We had the Vocalocity service installed about two weeks ago and the customer service was great and installation went smoothly. So far we are happy with our choice.

My salesperson was Meredith, she was extremely helpful and knowledgable about the system, its features, the phones. I described the features I wanted and vocalocity has met and exceeded them. They have great customer service and tech support. Would definitely recommend

Great service hands down!

On July 10, 2010 I entered into a contract with Vocalocity to provide not only my telephone service but also my fax service. After discussing my needs with Nikki (sales) and being assured by her that the fax service was unlimited (this was a very important issue for me) I signed a contract. The contract states "Unlimited US Fax Number" $14.99 per month. The Vocalocity website states (as of 4/11/11) Fax to Email - Vocalocity's unlimited faxing service makes it quick and easy to send and receive faxes.... However yesterday 4/11/11, I received email from Vocalocity stating that my usage was excessive and based on their terms of service, section 4.2 I had exceeded my alloted 500 pages per month but they were going to waive the additional charges of $183.60 and that this was just a warning. I have reviewed the terms of service which show as having been revised March 2011 and 4.2 does stipulate that vocalocity reserves the right to terminate service based on fax broadcasting, etc. (none of which does my business participate in) and states that there is a 500 page limit. I have requested a copy of the terms of service as they were in effect in July 2010 when I signed my contract as this was the FIRST time that it was brought to my attention that my "Unlimited" plan actually had a 500 page limit. I believe that this is fraudulent advertising by the company - ALL OTHER REFERENCES TO FAXING STATES IT IS UNLIMITED - except for the fine print buried in the terms of service OR perhaps they realized that offering unlimited faxing was costly and because they could not afford to do this any longer they are now changing the rules. Either way, this is just BAD BUSINESS and if I did not feel that ultimately my business would suffer from changing things around rather than paying a higher fee to vocalocity I would do so. In case anyone else is interested, they also advertise that the minutes for the extensions at $39.99 per month is UNLIMITED, but I found once again buried in the terms of service that there is in fact a 3000 minute limit on this as well - while this does not affect me I am quite sure there are others that will be caught by surprise by this. My contract does state "Unlimited US Extension - $39.99 per month. UNLIMITED BY DEFINITION IS: 1. Having no restrictions or controls: an unlimited travel ticket. 2. Having or seeming to have no boundaries; infinite: an unlimited horizon. 3. Without qualification or exception; absolute: unlimited self-confidence. Vocalocity service is NONE of these things and they should not be allowed to continue to advertise and use this verbage in their contracts or their website - only referring to the TOS with a website address which takes you to the TOS page that can be changed to suit their needs at any time.