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The company VoIPo is one of the most recognized names in the hosted VoIP industry and for good reasons. Coming from the people who created the popular web hosting platform Host Gator, their services are based on a powerful internet platform designed to support everyone from home users to big business, and further caters to those constantly on the go. The company was started in 2006 and offers both residential and business VoIP services in the United States. The service is currently not available to Canadian residents. Each of the service plans include unlimited calling to US / Canada numbers and there are also 60 minutes of international calling included each month to select destinations.
One of the best parts about VOIPo as a company is the fact that they have very few plans which simplifies the selection process. For starters, both the residential and small business plans are compiled into a single category for an introductory upfront fee of $149, which equates to $6.21 a month over two years. For this price, you receive two years of service and an ATA (analog telephone adapter) which is used to directly connect your regular phone to the internet.
Even with the basic residential or small business service, VOIPo comes with several additional features. The ATA the company provides for connecting your telephone is leased to you for free, which is not the case for many companies that provide similar services. Other features such as 3 way calling, call blocking, voicemail, SIP-based softphone capabilities for computer platforms and mobile devices, 60 minutes of included international calling to select countries per month, as well as several other features like online fax capabilities.
You have the ability to transfer your number to their service for free in most instances. This can be used in conjunction with the Cloud VoIP service that starts at $3 a month. This is very useful in instances where you would like to keep an established phone number but do not require a full-fledged phone service for the number. A 30 day unconditional guarantee is also offered so if you are not pleased, you can send back their ATA device within this time frame for a full refund.
Additional business services are available such as a hosted business PBX solution. For a flat $20 monthly fee, they will host an online PBX with SIP capabilities. This service has much broader feature capabilities than the standard residential or small business solution such as an IVR (interactive voice response) system and correlating auto attendant features. Other common business features are packaged with the service such as call conferencing, modifiable call queues and many others that can be controlled via a web based administration VoIPo login (vpanel) portal.
An extensive knowledgebase, as well as live chat, forums and a customer support phone line are available through their website.
Though very pro-consumer, there are additional expenses that may come along with the service. Because the company is a qualified telecommunications company, you will be required to pay taxes based on your location. Though these fees are relatively small, two years worth of taxes can add up.
Some of the features and pricing require more details and explanation. For example, the number porting feature is not always free - a form must be submitted (it can anywhere from a week to 45 days to process) and, though not a common occurrence, a fee could be assessed in certain situations, or the transfer could be denied.
The ATA is provided on a free lease basis and as such remains the property of VoIPo. While there is a $49.95 fee if you damage it in any way, this type of replacement charge is common. If you are not comfortable with using a leased device you can always buy your own device and use it with the service. Check first to ensure the device you are planning to purchase can be supported.
A VoIPo softphone is also available for mobile, tablets or computer devices,although the company does not have its own application. This means that a user will need to use a third party application for either a computer or smart phone which will require additional configuration. The company recommends X-Lite but other applications such as ZoiPer can be utilized.
VoIPo offers low priced services that include many additional features that are backed by U.S. based customer service and support. This results in exceptional value for both consumers and businesses seeking a VoIP based phone service.
For business users, a hosted IP PBX starting at only $20 a month is a steal. Smaller businesses can enjoy a virtually worry free system by using the home service. Though using their service via a softphone will require additional configuration, this can greatly reduce expenditures on mobile expenses.
The lack of a mobile app for either Android or iOS (iPhone, iPad) based devices could be an issue for some though, as more and more people want to have easy access to their phone service at all times via their personal smart phone device.
In summary, VoIPo is an excellent choice for either home of business phone service.
The reviews listed here have been submitted by actual users of the service. If you are an existing user of the service we would like to hear from you. Your opinions are welcome and will help others decide if a this service is good choice as their home phone solution. Click on the green button to add your own review.
VoIPo reviews are listed in chronological order.
#88 : MAY 9th, 2016 : Alannah
After almost four years of having this service, every time I plug the adapter into an outlet, it sounds like its frying and I can no longer use the service. I haven't been able to and I keep going back and forth with CS stating that I need a new adapter line. Now there asking me what my voltage and amperage is. Really? I have had the service for this length of time, and have just recently experienced the frying noise. Nothing going on with voltage or amperage. How difficult would it be for them to just send me a new adapter? Also, just to mention a couple of months back I needed to call 911. It would only ring once and disconnect. Then the 911 operator called me back and she and I couldn't hear each other, yet other phone calls were just fine. So, there's a 911 issue for sure. Glad I haven't had to use it since then.
#87 : APR 4th, 2016 : Anne
Pros: - Every time I have an issue it is resolved quickly. I submit a ticket and within an hour someone (a real person, not a computer) responds and the problem is fixed or being worked on. - I have never had any issues with call quality. - You can use multiple soft phone programs with VoIPo. - VoIPo does have an iPhone/iPad app, works similar to a phone, you can record conversations. - it's less expensive than a land line or cell phone, and you can have a number in a different city if need be. - you can use it from anywhere with an Internet connection. Con: - one of the only negatives is the usability of the SMS feature. It is straight forward and makes sense BUT you can only send texts through their website (you have to log in, etc.). What would make it a slam dunk is if you could send/receive SMS messages from a soft phone. You can have SMS messages forwarded to an email, phone number, or other options, but not to a soft phone.
#86 : FEB 18th, 2016 : Marie
No simultaneous ring as advertised, they can't make it work. They say there is nothing they can do about it. It took a long time to get the phone working, so many phone calls made and different agents who could not help. Price is great but you don't get the quality and customer service they claim to have.
#85 : FEB 6th, 2016 : Allen
I had no problem setting up the service. I am 70 years old and not familiar with much technology. They assisted me with documentation that was easy to follow. If a problem occurs I chat or email and get a quick response and resolution.
#84 : FEB 5th, 2016 : Bruce
My only problem is with my Internet service provider who is Xfinity (Comcast), because they reset my IP address and VOIPO won't account for this and I presume Comcast does it to keep people from signing up with other VoIP providers. It's easy enough to reset by resetting the modem, resetting my WiFi and VoIPo modem concurrently. I believe I end up paying about $7 a month!
#83 : JUL 6th, 2015 : Rick
Worked reasonably well at our house for a year (only occasional issues with noise on the line), so setup inlaws with VOIPO to replace their Vonage, which worked great, but was expensive. VOIPO never worked for them; initially they could not receive any calls. After many hours on the phone with customer support, now they can receive some incoming calls and only have noise on the line about 50% of the time. Now our VOIPO is pretty bad - noise on the line and cannot call some numbers (goes immediately to busy, even if not busy). Switching providers.
#82 : JUN 1st, 2015 : Wilson
It was good in the beginning, but now there are too many problems. We hear the bell but when I pick up the phone there is no sound. Sometimes, people call me but it does not ring. Sometimes when I call, the other person can't hear me. I talked to customer service, they told me to try this and try that for months so far the same thing. My mom has the same phone because of me but she has the same problem. I have a very fast 100 MB cable Internet. When I got started with this company, the rating was good. Now I see it's going bad. The only good thing about this service is the price other than that I will not recommend this to anybody. Time to change but which one is the best?
#81 : JAN 5th, 2015 : Dale
Always had back noise, even after I changed Internet provider. We are unable to receive calls after 7 months. Unplugged it for most of the last year. Friendly people but no help.
#80 : DEC 2nd, 2014 : Robert
I was happy with the service for a few years, then I started getting dropped calls (in & out). They keep doing adjustments that do not fix the problem for very long.
#79 : SEP 4th, 2014 : David
I have had this service for about 6 weeks. This is the 5th VOIP service that I have used and of the list this one ranks at the bottom. Every aspect of getting it going has been a battle. Problems porting and it is my fault. The second attempt worked, ha, my fault. Two days after the port goes through I have to open a ticket to remind them to complete the port on their side as now the number is dead and goes to never never land. Then I realize that after my virtual number was ported it is like, oh, you want that to also go to your number, let me fix it. Problems with calls going dead while using their adapter, my fault. If I use my own PAP2T that has been in service for years it works great. They blame the issues on my routers DMZ. Then international calls are not completing as expected and I get to wait through a 3 day weekend for support to come in to check it. Problem found, their end. Then I get a bill for the failed international calls and they hold firm to the billing saying they show the call connected. Wait, you just changed the routing for my account so these calls will now work but then insist I have to pay for the failed calls because their broken system claims the calls connected. These folks are a joke. My friends are calling them VOIPoo because it better describes their service.
David (Oct 1st, 2014) : Well, I have completed my promise. I have cancelled my service and moved on. And with each passing day I know I made the right decision. Any complaint to this company falls on deaf ears. Complain about the service and they stop communicating with you. They have NO interest in customer service despite what they tell you. I have yet to get my refund and wonder if I ever will. Oh well, lesson learned and buyer beware.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
#4 : Posted by Jim50 on September 22nd, 2015:
I am a customer of VoIPo since 2013. I am signed up thru 2019 (but this is now under review). I needed a replacement adaptor early this year due to the unit sparking when resetting it. VOIPO sent a replacement. The new adaptor went out 2 weeks ago, just would not connect but it came back up with support assistance. We had one small electrical outage, [ONE outage, not outages] with the adaptor plugged into a surge protector. The router, printer and phone were all plugged into this surge protector and everything except the adaptor is working. VOIPO blamed the outage on ruining the adaptor because most of the adaptors last 4 or 5 years. The idea on blaming the customer because most adaptors last 4 or 5 years is ridiculous. I had to pay $50. If this new one fails, they will charge me again. So no matter what the service cost is, you might end up with additional replacement costs.
#3 : Posted by Great Service Since 2007. on March 29th, 2014:
I have been with this company since 2007. The calls are crystal clear. Voipo has very good features that other companies charge a hefty premium for their use. I have a fax machine, and the way to fax is not complicated. For a minimal yearly fee you can send and receive faxes. One is given a separate fax number. You scan your fax and then using their site's program you send the fax. Your fax are received via Email and if you need to print it you can print the complete fax or just the main information of the fax. This saves paper, and ink. I encountered one problem after all these years with them this week and it was solved very quickly. They needed to upgrade the firmware of the Voipo box. This took ten minutes, they stayed on the phone with me all that time. They did not rush me at all. All in all once the firmware was upgraded my problem was that I needed a new phone cord and the problem was solved.
#2 : Posted by Houstin Hutton on September 26th, 2013:
My VOIP line has been down for 4 days. The VoIPo support will send an e-mail question to me. I will answer that and it takes about 12 hours for someone else in their tech support to e-mail me back with another question. This has been going on for 4 days with another question after another and I still have a dead line. I prepaid them with 2 years to get the cost down. I think it is about time to switch since VOIPo does not care obviously.
-> Response: It may be worth trying their live chat as at least you will get real-time feedback, rather than email (which can be frustrating). Have you tried using a push button phone (DTMF touch tone)? Sometimes the old rotary dial phones can be problematic with certain VoIP ATA boxes especially if it coincided with a firmware update recently. Also it may be worth running our speed test and looking at our troubleshooting section. Feel free to pass on the results of your testing and we will try to help.
#1 : Posted by Jack L on May 3rd, 2013:
Awesome value, needed to use their support just once and they seems to be on the ball.
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