The below provides a quick overview of the user submitted reviews for VoIPo.
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The reviews of VoIPo phone service listed here have been submitted by actual users of the service. If you are an existing user of the service we would like to hear from you. Your opinions are welcome and will help others decide if a VoIPo service plan is good choice as their home phone solution. You can add your own review of VoIPo by selecting the green button to the right.
VoIPo was started in 2006 and offers both residential and business VoIP services in the United States. The service is currently not available to Canadian residents. Each of the service plans include unlimited calling to US / Canada numbers and there are also 60 minutes of international calling included each month to select destinations.
A free VoIP adapter lease is included with the service and there are no shipping and handling fees associated with getting the device to your home. There are also no activation costs.
VoIPo reviews are listed in chronological order.
#74 : MAR 4th, 2014 : Jerry
I thought that I read all of the fine print but didn't pay close enough to the analog disclaimer. Unfortunately, I'm not technical enough to understand that means a fax machine will not work with this service and is not supported by VOIPO. So, now I must buy another service and VOIPO doesn't care! BEWARE!
#73 : DEC 10th, 2013 : Kelly
Just want to say how much I really appreciate the service team. Every one in customer support Rocks!!..and I mean everyone! I can call with a question or a slight technical issue and, they stay on that phone with you until all is well. They listen; they are pro's! Very knowledeable and, most of all patient and friendly. I am so glad I found Voipo, and was finally able to cancel that evil team at Comcast! They were ripping me off every month...I was paying over $40.00 for the same quality of phone service as I now have with Voipo. Plus, voipo does not charge for all of the features like 3-way calling, caller ID..etc...Awesome!! I plan on sharing my find of Voipo with aquanitences and freinds so, they too can start saving and cancel their present providers! Great job Voipo..
#72 : DEC 9th, 2013 : Howard
Voipo is really a good value during the first 2 year period when it is on sale for $185 for the 2 year special. Not so good when it goes to $185 for just one year. There are lots of good features to block sales calls, and the fax feature works well, but it is a problem to assemble a fax from separate files. They respond within an hour to my email support queries.
Jay (Dec 14th, 2013) : I am not at all happy with their service. First of all their VOIP box does not work consistently. You have to reboot it all the time or you have to call customer support so that they can reset it from their end. The customer support is only open when I am in the office - Monday to Friday, 8am to 5pm. I will never go with any service where I have to pay 2 years at the beginning.
CB (Feb 20th, 2014) : (Not a user of anything yet) @Jay -- but they HAVE a monthly option; I'm looking at the site right now (OK, 3 months later). Now it's $180/yr and add on $40 more for E911 -- it's NOT their good half off deal, but it *IS* there. You might add a cheap power filter or UPS to your routers? Yeah, you're right: voice/chat support is normal M-F 8-4 Pacific business hours. If you're having "remote reset me" problems, that would be a real pain. Why didn't you create a new entry to count against them -- your reply is interesting but doesn't actually "ding" them the way you did it.
#71 : NOV 25th, 2013 : Dale
Nothing but clicking and they said it was my ISP. Changed my ISP but no change in quality of service. They tell me to reset my connection but won't send me another unit (adaptor). I have decided to put up with it for the 2 years and then will go cell only.
#70 : NOV 12th, 2013 : Jim
Pros: Easy to order, very easy to set up at home, transfer of number occurred very fast and effortlessly. Cons: Horrible problem with periods of about 10 seconds of silence every 1-2 minutes on a call. Essentially, the phone line goes silent for 10 seconds, usually while I'm listening. This occurs on about 75-80% of calls. Not as noticeable on 1-2 minute calls, but anything more than 3 minutes or so and you'll get silence for 10 seconds every minute or two. We've contacted customer service, they re-set our device, it got better for a week or so, but has reverted back to the same problem. At this point, I cannot recommend this service. I was hopeful to eliminate the AT&T bill every month, and have given the company 1 more chance to fit this. If that doesn't happen, I'll cancel and skip the home phone and just live off of cell phones going forward.
Rich (Feb 3rd, 2014) : Get rid of that nasty AT&T - phone line/DSL/Uverse! Go with a high speed cable, and most of your problems will melt away! Having a really good quality modem/router makes a big difference too.
#69 : NOV 9th, 2013 : Kelly
After years of being over charged by Comcast and having to call them continously, regarding billing and tech. issues... I found Voipo..It was easy to set up. No more than 5 days tops and that was only due to Comcast end of not closing the job out and delaying the process. Customer service by phone is very helpful and curteoius. I am so pleased with my service, I intend on refering not only all of my aquaintances, but may also be interested in their affiliate progrsm. With the two year plan, I am only paying $6.00 a month for phone service! Good Job Voipo! More people need to know about this service and they will definitly leave their current providers. That's a fact! Phone quality is no different than when using Comcast. I purshased my own modem a Motorola Gateway, which is compatable to Comcasts modem but better..so I now even save on the $7.00 charge to use Comcasts modem.. I'm really saving now..
#68 : OCT 4th, 2013 : Voipo
I would recommend this service however I discovered that the company is no longer interested in providing "deep discount" service so I received 2 years of service with great features for about $170. At the moment I even get voice messages delivered to my Iphone email and when someone calls I know within a few minutes and this is very useful. I'm not so sure where this company intends on going in the future so.......
CB (Feb 20th, 2014) : (Haven't bought anything yet.) Deep discount: Read the contract. The intro $150/2yr is basically a loss-leader, normal price is $150/yr. That's where they get their 75% off landline number -- I pay $50/mo or $150/3mo so they're right on for me. Glad you still like them after 2 years. If you want cheap (free), then consider Obi100 + GV, $35 (+$30 w/number porting) and you're done -- but no E911, and no customer support! Maybe Ooma, but if you price equivalent services they're about equal to VoIPo.
#67 : AUG 13th, 2013 : Rick
couldnt be happier with end result,although not recomended i along with others with some knowledge of phone wiring was able to use an extra pair of wires[in cat 5] as a dedicated viop line so now all phones in house along with security system are now on voip,,,, thanks voipo
#66 : AUG 8th, 2013 : Gary
I started using VOIPO in 2009 (now 2013) and my adapter finally died after they did an update to my adapter so that it would ring the correct number on the correct line. Now they are telling me that I have to buy a new one from them at their cost (almost twice what Amazon sells them for) and they will not warranty the new device beyond no DOA. They said that the device was a lease and since it died, I have to replace it. ??!! What?!! You want me to buy the adapter from you at almost twice the price and you will not warranty it. Which means that if I bought their adapter and it worked for one day and then died, I would have to replace that one as well. Ridiculous and no thank you. Of course, they didn't tell me I would have to replace "their" equipment until after I had already received the new adapter. I even told them two days before that I was going to buy the adapter from elsewhere. Customer service started going down hill about a year ago but I didn't really let it bother me since I don't really have time to deal with it and the system worked good enough to take care of business. They have decent discounts once or twice a year and their service is OK. They have had certain features in Beta mode since I started with them, 4 years now, that I feel should be focused on and brought out of Beta. They have been working on their new Beta vPanel (what you use to interface with their service) for more than a year now and it doesn't seem to have changed at all. So, basically - their customer service is horrible and they are way behind on taking care of their software and site updates. I think they are more focused on acquiring new customers than they are with actually taking care of their system or their current customers. They were pretty good when I first started with them in 2009 but I am definitely looking for someone to replace them now. I just wonder if I will get any of the 200+ I have already paid for the next year. Bottom line, look elsewhere for your VOIP, in my opinion.
Lilly (Sept 23rd 2013) : I agree, service is bad....I got VoIP service from them 2 years ago.
They sent me the invoice recently for $185 (149 plus 36 in taxes - 25% taxes!) for next year service (one year service).
I wrote them an email: I am so unhappy...I told them Marketing 101 is keep your old customers...but they don't care. You can buy Ooma from Walmart for 135 and you own it!
They are not checking the market and it makes me mad that they think no one else is too! Looking to switch!
CB (Feb 20th, 2014) : (Not a user of anything yet) @Lilly: So what's your beef -- price? VoIPo has always run their intro offer at 1/2 off, so $150/1y has been normal for over a decade, no surprise there. $36 in taxes, that goes only for E911 support. I think it's optional elsewhere, but then you can't call 911 (CALL 933 INSTEAD OF 911 TO CHECK ACCESS.) You can buy the Ooma device, similar service there costs $120/1y with free number porting, so $360/3years Ooma versus $300/3yr VoIPo (raw price, both have additional $30-ish/yr taxes??) If you want cheap (free) then do Obi100 + GoogleVoice, $35 (+$30 w/number porting) and you're done -- but no E911, and call Google for support! (Yeah, good luck with that.)
@Gary: Device lease failure? Yeah, that's NOT right, sounds like either it just broke or firmware failure. Their contract replacement cost is $50 but you shouldn't even have to pay that if you return the device. (If they're NICE they'll just take you at your word without a return. Hell, it's 4 years old, they should just eat it.) What do you mean you are buying THEIR leased device replacement? Thanks a lot for your existing-old- customer review, even if you've made me unhappy.
#65 : JUL 21st, 2013 : Wayne
We have had a recurring problem with incoming calls. Repeated calls to customer service, which incidentally has been very responsive, have not resulted in a permanent fix for our problem. The problem goes away, then comes back. We can hear the incoming caller. They hear constant "stuttering."
Robert (Aug 2nd 2013) : I have the same
Voipo. But still have
Greg (Dec 21st 2013) : Agreed. After almost two years of service we still have issues that crop up. Some callers get stuttering calls. Like clockwork many calls simply drop at the 11, 30, or 60 minute mark.
Jerry (Mar 4th, 2014) : Wish I had seen your feedback before I bought into Voipo! I have the same problem with dropped calls and the stupid thing won't work with a fax machine which is NOT supported.
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