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VoIPo Review by WhichVoIP

The company VoIPo is one of the most recognized names in the hosted VoIP industry and for good reasons. Coming from the people who created the popular web hosting platform Host Gator, their services are based on a powerful internet platform designed to support everyone from home users to big business, and further caters to those constantly on the go. The company was started in 2006 and offers both residential and business VoIP services in the United States. The service is currently not available to Canadian residents. Each of the service plans include unlimited calling to US / Canada numbers and there are also 60 minutes of international calling included each month to select destinations.

The Good

One of the best parts about VOIPo as a company is the fact that they have very few plans which simplifies the selection process. For starters, both the residential and small business plans are compiled into a single category for an introductory upfront fee of $149, which equates to $6.21 a month over two years. For this price, you receive two years of service and an ATA (analog telephone adapter) which is used to directly connect your regular phone to the internet.

Even with the basic residential or small business service, VOIPo comes with several additional features. The ATA the company provides for connecting your telephone is leased to you for free, which is not the case for many companies that provide similar services. Other features such as 3 way calling, call blocking, voicemail, SIP-based softphone capabilities for computer platforms and mobile devices, 60 minutes of included international calling to select countries per month, as well as several other features like online fax capabilities.

You have the ability to transfer your number to their service for free in most instances. This can be used in conjunction with the Cloud VoIP service that starts at $3 a month. This is very useful in instances where you would like to keep an established phone number but do not require a full-fledged phone service for the number. A 30 day unconditional guarantee is also offered so if you are not pleased, you can send back their ATA device within this time frame for a full refund.

Additional business services are available such as a hosted business PBX solution. For a flat $20 monthly fee, they will host an online PBX with SIP capabilities. This service has much broader feature capabilities than the standard residential or small business solution such as an IVR (interactive voice response) system and correlating auto attendant features. Other common business features are packaged with the service such as call conferencing, modifiable call queues and many others that can be controlled via a web based administration VoIPo login (vpanel) portal.

An extensive knowledgebase, as well as live chat, forums and a customer support phone line are available through their website.

The Bad

Though very pro-consumer, there are additional expenses that may come along with the service. Because the company is a qualified telecommunications company, you will be required to pay taxes based on your location. Though these fees are relatively small, two years worth of taxes can add up.

Some of the features and pricing require more details and explanation. For example, the number porting feature is not always free - a form must be submitted (it can anywhere from a week to 45 days to process) and, though not a common occurrence, a fee could be assessed in certain situations, or the transfer could be denied.

The ATA is provided on a free lease basis and as such remains the property of VoIPo. While there is a $49.95 fee if you damage it in any way, this type of replacement charge is common. If you are not comfortable with using a leased device you can always buy your own device and use it with the service. Check first to ensure the device you are planning to purchase can be supported.

A VoIPo softphone is also available for mobile, tablets or computer devices,although the company does not have its own application. This means that a user will need to use a third party application for either a computer or smart phone which will require additional configuration. The company recommends X-Lite but other applications such as ZoiPer can be utilized.

The Bottom Line

  • Two years of residential or small business service for $149 dollars (plus taxes) is packaged with over 40 additional features.
  • A free ATA is provided for your service and a 30 day money back guarantee is offered.
  • VoIPo Softphone capabilities are available for various platforms although a 3rd party application is required.
  • A hosted business IP PBX system costs a mere $20 a month.
  • The company offers a reseller program for $24.95 a month with select features and limited numbers that can be upgraded for additional lines and other services as needed.
  • Call forwarding starting at $3 a month can alleviate the burden of an existing phone plan.
  • All calling plans are designed for regular usage that is under 5,000 minutes per month.
  • No mobile apps currently available

Overall Thoughts

VoIPo offers low priced services that include many additional features that are backed by U.S. based customer service and support. This results in exceptional value for both consumers and businesses seeking a VoIP based phone service.

For business users, a hosted IP PBX starting at only $20 a month is a steal. Smaller businesses can enjoy a virtually worry free system by using the home service. Though using their service via a softphone will require additional configuration, this can greatly reduce expenditures on mobile expenses.

The lack of a mobile app for either Android or iOS (iPhone, iPad) based devices could be an issue for some though, as more and more people want to have easy access to their phone service at all times via their personal smart phone device.

In summary, VoIPo is an excellent choice for either home of business phone service.

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Author: Anthony


VoIPo Overview

The reviews listed here have been submitted by actual users of the service. If you are an existing user of the service we would like to hear from you. Your opinions are welcome and will help others decide if a this service is good choice as their home phone solution. Click on the green button to add your own review.

All User Reviews (Page 1 of 9)

Total Number 90 5 Stars 43
Thumbs Up 53 4 Stars 17
Thumbs Down 37 3 Stars 21
Average Rating 4 2 Stars 7
More Providers 1 Star 2

VoIPo reviews are listed in chronological order.

Beware Credit Card

Overall rating (1.7)

#90 : NOV 1st, 2016 :

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I have had service with VOIPO for several years. The reliable service is spotty. It may work fine for months then issues develop. I am using OBI adapter so they will not help with issues. Sent 3 emails to cancel and went on their website to cancel. Today I got email saying the credit card on file is not working. They tried to charge $185 for a year service. DON'T GIVE THEM YOUR CREDIT CARD!

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Dishonest

Overall rating (1)

#89 : JUL 22nd, 2016 :

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I subscribed to VOIPO several years ago, There were many problems with the set up which the technical support were unable to resolve, and so I finally gave up, discontinued service, and returned their equipment. I was never able to place or receive even one phone call. Since then (several years ago), I have regularly received emails demanding the return of their equipment. I notified them several times that I had already returned it, but the demands for $49.95 and threats of a bill collection agency continue to this day. They have never responded to my emails that the equipment had already been returned. My opinion is that they are dishonest and I am sorry that I ever heard of their "service".

VISITOR/PROVIDER FEEDBACK:

Ron (November 1st 2016) : I am having the same issue with the credit card. Sent several emails to cancel service. Was told I have to do it on their website which I did. They tried to charge my credit card which had expired (thank heavens) for $185 for year of service. Thought it was funny that they told me to return the adapter but didn't require RMA or any way of identifying who I was.

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Customer Service Issues

Overall rating (3.4)

#88 : MAY 9th, 2016 :

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After almost four years of having this service, every time I plug the adapter into an outlet, it sounds like its frying and I can no longer use the service. I haven't been able to and I keep going back and forth with CS stating that I need a new adapter line. Now there asking me what my voltage and amperage is. Really? I have had the service for this length of time, and have just recently experienced the frying noise. Nothing going on with voltage or amperage. How difficult would it be for them to just send me a new adapter? Also, just to mention a couple of months back I needed to call 911. It would only ring once and disconnect. Then the 911 operator called me back and she and I couldn't hear each other, yet other phone calls were just fine. So, there's a 911 issue for sure. Glad I haven't had to use it since then.

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Fast customer service, clunky SMS service

Overall rating (4.6)

#87 : APR 4th, 2016 :

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Pros: - Every time I have an issue it is resolved quickly. I submit a ticket and within an hour someone (a real person, not a computer) responds and the problem is fixed or being worked on. - I have never had any issues with call quality. - You can use multiple soft phone programs with VoIPo. - VoIPo does have an iPhone/iPad app, works similar to a phone, you can record conversations. - it's less expensive than a land line or cell phone, and you can have a number in a different city if need be. - you can use it from anywhere with an Internet connection. Con: - one of the only negatives is the usability of the SMS feature. It is straight forward and makes sense BUT you can only send texts through their website (you have to log in, etc.). What would make it a slam dunk is if you could send/receive SMS messages from a soft phone. You can have SMS messages forwarded to an email, phone number, or other options, but not to a soft phone.

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Simultaneous ring is not working and they can't fix it

Overall rating (3)

#86 : FEB 18th, 2016 :

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No simultaneous ring as advertised, they can't make it work. They say there is nothing they can do about it. It took a long time to get the phone working, so many phone calls made and different agents who could not help. Price is great but you don't get the quality and customer service they claim to have.

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Service and Support

Overall rating (5)

#85 : FEB 6th, 2016 :

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I had no problem setting up the service. I am 70 years old and not familiar with much technology. They assisted me with documentation that was easy to follow. If a problem occurs I chat or email and get a quick response and resolution.

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Great price and efficient service

Overall rating (5)

#84 : FEB 5th, 2016 :

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My only problem is with my Internet service provider who is Xfinity (Comcast), because they reset my IP address and VOIPO won't account for this and I presume Comcast does it to keep people from signing up with other VoIP providers. It's easy enough to reset by resetting the modem, resetting my WiFi and VoIPo modem concurrently. I believe I end up paying about $7 a month!

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Can't Call Certain Numbers

Overall rating (2.6)

#83 : JUL 6th, 2015 :

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Worked reasonably well at our house for a year (only occasional issues with noise on the line), so setup inlaws with VOIPO to replace their Vonage, which worked great, but was expensive. VOIPO never worked for them; initially they could not receive any calls. After many hours on the phone with customer support, now they can receive some incoming calls and only have noise on the line about 50% of the time. Now our VOIPO is pretty bad - noise on the line and cannot call some numbers (goes immediately to busy, even if not busy). Switching providers.

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Started good but now bad

Overall rating (3)

#82 : JUN 1st, 2015 :

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It was good in the beginning, but now there are too many problems. We hear the bell but when I pick up the phone there is no sound. Sometimes, people call me but it does not ring. Sometimes when I call, the other person can't hear me. I talked to customer service, they told me to try this and try that for months so far the same thing. My mom has the same phone because of me but she has the same problem. I have a very fast 100 MB cable Internet. When I got started with this company, the rating was good. Now I see it's going bad. The only good thing about this service is the price other than that I will not recommend this to anybody. Time to change but which one is the best?

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Beware

Overall rating (2.9)

#81 : JAN 5th, 2015 :

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Always had back noise, even after I changed Internet provider. We are unable to receive calls after 7 months. Unplugged it for most of the last year. Friendly people but no help.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 90 5 Stars 43
Thumbs Up 53 4 Stars 17
Thumbs Down 37 3 Stars 21
Average Rating 4 2 Stars 7
More Providers 1 Star 2

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