The features and customer service are excellent. Intelligent people who seem to care answer the phone, and the follow-up is quick. But the connection quality ranges from okay to really bad. There is more often than not an echo on the line, even when I turn down (as they instruct) my input and output volume. There are occasional very loud squawks. Worst of all, on a long call after about 15 minutes the called party can no longer hear me, although I hear them fine. I like the company and wish they could get their technical act together, but until they do it's hard to recommend them.

This provider accepted a "deposit" against future service with promise of refund if not satisfied. I was delayed in setting up my equipment. In the interim, Voicepulse changed their policy and began charging me (no service was provided). Despite the fact that they NEVER PROVIDED ANY SERVICE OR NOTIFIED ME OF THEIR POLICY CHANGE, THE KEPT 70% OF MY MONEY. I consider Voicepulse a DISHONEST business.

The VOIP adapter supplied by the company drops all VOIP service at random. Also, we are unable to connect to certain phone numbers--one of which just happens to be a good friend. Neither problem has been solved after emailing back and forth with tech support for almost 2 months.

Great VOIP provider. I not only use them in my office, I resell their services now. Best SIP provider for small to medium business I have found yet.