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AT&T VoIP Review and Ratings

AT&T REVIEW SUMMARY AND FILTERING OPTIONS
Total VoIP Reviews 25 Total Reviews 7
Recommended: YES 12 Total Reviews 8
Recommended: NO 13 Total Reviews 6
Average VoIP Rating (3.6) Total Reviews 3
VIEW OTHER POPULAR PROVIDERS Total Reviews 1
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AT&T VoIP Phone Service | User Submitted Reviews and Ratings

AT&T VOIP REVIEW 25 REVIEW DATE: DEC 29th, 2011
OVERALL RATING: (1.4) REVIEWER: LK
PLAN NAME: RECOMMENDED: No
1st VoIP Service: No (Comcast) Ease of Ordering:
From Order to Use: 5 to 10 days Time using Service: 1 to 3 months
Ease of Set-Up: Value for Money:
Features: Sound Quality:
Reliability: Customer Service:
Internet Connection: DSL Internet Provider: AT&T (also awful service)
Reviewers Comments:

After 2 months we still do NOT have usable VoIP from AT&T. We've spent hours on the phone with them and they are billing us, but the phone has NEVER worked. We just "upgraded" our Internet and tried to bundle the phone service - Comcast worked although they have shady billing so we are continuing to look for alternate providers.

AT&T VOIP REVIEW 24 REVIEW DATE: JAN 29th, 2011
OVERALL RATING: (3.1) REVIEWER: Randy
PLAN NAME: World Plan RECOMMENDED: No
1st VoIP Service: No (Phone Power) Ease of Ordering:
From Order to Use: 5 to 10 days Time using Service: 3 to 6 months
Ease of Set-Up: Value for Money:
Features: Sound Quality:
Reliability: Customer Service:
Internet Connection: DSL Internet Provider: AT&T
Reviewers Comments:

In spite of their Class Action suit - their customer support is badly lacking. We encountered terrible quality to Egypt and even worse response to get it fixed. I was told to send emails with specifics and never once did I get a reply or credit for bad quality. When I canceled today - I was assessed a penalty for early termination and one for disconnect. I was told over the phone there were no penalties or disconnect fees but it was my bad for not getting it in writing. I'm headed back to PhonePower!

AT&T VOIP REVIEW 23 REVIEW DATE: MAY 5th, 2010
OVERALL RATING: (2.1) REVIEWER: Fred
PLAN NAME: Business in box RECOMMENDED: No
1st VoIP Service: No (Other) Ease of Ordering:
From Order to Use: More than 21 days Time using Service: Less than 1 month
Ease of Set-Up: Value for Money:
Features: Sound Quality:
Reliability: Customer Service:
Internet Connection: Business Internet Provider: AT&T
Reviewers Comments:

This is a new install as a replacement for a 23 channel PRI. AT&T Convinced me to convert to their "Business in a box". That was Friday, It's wednesday and we have been down on and off since then. I spend almost 5K a month with AT&T and can't wait until my contracts expire so I can bail from these people. Nothing but problems since the install and their tech support is terrible.

AT&T VOIP REVIEW 22 REVIEW DATE: MAR 12th, 2010
OVERALL RATING: (1.6) REVIEWER: Tim
PLAN NAME: Business in a box RECOMMENDED: No
1st VoIP Service: Yes Ease of Ordering:
From Order to Use: More than 21 days Time using Service: More than 6 months
Ease of Set-Up: Value for Money:
Features: Sound Quality:
Reliability: Customer Service:
Internet Connection: Not DSL/Cable/FiOS Internet Provider: AT&T
Reviewers Comments:

Had this installed in my office (business) in August. AT&T was supposed to have NCR do installation, they NEVER SHOWED UP! The T1 line failed after heavy rains due to old infrastructure - - - repair person said they had dried out the trunk line at the same spot just 12 months earlier, indicated the immediate lines and boxes were ancient and in desperate need of upgrade. Service crashed again about 45 days later, my business was without phone service for two days - - - first day was when it rained, the second day was 45 days later when equipment installed in my office crashed. I had to escallate this to the highest level of management at AT&T. Sound quality waivered and required AT&T to "tweek" settings with little to no improvement. The final straw was today (7 months from install) when a network failure caused crash of all 8 phone lines in to my office! On top of all of this AT&T fouled up the billing and it took months to get that straight. My opinion is to stay as far away from AT&T voip as possible. It appears they rushed the product to market and it has proven to be completely unreliable form the start. On top of it AT&T service has been bad - - - until I escalated the problem to the highest level of management did I get any kind of help or service. I am attempting to get out of my 3 YEAR contract and moving to another phone provider with regular, RELIABLE phone service form a company that appreciates it's customers. This has been a disaster for my business!

AT&T VOIP REVIEW 21 REVIEW DATE: MAR 8th, 2010
OVERALL RATING: (3.9) REVIEWER: Abdalraheem
PLAN NAME: Asya RECOMMENDED: Yes
1st VoIP Service: Yes Ease of Ordering:
From Order to Use: More than 21 days Time using Service: More than 6 months
Ease of Set-Up: Value for Money:
Features: Sound Quality:
Reliability: Customer Service:
Internet Connection: Wireless Internet Provider: Good
Reviewers Comments:

 

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.