Phonebooth Reviews and Ratings

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Phonebooth (4.1)
43 Reviews
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WhichVoIP.com Phonebooth Review

Phonebooth is part of Bandwidth.com, which was founded in 1999. Being part of Bandwidth.com gives Phonebooth the advantage of using the Bandwidth controlled, nationwide all-IP CLEC network for phone calls. Currently, it has over 30,000 customers for its hosted PBX service.

The Good

Phonebooth offers two plans to customers. The first is the OnDemand plan which is an unlimited local and long distance plan with a reasonable feature set for a very low price of $20 per user per month. One reason the rate is so low is because Bandwidth.com actually owns its own IP-CLEC network and in fact, many other VoIP companies use them for wholesale minutes. This is likely the reason why rates are lower than most other providers. The second plan is actually a free plan and is for incoming calls only, up to 200 minutes per month. This is currently in Beta testing and is actually tough to find on its website, as it is not heavily promoted.

No contract needs to be signed to get this low monthly rate and also there are no setup fees. Many providers are doing this these days but usually to get a low price such as this, a contract has to be signed so this is definitely a feather in the cap for Phonebooth.

One advantage of being owned by Bandwidth.com is the resources that are available for its hosted PBX service. For example there are many data centers, all geographically dispersed and multiple points of redundancy. This should ensure good uptime for customers, though surprisingly no number is quoted for uptime on the website.

All support is U.S based and is available 24 hours per day and 365 days per year - this is impressive and likely gives its customers peace of mind that problems can be resolved promptly. On a similar subject, the customer support section of its website has lots of useful articles and guides.

The Bad

The OnDemand rate is very low but be aware that although it is stated as unlimited minutes for local and long distance calls, there is a reasonable use threshold of 2500 minutes per month. Beyond this limit, it costs 1.9c/minute. This is actually quite a low threshold compared to other providers that offer unlimited plans, which tend to be between 3000 and 5000 minutes, but likely fine for the majority of customers.

It would be nice if a metered plan was available like some of its competitors, for example a 1000 minutes per month option. This could be provided at a very low rate and would be of value to a lot of smaller businesses it seems.

The feature set is sufficient but certainly a sub-set of other providers you see on our website. For example there is no presence feature which can be very useful to see if a colleague is already on a call. There is no softphone for PCs or Apps for Android and iOS devices - most providers offer this these days. Also the service is lacking in terms of plug-ins such as CRM and email integration. On the flip side, it does offer a voicemail-to-text transcription service where all voicemails are transcribed and sent to your email inbox.

The selection of IP phones is lacking and only phones from Yealink and Polycom are available for purchase. The prices seem reasonable and the phones are pre-configured to work "out of the box" with the Phonebooth service. This does not mean that other phones cannot be used but they have not been tested and are not pre-configured, which could be a headache for customers.

The Bottom Line

  • OnDemand: $20 flat rate per user per month for unlimited local and long distance calls. Includes two free numbers and additional numbers only cost $1 per month.
  • Free (Beta): Incoming calls only and up to 200 minutes per month free. Beyone 200 minutes it costs 3c/minute. Cannot make ANY outbound calls - even 911 calls are not permitted. No live support, online support only. Costs $25 to port in a number to this plan.
  • Porting out: If you leave the service and need to port DIDs that were assigned by Phonebooth, it costs $5 per number port.

Overall Thoughts

Phonebooth provides a service that is very low priced, regardless of the number of lines you require. To get rates such as this with other providers often you need to order 50 to 100 phone lines or sign up for one or two year contracts.

It has a reasonable feature set, although certainly a sub-set of what you see from other major providers. It likely lends itself very well to small businesses that do not need productivity enhancing features such as Outlook and CRM integration.

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Author: Andrew


Phonebooth Overview

We have been receiving Phonebooth user review submissions since 2011 and have a reasonable sample size, at this time of writing. Overall the reviews have been positive in nature, though more recently some negative reviews have started to appear. If you have any experience with this provider please consider posting a review using the button on the right.

I found Phonebooth easy to set up, had no problems with voice quality, and is a great value.

Their customer service has been tremendously difficult to deal with.

All User Reviews (Page 1 of 5)

Summary
Total Number 43 5 Stars 27
Thumbs Up 32 4 Stars 5
Thumbs Down 11 3 Stars 3
Average Rating 4.1 2 Stars 6
More Providers 1 Star 2

Phonebooth reviews are listed in chronological order.

Stay away, very bad customer service

Overall rating (1)

#43 : : AUG 2nd, 2015

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I signed up for their service and it's down at least 5 to 6 times a month randomly. The worst thing is that when you call customer service they will take notes like a machine and will suggest that a customer service rep will get back to you within 24 hours. Well that is not true they will not get back to you for many business days. I usually call over and over and if I am lucky I will get an email from their tech team. In short they have the worst customer service! The rep's you get on the phone are just like some answering service who will take notes. If you have a business don't even think about it, you can't risk your business if it mainly depends on phone calls. I have already initiated port out and it looks like they are not cooperating with that either. I hope that I will not have to contact the FCC.

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HORRIBLE if you are a Business

Overall rating (1.6)

#42 : : JUL 9th, 2015

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I initially signed up 2/20/15 for a startup company to port some number's and test 2 phones. I have since been billed every month for a NON existent service. I have NOT made 1 phone call. I have called in a number of times to get credits back and have been told that will not be an issue, but not only have I received NO credits, they keep charging me and they CANNOT even get the system up. I have now been disconnected 3 times today 7/9/15. WHY take my telephone number if you are NOT going to call me back? GOOD LUCK getting someone to actually help you!!

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Terrible last 90 days

Overall rating (3.4)

#41 : : DEC 29th, 2014

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I am being fair to Phonebooth. Good people work there but the system is broken. We have had serious problems the last few months on their network. Its been real hell. Dropped call paths, dropped transfers, system malfunctions and changes in the portal that cannot be explained. Getting me in trouble with the boss because the phones are dog excrement. Save yourselves...

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Stay Away!

Overall rating (1.8)

#40 : : OCT 22nd, 2014

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Although Phonebooth has a very low price point, after using them for 2+ years I have realized that you "get what you pay for". From the beginning, our phone service would randomly disconnect, causing the phone number to go to a "This number no longer exists" message. Calling to get a service ticket is difficult, and when you do finally get a person on the phone there were times we were told that "everyone in that department is in a meeting and you will need to wait for a callback to get your service restored". The last straw was when our account was cancelled for no apparent reason. When inquiring as to why the service was cancelled the operator said that she could not find any legitimate reason why it was cancelled and did not have the authority to re-activate our service. After waiting for a callback from someone who DID have the proper authority to re-activate our service, I was told that they still had no reason as to why the service was cancelled and simply apologized for the inconvenience and re-activated my phone service. Seriously, stay away from Phonebooth. The price isn't worth it.

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STAY AWAY!

Overall rating (1.4)

#39 : : SEP 6th, 2013

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We used Phonebooth for several months for our small business. The line quality was so poor that our staff resorted to cell phones rather than the installed lines, no longer trusting they could speak with our customers using Phonebooth's lines. Phonebooth's technical staff wasn't able to track service requests. No customer service or billing rep can be reached by calling; they have to call back but would close the ticket out without making the call. Technical staff pointed the finger at the cable company in a first call. Then spoke directly to the cable company for two hours without resolution. Then on the next call requested I call the cable company for more information. They got nowhere. Phone service should work when you pay for it and are willing to invest in time with technical support. Frankly put, Phonebooth's service was awful and they do not have a way to resolve technical issues. My company wasted time and money and never received the promised service. STAY AWAY!

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Phonebooth VOIP SUCKS

Overall rating (2)

#38 : : JUL 11th, 2012

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Phone booth is the worst. You cannot speak to a customer support they all want to email you and there is no communication between different departments. I am trying to add an additional line to the account for 3 weeks now! They are a joke! Stay Away

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New Customer

Overall rating (4.8)

#37 : : APR 27th, 2012

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I received excellent service and solutions to any issue may have come up.

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Phonebooth Review

Overall rating (5)

#36 : : APR 4th, 2012

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I love these guys!

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Phonebooth Review

Overall rating (4.4)

#35 : : APR 3rd, 2012

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the Voicemail into text feature does not work well at all. Barely readable.

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Phonebooth Review

Overall rating (5)

#34 : : APR 2nd, 2012

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We have had really good service with Phonebooth. They have been very good for us as this is our first move to VOIP technology. The features are perfect for our type of business that is always on the go, and the ability to customize things has been great.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 43 5 Stars 27
Thumbs Up 32 4 Stars 5
Thumbs Down 11 3 Stars 3
Average Rating 4.1 2 Stars 6
More Providers 1 Star 2
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