a battle. Problems porting and it is my fault. The second attempt worked, ha, my fault. Two days after the port goes through I have to open a ticket to remind them to complete the port on their side as now the number is dead and goes to never never land. Then I realize that after my virtual number was ported it is like, oh, you want that to also go to your number, let me fix it. Problems with calls going dead while using their adapter, my fault. If I use my own PAP2T that has been in service for years it works great. They blame the issues on my routers DMZ. Then international calls are not completing as expected and I get to wait through a 3 day weekend for support to come in to check it. Problem found, their end. Then I get a bill for the failed international calls and they hold firm to the billing saying they show the call connected. Wait, you just changed the routing for my account so these calls will now work but then insist I have to pay for the failed calls because their broken system claims the calls connected. These folks are a joke. My friends are calling them VOIPoo because it better describes their service.
David (Oct 1st, 2014) : Well, I have completed my promise. I have cancelled my service and moved on. And with each passing day I know I made the right decision. Any complaint to this company falls on deaf ears. Complain about the service and they stop communicating with you. They have NO interest in customer service despite what they tell you. I have yet to get my refund and wonder if I ever will. Oh well, lesson learned and buyer beware.
#78 : AUG 14th, 2014 : Niao
Everytime I call customer service, I have to call several times to get the problem resolved. Some of the people hang up the phone claiming that it was a bad connection. Huh, bad connection? They promise to call back but never do. They also cannot seem to receive fax. They will claim that they never received faxes over and over again, because I think they do not want to deal with it.
#77 : JUL 19th, 2014 : MJ
I have used VOIPO for a year and half. Intermittent problems through out that time. The caller ID feature never did work. Now I can not call out or receive incoming calls. I have spoken to several customer service people who have done a remote computer session and messed around with my computer. Seemed fixed for a couple of days. Now will not work again. I have given them an ultimatum to fix this in 3 days or I am issuing a complaint to the FCC. The savings are good, but as I do not have mobile service I do not have a phone system. I will not renew my contract with VOIPO and may just cancel for the rest of my 2 year contract. My suggestion is to try another service that has good ratings.
#76 : JUL 3rd, 2014 : Jim
I have used VOIPO for just about 3 years. The first two years I had very few problems so I signed up again for two more years. That was a mistake. I have called customer service many times in the past months because the phone adapter continually disconnects multiple times a day. Luckily I have set up my VOIPO service to forward calls to my mobile phone if the service breaks down. Customer service has downloaded new software to the adapter and had me rewire the adapter over and over again but I still have the same disconnect problem daily. The adapter gets very hot and I believe the heat build up automatically shuts down the adapter. No one in customer service acknowledges the over heating problem. Even though I had two good years of phone service I can't recommend VOIPO. I will never trust another voip provider after this experience with VOIPO. Thank you VOIPO for ruining the voip experience forever. I will never again use voip no matter who the provider is. It will be mobile/smart phones from now on.
#75 : MAR 20th, 2014 : Everett
After trying unsuccessfully for several months to resolve dropping and distortion issues I cancelled my service. Since I had nearly six months left on the service I expected to received some refund, not so. Refund is prorated at a much higher rate, therefore no refund. I made the mistake of sending the unit back, paying shipping and they were not even kind enough to reimburse me for shipping cost. I should have thrown the thing in the trash.
#74 : MAR 4th, 2014 : Jerry
I thought that I read all of the fine print but didn't pay close enough to the analog disclaimer. Unfortunately, I'm not technical enough to understand that means a fax machine will not work with this service and is not supported by VOIPO. So, now I must buy another service and VOIPO doesn't care! BEWARE!
#73 : DEC 10th, 2013 : Kelly
Just want to say how much I really appreciate the service team. Every one in customer support Rocks!!..and I mean everyone! I can call with a question or a slight technical issue and, they stay on that phone with you until all is well. They listen; they are pro's! Very knowledeable and, most of all patient and friendly. I am so glad I found Voipo, and was finally able to cancel that evil team at Comcast! They were ripping me off every month...I was paying over $40.00 for the same quality of phone service as I now have with Voipo. Plus, voipo does not charge for all of the features like 3-way calling, caller ID..etc...Awesome!! I plan on sharing my find of Voipo with aquanitences and freinds so, they too can start saving and cancel their present providers! Great job Voipo..
#72 : DEC 9th, 2013 : Howard
Voipo is really a good value during the first 2 year period when it is on sale for $185 for the 2 year special. Not so good when it goes to $185 for just one year. There are lots of good features to block sales calls, and the fax feature works well, but it is a problem to assemble a fax from separate files. They respond within an hour to my email support queries.
Jay (Dec 14th, 2013) : I am not at all happy with their service. First of all their VOIP box does not work consistently. You have to reboot it all the time or you have to call customer support so that they can reset it from their end. The customer support is only open when I am in the office - Monday to Friday, 8am to 5pm. I will never go with any service where I have to pay 2 years at the beginning.
CB (Feb 20th, 2014) : (Not a user of anything yet) @Jay -- but they HAVE a monthly option; I'm looking at the site right now (OK, 3 months later). Now it's $180/yr and add on $40 more for E911 -- it's NOT their good half off deal, but it *IS* there. You might add a cheap power filter or UPS to your routers? Yeah, you're right: voice/chat support is normal M-F 8-4 Pacific business hours. If you're having "remote reset me" problems, that would be a real pain. Why didn't you create a new entry to count against them -- your reply is interesting but doesn't actually "ding" them the way you did it.
#71 : NOV 25th, 2013 : Dale
Nothing but clicking and they said it was my ISP. Changed my ISP but no change in quality of service. They tell me to reset my connection but won't send me another unit (adaptor). I have decided to put up with it for the 2 years and then will go cell only.
#70 : NOV 12th, 2013 : Jim
Pros: Easy to order, very easy to set up at home, transfer of number occurred very fast and effortlessly. Cons: Horrible problem with periods of about 10 seconds of silence every 1-2 minutes on a call. Essentially, the phone line goes silent for 10 seconds, usually while I'm listening. This occurs on about 75-80% of calls. Not as noticeable on 1-2 minute calls, but anything more than 3 minutes or so and you'll get silence for 10 seconds every minute or two. We've contacted customer service, they re-set our device, it got better for a week or so, but has reverted back to the same problem. At this point, I cannot recommend this service. I was hopeful to eliminate the AT&T bill every month, and have given the company 1 more chance to fit this. If that doesn't happen, I'll cancel and skip the home phone and just live off of cell phones going forward.
Rich (Feb 3rd, 2014) : Get rid of that nasty AT&T - phone line/DSL/Uverse! Go with a high speed cable, and most of your problems will melt away! Having a really good quality modem/router makes a big difference too.
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#3 : Posted by Great Service Since 2007. on March 29th, 2014:
I have been with this company since 2007. The calls are crystal clear. Voipo has very good features that other companies charge a hefty premium for their use. I have a fax machine, and the way to fax is not complicated. For a minimal yearly fee you can send and receive faxes. One is given a separate fax number. You scan your fax and then using their site's program you send the fax. Your fax are received via Email and if you need to print it you can print the complete fax or just the main information of the fax. This saves paper, and ink. I encountered one problem after all these years with them this week and it was solved very quickly. They needed to upgrade the firmware of the Voipo box. This took ten minutes, they stayed on the phone with me all that time. They did not rush me at all. All in all once the firmware was upgraded my problem was that I needed a new phone cord and the problem was solved.
#2 : Posted by Houstin Hutton on September 26th, 2013:
My VOIP line has been down for 4 days. The VoIPo support will send an e-mail question to me. I will answer that and it takes about 12 hours for someone else in their tech support to e-mail me back with another question. This has been going on for 4 days with another question after another and I still have a dead line. I prepaid them with 2 years to get the cost down. I think it is about time to switch since VOIPo does not care obviously.
-> Response: It may be worth trying their live chat as at least you will get real-time feedback, rather than email (which can be frustrating). Have you tried using a push button phone (DTMF touch tone)? Sometimes the old rotary dial phones can be problematic with certain VoIP ATA boxes especially if it coincided with a firmware update recently. Also it may be worth running our speed test and looking at our troubleshooting section. Feel free to pass on the results of your testing and we will try to help.
#1 : Posted by Jack L on May 3rd, 2013:
Awesome value, needed to use their support just once and they seems to be on the ball.
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