VoIPo Reviews by Residential VoIP Users

Most of the time, most of the features VOIPo provides are fine. The major exception is, nobody calling from a Verizon Wireless phone can be understood on our VOIPo phone. We've tried customer support, who have moved us from one server to another several times, changed settings for our little voip box, etc. Nothing has improved our ability to talk with VZW phones. We're going to move on to another provider, since VOIPo just can't seem to fix this problem. Other than that, we like the service. The Fax drop, the web UI, all good for this family of tech-savvy folks.

Great price, simple setup. Some trouble with initial desktop box required a "update" after install...would not work with existing home phone without update.

I found VOIPO to be an excellent service and value. I had a few questions during setup and support folks were very prompt and helpful.

Porting my number was the hardest part, and that wasn't voipo's fault. I do have to reset the adapter at least once a month. And it stinks that voipo to voipo calling is missing some features. Love the fax upload feature.

Had Vonage for quite a few years, but decided to switch as their prices kept creeping up. Had VOIPo for the past two years or so, and kept hoping they would get it together. This hasn't been the case. initial setup seemed ok, but had to put the Grandstream directly into the modem rather than the router. Had a bad unit, and received another. Worked ok for awhile, but every time the power goes off here, which happens quite frequently ( Washington-St Tammany electric co-op , another substandard company) the unit needs to be reset. Ok, so we limp along, but more often than not, it quits working, calls drop, static etc. I've been on with tech more times than I care to count. This is way too much work so I' going back to Vonage despite their high prices since I never had any issues with reliability from them

I ordered/prepaid this product for two years, based upon MANY reviews and comparisons. Phone charges began at time of purchase NOT when product was received or activated. As a previous MagicJack customer, I was anxious for a reliable phone and competent support. Based on many reviews Voipo seemed to be the best choice, NOT the case- I requested an initial phone appt from "support" to properly install the phone, thereby, avoiding any issues due to improper installation. After a delay of approx 1 wk for an installation appt.,"Support" proved to be totally incompetent, resulting in ongoing issues. ?Support?s ?response ; "total amazement" followed by FALSE assurances that ?Support? had resolved all requested and found issues/problems. ?Support? then avoided the issue and my complaints each time the ongoing issues reoccurred. Additionally, Voipo's installation also interfered with my internet connection, leaving me without service for days at a time. After 3 1/2 months of this battle, MY Internet Service Provider made a service call, discovered and corrected the issue, which proved to be the initial installation setup performed by VOIPO. Additionally Voipo?s ?blocked ?caller ID is NOT reliable. After 3 months of use, I discovered my number was READABLE to the caller. Additionally, in the case of another caller (NOT a toll free number) a different phone number was displayed. I immediately notified Voipo, provided the numbers called. Voipo response: had no idea what would cause it however, would get right on it. Voipo also- directed ME to ask each caller I phoned to read me the number appearing on the recipient's phone. I pay for phone service, NOT to provide inquiry service to Voipo and not to put a caller or myself in an uncomfortable situation. In its customary pattern "Support? NEVER resolved the issue. Then attempted to misconstrue the complaint and again demanded that I provide information previously submitted. I continued to inform ?Support? that this information had been provided at time of incident, therefore,?Support ?needed to review previously submitted emails etc. Support?s response was complete avoidance, and harass customer for same request of information "support" had on record. It is quite obvious that this company has NO interest in providing ANY SERVICE TO its CUSTOMERS. Requests and complaints ?up the ladder? with Voipo are completely ignored. Phone conversations remain intermittently garbled. Person on other end must inform me that s/he cannot understand me, can only hear every other word. I never know when the phone will suddenly ?cut off? in conversation and I will be left finally calling the person back on my land line (incurring additional fees)OR on my cell phone ( at .20/minute). Additionally, I never know if the Voipo line will actually be functioning. There have been many occasions when the system is OFF, despite the fact that the internet is fully functioning. Obviously, Voipo?s ONLY interest in me as a customer is that I foolishly prepaid for this system. Please don?t make the same mistake and fall for Voipo?s ?misleading assurance from Hostgator? Do yourself a BIG favor and minimize months of headaches, wasted money and lost phone calls. After months of intermittent phone service and internet usage, ongoing incompetence and deception, the ONLY service Voipo may provide would be for its VOIP competitors.

Conversations broken up, not heard, etc. No amount of "fixing" helped the poor quality. Never again. I went back to AT&T and I HATE AT&T.

not reliable at all. drops call and breaks down way too often. Tried many times to seek tech support but issue never resolved. I'm looking for a more reliable provide and that's why I found this site.

Based on several review, I ported my AT&T number over and it has worked like a charm. I love the call recording feature. Since signing up, we moved to a new home and I got to take the phone number with me with any hassle. Although not supported, I even run my alarm system through it and it works great.

Contact with Tech Support is fast, easy and very helpful. All my questions were answered to my satisfaction before I signed up. Excellent audio quality, very convenient voicemail which is easy to set up. I also like the call log which I can view on the computer. Bye-bye twisted pair. VOIP telephony will replace land line telephones soon. Sign up now and save big $s.

I liked the idea of VOIP but have had more problems in the 6 months with this service. Sometimes the service was not there, other times callers could not get through. Support has been on my computer 3x over 6 months constantly trying to tweak the settings. I am old and cannot afford to wake up in the morning only to find the phone has been down all night. Or that a dr's office has been trying to contact me all day and the calls were not coming through. In 6 months I have had over 10 service requests to fix phone problems. If you do not mind rebooting your phone device 1-2x a week then this may have value. I had high expectations since backed by Hostgator per their site.

I had quite a bit of trouble getting this service to work and customer service, while not bad, was not outstanding either. Over the course of three weeks or so, they got it working pretty good. I now have service failure once a week, probably less, and then only for a few calls. Considering the price and the fact that it usually works pretty good, and the fact that customer service is pretty good, I would suggest that the frugal person who can put up with minor problems would be happy here

A small hiccup during setup process as I was hearing too much echo. Turns out I was on the "west coast" server when I should have been on the "east coast" server and was getting too much lag. Customer service found the problem and took care of it immediately. I am QUITE satisfied with the system, and keep the price in mind. I pay $6 a month and had moved from $48 or so with ATT, and $30 before that with Vonage. At $6 I don't expect miracles. That being said, for the price the system IS a miracle. You have every known feature available but best by far is "call routing." On any number that comes through, including ANONYMOUS, 000-000-0000, UNAVAILABLE and any other trick telemarketers can come up with you can "choose" what happens to that number the next time they try to call. It can be blocked, disconnected, forwarded, put on a black list, put on a white list etc. I choose "disconnected" which is nothing more than Voipo's system telling the caller "We're sorry, but the number you have been trying to reach has been disconnected." I'm on the Do Not Call list but it doesn't matter they still call...only now they can only call once because I'll go to my computer, log into Voipo, find the number and block it. My block list has over 200 calls on it now. It took a while but my phone hardly rings anymore. Long story short Voipo is worth every penny of the $6. Seriously it's $6 a month for a "land line." I've spent that much on a shot of whiskey :)

I had nothing but trouble from the start. First the phone would not ring when someone called, then the answering machine would come on even if I answered it, then the phone would ring but you could not talk on it. Customer service is only by email, as far as I know, and though they tried, a lot of times they tried, but no one could make it work

Have had VOIPo for a month now. I cut the wiring externally from the house and plugged the VOIPo device into the house wiring. All phones get tone and ring just like "normal." We did have the lowest priced CenturyTel plan which included nothing for 27.89 a month taxes included. I now have Caller ID, Call forwarding, 3 Way calling and complete control of my phone. I can set up white/black lists, set a ring for special callers and have a log of all calls incoming and outgoing plus a lot more for less than 1/4 the price! I am amazed at the sound quality. My wife, who is very picky, can't even tell the difference. She loves the added features and it just works! Kudos to VOIPo!

So far (3 weeks) the service is quite good. However, don't be mislead as I was thinking that you get 60 free minutes of international calls. They cleverly indicate "to selected locations," of which there are very, very few. A 20 minute call to Mexico generated a bill of nearly $3.00 ($0.13 per minute)--very unexpected. Carefully check your location on there International "Package" to see if its included in the free time. Most likely it will not be. Also note that the price is not $129 for 24 months prepaid, but actually $165 which includes "taxes." On balance, just be aware of these issues. The service is nearly 7 times cheaper than what I was paying to ATT, so on balance I have to say it has a lot going for it-just read the fine print.

I just switched from another "voice over" provider to Voipo and was amazed at how easy the set up was. Voice quality is excellent and I think the calls go through faster...no echoes and no dropped calls...What more could you ask for? I did have one minor glitch with the # of ports on the voice modem but they took care of that right away so I can actually call them the friendly phone company just as they describe themselves. I signed up for the two year package for a total of $165, including all fees and taxes for both years, unlike my other provider who hit me up with additional fees and taxes at the start of the second year. Of course only time will tell but I have a really good feeling about my switch to Voipo!

I moved my phone from ViaTalk to Voipo mostly for price and reviews I read. The phone works but the softphone doesn't. My boyfriend tried many different softphones on both a tablet and my iPhone. They all work with ViaTalk, none of them work with Voipo. He is an engineer and called support several times and they came up with the most stupid answers he ever heard. Obviously they don't know much, just read from a script. Finally someone calling himself a supervisor shouted to him and hanged up the phone on him. If something goes wrong with the adapter or the service I'll be just terrified to call them. I'm stuck with this garbage, please don't make the same mistake.

Pre-paid $165.00 for 2 years service. After 2 months of on and off service, I was refunded $111.00.

First I had echo issues, those were sort of resolved, then had a problem with the TA, ..they sent me a new one. Then I had issues with the voice mail -eventually resolved. Now, and this is beginning to happen more frequently, the person I call suddenly cannot hear me (I can hear them though). When that happens I just call them back on my cell phone. Lately, their service is just not very reliable and I will probably drop them at the end of my billing cycle. My wife HATES their service and is still mad at me for switching to them.

Same experience as Kevin - It was good for a long while, great features but now can't make or receive calls. Call connects but no voice either inbound or outbound. CSR even logged into my computer and routers and made many changes. They are responsive and friendly but service is paramount. Going back to PhonePower which I had before. They were great, excellent service but had raised their rates. Now they're back down, so switching.

Constantly have issues getting calls to connect on the first try. Occasionally person I am calling can not hear me, I have to hang up and dial again.

Only used this service for a week but so far so good. Small setup issues resolved quickly. Customer service people have been excellent answering all my questions. If anything negatively changes in the future I will provide another review.

Went from $39/month to about $6. Received internet module in days, plug-in to router easy. Decided to leave land-line home wiring, plug phone jack into internet module. We ported our 20-yr home phone # took a week an all is well. Sound is clear, home phones work great. We are still working on loss of caller ID numbers when phone rings (phone does not show incoming ID numbers and we are not sure, why?). Not real clear on all the service features...just too techno for me. Overall, saving big money for land line is the bottom-line. Highly recommend switching, good-bye AT&T.

I had a Verizon (land line) and was paying $60 a month. I finally got wise and decided to try voip service again. I had used 8x8 several years ago but was not happy with the service. Can?t remember why. I did a lot of research before selecting VOIPO. One of the main reasons I selected them was not only were they one of cheapest but, if you decide to drop their service, they will refund your money for the months you don't use. Most other voip services I found didn't offer a refund for unused months. I ordered a promotion for $186 for 2 yrs which includes all taxes and fees. I even found a coupon code that gave me a free extra month. That works out to $7.44/mo for everything! I really like their website. You have a lot of control over your phone service. Including, being able to forward you phone to a mobile phone if you?re are not home. One of my favorite features is ?black? listing those pesky calls from telemarketers or people asking for money. Voicemail is delivered to your email as a wav file so you can listen to it on your computer. But dialing 123 puts makes it easy to access it from your phone. The support has been good. It?s even US based, so there?s no language barrier. Thank goodness! Even though they have limited support hours, I was able to get someone on a chat session very quickly every time I needed. I had some initial issues with my service as I?ve seen in some other reviews. But I believe that was because I put the voipo unit behind my wireless router. It took some tweaking to get everything working. But the Voipo support folks worked with me until everything was resolved. I rarely have issues now. Everything worked fine when I attached the voip unit directly to my cable modem. I just didn?t want my internet connection going through the Voipo unit. Transferring my home number from Verizon took some time, but that was mostly because of Verizon. Voipo?s correspondence during that time was very good. They gave me a temp number while my home number was being transferred. You can't fax unless you purchase a separate line. Voipo does allow you to fax from their web site, but you have to scan you document first and save it as a file. Then you can only attach one document at a time. Since I don't fax much, this is not a big issue for me. Overall, for the price I paid, the service has been very good and I?m happy with them. My only real concern is with all the new voip companies springing up, will Voipo be able to stay in business. But since they are basically HostGator and offer other services besides voip, I?m hoping that provides some stability to the company.

Best service with the best price.

Voipo service has a nice web interface that allows you to blacklist callers. This is very helpful with harassment calls and telemarketers. I had a problem with the service all of a sudden would not ring a specific number. I got on the chat line and they made some modification to my Voipo box and then I had to reboot. It still takes 15 seconds before the first ring. The support person suggested that since I am driving more than one phone with the Voipo box, that may be an issue as they do not support house wiring. There is nothing that says anything about this when you sign up nor can you find out how many phones the Voio box will drive. They sell you to replace your home phone but yet cannot support your home phone wiring ? This is ridiculous. In an average size family home who only has one phone ? even if you have wireless phones ? I have read previous posts about Voipo having to make "changes: when you cannot reach a specific number. This seems like the Vo-ip service as a whole is not completely ready for prime time. But since I needed to move an existing number I really had no other choice. I guess you get what you pay for.....

Had this service for 3 months now as long as you want just the unlimited service reliability seems ok on fios service, once I lost the number to my old carrier for no reason, but voipo was good in finally getting back the number after 2 weeks. Don't buy any additional services offered, they have a very bad billing process paid for there international plan then they charged me again for every min I called. Very hard to understand there billing system. Features are very bad including call forwarding cannot setup anything easily without checking with support. As long as you stick with there basic service I felt there service was fine.

Hooked up Grand Stream HT502 behind DIR-655 router, plugged in 2 RJ11 connections, and it worked without any issues. Took 2 business days to receiving HT502 ATA. Porting AT&T POTS took about a week. Total cost for 2 years was $165 including Tax/Fees. Quantizing distortion seems slightly more than POTS but still more than acceptable.

There are some drawbacks to VOIPO that are an unpleasant surprise. For example, if you and a relative are both on VOIPO, some of the features simply won't work. Call forwarding: if my relative on Voipo calls my home, it will not forward to my cell. ALL other calls will forward. Pretty stupid drawback in my opinion. This is true for other features as well. VOIPO should document this on their website for full disclosure before taking your money. There are times that outside callers on mobile phones cannot get through to my home number; this NEVER happened with Vonage. You cannot send a fax through VOIPO, so using this as the primary line for home based business is a bad idea. You can fax a document by uploading it to their fax server, but unless you have the ability to scan a document into a PDF or Word format, you're screwed. Vonage NEVER gave me a problem with a fax once I learned to have the fax turn off error correcting mode. For straight home service, great value and good quality and good support. For home office, please look elsewhere.

Best move I have made regarding phone service.I was with Vonage for several years and had the 14.99 plan as I don't use the phone much.Then they increased the cost to 17.99 a month and then to 19.99 amonth.I then started to have problems reaching a couple of tel.numbers and had to call support.Their english was poor and had a heck of a time resolving the problem..I deceided to swith to Voipo and so far no complaints

We had reasonably good service the first few months and then it started getting worse and worse to the point where it is unusable, we almost have to reset the our entire network every time we want to make a call using VOIPO. Support is very friendly but clueless and don't seem to care about anything but being polite and getting you off the line. No follow up, unusable service. Try anyone else but VOIPO

Previously had Quest/century link VOIP and was very happy with quality although it was expensive. Century link discontinued residential voip and after reading all the reviews online I was very hesitant to select another provider. I finally decided on VOIPO. I ordered the unit online after asking a few questions to the us based support dept. Received equipment in 3 days. Pluged the internet into the box, plugged the phone line into the other side, picked up the phone 10 seconds later and it has worked great ever since! After reading all the reviews online I did not expect it to be so easy! I think many people have internet connection problems and blame it on Voip.

I have thought about pulling the plug on my AT&T landline for months. After reviewing various options including PhonePower, Ooma, Vonage, etc. I decided to go with VOIPo. This is my first experience with VOIP so I was a little uncertain as to what to expect. I have to say without a doubt I was surprised at the voice quality and clarity. To me the sound comparison between VOIPo and AT&T would be like comparing HDTV to a 20 year old analog tv with rabbit ears. There has been absolutely no delay in either outbound calls or inbound calls. The voicemail program is great in that it will forward any voicemails to my e-mail so that I can get them while away from the house. I didn't rate the reliability as I have only had them for about a week. I will update this review as time passes. I'm still waiting for my number to port from AT&T. That will take two weeks because of AT&T, not VOIPo. My one contact with customer service was handled very quickly (I couldn't get the time zone on my caller id to change to my current time zone). At this point, I am extremely satisfied with VOIPo and would recommend them.

We have had continuous issues with phone quality and no service from the outset, numerous phone and email correspondence and they have been very friendly but unable to resolve the problems, as soon as we find a suitable alternative we will be switching.

I was really disappointed with VOIPO. I've had several issues from the initial start-up which required a lot of help from support to setup port forwarding and other items, to callers not hearing me or vice-versa, and not being able to call certain numbers. In the cases where I can't call numbers, I need to log a ticket with VOIPO support to get them to work. The only good thing is their support people are nice, pleasant and responsive. They just can't fix things.

Constant problems with dropped calls. Outbound calls not ringing. Unable to use service with automated phone systems (calling my pharmacy). Customer support will not admit problems on their end. Always pointing fingers at customer even though exact setup worked fine with last voip provider. Cancelled after only 3 1/2 months. Do not recommend.

Night and day compared to "The New Magicjack Plus". Sound quality perfect, only delay was porting my Google Voice number to Voipo. They want a bill or other documentation even though I had paid the $3.00 to google to "unlock" my number. Finally sent them the Google Wallet receipt and that seemed to be sufficient. Blocking features are fantastic. I receive a ton of calls from telemarketers and with their features know I can now control this. In the past, I also had 3Jam which is going out of business and I was not able to renew my service with them. This service is better and customer service response fantastic. The only oddity so far was when I was testing my service calling my "temporary" Voipo number, forwarding it to my Magicjack number one call reported 361 minutes. There were several calls after doing this test using the same scenario so there is no possibility that I did not disconnect the call on my end. Even though the service is advertised as unlimited, the acceptable use threshold is 5000 minutes. I submitted a trouble ticket and the response was basically "make sure you disconnect completely"???

Not much to say here. This is by far the cheapest phone service around that still have all the features of the mainstream providers like AT&T and Comcast. The setup can be confusing to someone who is not technically astute, but if you have problems setting it up, they have great customer service to help you.

It's amazing, actually. If you connect the line from the VOIPO modum to your house line, provided you don't have other phone service, we were able to use any other phone jack in the house. It feels so good to get away from AT&T and the big boys. Only pay for internet and under $8.00 per month (including taxes). So far, so good! Had to call customer service about 4 times to get it set up and working, but well worth it! Also, since we have AT&T internet, we still get the DSL signal in our phone lines. However, when we routed the VOIPO service in the phone lines, we used some sort of DSL splitter coming from the jack in our office. The dsl line goes into the modum and the phone line comes from the voipo box. The voipo box has an additional phone port that we use also as an extra jack.

The service started off well, but has slowly degraded to being almost completely unusable. When making a call you get a ring tone on your side but sometimes have to redial 4-5-6 times over as the call doesn't go through and/or you cannot hear anyone fro the other side and they cannot hear you. Then there is the calling and getting an immediate busy signal (error tone). Try to chat with their support (phone doesn't work, right?!) and they are never available. Perhaps they are growing and going through growing pains but they are not investing in their own business or technology. Its a waste. Spend a little more and get a better provider.

The product came quickly and was the cheapest available. I did have quite a bit of problems setting it up. This may have been in part because I have another Voip line from Clear. The customer service was very friendly and patient. We did get it worked out. The main areas where the product falls short are. It takes some times as long as 60 seconds from when I finish dialling before the phone rings on the other end. Also sometimes when dialing out I only get a busy signal but I can dial out from my other line. In coming calls seem to work just fine and once I do make a connection the line seems just fine.

No problems with initial set up, great sound quality.

Have had Timewarner VOIP and couldn't tell it was VOIP except during power outage and few times modem froze. With this provider, have not had same level of call quality, connections and features work since getting the product. Porting was also a nightmare, taking over 30 days. Voipo customer service here did step in and extend 30 days to 60 for guarantee during which I should of taken the offer for a return. Issues: 1. call waiting - drops current call and incoming call 2. call quality - sounds like a cell phone at times with parts of discussion dropped 3. call connection - drops calls or if there is a voicemail, call can't be made until that is deleted. Great price but not worth it given reliability and quality issues. Customer support hours are extremely lacking too. M-F until 6pm only.

Ordered the service. The adapter came in the mail in about 5 days. I plugged it in and it did not work. I called the company, they did some basic trouble shooting and agreed there was an issue. They shipped me another but it did not contain the correct phone number. It had a number from Florida in it. I got the persons calls and everything. I was just about to ask for another adapter when I got the idea to try the previous adapter again with the new power supply. Sure enough it worked and had the correct phone number. I was in business. I have been happy with the service since with only minor issues. That is why I rated some good vs really good. You still cannot beat this for the price. Also the customer service was very good and they credited me for the lost time once the issue was resolved. I recommend this provider even with the issues I had. The amount features is so large it will take me months to discover them all.

I've been live for a week now, everything is smooth sailing. Six days from order to live (including porting my number), the voice quality is great (much better than Vonage), all of the features I could ever want are included, and the price is great. I only wish there were more detailed information on the features in the knowledgebase. Other than that, all is well. I will update review in a few months.

I have another VOIP phone line through BrightHouse (my cable provider) and wasn't sure if I would have a problem hooking this up on the same network. But, just plugged it into a spare jack on my network switch and after about 5 minutes I had dial tone and it was working. My number also ported from AT&T within 2 days from submitting the paperwork! That was fantastic! I had a problem with the star codes working, contacted support and they tweaked my line and all was working within minutes. So far, very satisfied.

My setup time was long due to some porting issues from T-Mobile - not all Voipo's fault. I have had 2 ATAs and numerous tweaks to keep my service running. Customer service hours are limited to 9am-6pm CT M-F which is difficult for full time working people. They will schedule support after hours, but that is only good after you have had a problem and your phone doesn't work. Website for setting features is good. SMS ability to change basic features is great when you forget to forward the phone after you have left the house. User Forum is good, president of the company jumps in to give suggestions and will escalate issues.

Voice quality has been good, and I've not experienced any outages. Voipos's US-based technical support is great - the few minor setup issues I had were solved on the first try.

No upfront cost and terrific monthly value. Good for "non-techie" types.

probably the best value for the money. will consider as the main land line . it has several features - the free fax ones is probably the most useful. sound quality is good, like 95% of the time, or more. nothing really to complaint about; much better quality than a previous one I tried - MagicJack ; similar quality with Comcast Voice at 1/4 of the price. I would recommend to anyone . in this world where we keep our Internet connections open 24/7 , this can be easily considered the main land line in any household.

Fantastic!

I was with Vonage previously and switched to VOIPo and siged up a month and half ago. It was very easy to sign-up, ported my number from Vonage to VOIPo and its almost less than half cheaper that what I was paying previously. Their customer service is great and they have live chat which is very accessible and great and have used it. The number port took 3 weeks from day porting request was made to actual port complete and being active and it was smooth. I am using their SIP account(Beta feature) with my own ATA and its working great. I am so glad I switched and very happy with VOIPo! It has been the best experience of all my VoIP choices so far(I have tried Sunrocket, Lingo, and Vonage).

The customer service is very friendly & quick. These guys know how to fix issues. My service has been very reliable except once I had problem for couple of days due to corrupt adapter. Voipo replaced it quickly with no charge and my service has been stable since then. The features in their vPanel are awesome. I also have international package and my calls to india seem to work fine. Only reason I took out 1 point from ease of setup is due to the fact that my number porting took more than 2 weeks (not sure whether it was due to Voipo or my previous provider). Overall, I am glad I have switched to Voipo and their rate plans are best in the market. And I love their second cloned line option. I already recommended Voipo to few of my friends. Thanks Voipo.

I have been using VOIPo for about 2 years now. I came from CallVantage after they left the business. The service is as good or better with VOIPO. The price is certainly better and you don't give up anything for the fantastic price. In fact, I am more pleased than ever. No issues, sound is great, customer service is responsive, and it just flat works. Don't hesitate to take VOIPo for a spin! Cheers! WTH

A bargain when compared to Vonage. I'm essentially getting three [3] lines for 1/4th what Vonage charged me (with all their tack'd-on fees). Tech Support is knowledgeable and speaks USA english. Their availability is somewhat limited, but not objectionably so. My number ported from Vonage to VOIPo precisely as described, and on-schedule. I *love* that they permit (but don't "support") a softphone as a 3rd device. I recommend VOIPo to my tech savvy friends; but not for gram & gramps.

VOIPo would get all 5 stars if they can improve their documentation.

After reading about VoIP, I took the plunge and moved my parent's landline with AT&T (had 18 years of service with them) over to VOIPO back in August 2010. The process was painless. It took about a week for the porting process to finish. VOIPO was in communication with us all during that time. We can also check via their website on our status. I can't say more about how excellent experience I had with their technical staff. They are professional and patience. I can email them or pick up the phone and talk to a live human being. My parent have not complained so far about the quality or service since the move. Which means, VOIPO is the same or even better than our existing landline service. My parent appreciated the calling ID feature very much. In my own experience, I love the features of VOIPO, especially their BYOD option. I traveled to some countries in Asia and Africa and was able to use my own VoIP softphone to call back to the US either via the computer or smartphone clearly. After signing up, I was able to use the SIP credentials to make calls ON THE SAME DAY! The adapter arrived 2 or 3 days later, all setup and ready to go. We live in California. It was sent from Texas. I have to say that my Internet connection/service plays a big factor also. Even in places where the Internet connection is slow, the stability of the service helped to maintain clear calls. The price is great, especially with a year-long contract. It is the best bang for the buck I have spent so far this year. I am not going back to landline again. There is even a 30-day guarantee. Take my word for what it's worth. I have been studying and using technology since the mid 90's. I can honestly say that this company is not perfect, but they doing something very right. Check out their forum also if you don't believe me.

I started as a beta tester of the service. The open dialog between VOIPo and their users in their forum is awesome. The features offered (some as stable beta features) are very robust, and cover many needs. Even if you just need an affordable phone service to simply make reliable calls, VOIPo is the best answer for the money.

Customer for over 2 years...... Pros: Good quality, reliability and cheap (especially w/ prepaid yearly plans). Outages are extremely rare and are usually resolved quickly. Their support reps are responsive and top notch. Lots of included/extra features....I especially like the inbound/outbound call route features which is great for blocking telemarketers and for speed dialing. Also, love the custom CID feature. Cons: Very few. They allow BYOD, but don't provide technical support. Some routers can be problematic with the ATA placed behind the router. This may require the customer to forward a large range of UDP ports to the ATA to alleviate firewall blocking issues.

I've been with VOIPo since their BETA days, and haven't looked back. The call quality has been close to perfect, and reliability has been great. They continue to come out with new features, and I would recommend them to anyone looking for a VOIP provider.

VoIPo has been a great service provider since I have been with them. I have been a Beta tester since ive started and had a GREAT experience.

Been with VOIPo since the beginning. Best VOIP I have experienced. My test is my wife, and she is quite pleased.

Been with VoIPo for about 5 months now and it has been solid so far. Very easy to set up at the beginning and would recommend to my friends and others.