The below provides a quick overview of the user submitted reviews for Comcast Internet service.
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You may have heard of Comcast. They are the largest cable company and Internet Service Provider (ISP) in the United States, and as a result of their merger with NBC Universal, they are the largest mass media and communications provider in the world. They are a leading service provider in 40 US states and the District of Columbia, and in some regions, are the only available provider of ISP cable service. Under the brand name Xfinity they offer telephone, cable and Internet services that can be purchased either separately or in discounted bundles, for both business and home usage.
The GoodComcast offers a range of speed levels to meet customer needs from a low end of 6Mbps (Mega bits per second) with the 'Performance Starter' service up to a high end of 105Mbps with the 'Extreme 105' service. In some regions, they also offer an 'Extreme 505' service with speeds up to 505Mbps. Overall service speeds vary by region.
One of the major selling points of their service is the ability to subscribe to Xfinity service without the need for a contract. Customers are billed, and service is provided, on a month-to-month basis.
Discounts, specials and low introductory rates are regularly offered, particularly for new customers. Customers can receive additional discounts and promotions by bundling with other Xfinity services.
All Comcast Internet service comes with Constant Guard, an online security package that includes password protection, identity theft protection and Norton Security Suite software. This service is only compatible with Windows software and not applicable to Macintosh computers.
Customer support is available 24/7 through their website, which also includes a user forum for finding answers to commonly reported problems. Support is also available by calling 1-800-XFINITY or by visiting a local support center.
A 30-day trial period (30 Day Money-Back-Guarantee) is offered with all services, allowing customers to return hardware and cancel service for no additional cost.
If you have bundled Internet and cable television services, you can watch a wide selection of movies and TV shows online, as well as live streams from several channels, through their web portal.
Customers who sign up for higher tiers of service are eligible to utilize 'over 500,000 WiFi hotspots' around the country.
The BadBased on the their annual poll of consumers, Consumerist magazine awarded Comcast the unenviable title of 'Worst Company in America' for 2014.
They have consistently received poor user reviews on WhichVoIP and numerous other review sites. Common complaints include excessive or unexpected fees, poor customer service, slower connection speeds than advertised and inconsistencies in service quality.
An additional $7.95 per month is charged for customers who rent cable modems. This fee can be avoided if customers purchase and use their own modems.
Prices are cheaper than competitors during promotional periods, but may generally be more expensive afterwards. Higher tiered speed levels accordingly cost much more than lower tiers, with prices topping $100 per month.
Comcast has been called out in media for abusing their monopoly on cable service. They have been accused of offering slower speeds and higher pricing in areas where they are the only provider.
The Bottom LineComcast offers stand-alone service as well as packaged Xfinity deals. The following prices are for Internet only service and do not include limited time promotional rates. All service packages come with Constant Guard security protection and Connect email service.
Overall ThoughtsComcast is often the fastest available service for many US regions. Sometimes it is the only available cable option. Their prices and service often reflect this monopoly, which results in high costs for service after promotional periods and less than optimal customer service. Being labeled the 'Worst Company in America' is largely based on customer opinions of the company and is reflected in the user reviews submitted through WhichVoIP.
Internet service can be a good value option when bundled with either Xfinity Voice (VoIP) or Xfinity cable TV. Access to online media and integration between services serve as additional benefits when service bundling. As a service, they claim to offer the best speed, support and pricing in the industry, however, it does not often meet these claims. They can offer faster speeds than competitors, but prepare to pay a high rate (after introductory pricing expires) for a less than consistent service. As always we recommend researching other cable providers in your region, for pricing and reviews to see if they may be a better fit than Comcast.
Author: Mike Bragg
The Comcast reviews on this page are mainly focused on the high speed Internet part of it's service. You can find user reviews on its digital voice (VoIP) service here.
The user reviews submitted for Comcast Internet service are a mix of good and bad, with more emphasis on the bad than the good! This is sometimes more natural for larger organizations where unhappy customers can vent their frustrations. A common theme running through the negative reviews is unsatisfactory customer service, with many users only rating that part of the service as a 1 star or 2 star. Have a read through yourself to make your own judgments or provide your own review of your experience for other users to read. Simply complete our quick online form using the links on this page, takes less than 2 minutes typically.
Comcast reviews are listed in chronological order.
#70 : APR 19th, 2014 : SaDaniel (NJ)
The worst customer service I've ever dealt with. Every person I speak to gives me a different story. I've only had them 2 weeks and I'm looking for a new provider. Got lied to about the channels I would get and was told it would be more to get what I wanted. I will bash Comcast all over the web. Horrible associates and supervisors that don't know anything.
#69 : APR 8th, 2014 : Steve (GA)
Comcast is the WORST service provider out there. God forbid you should have to call for customer service. They don't have it. You will be speaking to a foreign country and they really do not care about your problems. I would highly suggest that anyone looking for service, go to another company. You have been warned!
#68 : MAR 25th, 2014 : David1000 (AL)
Changed Internet and phone from AT&T to Comcast in December. Services intermittently disconnect or were not in services for weeks. Installer came back to my house 4 times and finally replaced a cable to the modem. Weeks later the problem persisted. The modem was set up wrong to the system. Numerous calls to services took a long time (10-15 minutes) just to talk to a person. On 24th Feb 2014 after getting disconnected while talking to my wife from my cell, I called services, waited 15 minutes and they said I needed a new 3.0 modem and they would provide free of charge with wi-fi within 3-4 business days. Three weeks later, no modem, so I called again, talked to 4 staff over a period of 35 minutes, only to be told that the modem was ordered, but not shipped. Once the modem arrived everyting appeared to work fine for a day or two, then the intermittent service started again. I waited 35 minutes in line in the Comcast store to return the old modem back to Comcast. Upon calling Comcast service, they told me to push the modem reset button (which was what I was told to do back in December numerous times on the old modem). This was not acceptable to me so they said they would either send out a technician or a new modem. It's been 3 months and I still don't have reliable service. Phone and Internet service may, or may not work. The modem did not include the emergency backup battery. I hope I never need to use 911.
#67 : AUG 24th, 2013 : Sahar (PA)
#66 : AUG 19th, 2013 : Renter (MD)
DO NOT, DO NOT, DO NOT GET SERVICE WITH THESE PEOPLE! I cannot tell you how many problems I had with them. Every single time I called about the same problem?and there were many?I got a completely different story from the representative. To start with, when I first set up my service, I was told by the technician that a router, which was needed to access the internet, should be arriving in the mail within a few days. After a few days, I called Comcast; they said that no order had been placed; after I ordered it (again), I was told I would receive my router in a week. Later, I learned that the cables and codes had not been set up properly, and I had to get Comcast to come back to my home to reset everything several times. Another instance of their incompetence was when they ?accidentally? billed me for an extra service I did not request! I spent about two hours in total on the phone trying to convince them that THEY screwed up. These morons on the phone kept transferring me to the next person, and so on and so forth. I never received my full refund. I started Comcast on a discount deal. After twelve months, they increased my bill, but they could not even send me an e-mail notifying me that my discount period was ending. How difficult can it be to set up an automatic e- mail service? A final example of the barbaric treatment I received was my disconnection process. They changed the cost on me at the last minute until, they said, I had sent back all they cables and equipment. After I did so, I would receive a refund for the extra money I paid. I was told it would take 4-6 weeks. After 6 weeks I called. I was told it would take 6-8 weeks. It is now about 10 weeks, and I have yet to receive a refund. I never expect to receive it. I will never in my life get service with Comcast ever again! Their customer service representatives are retards, their management is a bunch of liars and crooks, and you will never be anything to them but a dollar sign.
#65 : AUG 8th, 2013 : Andrew (WA)
The service is decent but very inconsistent and the bill seems to increase on a monthly basis which drives me crazy. TV is fine other than cost changes. Internet, well that's another story. It used to be reasonable but now it is expensive and goes out for hours at a time. The actual speed changes throughout the day, most likely because my neighborhood is all hubbed which is what Comcast does for delivery. On a Saturday when Netflix is being streamed by families in our neighborhood I can see the quality suffer on the streaming as everyone fights for bandwidth. I have run the speed and voip test on this site at various times and sometimes it is good and other times I can not even make a phone call with my VoIP connection due to excessive packet loss on the broadband side. Finally had enough of Comcast/Infinity after many years. Frontier put FiOS into our street so I'm going to try it.
#64 : JUN 3rd, 2013 : Shauna (MD)
I can't get service throughout my whole house...and my house is only 1300 sq ft...we're not talking a huge mansion here!!
#63 : APR 9th, 2013 : Never (KY)
In the last 4 years ive had comcast, there hasnt been 1 single night that the cable internet has worked. Making a service call is useless, not only is it 90 % automated, but the 10 % dont have a clue how to help you much less how to even make crappy sevice, and support better by cutting you bill for not having service
#62 : APR 9th, 2013 : Chris (MI)
I started out with comcast when I purchased my house. At first I just had just internet service (6mbs) because I am not much into watching tv. When I had this service my internet download was very good at 2mb/sec. Recently I decided to upgrade my package and internet speed so I could watch the only really program that intrest me (espn) on my tablet. I was bumped up to the 25mbs service and now my internet speed seems slower than ever. it seems to me to be almost as slow as dsl a lot of times. Now when I download something I am only getting speeds from 20k - 500 or 600 k max. I have done everything in my power to try to get the internet speed back up, to no avail. Comcast customer service representitives are in most cases very unknowledgeable about their own products and services. Whenever a customer service rep, doesn't know the answer to your question or just doesn't feel like dealing with you, they transfer you to another department, where wait times can very from a minute to ten to fifteen minutes before anyone decides to answer the call. Most of the times the person that you were transfered to will tell you that you were transfered to the wrong department and then the vicious waiting period begins again. Calling comcast and actually getting to speak with a live individual is already a hassle in itself, but when they actually pick up they ask you what seems like a long list of security questions that are not all necessary. I am surprised that they haven't asked me the last time I used the bathroom because if they did my response would be "just a minute ago to flush comcast down the toilet."
#61 : MAR 3rd, 2013 : Wayne (FL)
Initial calls would be a nightmare, always had to speak to a supervisor. Was send to wrong place to pickup the modem, made numerous calls in regard to poor download speed. After numerous complaints they finally send a technician to reset the modem. Unfortunately we only have one choice as a provider so we are stuck with what we got...
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