Improcom Reviews and Ratings

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Improcom (4.8)
90 Reviews
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Improcom Review by WhichVoIP

Improcom reviews go back as far as January 2010 below. With almost 100 reviews submitted by users there is a good sample size for our visitors to browse through. Overall, Improcom has an excellent review rating and an extremely high recommended percentage. Improcom was founded back in 1996 and are headquartered in Brooklyn, New York.

The Good

Improcom offer both a hosted VoIP solution as well as an on-premise PBX solution. The on-premise solution provides options for a system supporting either 8 to 32 users, 16 to 104 users or a solution that supports 50 to 350 users. The hosted solution is targeted at small offices (less than 10) up to enterprises (with 100's of users). Additional services available include SIP trunking, as well as many data-centric services (such as T1-line, network deployment/management, cabling/wiring, data center design/installations).

An abundant set of calling features is included with each of the available plans. Additional add-ons include extra (virtual) voicemail boxes, automated attendant, conference bridge, e-fax, v-fax, toll-free numbers, virtual numbers, and international phone numbers (inbound). USA based customer service is 24/7/365 and is not outsourced. Contract terms are month to month with different minute plan offerings and a 30-day money back guarantee.

A quote builder tool is available that enables potential new customers to quickly obtain customized price quotes for the service plan and features that are desired. As such the pricing is readily available and very transparent.

Both call recording and call monitoring are available are extemely competitive monthly rates. The first month of this service is free which enables users to test the service before continuing to pay for it on a monthly basis. Costs can of course mount up though depending on how many users use the feature as it is charged on a per month per user basis.

The Bad

When at first visiting the Improcom home page, it is not obvious that it primarily offers hosted VoIP service and on-premise phone system solutions. First impressions may confuse the average shopper into  thinking that company mainly offers call recording and monitoring services.

Although the quote builder tool is helpful in giving a quick price estimate, most customers likely want to be complete a form a be contacted to receive a customized price quote. Although Improcom does offer such a form on its site, it does take a bit of searching to find it.

There is no tiered pricing for the unlimited calling plan. The price is fixed at $29.95 regardless of how many users a company will have. While this is competitive when comparing unlimited pricing for companies with only a few users, most other providers have tiered pricing and offer lower rates when more lines are purchased. Improcom does however tier pricing based on the number of minutes per user per month and in some cases this may turn out to be a cheap option as not everyone needs to make a lot of calls and have the need for what is effectively a unlimited minute plan.

The auto-attendant feature costs $19.95 per month plus a $49.95 one time setup fee. As the auto-attendant is a popular feature with most businesses, this is often included for free by most providers.

No mobile app is currently available.

It is unclear as to what features are included with each service plan. However, for more information on this you can visit our VoIP comparison tool.

The Bottom Line

  • Unlimited in/out calling plan - $29.95/month/ext
  • Metered 600 minutes out/unlimited in - $24.95/month/ext
  • Metered 250 minutes out/unlimited in - $19.95/month/ext
  • On-site Unified Communications solution is available.
  • Virtual Fax - $10.95 per month (unlimited inbound (to email) and outbound)

Overall Thoughts

Improcom differentiates itself from the competition by offering not only a hosted VoIP service, but also on-premise phone systems along with other services such as broadband T1 and cable and wiring. This potentially makes the company a one stop shop for a business's voice and data needs. The lack of a mobile app may however discourage some prospective customers, as many businesses are embracing the BYOD (Bring Your Own Device) trend and require to have their employees leverage the capabilities of a Smartphone that utilizes a mobile app for all business calling. As with any business service purchase, WhichVoIP recommends that potential customers get custom price quotes and compare the overall offering with alternatives available on the market.

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Author: Michael


Improcom Overview

Improcom reviews go back as far as January 2010 below. With over 80 reviews submitted by users there is a good sample size for our visitors to browse through. Overall, Improcom have an excellent review rating and an extremely high recommended percentage. Add your own Improcom review based on your real life experiences of it's services by clicking on the available green buttons.

...Excellent service provider, knowledgeable staff. Sound quality and features are very good. Highly recommended....

All User Reviews (Page 1 of 9)

Summary
Total Number 90 5 Stars 78
Thumbs Up 89 4 Stars 12
Thumbs Down 1 3 Stars 0
Average Rating 4.8 2 Stars 0
More Providers 1 Star 0

Improcom reviews are listed in chronological order.

Excellent Provider

Overall rating (5)

#90 : : SEP 12th, 2014

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I'm using Improcom for my customers for over 7 years. Very reliable, excellent sound quality and customer support. Did not have any problems with this provider. I'd recommend Improcom to all my colleagues - IT consultants

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Reliable service

Overall rating (4.8)

#89 : : DEC 17th, 2013

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Good service and great quality at a competitive price. Easy to do business with and responsive. I would definitely recommend Improcom to others.

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Welcome to the 21st century

Overall rating (4.8)

#88 : : OCT 11th, 2013

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I'm very pleased with Improcom, they were a big help getting my call center up and running. We do run into some problems some time with the servers not on line. So my one suggestion to them would be to update some of their servers.

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Great service and support

Overall rating (4.8)

#87 : : OCT 10th, 2013

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I was very skeptical about switching to VoIP and Improcom has proven to be a very reliable provider. I should not have waited so long!

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Awesome

Overall rating (4.8)

#86 : : OCT 10th, 2013

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Very impressed with the customer service and support that they offered us during our switch to VoIP phone service.

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Great service, affordable price

Overall rating (4.6)

#85 : : OCT 10th, 2013

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Improcom offers a great product for our call center. The phone lines are reliable and any issues we had at the outset were taken care of within minutes of contacting customer service. Using Improcom lowered our cost by around $200 - $300 a month versus regular land lines. There is minimal delay on the phones. Very happy and would definitely recommend them for your phone service.

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Satisfied Customer

Overall rating (4.4)

#84 : : OCT 10th, 2013

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Always attentive to questions and problem resolution. I would recommend to anytone looking to lower business phone cost and still have reliable and top quality service.

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Great Provider for Outbound Call Center

Overall rating (5)

#83 : : OCT 10th, 2013

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I supply custom software that supports outbound telemarketing Call Centers. I use SIP-Trunking and Improcom provides quality business lines at an acceptable rate. Their service and support has been excellent.

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Review

Overall rating (4.6)

#82 : : AUG 11th, 2012

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prompt service and responsive. where able to address minor issues at the beginning. phones are typical cisco and easy to operate. highly recommend.

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Good value

Overall rating (3.8)

#81 : : AUG 1st, 2012

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Good value.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 90 5 Stars 78
Thumbs Up 89 4 Stars 12
Thumbs Down 1 3 Stars 0
Average Rating 4.8 2 Stars 0
More Providers 1 Star 0
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