The below provides a quick overview of the user submitted reviews for VoIPo.
|Service Provider||Number of Reviews||Average Rating||Recommended|
The reviews of VoIPo phone service listed here have been submitted by actual users of the service. If you are an existing user of the service we would like to hear from you. Your opinions are welcome and will help others decide if a VoIPo service plan is good choice as their home phone solution. You can add your own review of VoIPo by selecting the green button to the right.
VoIPo was started in 2006 and offers both residential and business VoIP services in the United States. The service is currently not available to Canadian residents. Each of the service plans include unlimited calling to US / Canada numbers and there are also 60 minutes of international calling included each month to select destinations.
A free VoIP adapter lease is included with the service and there are no shipping and handling fees associated with getting the device to your home. There are also no activation costs.
VoIPo reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#73 : DEC 10th, 2013 : Kelly
Just want to say how much I really appreciate the service team. Every one in customer support Rocks!!..and I mean everyone! I can call with a question or a slight technical issue and, they stay on that phone with you until all is well. They listen; they are pro's! Very knowledeable and, most of all patient and friendly. I am so glad I found Voipo, and was finally able to cancel that evil team at Comcast! They were ripping me off every month...I was paying over $40.00 for the same quality of phone service as I now have with Voipo. Plus, voipo does not charge for all of the features like 3-way calling, caller ID..etc...Awesome!! I plan on sharing my find of Voipo with aquanitences and freinds so, they too can start saving and cancel their present providers! Great job Voipo..
#72 : DEC 9th, 2013 : Howard
Voipo is really a good value during the first 2 year period when it is on sale for $185 for the 2 year special. Not so good when it goes to $185 for just one year. There are lots of good features to block sales calls, and the fax feature works well, but it is a problem to assemble a fax from separate files. They respond within an hour to my email support queries.
#71 : NOV 25th, 2013 : Dale
Nothing but clicking and they said it was my ISP. Changed my ISP but no change in quality of service. They tell me to reset my connection but won't send me another unit (adaptor). I have decided to put up with it for the 2 years and then will go cell only.
#70 : NOV 12th, 2013 : Jim
Pros: Easy to order, very easy to set up at home, transfer of number occurred very fast and effortlessly. Cons: Horrible problem with periods of about 10 seconds of silence every 1-2 minutes on a call. Essentially, the phone line goes silent for 10 seconds, usually while I'm listening. This occurs on about 75-80% of calls. Not as noticeable on 1-2 minute calls, but anything more than 3 minutes or so and you'll get silence for 10 seconds every minute or two. We've contacted customer service, they re-set our device, it got better for a week or so, but has reverted back to the same problem. At this point, I cannot recommend this service. I was hopeful to eliminate the AT&T bill every month, and have given the company 1 more chance to fit this. If that doesn't happen, I'll cancel and skip the home phone and just live off of cell phones going forward.
#69 : NOV 9th, 2013 : Kelly
After years of being over charged by Comcast and having to call them continously, regarding billing and tech. issues... I found Voipo..It was easy to set up. No more than 5 days tops and that was only due to Comcast end of not closing the job out and delaying the process. Customer service by phone is very helpful and curteoius. I am so pleased with my service, I intend on refering not only all of my aquaintances, but may also be interested in their affiliate progrsm. With the two year plan, I am only paying $6.00 a month for phone service! Good Job Voipo! More people need to know about this service and they will definitly leave their current providers. That's a fact! Phone quality is no different than when using Comcast. I purshased my own modem a Motorola Gateway, which is compatable to Comcasts modem but better..so I now even save on the $7.00 charge to use Comcasts modem.. I'm really saving now..
#68 : OCT 4th, 2013 : Voipo
I would recommend this service however I discovered that the company is no longer interested in providing "deep discount" service so I received 2 years of service with great features for about $170. At the moment I even get voice messages delivered to my Iphone email and when someone calls I know within a few minutes and this is very useful. I'm not so sure where this company intends on going in the future so.......
#67 : AUG 13th, 2013 : Rick
couldnt be happier with end result,although not recomended i along with others with some knowledge of phone wiring was able to use an extra pair of wires[in cat 5] as a dedicated viop line so now all phones in house along with security system are now on voip,,,, thanks voipo
#66 : AUG 8th, 2013 : Gary
I started using VOIPO in 2009 (now 2013) and my adapter finally died after they did an update to my adapter so that it would ring the correct number on the correct line. Now they are telling me that I have to buy a new one from them at their cost (almost twice what Amazon sells them for) and they will not warranty the new device beyond no DOA. They said that the device was a lease and since it died, I have to replace it. ??!! What?!! You want me to buy the adapter from you at almost twice the price and you will not warranty it. Which means that if I bought their adapter and it worked for one day and then died, I would have to replace that one as well. Ridiculous and no thank you. Of course, they didn't tell me I would have to replace "their" equipment until after I had already received the new adapter. I even told them two days before that I was going to buy the adapter from elsewhere. Customer service started going down hill about a year ago but I didn't really let it bother me since I don't really have time to deal with it and the system worked good enough to take care of business. They have decent discounts once or twice a year and their service is OK. They have had certain features in Beta mode since I started with them, 4 years now, that I feel should be focused on and brought out of Beta. They have been working on their new Beta vPanel (what you use to interface with their service) for more than a year now and it doesn't seem to have changed at all. So, basically - their customer service is horrible and they are way behind on taking care of their software and site updates. I think they are more focused on acquiring new customers than they are with actually taking care of their system or their current customers. They were pretty good when I first started with them in 2009 but I am definitely looking for someone to replace them now. I just wonder if I will get any of the 200+ I have already paid for the next year. Bottom line, look elsewhere for your VOIP, in my opinion.
Comment by Lilly on 9/23/2013: I agree, service is bad....I got VoIP service from them 2 years ago. They sent me the invoice recently for $185 (149 plus 36 in taxes - 25% taxes!) for next year service (one year service). I wrote them an email: I am so unhappy...I told them Marketing 101 is keep your old customers...but they don't care. You can buy Ooma from Walmart for 135 and you own it! They are not checking the market and it makes me mad that they think no one else is too! Looking to switch!
#65 : JUL 21st, 2013 : Wayne
We have had a recurring problem with incoming calls. Repeated calls to customer service, which incidentally has been very responsive, have not resulted in a permanent fix for our problem. The problem goes away, then comes back. We can hear the incoming caller. They hear constant "stuttering."
Comment by Robert on 8/2/2013 : I have the same problems with Voipo. But still have the problems.
#64 : MAY 24th, 2013 : John
I selected VOIPo based on reviews and their reported good customer service. I haven't been disappointed. The call quality is not that of a land line, but is generally quite good using a series of relatively new cordless phone sets throughout the house. I see a recent reviewer citing problems with Verizon mobiles calling in. I have not found that to be the case. My wife and I have Verizon mobile, as does most of my family across the US. We have had no issues with call quality. We have also not had any of the reported issues with caller ID not functioning as it is supposed to. I had one call failure when I called a doctors office, which was also using a VOIP service (unknown). Customer service took the number and resolved the problem quickly. Apart from that instance, I have had no need to use a live service rep. The user interface is not particularly flashy, but all information that I have needed - calls in, calls out, blocked calls, etc - has been there when I needed it.
#63 : MAR 28th, 2013 : Wes
Most of the time, most of the features VOIPo provides are fine. The major exception is, nobody calling from a Verizon Wireless phone can be understood on our VOIPo phone. We've tried customer support, who have moved us from one server to another several times, changed settings for our little voip box, etc. Nothing has improved our ability to talk with VZW phones. We're going to move on to another provider, since VOIPo just can't seem to fix this problem. Other than that, we like the service. The Fax drop, the web UI, all good for this family of tech-savvy folks.
#62 : MAR 21st, 2013 : CLIFFORD
Great price, simple setup. Some trouble with initial desktop box required a "update" after install...would not work with existing home phone without update.
#61 : MAR 21st, 2013 : Denis
I found VOIPO to be an excellent service and value. I had a few questions during setup and support folks were very prompt and helpful.
#60 : MAR 21st, 2013 : Robert
Porting my number was the hardest part, and that wasn't voipo's fault. I do have to reset the adapter at least once a month. And it stinks that voipo to voipo calling is missing some features. Love the fax upload feature.
#59 : JAN 14th, 2013 : Charlie
Had Vonage for quite a few years, but decided to switch as their prices kept creeping up. Had VOIPo for the past two years or so, and kept hoping they would get it together. This hasn't been the case. initial setup seemed ok, but had to put the Grandstream directly into the modem rather than the router. Had a bad unit, and received another. Worked ok for awhile, but every time the power goes off here, which happens quite frequently ( Washington-St Tammany electric co-op , another substandard company) the unit needs to be reset. Ok, so we limp along, but more often than not, it quits working, calls drop, static etc. I've been on with tech more times than I care to count. This is way too much work so I' going back to Vonage despite their high prices since I never had any issues with reliability from them
#58 : DEC 31st, 2012 : Carol
I ordered/prepaid this product for two years, based upon MANY reviews and comparisons. Phone charges began at time of purchase NOT when product was received or activated. As a previous MagicJack customer, I was anxious for a reliable phone and competent support. Based on many reviews Voipo seemed to be the best choice, NOT the case- I requested an initial phone appt from "support" to properly install the phone, thereby, avoiding any issues due to improper installation. After a delay of approx 1 wk for an installation appt.,"Support" proved to be totally incompetent, resulting in ongoing issues. ?Support?s ?response ; "total amazement" followed by FALSE assurances that ?Support? had resolved all requested and found issues/problems. ?Support? then avoided the issue and my complaints each time the ongoing issues reoccurred. Additionally, Voipo's installation also interfered with my internet connection, leaving me without service for days at a time. After 3 1/2 months of this battle, MY Internet Service Provider made a service call, discovered and corrected the issue, which proved to be the initial installation setup performed by VOIPO. Additionally Voipo?s ?blocked ?caller ID is NOT reliable. After 3 months of use, I discovered my number was READABLE to the caller. Additionally, in the case of another caller (NOT a toll free number) a different phone number was displayed. I immediately notified Voipo, provided the numbers called. Voipo response: had no idea what would cause it however, would get right on it. Voipo also- directed ME to ask each caller I phoned to read me the number appearing on the recipient's phone. I pay for phone service, NOT to provide inquiry service to Voipo and not to put a caller or myself in an uncomfortable situation. In its customary pattern "Support? NEVER resolved the issue. Then attempted to misconstrue the complaint and again demanded that I provide information previously submitted. I continued to inform ?Support? that this information had been provided at time of incident, therefore,?Support ?needed to review previously submitted emails etc. Support?s response was complete avoidance, and harass customer for same request of information "support" had on record. It is quite obvious that this company has NO interest in providing ANY SERVICE TO its CUSTOMERS. Requests and complaints ?up the ladder? with Voipo are completely ignored. Phone conversations remain intermittently garbled. Person on other end must inform me that s/he cannot understand me, can only hear every other word. I never know when the phone will suddenly ?cut off? in conversation and I will be left finally calling the person back on my land line (incurring additional fees)OR on my cell phone ( at .20/minute). Additionally, I never know if the Voipo line will actually be functioning. There have been many occasions when the system is OFF, despite the fact that the internet is fully functioning. Obviously, Voipo?s ONLY interest in me as a customer is that I foolishly prepaid for this system. Please don?t make the same mistake and fall for Voipo?s ?misleading assurance from Hostgator? Do yourself a BIG favor and minimize months of headaches, wasted money and lost phone calls. After months of intermittent phone service and internet usage, ongoing incompetence and deception, the ONLY service Voipo may provide would be for its VOIP competitors.
Comment by Gary on 8/8/2013 : I second your comments on customer service. I have experienced the same types of problems with them (not reading my previous service requests and not taking care of the problems). I have also been blamed for their failed adapter and was told I have to replace it with theirs at their cost (almost twice Amazon's price) or they would not provide support for it (which equates to a no DOA guarantee as far as I can figure out). Avoid this company if you expect customer service or support.
#57 : DEC 17th, 2012 : MICHAEL
Conversations broken up, not heard, etc. No amount of "fixing" helped the poor quality. Never again. I went back to AT&T and I HATE AT&T.
#56 : DEC 5th, 2012 : Thomas
not reliable at all. drops call and breaks down way too often. Tried many times to seek tech support but issue never resolved. I'm looking for a more reliable provide and that's why I found this site.
#55 : NOV 9th, 2012 : Walter
Based on several review, I ported my AT&T number over and it has worked like a charm. I love the call recording feature. Since signing up, we moved to a new home and I got to take the phone number with me with any hassle. Although not supported, I even run my alarm system through it and it works great.
#54 : NOV 2nd, 2012 : Dennis
Contact with Tech Support is fast, easy and very helpful. All my questions were answered to my satisfaction before I signed up. Excellent audio quality, very convenient voicemail which is easy to set up. I also like the call log which I can view on the computer. Bye-bye twisted pair. VOIP telephony will replace land line telephones soon. Sign up now and save big $s.
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