The below provides a quick overview of the user submitted reviews for Vocalocity.
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There are over 100 Vocalocity reviews in the WhichVoIP review database.
The company is based in Atlanta Georgia and has been providing hosted VoIP services to small and medium sized businesses since it was founded in 2006. In 2011, Vocalocity merged with another popular VoIP provider called Aptela and the company continues to operate under the Vocalocity brand today. There are three service plans currently available in the USA and Canada. These are:
With feature rich plans, over 100,000 users, and a consistently high average user review rating, Vocalocity is a popular choice for business phone service. If you are currently evaluating services and trying to make a decision on which phone service to choose for your business, we strongly encourage you to read through the following list of user submitted reviews of Vocalocity services. These reviews should be a helpful part of your evaluation process as they cover specific items that include ratings for the quality of the sound on the call, overall reliability and perhaps most importantly, customer service.
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cut my phone bills by 50%
we have had 100% reliable service
Vocalocity reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#100 : MAY 24th, 2013 : Narcisse
Very good service; Very cost efficient (cut my telephone calling expenses by about 75%). I recommend this supplier to all my friends.
#99 : MAY 15th, 2013 : Bill
So far all good. Cisco phone is excellent, reception is great. Ability to conference call is easy. A+
#98 : MAR 27th, 2013 : Marc
Vocalocity is a great supplier. It took a fair amount of time to get set up, due to the delays in getting my numbers ported from various Canadian phone companies. However, once porting was completed, Vocalocity's service and quality was beyond reproach. I've had a few technical issues that required contact with their tech department. I was impressed with their ability to resolve all my issues quickly. I would recommend Vocalocity to anyone interested in adopting VoIP systems.
#97 : MAR 20th, 2013 : Craig
vocalocity has exceeded my expectations in every way. I have never considered dropping their service.
#96 : MAR 6th, 2013 : Lori
our phones go down at least 2 times per month and when you call in to report it they wont answer the phone
#95 : OCT 1st, 2012 : Todd
Vocalocity responded quickly with my first quote and cut my phone bills by 50% over Verizon. The service has been flawless. Their customer service reps are friendly, knowledgable, and willing to help with everything from a simple question to walking me through the website. I have already purchased a second phone system for another business I own.
#94 : SEP 10th, 2012 : Narcisse
Service very good. I have an audio issue at the beginning of my calls, but I think it comes from my headset...
#93 : AUG 30th, 2012 : Arik
Garbage. 1. Their website is awful. It is so slow, hard to navigate and worthless. 2. They are way more expensive than anyone else. 3. Their features stink. I was an Aptela customer and I was very happy. Then Vocalocity bought them and it all went to crap! When they migrated me I was down for a day, then I had less features and was paying more. Just switched to Ring Central and so far so good.
#92 : AUG 13th, 2012 : Seth
Vocalocity acquired Aptela. Switchover was a NIGHTMARE. Now a month after having suffered that, they eliminated all phone service to the country where two thirds of our employees are based. Avoid them like the plague.
Reviewer Update (9/17/2012): I withdraw my complaint. The provider addressed the issues very quickly after our complaint on WhichVOIP was filed.
NOTE: Reviewer updated their original ratings following resolution of their issues by the Provider.
Comment by Ronney on 11/10/2013 : How did they resolve your issue if the service was not being provided to a particular country?
#91 : AUG 7th, 2012 : Bill
Not only would I recommend Vocalocity, I have recommended Vocalocity to business associates and friends. Vocalocity's customer service is excellent, the sound quality is great and the cost and lack of long term contracts makes using Vocalocity an easy choice for us.
#90 : AUG 7th, 2012 : Christopher
We are very satisfied with Vocalocity. From initial contact with sales to post installation support and customer service, these guys are fantastic. Rapid response to any questions I've had. Excellent feature list for the price. Many features are in beta right now, and beta features can be added to your account if you are willing to test on a production system. I couldn't think of a single bad thing to say about any aspect of the switch over.
#89 : AUG 3rd, 2012 : John
My company has been using Vocalocity for a little over a year now and we have been extremely pleased. We had a lot of problems previously with Verizon, mostly customer service issues, double billing, not billing, getting one answer from one person and then a different answer from the next person you talk to. Final straw was when they cut off service for a day despite the fact we had a credit with the account. One of the primary purposes of moving to Vocalocity was to make sure we could route calls to our cell phones if there were issues with the main line. Until I made the move I didn't realize how much flexibility there could be with the phone service. We really have control of how calls are routed when people call now. Most of the time we let calls just ring through but the ability to route them different ways is great. And we really like the voice-mail feature that emails you when someone leaves a message. The transcription is not always very good but there is an actual audio file attached so you can play the message on your cell phone. Basically you are always aware of who has called you, whether you are in office are not. i was worried how it would affect our internet speed but I have not noticed any deterioration.
#88 : JUL 18th, 2012 : Howard
It's been about 2 years now with 12 lines and we have had 100% reliable service. Features keep getting added and the customer support is first rate. We are very happy customers!
Comment by Anonymous (5/6/2013) : Never had to deal with a company where they think they are more important than the customer they have some of the worst service companies I ever met.
#87 : JUL 14th, 2012 : Phil
they were fast to answer... very patient with my 'newby' questions and concerns even more patient when i re-asked some questions :) i could always get somebody on the phone, if needed. i would recommend them over the other 2 which were offered.
#86 : JUL 11th, 2012 : Jeff
excellent company to work with. Tried a few other providers that "stretched" their marketing material and seemed very unorganized once you work with them. Vocalocity has been spot on with delivering since day one. I've been with them for other 3 years now and would recommend them to ANY sized business. very cost effective with robust features.
#85 : JUL 10th, 2012 : Peter
Been with Vocalocity for over a year and have several customer's using them as well. Big kudos for the support staff! Always willing to jump into a problem. Some of the feature-set needs further development (fixed holiday calendar's for a start), but they keep churning out new releases all of the time. Having the development staff in-house is key to ensuring up-time as well as adapting to customer needs quickly.
#84 : JUL 10th, 2012 : Justin
Currently have multiple customers including my company using the service and there are rarely any issues with the service and when they occur vocalocity's tech team quickly resolves them.
#83 : JUN 26th, 2012 : Rafael
I've been using Vocalocity for about a year and a half. It's excellent. The flexibility of their system is great since we have multiple offices. also, anytime an issue came up, their customer support staff has been great at figuring the issue out and solving it within an hour or 2. I've also sent them an email about having them fix up their voice to text program and they actually listened. I really love their service because they are a large company treating customers like a small company.
#82 : JUN 18th, 2012 : Christina
We were originally attracted to Vocalocity because of the cost, but because of the lack of features and inconsistency of call queue functionality we are now considering other providers. The call queue malfunctions daily, meaning that people/phones who are not signed in to take queue calls start receiving queue calls. Vocalocity customer service reps, while friendly, never have any explanation for this or an ETA of when it will be resolved. They also do not have global "holiday hours" control on the admin interface -- this means that any time our office will be closed, we have to change the holiday hours on all 16 of our virtual receptionist phone numbers, and the changes cannot be made until the office/phone lines have already closed on the previous day.
#81 : JUN 12th, 2012 : Jon
We were forced to transferred from another VoIP service this morning and I have to say that it went seamlessly, just like they said it would. I called Tech Support to ask about some of the features that my IP phone had and how to utilize them. I was pleasantly surprised with the service I received. With the old provider, they would give me a case # just to get me off the phone. Very rarely was I able to get what I needed on the first call. Not so with Vocalocity. They were more than helpful. They answered my question the best they could and then transferred me to someone who I was able to get more of a detailed explanation to my original question. Since I had him on the phone, I asked a number of other questions and made a few suggestions to features that I'd like to see added. They submitted my suggestion, and sent me an email with details on how to add my Company Logo to the screen. I never had gotten that much done on one phone call with my previous provider. It's been less than 24 hours since the transfer and 'so far, so good'. I'm more than pleased with the service and look forward to working with Vocalocity.
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