Lingo VoIP Review and VoIP Ratings
Consumer Lingo Reviews at WhichVoIP.com

Reviewers Comments:

Lingo customer service people take the prize for knowing how to make a customer mad. I called their helpline to get my issue resolved. Spoke to the staff who did not appear knowledgeable, but promised a callback. I waited for few days and did not hear from them. Called the helpline again and wanted to speak to a supervisor. The representative did not get the supervisor but continued to talk. HEY, LISTEN TO THE CUSTOMER FOR A CHANGE!!!!! I was on the phone for quite sometime and the representative kept arguing with me .... I don't know where Lingo found such poor staff for their customer service department. I checked with others who used or continue to use Lingo that one needs to call their senior management and issues get resolved then. I sincerely hope Lingo get more knowledgeable people on the phones, who can help customers. I need a service that works and people who can help in the hour of need. I am not paying for poor service! If this isn't fixed, i will take this to the BBB and FCC.

Reviewers Comments:

Lingo only believes in chaeting their customers. They change the contract terms anytime they want, have terible service yet want to charge a exorbitant termintion fee of 100 dollars. They are out of their minds. They have their customer service located in a far away land where people do not understand a thing and can nither be understood. They just go in circles to give answer to simple questions. It has been nightmarish to have worked with their customer service over the last couple of months. Firtsly it takes ages to connect to a person and when finally you do get to hear a human voice u do not understand what they are talking about as they do not have any clue themselves what they are saying. To add to this i am sent an email every now and then for referring friends and with the offer of giving $50 per person. I referred a friend of mine six months back and yet haven't received anything except three reference numbers. This time I was asked to send a copy of the confirmation mail I received from Lingo after the referral. Now it has been six months and normally I don't keep my mail that long in my mailbox. How am I suppose to give Lingo the copy of the confirmation. The only lesson I learned from this experience is to not refer anybody in the future because it seems to me that this is just a business gimmick. They definitely don't honor their promise.

Reviewers Comments:

I moved to Lingo when Sunrocket wound up and was really happy with their service for over 18 months. Lately their customer service seems to have become pathetic. Representatives just cannot speak clear English nor do they know anything about the Lingo service. It has been very difficult to get someone in their Customer service department to help me. I checked with my friends and family members who too switched to Lingo. They too have had very poor experience. Lingo seems to be loosing its flair for providing good service. Can anyone help me with the number for their senior management? I have been a loyal customer and want their leadership to fix this issue. Hope this is a blurr and not something that will plague the service.

Reviewers Comments:

I am fed up with pathetic customer service that Lingo is providing. I have called numerous times in the last 2 months to get help with an issue that has been bother the service. I get to speak to agents who are sweet talkers but have no clue how to help me. I am fed up with the service and would NEVER recommend this to anyone. Till a few months ago, I was a really happy customer who stood by this company and referred it to my family, friends and colleagues. When i tried to cancel they asked me for a cancellation fee. Are they out of their minds!!!... they want me to pay them when i have not been able to use their service for more than 2 months and have already been charged for both months. I will take these bunch of crooks to BBB and fight this to the HILT.

Reviewers Comments:

We have had Lingo for almost five years, and are totally satisfied - esp. for calls to Europe. Now my in-law has Lingo, and one of our neighbors, and they like it, too. If you know how a Computer works and what a modem is, set-up should not be a problem. If it doesn't work, just call Lingo.