The below provides a quick overview of the user submitted reviews for ITP.
|Service Provider||Number of Reviews||Average Rating||Recommended|
ITP reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#77 : OCT 15th, 2013 : Mike
Went with service as the features were attractive. Once active, found the features confusing to use. After a month the service went out over a weekend. They have no repair service after hours/weekends. No one to answer phones. Once tech was reached on Monday, I was told the problem was in my wireless modem/router from Century Link and I should replaced it. Service went out again 2 more times. I replaced ITP and went back to Vonage and have not had a problem since.
#76 : AUG 11th, 2013 : Granny
definitely made every effort to satisfy my needs-young person in service area could use more experience in social skills-phone line does break up-can't register my ph with E911-we'll see...
#75 : AUG 9th, 2013 : Tom
finally got someone to answer many calls cannot cancel unless I pay for many months of no service -- cannot cancel by email so you can setup online "instantly" takes an act of god to shut it off NEVER__NEVER USE THIS PROVIDER NEVER
#74 : MAR 22nd, 2013 : John
Website is vague about a trial. They say first and last month free, but this is deceptive. If you cancel watch out - it cost me $45.90 non-refundable after I renegotiated phone service with my internet provider. There are other companies who have a trial for real. BTW - customer service sounds so muffled when you call. Was going to recommend but am left with a bad taste over the non-refund.
#73 : JAN 24th, 2013 : Tri
the VOIP router is so bad that it slow down the downstream of my cable modem from 25 mps to 5-6 mps, the sound quality had been up and down, I have to reboot the VOIP router all the time just to make sure that I can hear what is on the other end. it is no longer cheap anymore since I can do better with Ooma for half of what I am paying now. they also want me to pay for the shipping of the VOIP router back to them since I cancelled the account with them. this is not what I expected, the lease they can do is to email me the return shipping label so I can drop it off at UPS for them.
#72 : NOV 19th, 2012 : Dan
Ordered this service based on other customer revies. I have never been more disappointed in this product. Bought this for the sole purpose of porting my current home number. After 30 days, no port. I called, they never received my request but took my money for set-up. I gave them 30 more days, still no port and no response from them (but paid for another month service I never used. I called to cancel, and the same day they charged me $99.99 without notification. I called to asked why and they told me they could do this if they "believed" I would not return the equipment. THEY CHARGED ME THE SAME DAY I CANCELED. Stay Away!
#71 : NOV 14th, 2012 : Chad
I received my ITPvoip adapter the same day Hurricane Sandy hit NY (which is where this carrier is based)! Unfortunately, it took me another 6 days before my service became active in Michigan, but since then, I have had no complaints. Beware, I did not read the fine print and there was a $49 activation fee..so the first two free months are eaten up by this fee - just as an FYI. Other than that, I would definitely recommend this service to my friends. I like being notified of voicemail via email and having the message attached to the email makes it very easy for me to stay current with it.
#70 : OCT 28th, 2012 : Rose
I was not told about the shipping and handling fee so they issued me a credit right away when I complained. I had a hard time setting up and the IT guy was rude but overall I like the price, the sound quality is fine. So far we haven't had any issues, we don't use our landline that much anyway. I think it's great after being gorged by AT&T for years for phone service.
#69 : AUG 10th, 2012 : Mark
Had numerous problems with them. I originally switched to ITP from Cox telephone trying to save a buck. What a mistake. Had issues with the people on the other end not hearing me or vice versa, those automated machines would not recognize any numbers I typed in, etc. Quality was 'OK' at best. I canceled service and went back to Cox. They charged me $100 for the router after I canceled, saying I should have returned it, but they never said or sent me anything about this. Very annoyed.
#68 : MAY 15th, 2012 : Kenneth
#67 : MAY 7th, 2012 : Dave
The actual charge for the 500-minute $9.95 service is really $15.07. there is a "line charge" of approximately $2.00 per month. I understand that you must pay taxes on the service, but the other fees are not described. As a minimum, the service should be described as costing $11.95+ per month. Also, the "shipping and setup Fees" total over $40.00!! Stay away.
#66 : APR 25th, 2012 : Ellis
ITP is a cult. Their serice is good, and their tech support is outstanding. But just try to leave. They won't let you without a phone call. Now, joining them is easy enough, and they are quite happy to take your money over the internet, But the only way they'll lte you quit is by calling them. We quit using their service over two months ago. We've instructed our bank to not pay them. Yet they keep billing us every month. Further we sent then a letter asking that they cease and desist. They don't publish their us mail address -- you have to do a whois to get it. We sent them a certifed letter telling them of the termination. No response, and they keep insisting that we must call them on the phone. We work nights, We are asleep during their office hours, so there is no way they are ever going to hear from us. ITP is likw a cult. Once you're in, they never let you go.
#65 : FEB 6th, 2012 : Andrew
It started fine. But as time goes on, the quality become worse and worse. Now 1-2 months later, I can't make calls because the voice quality is soooo bad. Unbelievable. Their tech support told me that it was either the cable to the modem was bad, or I was losing packets thru the cable modem or Comcast. Called Comcast, they told me that their signal was good. So whatever it was, the whole thing was just not working. Another thing, they started charging before I got my phone # ported over, and the porting took a month.
#64 : FEB 1st, 2012 : Jeff
BAD Experience with ITP. I tried ITP because their website says their adapter will power all the phone jacks in your home. This did not work for me per their directions. When I called to cancel they said I still had to pay the shipping ($16.95) and the Activation Fee ($29.95) and pay to ship the adapter back ($12.00). So, if you want to try VOIP, be aware that ITP will charge you $60.00 even if you return it after 5 days. Next time, I'm using VONAGE - free setup, free activation, and it costs less overall for the first year than ITP.
#63 : JAN 31st, 2012 : Judy
This is a great company. Easy to install, easy to use. Very good features not available with land line phones. Best of all, the customer service reps are based in the USA, and they are extremely easy to deal with. I have been recommending this to everyone I know.
#62 : NOV 5th, 2011 : William
There servise is first class
#61 : AUG 31st, 2011 : Denis
I am entering my 5th year with ITP. Qwest made porting my phone number a problem but ITP has worked very well. We rarely use more than 500 minutes/month. If we did i would sign up for the unlimited plan.
#60 : AUG 1st, 2011 : Mike
I have used packet8, Broadvoice and Vonage most of them either have support that is in some other country that has not a clue what you are talking about. ITP has the best of everything except one thing and one thing only and that is the telephone customer support is not 24 hours I am frequestly in the Philippines and trying to get customer support means I have to get up at 3 or 4 am to call. When I do get them on the phone they speak English and never fail to handle any problems that i may have they are really the best all around .
#59 : JUN 7th, 2011 : Ben
I've had ITP VoIP for years (since 2006). At first I was skeptical seeing as how they were U.S. based and such a bargain. I have rarely ever been let down. Their customer service is top notch. The only complaint I have is that some 800,877,866 and other specialty numbers like 310 don't work. Example: Canadian companies that don't sell to the US don't pay extra to receive calls to the 800 numbers from anywhere outside Canada (makes sense). So when I call one of these numbers I'll get a message saying that "this number does not accept calls from your area." When this happens I'll usually go to the website of the company and scratch around looking for any local (or at least Canadian) number that I can use. I usually end up in the wrong department but I play stupid and ask for another local number. I usually get in touch with who I need to talk to.
#58 : MAY 12th, 2011 : Gary
ITP is the invisible voip provider....and that's a good thing! The service and sound quality are so good, I've only had contact with customer service once in 4 years. And that minor problem was fixed almost immediately. Pretty rare in this day and time! And more than I can say about my former landline provider. As seamless and transparent as a service provider should be....I highly recommend ITP.
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