Comcast Internet Reviews and Ratings

The below provides a quick overview of the user submitted reviews for Comcast Internet service.

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Comcast (2.3)
84 Reviews
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Comcast Internet Service Review by WhichVoIP.com

You may have heard of Comcast. They are the largest cable company and Internet Service Provider (ISP) in the United States, and as a result of their merger with NBC Universal, they are the largest mass media and communications provider in the world. They are a leading service provider in 40 US states and the District of Columbia, and in some regions, are the only available provider of ISP cable service. Under the brand name Xfinity they offer telephone, cable and Internet services that can be purchased either separately or in discounted bundles, for both business and home usage.

The Good

Comcast offers a range of speed levels to meet customer needs from a low end of 6Mbps (Mega bits per second) with the 'Performance Starter' service up to a high end of 105Mbps with the 'Extreme 105' service. In some regions, they also offer an 'Extreme 505' service with speeds up to 505Mbps. Overall service speeds vary by region.

One of the major selling points of their service is the ability to subscribe to Xfinity service without the need for a contract. Customers are billed, and service is provided, on a month-to-month basis.

Discounts, specials and low introductory rates are regularly offered, particularly for new customers. Customers can receive additional discounts and promotions by bundling with other Xfinity services.

All Comcast Internet service comes with Constant Guard, an online security package that includes password protection, identity theft protection and Norton Security Suite software. This service is only compatible with Windows software and not applicable to Macintosh computers.

Customer support is available 24/7 through their website, which also includes a user forum for finding answers to commonly reported problems. Support is also available by calling 1-800-XFINITY or by visiting a local support center.

A 30-day trial period (30 Day Money-Back-Guarantee) is offered with all services, allowing customers to return hardware and cancel service for no additional cost.

If you have bundled Internet and cable television services, you can watch a wide selection of movies and TV shows online, as well as live streams from several channels, through their web portal.

Customers who sign up for higher tiers of service are eligible to utilize 'over 500,000 WiFi hotspots' around the country.

The Bad

Based on the their annual poll of consumers, Consumerist magazine awarded Comcast the unenviable title of 'Worst Company in America' for 2014.

They have consistently received poor user reviews on WhichVoIP and numerous other review sites. Common complaints include excessive or unexpected fees, poor customer service, slower connection speeds than advertised and inconsistencies in service quality.

An additional $7.95 per month is charged for customers who rent cable modems. This fee can be avoided if customers purchase and use their own modems.

Prices are cheaper than competitors during promotional periods, but may generally be more expensive afterwards. Higher tiered speed levels accordingly cost much more than lower tiers, with prices topping $100 per month.

Comcast has been called out in media for abusing their monopoly on cable service. They have been accused of offering slower speeds and higher pricing in areas where they are the only provider.

The Bottom Line

Comcast offers stand-alone service as well as packaged Xfinity deals. The following prices are for Internet only service and do not include limited time promotional rates. All service packages come with Constant Guard security protection and Connect email service.

  • Performance Starter: ($49.95 per month) The cheapest package provides 6Mbps service. This package does not include access to WiFi hotspots.
  • Performance: ($42.95-$66.95 per month) The pricing of the Performance package varies by region. Service speeds are advertised as reaching up to 25Mbps. This package includes access to WiFi hotspots.
  • Performance Internet with Blast: ($42.95-$66.95 per month + $4.99-$9.99 for Blast) The pricing of this package varies by region. Beyond an initial promotional offering of 12 months (currently offered at $34.99 per month), the monthly price is not clear. Service speeds are advertised as reaching up to 50Mbps. This package includes access to WiFi hotspots.
  • Extreme 105: ($114.95 per month) This high tier package offers speeds of up to 105Mbps. This package includes access to WiFi hotspots.
  • Extreme 505: ($399.95 per month) High speeds of up to 505Mbps come with a high price tag as well as a 3 year contract commitment. Available only in certain regions.
  • Blast!: ($4.95-$9.95 per month) This is an add-on service that gives higher levels of speed. This speed boost only occurs for certain uses across short periods (downloads, streaming, etc.), is subject to speed capping and is not applied to general usage.

Overall Thoughts

Comcast is often the fastest available service for many US regions. Sometimes it is the only available cable option. Their prices and service often reflect this monopoly, which results in high costs for service after promotional periods and less than optimal customer service. Being labeled the 'Worst Company in America' is largely based on customer opinions of the company and is reflected in the user reviews submitted through WhichVoIP.

Internet service can be a good value option when bundled with either Xfinity Voice (VoIP) or Xfinity cable TV. Access to online media and integration between services serve as additional benefits when service bundling. As a service, they claim to offer the best speed, support and pricing in the industry, however, it does not often meet these claims. They can offer faster speeds than competitors, but prepare to pay a high rate (after introductory pricing expires) for a less than consistent service. As always we recommend researching other cable providers in your region, for pricing and reviews to see if they may be a better fit than Comcast.

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Author: Michael


Comcast Overview

The Comcast reviews on this page are mainly focused on the high speed Internet part of it's service. You can find user reviews on its digital voice (VoIP) service here.

The user reviews submitted for Comcast Internet service are a mix of good and bad, with more emphasis on the bad than the good! This is sometimes more natural for larger organizations where unhappy customers can vent their frustrations. A common theme running through the negative reviews is unsatisfactory customer service, with many users only rating that part of the service as a 1 star or 2 star. Have a read through yourself to make your own judgments or provide your own review of your experience for other users to read. Simply complete our quick online form using the links on this page, takes less than 2 minutes typically.

All User Reviews (Page 1 of 9)

Total Number 84 6
Thumbs Up 11 5
Thumbs Down 73 14
Average Rating 2.3 44
More Providers 15

Comcast reviews are listed in chronological order.

Overall rating (1.9)

#84 : APR 14th, 2016 : (IL)

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This is a doctor's office and service was medium to poor. Took forever just to get a laptop up and ready to go. Called them and they responded quickly and the service ended up to be much worse and we now get to pay more each month for it. I will not allow them in my home and went to Frontier when I bought my house. I opted for Dish Network TV service and am much happier having to suffer through brief losses of TV reception during poor weather than to ever have to put up with Comcast again.

Overall rating (1.9)

#83 : MAR 26th, 2016 : (VY)

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I pay $94.00/month for BLAST Internet speeds which vary from 8-10Mbps to 150-165Mbps. If I view Netflix, Apple TV or through my Direct TV communicator often the service will buffer or disconnect. This happens when I believe Comcast is throttling the speeds. A curious thing happens when I run a speed test on my computer. My BLAST speeds return instantly. Is Big Brother watching? If there was any competition in my area I'd switch. Customer service is very poor and they give unreliable information in order to make sales. Not a fan but I'm stuck with them.

Overall rating (1.6)

#82 : FEB 2nd, 2016 : (IL)

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Having been a Comcast customer for almost 2 years and having TV, Internet and Phone services through this provider I can report that it is a very unresponsive and poor deal. The unfortunate thing is that they have a contract with our Condo Building and the only reliable thing about them is that they bill on time! Many times there is no phone service, so if there is a need of 911 services one is OUT OF LUCK. Not to have TV or Internet service is pretty bad but not generally life threatening.

Overall rating (1.3)

#81 : JAN 24th, 2016 : (GA)

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I have had the Extreme 105 for a few years now. I got a pop up this morning that "I have used all my 300GB Internet allowance". Now, on an unlimited plan of $135.00 plus tax and the other BS fees I should not have a limit. But Comcast has been real quite and done away with the unlimited plan and changed everyone who has Internet plans to 300GB per month max. My question is can they do this without a new agreement from the users? All the other companies that change anything have to send a new agreement and arrangements so why not Comcast. As soon as they offer a different service where I live this crap will get the boot. I hope they fold up shop. Customer service is a joke, I have stayed on hold for 40 minutes several times and still get some dip that cant speak English. Do yourself a favor Comcast and hire some people that speak the language of most of your customers.

Overall rating (2.3)

#80 : NOV 28th, 2015 : (IN)

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The only good thing about comcast is it's everywhere and readily available for places who wont allow anything else. Otherwise this company is complete and utter crap. You don't get what you pay for and the only way to get other channels is to buy a separate package that costs way more for channels you do not want. The absolute only reason to get Comcast (Xfinity) Internet is if there is no other option available which for them, I guess makes them lucky.

Overall rating (1)

#79 : NOV 1st, 2015 : (TN)

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Ease of Ordering Rating: What good is ease of ordering when their service is so bad that you wish you had another service provider so that you were not required to have their service. Do yourself a favor if you can and stay away from Comcast. Ease of Set-up Rating: Once again, they can be the easiest of all companies but you don't want to find out. Features Rating: Once again, why have features when they don't work. Speed Rating: And again! If you get speed (service) 50% of the time, is it really speed? Don't try to work from home with this service because no matter how many times you complain, they just don't care. I've never heard a company say "We Can't" as many times as Comcast. Customer Service Rating: They don't have any! Value for the Money: Take your monthly bill and double or triple it and then look at the value you'll get for the cost of having service 50% of the time you should. We live in a sub-division where Comcast is the only choice of Internet service providers and we now need to move because they just don't cut-it.

Overall rating (1)

#78 : OCT 1st, 2015 : (NH)

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I would not have enough time to spend to tell you EVERYTHING that has gone wrong with my experience with Comcast. If I could get away from them I would in a heartbeat!

Overall rating (2.3)

#77 : SEP 16th, 2015 : (IL)

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We have been Comcast customers for over 25 years, service has been good and bad, until the last 6 to 8 weeks where service has been horrendous. We have not had a landline phone, cable or Internet service in the last two weeks. And what is amazing is Comcast does not care. We have called and called, asked to speak to a supervisor and they said they would call us back, and no one has. Horrible way to treat a loyal customer who uses there seperate products. We are looking elsewhere.

Overall rating (1)

#76 : SEP 16th, 2015 : (OR)

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Called Comcast on 9/9/15 as I did not receive the previous months bill. I was promised one would be sent out. Called again 9/16 as no bill was received. I was transferred several times and spoke with Mirla, Mann and John. All three did not understand my simple request to get a copy of my bill that I never received. Now I am told they cannot send it but that I have to go to the Comcast store or online to get it. This is unacceptable, they should be able to send out a bill. If anyone out there is considering Comcast for their service, don't! Lousy customer service and uneducated employees.

Overall rating (2.9)

#75 : JUN 10th, 2015 : (UT)

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Until Google comes to town, we "have" to play with the evil Comcast that charges "early termination fees" that are total nonsense!

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Disclaimer: The ratings and comments displayed in each review on this page are solely those of the person submitting the review and are not in any way endorsed by WhichVoIP.com.

Reviews Summary

Total Number 84 6
Thumbs Up 11 5
Thumbs Down 73 14
Average Rating 2.3 44
More Providers 15

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