The below provides a quick overview of the user submitted reviews for Comcast.
|Service Provider||Number of Reviews||Average Rating||Recommended|
Comcast is a household name across most of the USA now. Founded in 1963 by the visionary Ralph Roberts in Tupelo, MS, it has come a long way, in some part thanks to it's acquisitions including AT&T Broadband back in 2002. Comcast now serves cable television, high speed internet and digital voice for the home and small business throughout the USA. The Comcast reviews on this page are mainly focused on the high speed internet part of it's service. You can find user reviews on its digital voice service under our Residential VoIP section.
The user reviews submitted for Comcast internet service are a mix of good and bad, with more emphasis on the bad than the good! This is sometimes more natural for larger organizations where unhappy customers can vent their frustrations. A common theme running through the negative reviews is unsatisfactory customer service, with many users only rating that part of the Comcast service as a 1 star or 2 star. Have a read through yourself to make your own judgments or provide your own review of your experience for other users to read. Simply complete our quick online form using the links on this page, takes less than 2 minutes typically.
Comcast reviews are listed in chronological order.
#67 : AUG 24th, 2013 : Sahar (PA)
#66 : AUG 19th, 2013 : Renter (MD)
DO NOT, DO NOT, DO NOT GET SERVICE WITH THESE PEOPLE! I cannot tell you how many problems I had with them. Every single time I called about the same problem?and there were many?I got a completely different story from the representative. To start with, when I first set up my service, I was told by the technician that a router, which was needed to access the internet, should be arriving in the mail within a few days. After a few days, I called Comcast; they said that no order had been placed; after I ordered it (again), I was told I would receive my router in a week. Later, I learned that the cables and codes had not been set up properly, and I had to get Comcast to come back to my home to reset everything several times. Another instance of their incompetence was when they ?accidentally? billed me for an extra service I did not request! I spent about two hours in total on the phone trying to convince them that THEY screwed up. These morons on the phone kept transferring me to the next person, and so on and so forth. I never received my full refund. I started Comcast on a discount deal. After twelve months, they increased my bill, but they could not even send me an e-mail notifying me that my discount period was ending. How difficult can it be to set up an automatic e- mail service? A final example of the barbaric treatment I received was my disconnection process. They changed the cost on me at the last minute until, they said, I had sent back all they cables and equipment. After I did so, I would receive a refund for the extra money I paid. I was told it would take 4-6 weeks. After 6 weeks I called. I was told it would take 6-8 weeks. It is now about 10 weeks, and I have yet to receive a refund. I never expect to receive it. I will never in my life get service with Comcast ever again! Their customer service representatives are retards, their management is a bunch of liars and crooks, and you will never be anything to them but a dollar sign.
#65 : AUG 8th, 2013 : Andrew (WA)
The service is decent but very inconsistent and the bill seems to increase on a monthly basis which drives me crazy. TV is fine other than cost changes. Internet, well that's another story. It used to be reasonable but now it is expensive and goes out for hours at a time. The actual speed changes throughout the day, most likely because my neighborhood is all hubbed which is what Comcast does for delivery. On a Saturday when Netflix is being streamed by families in our neighborhood I can see the quality suffer on the streaming as everyone fights for bandwidth. I have run the speed and voip test on this site at various times and sometimes it is good and other times I can not even make a phone call with my VoIP connection due to excessive packet loss on the broadband side. Finally had enough of Comcast/Infinity after many years. Frontier put FiOS into our street so I'm going to try it.
#64 : JUN 3rd, 2013 : Shauna (MD)
I can't get service throughout my whole house...and my house is only 1300 sq ft...we're not talking a huge mansion here!!
#63 : APR 9th, 2013 : Never (KY)
In the last 4 years ive had comcast, there hasnt been 1 single night that the cable internet has worked. Making a service call is useless, not only is it 90 % automated, but the 10 % dont have a clue how to help you much less how to even make crappy sevice, and support better by cutting you bill for not having service
#62 : APR 9th, 2013 : Chris (MI)
I started out with comcast when I purchased my house. At first I just had just internet service (6mbs) because I am not much into watching tv. When I had this service my internet download was very good at 2mb/sec. Recently I decided to upgrade my package and internet speed so I could watch the only really program that intrest me (espn) on my tablet. I was bumped up to the 25mbs service and now my internet speed seems slower than ever. it seems to me to be almost as slow as dsl a lot of times. Now when I download something I am only getting speeds from 20k - 500 or 600 k max. I have done everything in my power to try to get the internet speed back up, to no avail. Comcast customer service representitives are in most cases very unknowledgeable about their own products and services. Whenever a customer service rep, doesn't know the answer to your question or just doesn't feel like dealing with you, they transfer you to another department, where wait times can very from a minute to ten to fifteen minutes before anyone decides to answer the call. Most of the times the person that you were transfered to will tell you that you were transfered to the wrong department and then the vicious waiting period begins again. Calling comcast and actually getting to speak with a live individual is already a hassle in itself, but when they actually pick up they ask you what seems like a long list of security questions that are not all necessary. I am surprised that they haven't asked me the last time I used the bathroom because if they did my response would be "just a minute ago to flush comcast down the toilet."
#61 : MAR 3rd, 2013 : Wayne (FL)
Initial calls would be a nightmare, always had to speak to a supervisor. Was send to wrong place to pickup the modem, made numerous calls in regard to poor download speed. After numerous complaints they finally send a technician to reset the modem. Unfortunately we only have one choice as a provider so we are stuck with what we got...
#60 : FEB 20th, 2013 : Janet (DE)
Unbelievably poor customer service. I have had nothing but trouble with the internet service. I have spent hours on the phone and was finally talked into getting the 3-pack (tv, cable & phone)as I didn't have a house phone before because I would have an enhanced internet. Well, now since that was installed I haven't been able to access my office to work from home because it won't allow VPN through new model/router and I was advised it would cost me for additional service even though the VPN worked fine before they installed the new model/router. I also found out that my neighbor was paying 25% less on their bill with more features....it's like "let's make a deal" each and every time you work with Comcast. I have Verizon fios before and never had any service problems. Unfortunately, the only provider in my area is Comcast and you know what happens when there is no competition. 5x39x
#59 : JAN 8th, 2013 : Veronica (MA)
new to comcast , customer service is not very knowlegeable about their own products and features . Aside from that they lay their billing fees on one after another like i have never seen a company do before ( setup fee 9.99, installation 30.00, credit ck 50.00, del and hand 10.00, service 34.99 etc , etc etc...! You have to ask the right questions to see the scam behind their billing services - be careful or you will be out a lot of dough .. know how to work your way through these scammers and you make come out even . Service is another story ... I will have to wait to see .
#58 : JAN 7th, 2013 : John (TX)
Stupidest internet ever. It kept going out multiple times a day and wasnt that fast when it was on anyway. Called customer service and they were horrible. They said it would stop in a few days because they were upgrading the service in my area. They lied. I still have Comcast and it still goes out.
#57 : JAN 6th, 2013 : Lynn (IN)
Where do I begin? Had issues with internet. Went to Mexico (3X), Costa Rica (1X) US (2X). No one really spoke very good English from other countries. The total days involved were 10. Issue never got resolved till it was escalated and I was given a ticket#. The only person that knew what she was talking about was from the US. AWFUL service.
#56 : JAN 6th, 2013 : Hong (CA)
#55 : JAN 4th, 2013 : Ckiwam (TX)
I ordered the internet service to my apartment. Nov 29 they send me installation kit and I plug cable and It did not work. I called the customer service and they say something is wrong and sent me a technician. Technician did not fixed, he told us there is a wire problem in your unit and he called another technician and schedule on 12/13/2012 we did not have an internet until that date. two technician came an fix the problem finally on 12/13/2012 after 2 days I receive $46 bill. I chat with customer representative for that and she told me call again and they will refund it 7 days later another bill $140 they charge everything that they have done plus 2 month of internet service bill. I only have internet less than 2 weeks in addition if i start to using internet my order day is going to be only one month. After chatting with customer representative, I gave up because he could not understand
#54 : JAN 4th, 2013 : Maryam (CA)
It is a nightmare to deal with Comcast. Every time I call customer service they are busy and the wait time to talk to anyone is more than 10 min but the worst part is that their customer care representatives are absolutely useless and incompetent and hung up on you when they try to put you on hold, so you have to call back again and hold for another 10 min. We just moved to the Bay area and unfortunately Comcast is the main phone, cable, and internet provider in the area we live in. I would leave as soon as I find another provider and am truly amazed that Comcast is still in business. Stay away if you have any other choice.
#53 : DEC 5th, 2012 : Chris (IL)
We had our Comcast Internet installed today..... First off the order was wrong, the installer didn't have the wireless router on the install sheet even though it was order and confirmed twice..... Then the installer gets upset like it's our fault and made a big deal about only to find out he had one on the truck any ways...... Then he had to move a small book case cabinet maybe two feet and says " you know we're not really supposed to move furniture" really I'm surprised this guy has a job...... Then for another surprise the price for install is now double then quoted..... So I called customer support to get the install charged reduced only to be told well the manager will have to listen to the phone conversation between me and the agent....... Then I will get a call within 48 hours....... I guess this is what Comcast considers customer satisfaction an un professional installer and we have two listen to your phone conversation because we don't believe you........ I've had Comcast Internet less than 24hrs and already am completely dissatisfied with their customer service!!!
#52 : DEC 4th, 2012 : Czar (TX)
Way too many outages to be considered "reliable". I would not reccomend Comcast to anyone relying on consistent internet availability.
#51 : NOV 5th, 2012 : Cam (WA)
I don't know how Comcast is still in business. We were getting ripped off by Century Link, so we switched over to Comcast. Turns out, Comcast is even worse!!! The sales representative was very eager to get me to sign the contract, and once I did, nothing was provided as promised. Before I signed the contract the representative contacted me everyday, after I signed, it was impossible to get a hold of him to resolve my problems. After almost a month of headaches and calling in to other departments to try to find an explanation to the poor services and incorrect bill as well a solution, I finally got a hold of a very rude retention department representative, with whom I thought I had resolved my issues, but the newly adjusted bill arrived with twice the earlier amount. Headache, after stress, after headache! Comcast deceived me at the beginning and continue to play with me. They must do this to thousands of other people and have stolen thousands of dollars from customers who do not know any better.
#50 : OCT 21st, 2012 : Micah (TN)
internet is constantly disconnecting for 5-10 minutes at a time, tech support has absolutely no clue at all. have had this ISP for years and they still cannot fix this issue. the internet is good speed when it works but it will only work for an hour or so before cutting back off. also we pay around $100 a month for this terrible service, DO NOT USE COMCAST FOR ANYTHING.
#49 : OCT 18th, 2012 : Tess (MN)
I do not appreciate the customer service personnel do not pay attention to the questions being asked. I do not appreciate too when the personnel is not paying attention to the answers given to their question. Comcast service personnel, please pay attention to the needs of your customer!
#48 : OCT 17th, 2012 : Garland (VA)
My Internet goes offline all the time. I've had 6 in home visits and 2 outside visits, but they can't fix it. Run from Comcast!!
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