Reviewers Comments:

Sound quality is very poor. No help in calling technical support (ALL EAST INDIANS)!!! I initially called for poor call quality and currently I have no phone service!!! I was on my cell phone with the "tech support" last evening for 4 hours and the problem got worst from poor quality to no phone service. I am currently looking for another VoIP service, hopefully ENGLISH speaking! Lingo sucks!

Reviewers Comments:

As long as everything works.... lingo is a good value.... but if you EVER have a real problem and have to rely on customer service.... you might as well just walk away. The 'all Indian' force is absolutely incapable of doing anything, wastes tons of your time with useless re-iterations of what you just told them, promises resolutions within 24-48 hours, which after 24-48 are still there, upon which they promise you a resolution within 24-48 hours... you get the picture... long story short my 24-48 hour window is now 3 weeks old.....

Reviewers Comments:

Clear call quality with tone recognition voice mail and stutter tone excellent, have no problems so far. Know other people who have LINGO and are pleased with phone service & good customer support. Easy to speak with someone in CService also 24/7.

Reviewers Comments:

I've been using Lingo since late 2004 and am very happy with their service. One thing to keep in mind with VOIP is that it's not 100% plug and play. You may have to make some adjustments with your network to optimize the service. Lingo offers a "connection enhancer" which allocates more bandwidth for a call. You can select it from the Lingo web page. Also if you have an ISP like FiOS where you must plug your adapter into the router - you'll have to use your QoS settings or place the adapter in the DMZ for best results. I have had a couple hiccups with their service but nothing an adapter reboot didn't fix. As far as calling support...I never had an issue that required calling support.

Reviewers Comments:

I've had lingo since Sept '05 and had no issue with ordering or installation. However, I used to have slower internet, and that really made calls unusable unless no one else was using the internet. Since then, I upgraded to a faster service, and had no problem with call quality. As far as I know, Lingo is the only VOIP that has free landline calls to many Asian countries which came in handy (with Unlimited plan) One almost comical customer service experience: Last August, I decided to downgrade to SmallTalk (500 min) since I don't talk much on the phone. I sent an email request, and a few months later, I noticed that the plan hadn't changed. Didn't bother to call, and in Jan of this year, I get an email back from Lingo: "You recently requested to change your Lingo calling plan. This email confirms your plan has been changed as of Aug 20, 2007." Well, it wasn't exactly recent, and the plan changed in Jan, not Aug 07. Obviously, I was very disappointed with their 'email' service. However, when I finally called them today, there was no wait. I told the rep what happened, and I request for refund of the difference in the fees beginning last Aug. To my surprise, he just said 'you're right'. Then he proceeded to issue me a refund... Despite the email mess up, I think I would still recommend Lingo.

Reviewers Comments:

I have had Lingo for over two years and unless something happens will have them for years to come. Never any issues with billing, call quality is awesome & I save about $800 per year on international calls. Get caller ID for free too so save a fortune by not answering telemarketing calls :-)

Reviewers Comments:

I am really happy with Lingo. Had them for 18 months and their service has not let me down. Great features and I can call friends in Europe for free. Saves me a fortune.

Reviewers Comments:

I've had the service now for over two years. I had a little trouble at the beginning with porting my number but a couple of calls to customer service and it was fixed. Over the past 2 years I've never had an outage and I figure I have saved over a $1000 since my family are all back in Europe. If you want to call overseas then I'd recommend looking at Lingo, even for US calling they are one of the cheapest.

Reviewers Comments:

Signed up for this service with ease. Setup is easy if you're not running any services on your network, you don't have admin rights to their terminal adapter so you'll have to order a second IP address if you need to open ports. The real fun came when I wanted to cancel the service, I requested via email and got surveys asking why I canceled the service then got billed again. Contacted customer care again and got the same thing. Emailed yet again and was notified that they don't take cancellation requests via email you need to call in, called in and got it canceled then got another bill two days later which they refuse to refund. Stay away if you ever plan to cancel the service.

Reviewers Comments:

I've had Lingo for 5 years or so. From the comments that I am reading most of the problems have to do with system latency and how you install your equipment. Since I was a network support person and the Manager of MIS for the ART business unit of BASF I have some experience and knowledge in these things. I know that Lingo tells you to put their unit front of your router, ie., cable modem, to Lingo unit, to router. Their reason is that routers slow down the data flow. Excuse me are routers what runs the Internet? When I stated that the Tech Support person agreed with me. I asked him, "How would you set this up through the router"? He said, "We could do this through the DMZ". It took us only 45 minutes to do so, and I have never had a problem with speed, dropped words inbound or outbound, and when I moved from Charter to Comcast I installed my network let it sit for a day and had perfect service without a hitch for two years. Yes, I have 6 MB down and 512K up which leads me to the other complaints. When you install VOIP you have to update your network interface software as it usually isn't optimized or have all the upgrades necessary. This will improve your telco experience, but will also improve your web surfing as well. Good Luck to all.....

Reviewers Comments:

Surfed lingo website and placed an order. Equipment arrived in a timely manner via UPS. Was simple plug in of equipment and the phone was in working. Took no more than 10 minutes from opening the package to being able to make/accept phone calls. Compared with Vonage and know of people who are vonage customers - they think I got a great deal being with Lingo. The three phone number feature and international phone number deal ... is SUPER, could not be better deal and quality of VOIP for home than this !!! A very satisfied customer. Only setback is their tech support - they are very polite and try to be helpful , there are no hold times - however often they are replying with scripted questions and do not understand what the problem is. So far have only made one call to get help with their website feature configurations. Tech support was able to resolve my issue within 10 mins period taking me through all the options.

Reviewers Comments:

This is the biggest rip off I've ever been involved in. The product did not work with my internet. We called customer tech to verify that we were doing everything right, we were, he suggested that we return the product. We did return it in the original package within 10 days. We included a letter explaining the problem and asking them to cancel the account. I continued to be billed. I wrote another letter, tried to get through by phone, and finally sent an e-mail. I finally got a hold of them through my credit card company. They said they have no record of me trying to contact them, funny, I still have a copy of their e-mail verifying that they had received my letters.

Reviewers Comments:

Lingo Rocks !!!! I've been using Lingo since Summer of 2004 and never had any major problems other than few minor ones that I don't even count against them.

Reviewers Comments:

The first problem we had with this company was with a delayed reaction so you would have to wait for the person to finish talking for a few second before you could reply. Technical support said it was our problem. This was frustrating but we could deal with it. We switched to Lingo because we call India and the rates are good but every time we would call after 10minutes the line would cut off. Technical support also said this was our problem, now they are saying it is because India is a busy place to call. The latest problem we are having is billing for service not requested. It is a nightmare to call their customer service. Save yourself time energy and money and order a different VolP provider.

Reviewers Comments:

My failed attempt to port a number to Lingo has soured me on this company forever. I filled out the LOA (letter of Authorization) no less than 4 times. The customer support personnel are not in direct contact with the number porting people. I made repeated phone calls to support to find out status. Broken promises to call back when they find out information. Note that this all started in march of 2007, well before the SunRocket debacle, so that is no excuse. Although the price is competitive, its features are inferior compared to my new VOIP provider Viatalk. There incoming call log has no caller id information. And is always displayed in GMT. Viatalk's custom call routing leaves Lingo in the dust. Pile on Viatalk's whitelists and its integration with Do Not Disturb (Viatalk lets you define a list of numbers that can get through when do not disturb is on) and Lingo looks weak and inferior.