Comcast Reviews - Page 7 of 10

2.3/5

Average Rating

Number 32 : OCT 5th, 2011 : Naveen (TX)

Recommended: No

Comcast was good till Aug when I was at my old addres. When I moved to my new home in Sep then the problem started. They promise all wrong promised about the pricing and they charge alot. The speed has also come down like anything and I would definitely not recommend this provider to anyone.

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Number 31 : SEP 4th, 2011 : Kermit McCarthy (OR)

Recommended: No

Have tried to order a wireless router four separate times and each order has been "lost". Literature all said router would arrive in 3 - 5 business days. Last customer service rep said it's taking 4 - 6 weeks. Have been given conflicting advice by every Comcast employee about where to go to get/order the router. No internet service to 3 of our 4 computers thanks to this mess.

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Number 30 : AUG 24th, 2011 : I.K. (MS)

Recommended: No

I really need to let you know that you are the utmost worst cable/internet/whatever company on this planet. I have been with comcaste for 10 days,& it has been the worst experience of my life!! I am pharmacy student, and was with direct tv and metrocast for 3 yrs before I moved down here. Comcast has been an outright disaster. Beginning from the NUMBER of times I had to call, then freaking beg, just for y'all to show up and connect my internet on the day(DAYS) your agent said he was gonna come. He then comes, and cant fix it;calls some specialist who fixes it 3 days later,& by the next few days, it stops working. Then I call yesterday, and they do whatever in your office...it starts working. But as expected,...as EXPECTED, I get back from school today, and its not working. Seriously, what kind of student survives pharmacy school with this horrendous service. To make matters worse, I called today, and was told they cannot fix it till Monday..this is freaking Wednesday, and I wont have internet till MONDAY???? To further exacerbate issues, comcast sent me a $37 bill yesterday; I was soo mad I didn't know if I should tear up the bill, or may even light it on fire. I need you to know that of all the places I have lived in my life (Maryland, Atlanta, California, Mississippi(Oxford)), you have the worst service possible. I will do my friends, classmates, students of olemiss, and anyone that reads articles on the internet a favor by telling them my experience so they can run away!

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Number 29 : AUG 24th, 2011 : My Le (CA)

Recommended: Yes

I have been quite satisfied with Comcast Internet services, all staffs have been trained to do the only thing: "BRING CUSTOMERS THE BEST THEY HAVE AND SO MUCH MORE". Believe me, switch to Comcast to realize the difference.

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Number 28 : AUG 9th, 2011 : BStone (MO)

Recommended: No

My husband and I chose to do a self install on the Triple Play package. We drove the 60 minute round trip to pick up our equipmet from the Independence, MO location. Though the ladies were very nice and helpful at the location, we later found out the router that was provided was not scanned into the system and we were not supplied a power cord for the DVR Cable box we picked up. We did not realize it at the time, but this would result in me spending over three hours on the phone with various technicians in one evening instead of spending it with my children who had just returned from a nine day trip with their grandparents. It was imperative to get our equipment activated because my school age children, who are old enough to stay home alone for short periods of time, which helps us with child care situations, are now not able to because they have no means of contacting emergency services in the event of an unexpected incident. The technician guaranteed I would have service that night and said I could end my phone call with him (it was11:00 PM). He promised that if there were any further issues, he would have someone call me first thing in the morning. I had no service all day Sunday and was away from home, unable to call Comcast again. The promised phone call never came. I called Monday evening two more times and the technicians continued to tell me I would have to pay $99 to have someone come out to my home to fix the problems. I asked to speak to a supervisor (Mary out of St. Paul, MN) and after telling her the issues, her first response was to tell me how much it would cost ME to have someone fix it. I was astonished that her solution was for the customer who has already been geatly invonvenienced, now should be forced to pay more money to correct Comcast's mistake.I told her repeatedly, the only way this would work for me is to have a technician come out and resolve the issue with no charge to me. I didn't have time to stay on the phone with more technicians, nor should I have to pay any additional mony to comcast. After 25 minutes of Mary insisting that there is no way she can send out a technician without a charge to me, she attempts to negotiate with me and offers me half off the $99 fee. That frustrated me more because it proved she had lied to me from the beinginning about being able to remove the service charge, but then to only offer to pay half was insulting. Being a company owner myself, I understand companies make mistakes, but to not admit the mistake, apologize for it, and correct it, demonstrates complete incompetency in the very basics of customer service. Having the technician come out is even inconveniencing me to have to be at my home and miss work to wait on a technician. I explained that the internet was very important for me to access work documents and other important informtion from home (even though I work out of an office, there are times things need to be accessed unexpectedly and I should not have to drive to the office 35 minutes away, due to Comcast's failure). Along with the internet, I had to find other child care arrangements at the last minute due to not having a phone. I later discovered that under FCC regulations, Comcast muct have my phone working within 24 hours. It will be 96 hours before it will be resolved. Mary insisted I wasn't being inconvenienced and should receive no additional discount other than the service call. The soonest she could have a technician out to me would be Friday, August 12th. I took the time even though I knew I would have to find someone else to be there, inconveniencing that individual because I would be out of town. I ended the phone call very frustrated and unsatisfied, as well as very tempted to discontinue service all together. I decided to give Comcast one last chance and spoke to Debbie B. this morning. She was very kind and understandng. She was able to reserve a technician appointment for 8:30-9:30 am Wednesday,August 10th, which works much better with my work schedule. As a consumer, I don't require anyone to go above and beyond for me, nor do i expect to get things for free. As a business owner, mother, and wife, my time has a very high value and I have a very clear understanding of the value of quality customer service. I had already paid for the service call three times over with the time I spent one the phone and picking up equipment from Comcast. My husband, who is not in the cable or electrical business of any kind, was able to successfully install all the equipment, yet Comcast who IS in the cable and internet business, was not able to do some very basic things that created a waste of time, energy, and money for our family. To have a poor customer service SUERVISOR in addition to the other inadequacies reults in a poorly run company al together. You can get away with a lot of mistakes if your customer service department is friendly and helpful. I strongly advise you, as a company to work on the consistency of that. This has happened to me repeatedly with Comcast. Once when I moved and the technician never showed up (July 2009), once when I was going to cancel Comcast and go to direct TV and I asked if there were any specials I could sign up for and said i WANT to continue to give Comcast my business, and the customer service rep told me there were absolutely no specials, yet when I called again to schedule my cancellation, the Customer Service Rep (Anne) was very helpful, and offered me a special that kept my business, and now this situation. When I signed up for the Triple Play Package, the rep was very kind and stayed on the phone with me while we went through all the options, and I ended up signing up for more than I inended because of her helpfulness, but then to have to deal with a supervisor that was so void of any custmer service skills (Mary) was quite disappoining.

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Number 27 : JUL 24th, 2011 : Zoowi (MI)

Recommended: No

I ordered the comcast service in Michigan and got it installed 2 weeks later. But, when they got it installed, it didn't work that day and the technician told us that their server was having problems. So, I have to call them again. The next day, another technician showed up and changed the modem. Problem solved. But our connection was shaky everyday. Today, we didn't get the connection for many hours. So, I called the customer service again. They told me to switch off the modem and router. It didn't work and now I was told to wait for their technician to show up in the next week. Then, there was a big thunderstorm and our signal is back again. I don't know what's wrong. But, comcast also doesn't have any clue. Their customer service person even told me to discontinue if I am not satisfied (great suggestion). They are kind of having a monopoly in the area, so they can be mean if they want to be. I would never recommend comcast to anybody if they have any other choice.

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Number 26 : JUN 18th, 2011 : VL (MD)

Recommended: No

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Number 25 : MAY 15th, 2011 : Angela (GA)

Recommended: Yes

i have had comcast for a long time.I love that they have routers that you can ORDER AND HAVE SENT THRU THE MAIL IN 3-5 DAYS.the router service is a courtesy not a requirement for them so its cool they r so affordable.i do sumtimes have issues with the netgear but i can connect to the modem and its fine.I also like that they have a residential account and a business account.if you try to run a business on a residential then your asking for it its in the contract that they cant be held accountable for money lost because your not suppose to run a business on residential accounts.understandable.im not saying they r perfect they have flaws like any company.i have gotten frustrated a couple of times but try not to take it out on the customer service people if you call a lot of other help lines with an issue or a lot off other service providers, they charge by the min. for over the phone techs but not comcast and i like that.over all i am very satisfied.could b better but i have had a whole lot worse

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Number 24 : MAY 5th, 2011 : Frustrated (TX)

Recommended: No

Transferring service you thought it would be easy, with Comcast/Xfinity...NO WAY! I call them to transfer service, they show up but then, nothing works, no internet, no tv, no phone line. Call to let them know, another appointment scheduled. Well the idiots put a contact phone number as the old Comcast number to call. Now if we were transferred service, given a new number and we're having technical issues, who in the right mind would call the old number, even the new if it's not working especially if a cell phone number was given. Only Comcast! The tech called but because he called the old number, he cancelled the appointment and then we're the ones to suffer without service because of lack of communication. We've been taking half days off work here and there to get this together. This will be the 3rd time now to come out and I call again this morning, if I didn't I wouldn't have known there had been another appointment scheduled. Talk about lack of communication! If they don't get this taken care of...I'm cancelling the whole thing!

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Number 23 : APR 25th, 2011 : Mark Sturges (TX)

Recommended: No

I had trouble conecting, it kept going out called comcast and they sent someone. He couldn't fix it. "problem was at the box outside and we need a new cable. He ran the cable from the box (it's in the park in back of our yard) to the house and said someone will be here within 24 hours. Someone came wile i was at work but did not burry the cable. or fix box. called comcast again -we will get someone there in 3 days. ok, hurry because this cable is a trip hazzard laying on the ground in a park. Nobody came. Called comcast again told them the situation, asked to speak to a supervisor the guy put me on hold and after about an hour the phone hung up. Called comcast the next day - ok we will get to the bottum of this they said. a supervisor will call me back within 4 hours. not a word. called again. the only time to have someone come out was Easter Sunday. so had to move the kids egg hunt to another relatives house and wait for comcast they never showed. after being warned several times by the homeowners assoc. about the wire in the park i get a fine $125.00. Call comcast again my apointment was moved to Monday. still i could not talk to a supervisor. finely a supervisor called me and let me explain the whole mess. she was nice and said they will send me a form to take care of the fine, not charge me for the internet for this month, and make sure they keep their appointment to bury my cable and fix the box. Well it's almost 8pm and again a no show from comcast. I must be a sucker because i have not called another company yet. but I will as soon as comcast fixes this one so i can look things up on line.

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