Reviewers Comments:

Aptela VoIP is a decent service but the customer service is poor to say the least.

Reviewers Comments:

Not impressed with Aptela support staff, pretty much on your own.

Reviewers Comments:

Too many issues with Aptela from taking order to setting up system. Customer service totally non-responsive. Avoid Aptela hosted VoIP service at all costs.

Reviewers Comments:

Pretty happy with Aptela. Decent hosted VoIP service. Only downside has been trying to get hold of customer service, it's a nightmare!

Reviewers Comments:

I did not like the whole sales experience. Seemed like there was more interest in up-selling me as opposed to answering my questions. VoIP service seems ok though

Reviewers Comments:

Hate the web portal and too many issues with dropped calls. Seems to be working better now but damage has been done.

Reviewers Comments:

Pleasantly surprised by the quality and cost of Aptela service.

Reviewers Comments:

Not happy with the Aptela customer service. Customer service hold time is ridiculous and then send you to voicemail which is frustrating. Call quality with Aptela is okay but I do have some bad calls.

Reviewers Comments:

Decent service and good price/features. Technical support helpful but not too knowledgeable.

Reviewers Comments:

I selected Aptela as my VoIP provider about six months ago. I chose them for their feature set, which was very attractive. I thought at the time it was enough to offset the fact that their prices are a little higher, but I probably haven't used all the extra features I've paid for. Still, the reliability has been ok, though the customer service is usually extremely poor. I'm not completely ecstatic about them, but still, I'm saving money using VoIP instead of a landline.