Nextiva Reviews and Ratings

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Nextiva
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197 Reviews
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The WhichVoIP.com Nextiva Review

Nextiva was founded in 2006 and are a privately owned company. They are considered a leading provider of business VoIP phone service to small, medium and large businesses across the United States. Serving more than 90,000 businesses they have won many accolades within the telephony industry. They have one simple goal (from their website): "to make owning and running your business easier, less costly and more profitable".

The Good

Nextiva's primary focus was initially on business VoIP phone systems but they also provide hosted call center services, PBX SIP trunk services, and a very competitive internet faxing solution today.

Service includes many of the standard VoIP features plus other neat features such as a free greeting recording, mobile phone integration, a Nextiva toolbar that integrates with Outlook, IE and Firefox browsers, softphone support, toll free numbers and it also sells IP phones for low cost. Add-ons include options such as call recording and conference calling (for up to 9 attendees).

Smartphone App is available for both Android and iOS devices. The App provides a comprehensive set of business telephony features that include instant messaging, presence, video collaboration and voice calling among many others.

100% U.S. based customer support team that prides itself in delivering amazing service via email, phone, or live chat.

Nextiva services utilize the NextOS technology which is a Unified Communications platform that can provide all of a company's communication needs, with easy to use tools and business continuity and disaster recovery.

The website is very easy to navigate and it is immediately obvious as to what services the company offers. The easy navigation also makes it simple to quickly find more information on a specific service. While many providers have overly complicated websites, Nextiva has made it easy for both existing and prospective customers to quickly find what they need.

The Bad

The Mobile App is not included with the Office Pro plan and the Office Pro Plus plan is required at minimum. As businesses are quickly moving to a BYOD model this may be an issue for some prospective customers that are looking at the lowest cost plan.

Support does not appear to be available via any form of social media despite a heavy presence by Nextiva in Facebook, Twitter, etc.

The conference bridge feature is not available with the Office Pro plan.

Nextiva is marketing its support service in the form of a virtual assistant called XBert. While this is an interesting and potentially differentiating approach, it may be confusing to some who may think is a specific service offering.

Although an extensive feature set is available for business phone service, there are currently no plug-ins available that allow integration with a CRM solution.

The Bottom Line

  • Office Pro - From $19.95 per month.
  • Office Pro plus - From $22.95 per month (adds conference bridge and mobile app features).
  • Office Enterprise - From $29.95 per month (adds presence, call recording, silent call barging, attendant console and toolbar features).
  • Nextiva Connect options - $8.95/month (100 minutes), $19.95/month (500 minutes), $69.95 (unlimited minutes).
  • SIP trunking metered plans - as low as $14.95 per month.
  • SIP trunking unmetered plans - as low as $24.95 per month.
  • Unlimited Virtual Faxing - included for free with any VoIP service plan. See our Nextiva vFax Review.

Overall Thoughts

As a leading VoIP provider with expert technical support, a 30-day money back guarantee and a wealth of features on offer, Nextiva are an excellent choice for any businesses communication solution. The recent introduction of a new mobile app shows that Nextiva is serious about offering flexible solutions to businesses that allows virtual and mobile employees to connect with the corporate business communications system. As the BYOD trend accelerates and more companies skip the purchase of IP Phones in favor of Smartphones, the Nextiva app could well be a key differentiating factor for many prospective customers.

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Author: Michael


Nextiva Overview

Nextiva reviews from actual users of its phone service can be a useful aid in the decision making process. With the first review received back in 2008 there is a very good sample set spanning through to the present time. Use the average rating graph tool opposite to visually see the ratings trend over time. Overall, the user submitted reviews indicate a very good average rating and a very high recommended percentage.

...The VOIP service has be exceptional. It is a GREAT value for the money....

All User Reviews (Page 1 of 20)

Summary
Total Number 197 5 Stars 150
Thumbs Up 167 4 Stars 17
Thumbs Down 30 3 Stars 12
Average Rating 4.5 2 Stars 14
More Providers 1 Star 4

Nextiva reviews are listed in chronological order.

Value

Overall rating (5)

#197 : FEB 18th, 2016 :

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Great service, no problems, good value. The only time I need the customer service is when I forget how to use my device. I love getting my voicemail and Fax info in my "inbox". Other carriers have tried to get me to switch, but no one can match the price.

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We love it!

Overall rating (5)

#196 : JAN 29th, 2016 :

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We opted for VoIP from Nextiva because it was way cheaper than having a second (expensive!) fixed line installed. The VoIP system was so easy to set up and works perfectly well.

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Sensational so far!

Overall rating (5)

#195 : DEC 2nd, 2015 :

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I am not really computer savvy, but I've mastered our system quite easily. Nextiva's phone system is very user friendly and the support staff are helpful and patient.

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Perfect VoIP for my Business

Overall rating (5)

#194 : OCT 29th, 2015 :

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Easy setup, fast service, immediate dial tone, calls go through no problem, perfect sound and great features. This is a good VoIP provider!

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We are extremely happy with Nextiva.

Overall rating (5)

#193 : OCT 12th, 2015 :

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Been with Nextiva since they started out, and haven't looked back at all. Call quality has always been close to perfect, and great reliability as well. They're always working on new features, and the HD phones are awesome.

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Switch to Nextiva

Overall rating (5)

#192 : SEP 22nd, 2015 :

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Nextiva works very well for my business. I can manage my incoming and outgoing calls, as well as faxes on my computer and monitor all my agents calls as needed. The dashboard makes it easy to manage the bills, so there are no surprises. Thank you very much for the excellent services. Nextiva delivers beyond our expectations.

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World Class Customer Service

Overall rating (5)

#191 : AUG 31st, 2015 :

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Online call management system makes it easy to review calls. Voicemail comes in email and the system is fully customizable, for example call handling rules. Nextiva is great and affordable too. Nice job!

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Polite and Helpful Service!

Overall rating (5)

#190 : AUG 19th, 2015 :

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Reliability - the service is always available, no downtime. Support - these guys are quick and answer questions in a knowledgeable manner. Price - there are other companies that charge competitive prices, but no one beats Nextiva's value for money.

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Nextiva phones

Overall rating (5)

#189 : JUL 19th, 2015 :

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I just have to take a moment to say how grateful I am. I called in yesterday and spoke with a customer service rep and he was very patient with me and answered all of my questions; some I didn't even know I had! If my customer service experience is always this good when I call, we will never leave! Thanks Nextiva!

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Very Happy with Nextiva's Service!

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#188 : JUL 9th, 2015 :

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Nextiva deserves five stars for just being a solid alternative to our previous VOIP company that started forcing customers to use tools and providers. Nextiva to the rescue! The two installation technicians were quick to figure out the messy set-up in my building. They were friendly and smart and in the six months since I've had it, we've had no outages. We are also paying a lot less than we used to. Win all round.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 197 5 Stars 150
Thumbs Up 167 4 Stars 17
Thumbs Down 30 3 Stars 12
Average Rating 4.5 2 Stars 14
More Providers 1 Star 4
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