The below provides a quick overview of the user submitted reviews for VoIPo.
|Service Provider||Average User Rating||Total Reviews||Users Who Recommend|
Use the tabs below to navigate to user reviews and user questions and answers sections.
The company VoIPo is one of the most recognized names in the hosted VoIP industry and for good reasons. Coming from the people who created the popular web hosting platform Host Gator, their services are based on a powerful internet platform designed to support everyone from home users to big business, and further caters to those constantly on the go. The company was started in 2006 and offers both residential and business VoIP services in the United States. The service is currently not available to Canadian residents. Each of the service plans include unlimited calling to US / Canada numbers and there are also 60 minutes of international calling included each month to select destinations.
One of the best parts about VOIPo as a company is the fact that they have very few plans which simplifies the selection process. For starters, both the residential and small business plans are compiled into a single category for an introductory upfront fee of $149, which equates to $6.21 a month over two years. For this price, you receive two years of service and an ATA (analog telephone adapter) which is used to directly connect your regular phone to the internet.
Even with the basic residential or small business service, VOIPo comes with several additional features. The ATA the company provides for connecting your telephone is leased to you for free, which is not the case for many companies that provide similar services. Other features such as 3 way calling, call blocking, SIP-based softphone capabilities for computer platforms and mobile devices, 60 minutes of included international calling to select countries per month, as well as several other features.
You have the ability to transfer your number to their service for free in most instances. This can be used in conjunction with the Cloud VoIP service that starts at $3 a month. This is very useful in instances where you would like to keep an established phone number but do not require a full-fledged phone service for the number. VOIPo also offers a 30 day unconditional guarantee so if you are not pleased, you can send back their ATA device within this time frame for a full refund.
Additional business services are available such as a hosted business PBX solution. For a flat $20 monthly fee, VOIPo will host an online PBX with SIP capabilities. This service has much broader feature capabilities than the standard residential or small business solution such as an IVR (interactive voice response) system and correlating auto attendant features. Other common business features are packaged with the service such as call conferencing, modifiable call queues and many others that can be controlled via a web based administration portal.
Though VOIPo is very pro-consumer, there are additional expenses that may come along with the service. Because the company is a qualified telecommunications company, you will be required to pay taxes based on your location. Though these fees are relatively small, two years worth of taxes can add up.
Some of the features and pricing require more details and explanation. For example, the number porting feature is not always free - a form must be submitted (it can anywhere from a week to 45 days to process) and, though not a common occurrence, a fee could be assessed in certain situations, or the transfer could be denied.
The ATA is provided on a free lease basis and as such remains the property of VoIPo. While there is a $49.95 fee if you damage it in any way, this type of replacement charge is common. If you are not comfortable with using a leased device you can always buy your own device and use it with the service. Check first with VoIPo so ensure the device you are planning to purchase can be supported.
With VOIPo, you can integrate its service into a mobile or computer based softphone however, the company does not have its own application. This means that a user will need to use a third party application for either a computer or smart phone which will require additional configuration. The company recommends X-Lite but other applications such as ZoiPer can be utilized.
The Bottom Line
VoIPo offers low priced services that include many additional features that are backed by U.S. based customer service and support. This results in exceptional value for both consumers and businesses seeking a VoIP based phone service.
For business users, a hosted IP PBX starting at only $20 a month is a steal. Smaller businesses can enjoy a virtually worry free system by using the home service. Though using their service via a softphone will require additional configuration, this can greatly reduce expenditures on mobile expenses.
The lack of a mobile app for either Android or iOS (iPhone, iPad) based devices could be an issue for some though, as more and more people want to have easy access to their phone service at all times via their personal smart phone device.
In summary, VoIPo is an excellent choice for either home of business phone service.
Author: Tony Campbell
VoIPo reviews are listed in chronological order.
#75 : MAR 20th, 2014 : Everett
After trying unsuccessfully for several months to resolve dropping and distortion issues I cancelled my service. Since I had nearly six months left on the service I expected to received some refund, not so. Refund is prorated at a much higher rate, therefore no refund. I made the mistake of sending the unit back, paying shipping and they were not even kind enough to reimburse me for shipping cost. I should have thrown the thing in the trash.
#74 : MAR 4th, 2014 : Jerry
I thought that I read all of the fine print but didn't pay close enough to the analog disclaimer. Unfortunately, I'm not technical enough to understand that means a fax machine will not work with this service and is not supported by VOIPO. So, now I must buy another service and VOIPO doesn't care! BEWARE!
#73 : DEC 10th, 2013 : Kelly
Just want to say how much I really appreciate the service team. Every one in customer support Rocks!!..and I mean everyone! I can call with a question or a slight technical issue and, they stay on that phone with you until all is well. They listen; they are pro's! Very knowledeable and, most of all patient and friendly. I am so glad I found Voipo, and was finally able to cancel that evil team at Comcast! They were ripping me off every month...I was paying over $40.00 for the same quality of phone service as I now have with Voipo. Plus, voipo does not charge for all of the features like 3-way calling, caller ID..etc...Awesome!! I plan on sharing my find of Voipo with aquanitences and freinds so, they too can start saving and cancel their present providers! Great job Voipo..
#72 : DEC 9th, 2013 : Howard
Voipo is really a good value during the first 2 year period when it is on sale for $185 for the 2 year special. Not so good when it goes to $185 for just one year. There are lots of good features to block sales calls, and the fax feature works well, but it is a problem to assemble a fax from separate files. They respond within an hour to my email support queries.
Jay (Dec 14th, 2013) : I am not at all happy with their service. First of all their VOIP box does not work consistently. You have to reboot it all the time or you have to call customer support so that they can reset it from their end. The customer support is only open when I am in the office - Monday to Friday, 8am to 5pm. I will never go with any service where I have to pay 2 years at the beginning.
CB (Feb 20th, 2014) : (Not a user of anything yet) @Jay -- but they HAVE a monthly option; I'm looking at the site right now (OK, 3 months later). Now it's $180/yr and add on $40 more for E911 -- it's NOT their good half off deal, but it *IS* there. You might add a cheap power filter or UPS to your routers? Yeah, you're right: voice/chat support is normal M-F 8-4 Pacific business hours. If you're having "remote reset me" problems, that would be a real pain. Why didn't you create a new entry to count against them -- your reply is interesting but doesn't actually "ding" them the way you did it.
#71 : NOV 25th, 2013 : Dale
Nothing but clicking and they said it was my ISP. Changed my ISP but no change in quality of service. They tell me to reset my connection but won't send me another unit (adaptor). I have decided to put up with it for the 2 years and then will go cell only.
#70 : NOV 12th, 2013 : Jim
Pros: Easy to order, very easy to set up at home, transfer of number occurred very fast and effortlessly. Cons: Horrible problem with periods of about 10 seconds of silence every 1-2 minutes on a call. Essentially, the phone line goes silent for 10 seconds, usually while I'm listening. This occurs on about 75-80% of calls. Not as noticeable on 1-2 minute calls, but anything more than 3 minutes or so and you'll get silence for 10 seconds every minute or two. We've contacted customer service, they re-set our device, it got better for a week or so, but has reverted back to the same problem. At this point, I cannot recommend this service. I was hopeful to eliminate the AT&T bill every month, and have given the company 1 more chance to fit this. If that doesn't happen, I'll cancel and skip the home phone and just live off of cell phones going forward.
Rich (Feb 3rd, 2014) : Get rid of that nasty AT&T - phone line/DSL/Uverse! Go with a high speed cable, and most of your problems will melt away! Having a really good quality modem/router makes a big difference too.
#69 : NOV 9th, 2013 : Kelly
After years of being over charged by Comcast and having to call them continously, regarding billing and tech. issues... I found Voipo..It was easy to set up. No more than 5 days tops and that was only due to Comcast end of not closing the job out and delaying the process. Customer service by phone is very helpful and curteoius. I am so pleased with my service, I intend on refering not only all of my aquaintances, but may also be interested in their affiliate progrsm. With the two year plan, I am only paying $6.00 a month for phone service! Good Job Voipo! More people need to know about this service and they will definitly leave their current providers. That's a fact! Phone quality is no different than when using Comcast. I purshased my own modem a Motorola Gateway, which is compatable to Comcasts modem but better..so I now even save on the $7.00 charge to use Comcasts modem.. I'm really saving now..
#68 : OCT 4th, 2013 : Voipo
I would recommend this service however I discovered that the company is no longer interested in providing "deep discount" service so I received 2 years of service with great features for about $170. At the moment I even get voice messages delivered to my Iphone email and when someone calls I know within a few minutes and this is very useful. I'm not so sure where this company intends on going in the future so.......
CB (Feb 20th, 2014) : (Haven't bought anything yet.) Deep discount: Read the contract. The intro $150/2yr is basically a loss-leader, normal price is $150/yr. That's where they get their 75% off landline number -- I pay $50/mo or $150/3mo so they're right on for me. Glad you still like them after 2 years. If you want cheap (free), then consider Obi100 + GV, $35 (+$30 w/number porting) and you're done -- but no E911, and no customer support! Maybe Ooma, but if you price equivalent services they're about equal to VoIPo.
#67 : AUG 13th, 2013 : Rick
couldnt be happier with end result,although not recomended i along with others with some knowledge of phone wiring was able to use an extra pair of wires[in cat 5] as a dedicated viop line so now all phones in house along with security system are now on voip,,,, thanks voipo
#66 : AUG 8th, 2013 : Gary
I started using VOIPO in 2009 (now 2013) and my adapter finally died after they did an update to my adapter so that it would ring the correct number on the correct line. Now they are telling me that I have to buy a new one from them at their cost (almost twice what Amazon sells them for) and they will not warranty the new device beyond no DOA. They said that the device was a lease and since it died, I have to replace it. ??!! What?!! You want me to buy the adapter from you at almost twice the price and you will not warranty it. Which means that if I bought their adapter and it worked for one day and then died, I would have to replace that one as well. Ridiculous and no thank you. Of course, they didn't tell me I would have to replace "their" equipment until after I had already received the new adapter. I even told them two days before that I was going to buy the adapter from elsewhere. Customer service started going down hill about a year ago but I didn't really let it bother me since I don't really have time to deal with it and the system worked good enough to take care of business. They have decent discounts once or twice a year and their service is OK. They have had certain features in Beta mode since I started with them, 4 years now, that I feel should be focused on and brought out of Beta. They have been working on their new Beta vPanel (what you use to interface with their service) for more than a year now and it doesn't seem to have changed at all. So, basically - their customer service is horrible and they are way behind on taking care of their software and site updates. I think they are more focused on acquiring new customers than they are with actually taking care of their system or their current customers. They were pretty good when I first started with them in 2009 but I am definitely looking for someone to replace them now. I just wonder if I will get any of the 200+ I have already paid for the next year. Bottom line, look elsewhere for your VOIP, in my opinion.
Lilly (Sept 23rd 2013) : I agree, service is bad....I got VoIP service from them 2 years ago.
They sent me the invoice recently for $185 (149 plus 36 in taxes - 25% taxes!) for next year service (one year service).
I wrote them an email: I am so unhappy...I told them Marketing 101 is keep your old customers...but they don't care. You can buy Ooma from Walmart for 135 and you own it!
They are not checking the market and it makes me mad that they think no one else is too! Looking to switch!
CB (Feb 20th, 2014) : (Not a user of anything yet) @Lilly: So what's your beef -- price? VoIPo has always run their intro offer at 1/2 off, so $150/1y has been normal for over a decade, no surprise there. $36 in taxes, that goes only for E911 support. I think it's optional elsewhere, but then you can't call 911 (CALL 933 INSTEAD OF 911 TO CHECK ACCESS.) You can buy the Ooma device, similar service there costs $120/1y with free number porting, so $360/3years Ooma versus $300/3yr VoIPo (raw price, both have additional $30-ish/yr taxes??) If you want cheap (free) then do Obi100 + GoogleVoice, $35 (+$30 w/number porting) and you're done -- but no E911, and call Google for support! (Yeah, good luck with that.)
@Gary: Device lease failure? Yeah, that's NOT right, sounds like either it just broke or firmware failure. Their contract replacement cost is $50 but you shouldn't even have to pay that if you return the device. (If they're NICE they'll just take you at your word without a return. Hell, it's 4 years old, they should just eat it.) What do you mean you are buying THEIR leased device replacement? Thanks a lot for your existing-old- customer review, even if you've made me unhappy.
|Here are some useful options that may be of interest:|
Write a Review
View More Providers
Reviews Comparison Tool
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
#2 : Posted by Great Service Since 2007. on March 29th, 2014:
I have been with this company since 2007. The calls are crystal clear. Voipo has very good features that other companies charge a hefty premium for their use. I have a fax machine, and the way to fax is not complicated. For a minimal yearly fee you can send and receive faxes. One is given a separate fax number. You scan your fax and then using their site's program you send the fax. Your fax are received via Email and if you need to print it you can print the complete fax or just the main information of the fax. This saves paper, and ink. I encountered one problem after all these years with them this week and it was solved very quickly. They needed to upgrade the firmware of the Voipo box. This took ten minutes, they stayed on the phone with me all that time. They did not rush me at all. All in all once the firmware was upgraded my problem was that I needed a new phone cord and the problem was solved.
#1 : Posted by Jack L on May 3rd, 2013:
Awesome value, needed to use their support just once and they seems to be on the ball.
Use the form below to add your comments/thoughts and to interact with us. All comments will be moderated by WhichVoIP.com before going live. We try to answer all questions within 24 hours.
|VIEW OTHER PROVIDERS||1|