Flowroute Reviews - Page 2 of 4

4.4/5

Average Rating

Wonderful company

Number 21 : SEP 3rd, 2014 : Larry

Recommended: Yes

Very helpful with setting up PBX, both Asterisk and Freeswitch. Ongoing service is excellent. When trouble arises (very infrequently and usually on my side) they are quick to respond, usually the same day. I rarely write reviews since I am difficult to please. I only have positive comments about this company.

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Flowroute review

Number 20 : AUG 14th, 2014 : Eric

Recommended: Yes

I found Flowroute's web site very easy to navigate, and setup the service. Once I had my first DID line, and it worked so well, I ordered another to use on my iPad. Flowroute rates are very competitive, and far cheaper than conventional phone service, and their customer support is the best.

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Flowroute did what CBeyond failed to do

Number 19 : JUN 27th, 2014 : Jonathan

Recommended: Yes

We were with Aretta which was bought by CBeyond (a big fish) and ruined the customer service. CBeyond failed at providing support for SIP services and didn't seem to care about us as a customer. Flowroute stepped up to the plate for us and really came through. CBeyond should take lessons from Flowroute in how to support their customers. Our printing company is in good hands with Flowroute. Jonathan, President

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Thank you.

Number 18 : JUN 8th, 2014 : Eric

Recommended: Yes

Thank you flowroute for your e911, and outgoing toll-free sevices. The good instead of excellent for value is because I am also a buyer and find for my need other prices but, flowroute's prices must reflect quality...

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No nonsense

Number 17 : MAY 10th, 2014 : Barry

Recommended: Yes

Excellent people there. No frills and no BS.

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Awesomeness

Number 16 : MAY 8th, 2014 : Chris

Recommended: Yes

Very helpful and knowledgeable support, great product - not a single issue with this provider in 3 years now. Management portal is the best I've seen as well.

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Amazing Service, Better Price

Number 15 : FEB 7th, 2014 : Darren

Recommended: Yes

Absolutely amazing service with the best pricing I have ever seen. The service almost hurts your ear with our HD Voice phones because it is so clear.

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Excellent service

Number 14 : JAN 11th, 2014 : Fr. Gregory

Recommended: Yes

Several years of positive experience with FR. Service interruptions extremely rare; prompt and courteous customer service attention to the infrequent issues. I have no basis for comparison -- and no motivation to check out other providers. Voice quality is very difficult to assess -- no way of knowing "who" is to blame when it falls below excellent.

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FLOWROUTE Customer Support

Number 13 : JAN 8th, 2014 : TasoT

Recommended: Yes

I spent a few days looking for an alternative voice provider for my home office. After careful research, testing, and subscriptions I narrowed it down to a couple of SIP providers, since I wanted to be able to manage my own Cisco device and Provider. A couple of things as to why I selected Flowroute: 1. It works with all SIP enabled IP Phones, in my case Cisco. 2. Subscription and configuration was a breeze for me. 3. Cost is pay as you go, and inexpensive to say the least for my use case. 4. Support and sales staff are very responsive during normal US business hours.

A couple of improvements that could be made (IMO): 1. Installation details could be improved (see OnSip, they have mastered the installation instructions process). This can be written/created offshore. 2. Current support documentation is for experienced individuals only, unlike OnSip where their instructions are made to tailor to 5th grade comprehension levels. 3. 24/7 monitoring email support, this can be done offshore since it's only email (follow the sun model is required for EST, CST, PST).

Other than my short experience in subscribing, contacting support, speaking to sales, and properly configuring my Cisco IP Phone, Flowroute is off to a good start with an impressive product in the SIP VOIP market.

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Excellent service, great money saver, very happy

Number 12 : DEC 19th, 2013 : Rachel

Recommended: Yes

Overall I am extremely happy with the service that I have received. The customer service at Flowroute was above and beyond what I expected - especially for being such a small customer. The only con of using flowroute is that they do not offer any voicemail service, which some other VoIP providers do. I ended up getting a phone with a voicemail system built in, so it is not an issue if I miss calls. I would highly recommend using flowroute.

VISITOR/PROVIDER FEEDBACK:

Sean @flowroute (Dec 19th, 2013) : Thanks for the great review Rachel! We have many customers implementing a voicemail solution with one of our technology partners (YouMail). You can very easily use YouMail as a failover route and get a lot of additional features outside of standard voicemail.

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