Reviewers Comments:

I really love using Vocalocity. I am saving tons on a monthly basis and the phone service could not be better. My employees have had an easy time adjusting to the new system and we have been able to maintain business as usual without having to repeat a phone system learning curve scenario. The quality provided for this price can't be beat, Vocalocity is great.

Reviewers Comments:

I love the service and how simple it is to set up, decent sound quality but unbeatable price.

Reviewers Comments:

I have had a great experience with Vocalocity all around. I have seen a lot of bad reviews about them but those all seem to come when one minor hiccup strikes the system. They offer a great service at an unbeatable price. I could not be happier. Keep it up Vocalocity!!

Reviewers Comments:

My third try with a business VoIP provider. No complaints so far so keeping my fingers crossed that I don't need to search for a fourth. I get fairly large cost savings for my business through VoIP use and am determined to stick with this, so hopefully have now found a provider that works effectively for me. We will see.......

Reviewers Comments:

I recently moved my small business over to a VoIP service and after some extensive research and a lot of discussion with different sales reps from different VoIP providers, I decided to give Vocalocity a try. So far the service has exceeded my expectations as this was my first experience with VoIP, I was extremely nervous about potentially jeopardizing call quality and ultimately frustrating some of my key clients. I have 6 lines and went for the unlimited extension plan which has more than enough features for what we need and it is really nice that they are included and not charged for on a per feature basis like I used to have to pay the phone company for. Thankfully the call quality has been good and I have had no issues so far. So overall, I’m happy with VoIP and happy having my VoIP at Vocalocity.

Reviewers Comments:

Great service for a GREAT price, definitely a great option for small biz.

Reviewers Comments:

I find it hard to believe some of the negative reviews that I have read about Vocalocity as my experience has been outstanding. I have been with them for over a year now and I can’t remember the last time I had any issues. Like everything else in life, I would rather pay less for the service, but the overall value for money is great. No complaints here, just wish I had swapped over to VoIP sooner.

Reviewers Comments:

Had problems with international calls and customer service. Using 12 extensions with DSL and upload speed of 512kbps. Still troubleshooting with tech support but also looking at other providers. Don’t really want to change service as can’t be bothered with hassle but running out of patience.

Reviewers Comments:

Billing is straightforward and has been accurate wrt what I signed up for. Features are fairly straightforward and work ok. I went for the unlimited extension package as we tend to make a lot of calls every month and I did not want to end paying what I previous paid the phone company. I also like the auto-attendant feature as it has definitely allowed me to be a bit more flexible with welcome messages and call-redirects. There are a few add-on options available which can get a bit pricey if you go for too many so base it on your business need and ROI. I did get the toll-free number add on which is costing about $39.99/month and so far it is saving us a ton of money alone. What is the downside with Vocalocity? Well it might be nice if they bundled a few more of the add-on features into a packaged deal. I like the fact that if I do end up having issues, I can dump them when-ever I want as there is no disconnection fee. It also cost me a bit of money to get phones and head-sets.

Reviewers Comments:

I have not had a good experience with Vocalocity. Had a few issues and just took way to long to get all the kinks worked out for my liking. Seems to be ok now but would not recommend them at present. Maybe I will post again in a few months to let you know if it has stay consistently reliable.

Reviewers Comments:

So far I am reasonably happy with Vocalocity although I felt it took a little long to get an issue resolved with customer support. From what I can tell they don’t have the most feature rich service, but they have what we need for our business and more. The key for us was the ability to support multiple locations effectively as our business spans many small or home offices across a few states. The call quality between offices has been good and we have no records of dropped calls or bad sound quality. I am still a bit apprehensive about VoIP as we had a bad experience with another hosted VoIP provider who I won’t name. We’ve had the Vocalocity service for 6 months now and although I would still recommend that every business owner perform a bit of research before signing up with a provider, I would (at present) give these guys the thumbs up. They are not perfect but as far as overall value for money, I am happy for now.

Reviewers Comments:

A big thank you to Vocalocity. I would say that they are the one of the best of the growing pack of hosted VoIP companies that are out there. I was talking to one of their sales rep’s who seemed educated in the field and we were able to have an interesting conversation. Try calling some of the other business VoIP providers, and they wouldn't be able to tell you anything about the back end network that their service runs on. Maybe I just got lucky. Anyway the pricing is reasonable and the features cover everything that my small business will ever need. Overall I believe that I am saving about $250/month in calls alone by moving over to VoIP, and the fact that the Vocalocity service requires no maintenance, I am happy to say that I no longer need to get the phone guy to come out and help me when I need to move some phones around or change extensions. I have not had to deal with the customer service yet.

Reviewers Comments:

I used to have Packet 8 but did not like how difficult it was to set up additional lines. Vocalocity is much more efficient with getting lines set up, its almost too easy. Sound quality was low at first but I was told that my old DSL could be affecting that. After upgrading to T1 the quality has improved vastly. Definitely a great choice for small businesses.

Reviewers Comments:

Excellent experience from start to finish and would highly recommend Vocalocity to other small businesses. The customer service has been extremely helpful and the voice quality is outstanding. We are seeing significant cost savings by switching to VoIP and the Vocalocity solution is completely hassle free which is exactly what we needed.