Flowroute Reviews and Ratings

Provider Average Rating Resources
Flowroute (4.9)
26 Reviews
Write a review
Get Free Quotes

Get FREE business VoIP pricing in minutes!

Reduce your phone bill by up to 60%:

Use the below tabs to navigate to reviews, Q&A, and useful tools.

Take me straight to the 26 User submitted reviews >>

WhichVoIP.com Flowroute Review

Flowroute is a well established carrier-grade wholesale SIP trunking provider that started out in Irvine, California, in 2007. More recently it has relocated its headquarters to Seattle, WA, citing favorable tax rates, low cost of living and the "vibe" of the city as reasons for the move.

The core services offered are SIP trunking and DIDs (Direct Inward Dialing, or "phone numbers"). As a wholesale provider it supports everyone from small businesses through to the enterprise level with availability covering most of the US and Canada. Phone numbers are available in over 17,000 rate centers across North America.

The Good

WhichVoIP tried out the flowroute service for outbound calling and it seemed very reliable during our testing. You can learn more by reading our guides on setting up the Cisco SPA303 IP phone with Flowroute service and setting up an Asterisk PBX with Flowroute.

Quality is of paramount importance and many factors have been considered with its platform to ensure quality. For example geographical distribution of servers, automatic failover and hardware redundancies maximize uptime for your calls. Also there are no middlemen, so calls are connected without any transcoding requirements and with minimal latency and jitter, which is of paramount importance for high quality VoIP calls. Currently it supports G.711, G.729 and T.38 for fax over IP. SIP is supported over UDP, TCP and soon TLS. Custom x-tag headers are also supported, which can be very useful for resellers so they can have one account and use custom tags to differentiate customers for billing purposes.

We liked that this service is available to everyone, whether it be a hobbyist at home or a huge enterprise. Too often these days, providers turn away the small guy and only go after the big fish. There is also a free trial available so you can setup an account and make some test calls to kick the tires. The online portal is very straightforward to use and clearly states the costs for each service offered.

For advanced users, APIs are available for free to check things such as usage and spend, change routes on the fly, add, drop and route phone numbers and blocks in real-time and forward calls as needed.

Fraud control is an important feature for those in the wholesale world as VoIP hackers can steal your SIP credentials and run up huge spends. Flowroute has a few tools to prevent fraudulent activities. For example all calls are pre-paid so this is a good insurance policy for both parties, should hackers get hold of your credentials. When your balance runs out, no calls can be made. It also allows you to block outbound destinations by country or by setting up a maximum rate per minute for your account. Destination white-lists can also be created so only calls to those destinations are allowed.

The pre-payment may not be appreciated by all, but at least there is an auto-replenish feature, so your balance can be topped up automatically when it reaches a certain level. Likewise, a low balance notification can be sent to you by email when your account is low in funds.

Support desk forums, ticket requests and an email address is available to get your questions answered. Support is also available by phone at 1-855-356-9768 or 1-206-641-8000.

Interoperability is a huge factor for businesses and Flowroute has certified numerous phones and ATAs from Grandstream, Snom and Yealink. Extensive testing has been performed to ensure these phones work with its service. A complete list of certified phones is available on its website. Note this does not mean other phones will not work, it's just that these devices have been thoroughly tested.

The Bad

All calls must be pre-paid by keeping a positive balance in your account. This is to protect both parties against fraud and seems perfectly reasonable. However, the only method of payment is through Amazon Payments which may not be convenient for all businesses.
UPDATE - MAY 2015: Flowroute now accepts credit card payments through Stripe. You can add a credit card, configure auto renewals, and manage low balance notifications.

Pay phone surcharges may occur for any toll free calls originating from a pay phone. This is likely not a concern for most businesses but worth noting.

The Bottom Line

Inbound

  • Single DID : $1.25/month and $1.00 setup fee.
  • 20 DIDs : $14.95/month and $19.95 setup fee.
  • 100 DIDs : $59.95/month and $49.95 setup fee.
  • Per minute rates : from $0.012/minute. vPRI pools for unlimited inbound volume for $17.95/month.
  • Number port : $4.00 per number.
  • Caller ID : identify callers for $0.0039/lookup.
  • Toll free : Free port and $1.25/month for each toll free number. $1.00 setup fee. US originated toll free calls for $0.0195/minute.
  • CNAM lookups for $0.0039/lookup

Outbound

  • US/CAN : $0.0098/minute. UK for $0.0082/minute.
  • Caller ID : Free CNAM storage so your calls are branded with up to 15 characters.
  • E911 : Connect E911 to your Flowroute number for $1.39/month.

Recording

  • 3rd party, costs $15 for up to 30 words. Additional charges beyond 30 words.

Overall Thoughts

Flowroute offers a high quality trunking service that promises direct routes with no middlemen thus ensuring minimal latency and jitter for your calls.

Pricing is reasonable and in addition to inbound and outbound calling, it also offers number porting, toll free, E911 and caller ID which covers the services that most businesses are looking for in a SIP trunking service. Also multiple tools are provided for fraud protection, which is something that cannot be taken lightly these days.

We like that APIs are available to configure routing, add or drop phone numbers and look at spending reports all via simple API calls. If you use the online portal, you will find that it is very user friendly and easy to use.

  • SHARE THIS:

Author: Andrew


Flowroute Overview

We have a limited number of user reviews for Flowroute but the ones we do have express delight for its service.

...Several years of positive experience with Flowroute...

All User Reviews (Page 1 of 3)

Summary
Total Number 26 5 Stars 24
Thumbs Up 26 4 Stars 2
Thumbs Down 0 3 Stars 0
Average Rating 4.9 2 Stars 0
More Providers 1 Star 0

Flowroute reviews are listed in chronological order.

Excellent to deal with!

Overall rating (5)

#26 : : FEB 13th, 2015

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

FlowRoute is an excellent service provider. Line quality is perfect. Service is incredible. No issues with any part of their service. Great to deal with!

Comment on this review >>

Good integrity

Overall rating (4.8)

#25 : : NOV 6th, 2014

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

I used to run a small call center, ad used Flowroute for Foreign to local calls. I moved to the US, and kept my account for personal telephony. Recently, I used the built-in Android client to place calls to a very expensive destination. The calls didn't go through, nor did they terminate. I ended up with a huge bill. I called Flowroute to dispute, and they dug deep, and I mean DEEP into the protocol negotiation, and figured out that it was because the call was placed from an IPV6 network. I appreciate that they took the trouble to investigate the root cause and issue a refund (rather than simply say 'bad client - your problem').

Comment on this review >>

Great service provider

Overall rating (5)

#24 : : OCT 17th, 2014

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Best tech support of any provider I have tried and most responsive. Only downside is they don't offer voice mail. If you have a standard answering machine or only plan to use them for outbound they seem great. Very good voice quality, DTMF seems to work fine. Calls to 800 numbers are free. Other calls to the US about a penny per minute. Their policy on "high priced" calls to certain US destinations is fair.

Comment on this review >>

Great Service and value

Overall rating (4.4)

#23 : : OCT 16th, 2014

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

You gotta love the supervisor that actually answers the phone and provides live customer service. As an Avaya business partner I use Flowroute for every customer. We use them for our own service provider for business and residential service.

Comment on this review >>

Very helpful and attentive

Overall rating (5)

#22 : : OCT 16th, 2014

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

I have been with Flowroute for 5.5 years and have been very happy with their service and especially their support. The service is reliable. When I need help, they are quick to respond and very knowledgeable. I tried about 5 providers before settling on Flowroute. I would never change and recommend them highly.

Comment on this review >>

Wonderful company

Overall rating (5)

#21 : : SEP 3rd, 2014

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Very helpful with setting up PBX, both Asterisk and Freeswitch. Ongoing service is excellent. When trouble arises (very infrequently and usually on my side) they are quick to respond, usually the same day. I rarely write reviews since I am difficult to please. I only have positive comments about this company.

Comment on this review >>

Flowroute review

Overall rating (5)

#20 : : AUG 14th, 2014

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

I found Flowroute's web site very easy to navigate, and setup the service. Once I had my first DID line, and it worked so well, I ordered another to use on my iPad. Flowroute rates are very competitive, and far cheaper than conventional phone service, and their customer support is the best.

Comment on this review >>

Flowroute did what CBeyond failed to do

Overall rating (5)

#19 : : JUN 27th, 2014

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

We were with Aretta which was bought by CBeyond (a big fish) and ruined the customer service. CBeyond failed at providing support for SIP services and didn't seem to care about us as a customer. Flowroute stepped up to the plate for us and really came through. CBeyond should take lessons from Flowroute in how to support their customers. Our printing company is in good hands with Flowroute. Jonathan, President

Comment on this review >>

Thank you.

Overall rating (4.8)

#18 : : JUN 8th, 2014

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Thank you flowroute for your e911, and outgoing toll-free sevices. The good instead of excellent for value is because I am also a buyer and find for my need other prices but, flowroute's prices must reflect quality...

Comment on this review >>

No nonsense

Overall rating (5)

#17 : : MAY 10th, 2014

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Excellent people there. No frills and no BS.

Comment on this review >>

  • SHARE THIS:
  • Page 1 of 3
  • Next Page
  • Last Page

 


Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 26 5 Stars 24
Thumbs Up 26 4 Stars 2
Thumbs Down 0 3 Stars 0
Average Rating 4.9 2 Stars 0
More Providers 1 Star 0
Write a review
Get Free Quotes

3 Top Providers

Provider* $/mo Details
from
$14.95
(4.5)
from
$25
(5)
from
$25
(5)
  • SHARE: