The below provides a quick overview of the user submitted reviews for Comcast Internet service.
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You may have heard of Comcast. They are the largest cable company and Internet Service Provider (ISP) in the United States, and as a result of their merger with NBC Universal, they are the largest mass media and communications provider in the world. They are a leading service provider in 40 US states and the District of Columbia, and in some regions, are the only available provider of ISP cable service. Under the brand name Xfinity they offer telephone, cable and Internet services that can be purchased either separately or in discounted bundles, for both business and home usage.
The GoodComcast offers a range of speed levels to meet customer needs from a low end of 6Mbps (Mega bits per second) with the 'Performance Starter' service up to a high end of 105Mbps with the 'Extreme 105' service. In some regions, they also offer an 'Extreme 505' service with speeds up to 505Mbps. Overall service speeds vary by region.
One of the major selling points of their service is the ability to subscribe to Xfinity service without the need for a contract. Customers are billed, and service is provided, on a month-to-month basis.
Discounts, specials and low introductory rates are regularly offered, particularly for new customers. Customers can receive additional discounts and promotions by bundling with other Xfinity services.
All Comcast Internet service comes with Constant Guard, an online security package that includes password protection, identity theft protection and Norton Security Suite software. This service is only compatible with Windows software and not applicable to Macintosh computers.
Customer support is available 24/7 through their website, which also includes a user forum for finding answers to commonly reported problems. Support is also available by calling 1-800-XFINITY or by visiting a local support center.
A 30-day trial period (30 Day Money-Back-Guarantee) is offered with all services, allowing customers to return hardware and cancel service for no additional cost.
If you have bundled Internet and cable television services, you can watch a wide selection of movies and TV shows online, as well as live streams from several channels, through their web portal.
Customers who sign up for higher tiers of service are eligible to utilize 'over 500,000 WiFi hotspots' around the country.
The BadBased on the their annual poll of consumers, Consumerist magazine awarded Comcast the unenviable title of 'Worst Company in America' for 2014.
They have consistently received poor user reviews on WhichVoIP and numerous other review sites. Common complaints include excessive or unexpected fees, poor customer service, slower connection speeds than advertised and inconsistencies in service quality.
An additional $7.95 per month is charged for customers who rent cable modems. This fee can be avoided if customers purchase and use their own modems.
Prices are cheaper than competitors during promotional periods, but may generally be more expensive afterwards. Higher tiered speed levels accordingly cost much more than lower tiers, with prices topping $100 per month.
Comcast has been called out in media for abusing their monopoly on cable service. They have been accused of offering slower speeds and higher pricing in areas where they are the only provider.
The Bottom LineComcast offers stand-alone service as well as packaged Xfinity deals. The following prices are for Internet only service and do not include limited time promotional rates. All service packages come with Constant Guard security protection and Connect email service.
Overall ThoughtsComcast is often the fastest available service for many US regions. Sometimes it is the only available cable option. Their prices and service often reflect this monopoly, which results in high costs for service after promotional periods and less than optimal customer service. Being labeled the 'Worst Company in America' is largely based on customer opinions of the company and is reflected in the user reviews submitted through WhichVoIP.
Internet service can be a good value option when bundled with either Xfinity Voice (VoIP) or Xfinity cable TV. Access to online media and integration between services serve as additional benefits when service bundling. As a service, they claim to offer the best speed, support and pricing in the industry, however, it does not often meet these claims. They can offer faster speeds than competitors, but prepare to pay a high rate (after introductory pricing expires) for a less than consistent service. As always we recommend researching other cable providers in your region, for pricing and reviews to see if they may be a better fit than Comcast.
Author: Mike Bragg
The Comcast reviews on this page are mainly focused on the high speed Internet part of it's service. You can find user reviews on its digital voice (VoIP) service here.
The user reviews submitted for Comcast Internet service are a mix of good and bad, with more emphasis on the bad than the good! This is sometimes more natural for larger organizations where unhappy customers can vent their frustrations. A common theme running through the negative reviews is unsatisfactory customer service, with many users only rating that part of the service as a 1 star or 2 star. Have a read through yourself to make your own judgments or provide your own review of your experience for other users to read. Simply complete our quick online form using the links on this page, takes less than 2 minutes typically.
Comcast reviews are listed in chronological order.
#79 : NOV 1st, 2015 : David (TN)
Ease of Ordering Rating: What good is ease of ordering when their service is so bad that you wish you had another service provider so that you were not required to have their service. Do yourself a favor if you can and stay away from Comcast. Ease of Set-up Rating: Once again, they can be the easiest of all companies but you don't want to find out. Features Rating: Once again, why have features when they don't work. Speed Rating: And again! If you get speed (service) 50% of the time, is it really speed? Don't try to work from home with this service because no matter how many times you complain, they just don't care. I've never heard a company say "We Can't" as many times as Comcast. Customer Service Rating: They don't have any! Value for the Money: Take your monthly bill and double or triple it and then look at the value you'll get for the cost of having service 50% of the time you should. We live in a sub-division where Comcast is the only choice of Internet service providers and we now need to move because they just don't cut-it.
#78 : OCT 1st, 2015 : Joanne (NH)
I would not have enough time to spend to tell you EVERYTHING that has gone wrong with my experience with Comcast. If I could get away from them I would in a heartbeat!
#77 : SEP 16th, 2015 : Barb (IL)
We have been Comcast customers for over 25 years, service has been good and bad, until the last 6 to 8 weeks where service has been horrendous. We have not had a landline phone, cable or Internet service in the last two weeks. And what is amazing is Comcast does not care. We have called and called, asked to speak to a supervisor and they said they would call us back, and no one has. Horrible way to treat a loyal customer who uses there seperate products. We are looking elsewhere.
#76 : SEP 16th, 2015 : A (OR)
Called Comcast on 9/9/15 as I did not receive the previous months bill. I was promised one would be sent out. Called again 9/16 as no bill was received. I was transferred several times and spoke with Mirla, Mann and John. All three did not understand my simple request to get a copy of my bill that I never received. Now I am told they cannot send it but that I have to go to the Comcast store or online to get it. This is unacceptable, they should be able to send out a bill. If anyone out there is considering Comcast for their service, don't! Lousy customer service and uneducated employees.
#75 : JUN 10th, 2015 : Simon (UT)
Until Google comes to town, we "have" to play with the evil Comcast that charges "early termination fees" that are total nonsense!
#74 : JUN 5th, 2015 : Annoyed (MD)
I was placing a bid on ebay and lost it because the Internet was cutoff. This happens every time I am connected to there Internet service. It's a shame I can't get Verizon FiOS in my area.
#73 : MAR 13th, 2015 : Holly (CO)
Absolutely horrible service and incredibly overpriced.
#72 : MAR 1st, 2015 : Melodie (FL)
They have once again cancelled a scheduled appointment without letting me know.
#71 : AUG 26th, 2014 : Pet (TN)
Worst experience with a service provider in decades. Do not use Comcast or any of their related companies as they are totally not in the business for a good customer experience.
#70 : APR 19th, 2014 : SaDaniel (NJ)
The worst customer service I've ever dealt with. Every person I speak to gives me a different story. I've only had them 2 weeks and I'm looking for a new provider. Got lied to about the channels I would get and was told it would be more to get what I wanted. I will bash Comcast all over the web. Horrible associates and supervisors that don't know anything.
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