Fonality Reviews and Ratings

Provider Average Rating Resources
Fonality (4.1)
59 Reviews
Write a review
Get Free Quotes

Get FREE business VoIP pricing in minutes!

Reduce your phone bill by up to 60%:

Use the below tabs to navigate to reviews, Q&A, and useful tools.

Take me straight to the 59 User submitted reviews >>

The WhichVoIP.com Fonality Review

With a main focus on delivering business VoIP solutions, the company Fonality is recognized as a top notch provider by major publications such as TMC, IP Contact Center and Golden Business Bridge. Founded in 2004 and headquartered in Plano, TX, the company has since globally expanded to include offices in California, the Philippines and Australia.

The Good

Fonality is specifically geared toward provisioning small to enterprise business sizes with a rich featured VoIP platform. The service models essentially break down into two categories: one being an on premise solution and the other a cloud hosted system. This can be considered an advantage over companies that offer one solution or the other, providing the customer the opportunity to select the best option for their particular business scenario.

For either system, a quote must first be acquired so the company can tailor an individualized solution to your business. Cloud based services can start as low as $30 a month while the on premise solution starts at $25 a month after a $125 dollar down payment, unless equipment costs are paid up front. Solutions can quickly scale in most cases to accommodate additional or (fewer users) just as additional features can be added to the system or dropped if unused.

The cloud hosting service includes IP phones to connect to office switches for the required internet access. A web administration portal is provided to access and manipulate the features of the platform. The communication system can be easily modified through the GUI (graphical user interface) without any kind of involved scripting or complex installation processes.

With either deployment option, features can be added from any of its package sets, whether Business Phone, Collaboration or Contact Center, for a unique communication solution. Altogether, there are close to 40 features that include call queue monitoring with drag and drop capabilities, visual voicemail, call forwarding to mobile devices, SMS and many more. A mobile app is available on for both Android and iOS but a special license is required to use these apps.

For an even more customizable solution, the Fonality system can be installed to an onsite IP PBX. This gives access to all the Fonality features plus added control. For companies that cannot rely heavily on Internet resources because of reasons such as geo-location related restrictions that limit a business to T1 internet, this grants the ability to integrate PRI and analog phones.

The Bad

If you are looking for a set price (i.e. a flat rate) you will have a difficult time uncovering this information by simply browsing the company website. Though the company gives base line starting points, rates will increase when adding equipment or connections (e.g. adding additional users or lines.) There is no way of knowing exactly how much one will pay when assessing features for a custom phone solution.

Because of the dynamic feature set and highly configurable options, it is not advisable to use the on premise system without someone available who at least understands simple networking. For example, if you have a small business that does not utilize much computing besides book keeping, email and word processing, this may not be the most ideal solution on the market, especially if looking for a calling plan with a few extra features.

Some of information encountered on the site may be a little too generic while some is too technical. If browsing the support section, you will notice some product manuals are available for the equipment Fonality resells, which is nice, but such guides have a tendency to be too lengthy for users who are resourceful but not necessarily computer technicians. It is also somewhat alarming that customer service can take a lengthy amount of call back when requesting information (in our case, we did not receive a call after submitting a form to request a quote.)

The Bottom Line

  • No clear cut pricing available - you will need to request a quote to uncover exactly how much your needs will cost.
  • Huge feature set that can support nearly every type of popular Unified Communications application on the market.
  • Customer service may take a significant time to respond to a request.
  • Lengthy documentation available under the support section of the Fonality website.
  • Two types of deployment - one is purely cloud based while the on premise solution can interface with analog and PRI devices.
  • Three solutions are available: Business phone, collaboration and contact center.

Overall Thoughts

For a business that requires several different ways to communicate with every individual on a team, regardless of location, Fonality has a ton of features and various ways to implement the solutions. The main problem is that is difficult to tell how much it will cost as there are no fixed service rates.

The solutions offered have a lot of potential for a business that has a very high call volume. With the ability to connect, exchange and monitor calls, their solutions are very comprehensive. For businesses that do not require heavily on modern communications, there are simpler solutions available.

  • SHARE THIS:

Author: Anthony


Fonality Overview

There is a good selection of Fonality reviews submitted by users of their services. Overall Fonality have a very good rating with a high percentage of reviewers who recommend them. Have a browse through to help with your decision process. Please share your own experiences by submitting a Fonality review using the green button opposite, takes less than 1 minute to complete.

...has some great features and the customer support behind it is fast and reliable...

All User Reviews (Page 1 of 6)

Summary
Total Number 59 5 Stars 33
Thumbs Up 45 4 Stars 13
Thumbs Down 14 3 Stars 4
Average Rating 4.1 2 Stars 8
More Providers 1 Star 1

Fonality reviews are listed in chronological order.

Great, responsive customer care

Overall rating (4.4)

#59 : DEC 31st, 2012 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

All of my interaction with Fonality has been great. My rep was very accommodating to our constant changes. The service has been very reliable.

Comment on this review >>

Very good

Overall rating (4.8)

#58 : Dec 30th, 2012 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Getting started was very easy. The sales rep walked through the different phone types and features of the service I would need for my office. The install team was very patient walking me through the set-up. Very happy and would recommend Fonality.

Comment on this review >>

Amazing Features

Overall rating (4.8)

#57 : DEC 27th, 2012 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

The Fonality system has some great features and the customer support behind it is fast and reliable.

Comment on this review >>

First year with Fonality - so far, so good

Overall rating (4.6)

#56 : DEC 20th, 2012 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

We are coming up on our 1 year anniversary with Fonality, and have been very pleased with the service so far. Our comany has grown very quickly, and they have been able to help us scale our growth by starting us on a shared server and transitioning us to a dedicated server (at a better cost per user, as well!). Their HUD client is awesome, and allows us to connect geographically distant offices. Our account rep is extremely knowledgeable, and always quick to help us out. Customer support has been very good when we have needed to use them. The lone issue we have had to date was choppy service when we got stuck on DSL lines during an office move, but this is almost certainly a result of the line as opposed to the VOIP provider. Once we had stable internet service, the phones have been fantastic. We're very pleased with Fonality so far, and I have recommended them to several colleagues.

Comment on this review >>

Great Service

Overall rating (5)

#55 : DEC 18th, 2012 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Fonality was able to provide me with all the phone numbers I wanted without having the hassle of going through a number broker. They called me to let me know the numbers were available and made the process so easy.

Comment on this review >>

Good

Overall rating (3.8)

#54 : DEC 7th, 2012 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Our sales rep was amazing and always helping us. Sometimes the sound quality on our phones is not the best but it usually clears up.

Comment on this review >>

Great Service

Overall rating (4.6)

#53 : DEC 7th, 2012 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Fonality is a great service and their support staff is outstanding. When I call there they are always able to answer my questions and get me moving forward right away.

Comment on this review >>

Good

Overall rating (4)

#52 : DEC 7th, 2012 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

I've been hesitant about moving from hard lines to voip service and so far have been pleased with the features and service. We have had some technical challenges but overall experience has been good.

Comment on this review >>

Good

Overall rating (4.2)

#51 : DEC 6th, 2012 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Good serice reliable tech support i wish the porting of a number was quicker other then that very satisfied

Comment on this review >>

Outstanding Service

Overall rating (5)

#50 : DEC 6th, 2012 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Best bang for your buck. I would never change. From sales to Support they hold your hands thru the whole experience.

Comment on this review >>

  • SHARE THIS:
  • Page 1 of 6
  • Next Page
  • Last Page

 


Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 59 5 Stars 33
Thumbs Up 45 4 Stars 13
Thumbs Down 14 3 Stars 4
Average Rating 4.1 2 Stars 8
More Providers 1 Star 1
Write a review
Get Free Quotes

3 Top Providers

Provider* $/mo Details
from
$19.99
(4.5)
from
$8.95 5 user min
(4.9)
from
$19.95
(4.7)
  • SHARE: