The below provides a quick overview of the user submitted reviews for CenturyLink Internet service.
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Centurylink is a major supplier of communication services to homes and businesses in the USA and is in fact the third largest provider, after acquiring Qwest in 2011. The technology is primarily DSL based but also has fiber optic service (FiOS) in certain areas. TV is provided through DirecTV or through Prism which is its own IPTV offering similar to AT&T U-verse. They do offer many options for businesses, including DSL, Ethernet, VoIP, data backup, business applications like Exchange and more. However, this review is primarily focused on their residential DSL product.
With their Internet service primarily DSL the cheapest option available come with a home phone bundled service. They do offer a "Pure Broadband" option which does not require home phone service through them, but you will need to pay a premium for it. Depending on the cost of their home phone service and the cost of other options available to you (mainly VoIP services), it could still come out with you saving money.
Connection speeds up to 40Mbps (download) are offered in select areas. Other available service download speeds are 768kbps, 1.5Mbps, 3Mbps, 7Mbps, 10Mbps, 12Mbps, 20Mbps, and 25Mbps. The upload speed is typically 896kbps for most plans, except for the 40Mbps plan, where it can be up to 5Mbps.
The higher the speed the higher the monthly cost of the plan so we recommend you select the plan with the speed that best suits your usage needs. If you only use the Internet for mainly emailing and surfing websites then the lower speeds will be just fine. However, if you are streaming movies and downloading HD movies over the Internet you will want to select a plan with higher speeds. Monthly fees for Internet service only can range from $30 to $70 per month, once any introductory rates have expired.
A 30-day satisfaction guarantee is available, providing a great way for users to test out the service without risk. If you cancel within the 30 days following activation they will refund the monthly fee, as well as any shipping and handling fees for the equipment. You must return the equipment within 30 days though.
Technical customer support is available 24 hours a day, 7 days a week. A reasonable knowledgebase is available through their website, helping with items such as modem setup/issues, email setup, anti-virus software setup etc.
A self installation kit is included so you can do it yourself. You also get a homepage that you can customize, free email accounts, and the ability to watch full television shows from over 250 networks inside the CenturyLink portal. A full suite of backup and security services can be added on to your service. Internet subscribers do get 2GB storage capacity at no additional charge for backing up their computer files.
Their wireless modem requires a lease fee of $6.99 per month. They also sell wireless adapters that can plug into a PC, providing a wireless connection to your modem if needed. They are in the $40 region and can be found at lower costs elsewhere if you are a frugal shopper.
To get the best deals you typically have to sign up for a one year term agreement. Once that year has passed the monthly fees will increase to the standard rates, based on your speed selection. You may also be required to sign up for autopay and e-bill to get the best rates.
Actual speeds can be affected by the distance that your house is from the Central Office and also by your internal phone wiring in the house. Speeds can be up to 15% lower.
A shipping and handling fee is typically charged for the modem/router delivery.
A termination fee of $99 or an amount determined by your monthly rate and remaining months left on your term (up to $200) will apply.
Similar to most Broadband providers they only support certain locations across the USA. You will need to enter your address into their website to check availability.
If you are looking for an option to get DSL service into your home without having to subscribe to a home phone service also then CenturyLink are worth checking out. This gives you the option of using a 3rd party VoIP phone service at a much lower cost than a traditional phone line.
Speeds and pricing are similar to other large providers and with Broadband services it typically comes down to availability in your area. You can bundle in television but it is through a Satellite provider. This may put some people off, depending on your location. You can bundle in cell phone service through Verizon which is a nice option of keeping multiple bills into one.
At this time of writing there is not a large sample size of user reviews from Centruylink customers so it is tough to draw conclusions. For the reviews that were submitted the scores were not high. Customers complained most about their customer service experience.
CenturyLink reviews are listed in chronological order.
#6 : SEP 7th, 2016 : KATIE (WA)
There are no pro's. CenturyLink is the worst provider with the worst customer service. I would not recommend anyone to go to them.
#5 : JUL 1st, 2016 : Carie (AZ)
Worst and most unprofessional experience in 30+ years of business. The Phoenix sales office is a joke especially. The sales manager is useless. They out and out LIE about everything. The equipment was wrong. The pricing is way higher than stated. The discounts are taken back, or not given as promised. A complete and total nightmare. They are still double billing after 4 months. And the worst thing is they do not respond to your emails, or out and out insult you in the emails. Never use their VOIP service it is a total joke. We even installed our own T1 line and it is SLOWER THAN BEFORE even though they said it would make it 3 times faster. It is overpriced and they do not honor their commitments. Have had to file with the FCC and am taking them to court now.
#4 : MAR 31st, 2016 : Harry (AL)
The worst monopoly I have ever seen. If you have another choice use it but do not ever use Centurylink.
#3 : NOV 7th, 2015 : ALICE (AL)
I have had service with CenturyLink BEFORE it was CenturyLink...back when it was called Century Tel. Nothing has changed only the name. The worse ISP! I've been dealing with this company now for 15 years and NOTHING HAS CHANGED! I have to sit and wait for my connection to actually connect for about 5 hours to pay one bill. Now that I'm a student, it is really frustrating to have work to do online and have deadlines to meet and its almost impossible to keep connected while doing my work! I actually had a representative online to test my connection and she told me I was only getting 20% of my connection. I saved that conversation to a jump drive and uploaded it to file a complaint to the BBB!
#2 : SEP 26th, 2012 : Sickofbadservice (TX)
I have been a customer for 10 years and very low maintenance- I've probably called a few times for help. I updated my email online last month and still got my next bill sent to my old email. So I emailed customer svc to update it and got an automated response saying it would take 3-5 business days to get a response. So I waited and they responded saying they couldn't process my request because they need to verify my account information. So I sent all of the information they requested and then got another automated response saying it would take 3-5 days to get a response. This is all just to find out my they are not using my new email. So I called and the guy was very short and kept cutting me off, and he told me that the online account is different from their system, and the email Cust Svc is different too. REALLY!! What's the point being able to access my account online and not be able to update my email. None of my other bills/accounts are like this. Centurylink is so antiquated and after being a customer for 10 years I will be canceling my service!
#1 : SEP 20th, 2012 : Pat (NC)
We had Hughesnet since 2006 when we moved to the country. At that time, the service was great....speed was fine....NO DOWNLOAD LIMIT!!!!!!! Since last year there has been NOTHING but problems. There was NO NOTIFICATION that there was now going to be a download limit. When questioned....after mulitple phone calls/transfers, the reason I'm told for the limit??? The "Fair Access Act"??? Supposedly a "LAW" that everyone has to have access to the internet.....well, then why doesn't DSL and CABLE have download limits??? Why am I able to access the internet on my cell phone faster than on Hughesnet??????? My monthly bill has decreased by over $150 by stopping Hughesnet. They did charge me for the "radio device" that was attached to the dish -- that happened to be ON THE ROOF OF MY HOUSE!!!! I was not aware of this charge until I was checking my checking account. Hughesnet NEVER sent me a notice they were taking this charge out. I have fought for over a month to get the money back!!!!! I would NEVER advise ANYONE to use tis service!!!!!!
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