The below provides a quick overview of the user submitted reviews for Vonage Business business VoIP phone service.
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Vonage Business provides reliable business VoIP phone service for small to mid-size businesses in the U.S. The system's 40+ built-in features are easily managed within an online admin portal, and customers are supported by a large and experienced in-house support team. The company maintains its own technology and proprietary cloud platform and frequently rolls out new system features and functionality. It's a robust and time-tested system that is among the best values in the industry.
Three plans are offered by Vonage in order to cater for businesses of all sizes: the metered plan, unlimited extensions and virtual extensions. The metered plan covers those with minimal calling needs and is effectively a pay per minute plan. The unlimited plan covers unlimited inbound and outbound minutes. Finally the virtual extensions plan is aimed at remote workers and others that do not have a requirement for an actual office phone, instead relying on a cell phone to forward calls to.
We like that the unlimited plan has no reasonable usage limit. Often providers will state in their terms and conditions that a reasonable usage applies to unlimited plans. Normally this is between 3,000 and 5,000 minutes depending on the provider.
No contract exists so you can cancel at any time. All that is required is a form to be submitted online, cancellation will occur three days from submission. By not locking customers in to contracts, it tends to suggest confidence in the service they provide.
The feature set offered is impressive. A basic feature set meets the needs of most small businesses such as caller ID, call waiting, voicemail and the likes. Additional features are offered to support remote working, such as cell phone integration, voicemail to email and iPhone/Android apps. Other features are provided to enhance productivity such as conference bridges, paging groups and desktop plugins for outlook and CRM integration. You can view all of their features using our feature comparison tool.
Finally, we really like how transparent this company is. On the rare occasion of a network outage, it will broadcast the issue and provide status updates through its social media channels and on their website system status page. Some other providers choose to cover up outages and keep customers in the dark. The support section on their website has lots of useful resources to help troubleshoot problems and configure features and plugins. You can submit tickets for support or call them directly for help.
For the unlimited plan there is no reasonable usage limit stated and this is rare these days. However, this also leads to some confusion as the terms and conditions clearly state that the unlimited plans are monitored for abuse and can result in termination of service. The expectation is that your company falls in line with the average usage for a small business. Sometimes it is better to just remove ambiguity, either say it is truly unlimited or state what the upper limit is.
For those businesses that still like to be invoiced through the mail and pay by check, this could lead to some frustration. All invoices are sent via email only and if paying by check there is an additional $10 per month processing fee. Also, if paying by check, there is a requirement to always have at least one month credit in your account.
Additional usage charges are incurred for calls to Alaska, Hawaii and of course International destinations. This is often the case for U.S mainland providers but worth stating.
Voicemails are securely kept in the cloud for a maximum period of 3 months and are then deleted. Likely not a huge deal for most customers.
Finally, a note on fax numbers. New fax numbers that Vonage assigns for your business cannot be ported out of Vonage should you move to another provider. Also, if porting a fax number in to Vonage from another provider there is a fee of $100 per number to perform the port.
The Bottom Line
Vonage Business is a well known brand for phone service. Pricing is competitive for its hosted service and very feature rich, with productivity enhancing features such as outlook and CRM integration. A strong emphasis is placed on customer service and transparency, going back all the way to the early days when this service was owned by Vocalocity.
Author: Andy Forgrieve
Our visitors have been adding reviews for Vonage Business (formerly Vocalocity) since 2008. During this time it has consistently ranked high on our scores across the board and with over 100 user reviews in total.
Very cost efficient. Cut my calling expenses by about 75%!
Customer service reps are friendly, knowledgable, and willing to help.
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Vonage Business reviews are listed in chronological order.
#109 : APR 3rd, 2015 : John
I thought this would be a great idea, maybe it is for those with 1-3 employees. We had 11 phones total with 50 Mbps Internet and the quality was horrible and a good percentage of calls were dropped. Mostly everyone had to resort to cell phones while we frantically searched for a new phone system, which was very damaging to our business. I spent days on the phone to Vonage Business and never was able to resolve the issues. Customer service takes ages to get a hold of.
#108 : MAR 24th, 2015 : Mohammad
Good company to work with, knowledgeable staff, but limited talk time minutes in general. The selection of Canadian phone numbers is not that good! Little expensive!
#107 : DEC 31st, 2014 : Toni
This company is very honest about what features they had. I'm very impressed with their customer service. However they are only $5 cheaper than my current phone company century link.
#106 : OCT 16th, 2014 : Brice
The saving are huge, and the service is exceptional. Vonage goes out of there way to make everything work.
#105 : SEP 25th, 2014 : Will
If you are looking to upgrade your business phones, we highly suggest contacting Vonage Business Solutions, they did a REALLY great job for our company and it was a seamless transition at a great cost.
#104 : JUL 22nd, 2014 : Phyllis
We have used Vonage for a year now and have had nothing but problems and their service is really bad. Also, our IT company has had problems and a lot of their customers. I even emailed the president to no avail. They have just blown me off I am switching as soon as I can.
#103 : MAY 20th, 2014 : Debbie
Sales rep was extremely patient with my questions and very helpful. Service was delivered as promised. One note though - after the first month my rate went up $4 with taxes they insisted in the sales calls would not apply.
#102 : MAR 25th, 2014 : Jon
We Ported our phone number from their parent company - Vonage, unfortunately something went wrong. Now when some (not all) customer's call our number they get a message that "the number has been disconnected and is no longer in service". Needless to say this is a business killer. When we contacted Vocalocity with the problem they admitted there is a Porting issue and that we must contact our previous carrier which was Vonage, the company that owns Vocalocity to make sure they no longer have our phone number in there system. We explained to the Vocalocity people that this is something they must fix immediately, all they could say is we will check on it and get back to you. It has been a week now, the issue still exists and Vocalocity offered no refund, or even a call from some supervisor to apologize for ruining our business relations and sales. Our last conversation with their Customer Care Porting Department, was that we contact any and all phone carriers that we ever had phone service with to make sure they do not have our phone number in their system. Since we have had the business number for over sixteen (16) years that seems a bit extreme. If you get Vocalocity and notice that you receive fewer phone calls per day, run to another phone service.
#101 : FEB 21st, 2014 : Christine
Customer service is amazing! The best I've experience with ANY service provider. Would highly recommend Vocalocity / Vonage Business to businesses in Ontario.
#100 : MAY 24th, 2013 : Narcisse
Very good service; Very cost efficient (cut my telephone calling expenses by about 75%). I recommend this supplier to all my friends.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
It is easy for active customers to get support from many different support channels. Below you will find the currently available methods for contacting Vonage Business Solutions Customer Service. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|24x7 Phone Support||1-866-901-0242
Mon to Fri 9am to 9pm EST
|Talk to a real person||Press 0 at prompt|
|USA based phone support||Yes|
|Online form / Email Support||Submit a ticket|
|Self Help Articles / Videos||Articles/Videos|
|Twitter Support||Twitter Support|
|Request a call back||Not Available|
|Money back guarantee|
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