After 2 months we still do NOT have usable VoIP from AT&T. We've spent hours on the phone with them and they are billing us, but the phone has NEVER worked. We just "upgraded" our Internet and tried to bundle the phone service - Comcast worked although they have shady billing so we are continuing to look for alternate providers.

In spite of their Class Action suit - their customer support is badly lacking. We encountered terrible quality to Egypt and even worse response to get it fixed. I was told to send emails with specifics and never once did I get a reply or credit for bad quality. When I canceled today - I was assessed a penalty for early termination and one for disconnect. I was told over the phone there were no penalties or disconnect fees but it was my bad for not getting it in writing. I'm headed back to PhonePower!

This is a new install as a replacement for a 23 channel PRI. AT&T Convinced me to convert to their "Business in a box". That was Friday, It's wednesday and we have been down on and off since then. I spend almost 5K a month with AT&T and can't wait until my contracts expire so I can bail from these people. Nothing but problems since the install and their tech support is terrible.

Had this installed in my office (business) in August. AT&T was supposed to have NCR do installation, they NEVER SHOWED UP! The T1 line failed after heavy rains due to old infrastructure - - - repair person said they had dried out the trunk line at the same spot just 12 months earlier, indicated the immediate lines and boxes were ancient and in desperate need of upgrade. Service crashed again about 45 days later, my business was without phone service for two days - - - first day was when it rained, the second day was 45 days later when equipment installed in my office crashed. I had to escallate this to the highest level of management at AT&T. Sound quality waivered and required AT&T to "tweek" settings with little to no improvement. The final straw was today (7 months from install) when a network failure caused crash of all 8 phone lines in to my office! On top of all of this AT&T fouled up the billing and it took months to get that straight. My opinion is to stay as far away from AT&T voip as possible. It appears they rushed the product to market and it has proven to be completely unreliable form the start. On top of it AT&T service has been bad - - - until I escalated the problem to the highest level of management did I get any kind of help or service. I am attempting to get out of my 3 YEAR contract and moving to another phone provider with regular, RELIABLE phone service form a company that appreciates it's customers. This has been a disaster for my business!