Norton trust seal
BBB logo

Comcast Internet Reviews and Ratings

The below provides a quick overview of the user submitted reviews for Comcast Internet service.

Service Provider Average User Rating Total Reviews Users Who Recommend
Comcast (2.4) 71 Reviews 14%

Use the tabs below to navigate to user reviews and user questions and answers sections.

Comcast Internet Service Review by WhichVoIP.com

You may have heard of Comcast. They are the largest cable company and Internet Service Provider (ISP) in the United States, and as a result of their merger with NBC Universal, they are the largest mass media and communications provider in the world. They are a leading service provider in 40 US states and the District of Columbia, and in some regions, are the only available provider of ISP cable service. Under the brand name Xfinity they offer telephone, cable and Internet services that can be purchased either separately or in discounted bundles, for both business and home usage.

The Good

Comcast offers a range of speed levels to meet customer needs from a low end of 6Mbps (Mega bits per second) with the 'Performance Starter' service up to a high end of 105Mbps with the 'Extreme 105' service. In some regions, they also offer an 'Extreme 505' service with speeds up to 505Mbps. Overall service speeds vary by region.

One of the major selling points of their service is the ability to subscribe to Xfinity service without the need for a contract. Customers are billed, and service is provided, on a month-to-month basis.

Discounts, specials and low introductory rates are regularly offered, particularly for new customers. Customers can receive additional discounts and promotions by bundling with other Xfinity services.

All Comcast Internet service comes with Constant Guard, an online security package that includes password protection, identity theft protection and Norton Security Suite software. This service is only compatible with Windows software and not applicable to Macintosh computers.

Customer support is available 24/7 through their website, which also includes a user forum for finding answers to commonly reported problems. Support is also available by calling 1-800-XFINITY or by visiting a local support center.

A 30-day trial period (30 Day Money-Back-Guarantee) is offered with all services, allowing customers to return hardware and cancel service for no additional cost.

If you have bundled Internet and cable television services, you can watch a wide selection of movies and TV shows online, as well as live streams from several channels, through their web portal.

Customers who sign up for higher tiers of service are eligible to utilize 'over 500,000 WiFi hotspots' around the country.

The Bad

Based on the their annual poll of consumers, Consumerist magazine awarded Comcast the unenviable title of 'Worst Company in America' for 2014.

They have consistently received poor user reviews on WhichVoIP and numerous other review sites. Common complaints include excessive or unexpected fees, poor customer service, slower connection speeds than advertised and inconsistencies in service quality.

An additional $7.95 per month is charged for customers who rent cable modems. This fee can be avoided if customers purchase and use their own modems.

Prices are cheaper than competitors during promotional periods, but may generally be more expensive afterwards. Higher tiered speed levels accordingly cost much more than lower tiers, with prices topping $100 per month.

Comcast has been called out in media for abusing their monopoly on cable service. They have been accused of offering slower speeds and higher pricing in areas where they are the only provider.

The Bottom Line

Comcast offers stand-alone service as well as packaged Xfinity deals. The following prices are for Internet only service and do not include limited time promotional rates. All service packages come with Constant Guard security protection and Connect email service.

  • Performance Starter: ($49.95 per month) The cheapest package provides 6Mbps service. This package does not include access to WiFi hotspots.
  • Performance: ($42.95-$66.95 per month) The pricing of the Performance package varies by region. Service speeds are advertised as reaching up to 25Mbps. This package includes access to WiFi hotspots.
  • Performance Internet with Blast: ($42.95-$66.95 per month + $4.99-$9.99 for Blast) The pricing of this package varies by region. Beyond an initial promotional offering of 12 months (currently offered at $34.99 per month), the monthly price is not clear. Service speeds are advertised as reaching up to 50Mbps. This package includes access to WiFi hotspots.
  • Extreme 105: ($114.95 per month) This high tier package offers speeds of up to 105Mbps. This package includes access to WiFi hotspots.
  • Extreme 505: ($399.95 per month) High speeds of up to 505Mbps come with a high price tag as well as a 3 year contract commitment. Available only in certain regions.
  • Blast!: ($4.95-$9.95 per month) This is an add-on service that gives higher levels of speed. This speed boost only occurs for certain uses across short periods (downloads, streaming, etc.), is subject to speed capping and is not applied to general usage.

Overall Thoughts

Comcast is often the fastest available service for many US regions. Sometimes it is the only available cable option. Their prices and service often reflect this monopoly, which results in high costs for service after promotional periods and less than optimal customer service. Being labeled the 'Worst Company in America' is largely based on customer opinions of the company and is reflected in the user reviews submitted through WhichVoIP.

Internet service can be a good value option when bundled with either Xfinity Voice (VoIP) or Xfinity cable TV. Access to online media and integration between services serve as additional benefits when service bundling. As a service, they claim to offer the best speed, support and pricing in the industry, however, it does not often meet these claims. They can offer faster speeds than competitors, but prepare to pay a high rate (after introductory pricing expires) for a less than consistent service. As always we recommend researching other cable providers in your region, for pricing and reviews to see if they may be a better fit than Comcast.

Go to User Reviews Section >>

Author: Mike Bragg

Comcast Summary

Total Number 71 6
Recommended: YES 10 5
Recommended: NO 61 13
Average Rating 2.4 37
VIEW OTHER PROVIDERS 10