Session Initiation Protocol (SIP) Trunking is a relatively simple way of modifying your business Private Branch Exchange (PBX) box and giving it the ability to make Voice over Internet Protocol (VoIP) phone calls. SIP trunking allows you to "overlay" your data connection to the Internet with a voice connection that acts simultaneously with the data connection.
The major advantage to this is that it eliminates the need for Public Switched Telephone Network (PSTN) connections, traditionally referred to as "phone lines", from the standard array of phone companies. By skipping out on the PSTN, you also skip out on the standard connection and per-minute fees charged by the phone companies.
SIP trunking starts at the IP-PBX. The PBX is connected to the internal network (Ethernet) and the internal network is then connected to the Internet via a service provider. The service provider will have an interface to the PSTN, although the business need not be concerned with that. The end result is that the person using an IP phone is able to call any number, anywhere.
Ultimately, trunking eliminates the need to deploy alternative technologies such as PSTN gateways or PRIs (Primary Rate Interfaces). In general, this service is a far less costly solution, highly efficient, and easier to manage, since fewer pieces of hardware are required. Since SIP trunks can be purchased incrementally, cost savings is increased compared to PRIs, which must be purchased in groups of 23 channels at a time.
If a business is using a hosted VoIP solution then trunking is unnecessary. Should a business make the decision to use an on-premises solution, then trunking should be seriously considered.
Some Common Questions and Answers for SIP Trunking
What About Call Quality?
There was a time in which telephony call quality in general was low compared to a standard line, but that time has long since passed. Today's SIP calls are as clear or clearer than standard phone lines in almost every case, provided they were properly setup. Improperly trunked SIP calls can suffer packet loss and latency problems that will reduce quality. As phone calls are converted in to a digital format many phones and service providers support High Definition (HD) sound.
What Do I Need To Do To Maximize The Advantages At My Business?
To get the best call quality, you'll need a network backbone with minimal latency, minimal packet loss, and low jitter.
How Do I Know if My Existing PBX is Compatible
If you have an IP-PBX, it is. If you have a standard PBX then it may still be compatible, but it will need an Interface card known as a gateway.
Which Service Provider is the Best?
Of course, there is no right answer to that question; each has its own specialties and services. In general, you want a provider that offers business-class service, 24/7/365 telephone support, at a competitive cost. Everything else is negotiable.
How Much Money Can My Business Save by Switching?
That depends a lot on how many calls your business makes, at what time, the distance of the call, and how long the calls last. The best option is to get quote requests and compare with your recent bills. In most cases, even with a relatively small call volume, you'll be surprised at the savings which are typically in the 50% range.
What are the Benefits?
SIP trunking is the heart of what makes your VoIP system talk to the outside world, or the Public Switched Telephone Network (PSTN). There are alternatives, including using a hosted VoIP environment, and deploying PRIs (Primary Rate Interfaces), or of course, just using the Public Switched Telephone Network (PSTN) and not using VoIP at all. However, VoIP delivers so many advantages in terms of cost and extra features, many businesses are finding it to be an essential component of their telecommunications environment. As such, trunking is often a major consideration when an on-premises VoIP deployment is made.
When compared to a conventional analog circuit, SIP trunking affords the same level of quality at a much lower price per circuit. Further, when compared to PRIs, trunking affords a similar price performance advantage. PRIs must be purchased in combinations of 23 channels, whereas SIP trunks are purchased incrementally, which gives the enterprise a great opportunity to purchase only as much as is needed. For more on SIP versus PRI check out this article.
What About Deployment
It is not necessary to purchase a SIP channel for every extension, rather, only enough to accommodate simultaneous calls. For example, if an enterprise has 100 telephone extensions, but at any given time only 25 people are on the phone, then only 25 SIP trunks are necessary to accommodate normal traffic. Some oversubscription to that figure would be a wise investment, but even with oversubscription, this solution affords a much more efficient use of resources.
Is it a Scalable Solution
Scalability is an issue with any telecommunications environment and trunking allows for easy additions. When additional extensions or higher phone traffic demand more trunks, they can be purchased incrementally, one at a time, on an as-needed basis. A PRI solution on the other hand, has a 23-channel incremental purchase requirement, which may mean that businesses would find themselves buying more channels than is really needed. Another comparative advantage between trunking and a PRI solution is implementation time; it may require as much as 30 days to provision PRI channels, and it requires an on-premises visit. SIP trunking can usually be rolled out remotely within 24 hours with no truck roll required.
What About Capital Costs?
The capital costs of switching to a SIP service will vary dramatically based on a few factors. First of all, does your business already have an IP-PBX system installed? If so you're in luck as you can attach a SIP trunk to your IP-PBX box quickly and inexpensively, and you'll be making calls in no time. If not, you'll have to choose between installing an IP-PBX (not an inexpensive prospect) or using your old (non-IP) PBX, which removes much of the functionality of the SIP service, but still keeps the most important aspect of lowering your phone bills.
Do I Lose my Features?
Your calling features almost all originate in your IP-PBX in the first place, so trunking your SIP service onto it means you still get to have all of your old toys.
Quality of Service
Quality of service (QoS) must be taken into account. Given the right circumstances, SIP trunking can deliver equal quality to a PRI (Primary Rate Interface) connection.
IP networking is by nature a "best-effort" proposition, with bursty traffic flows and the potential for rerouted traffic or lost packets. When IP packets are lost, the network sends the packet again, which in the case of normal Internet traffic, is not problematic. But when that occurs with time-sensitive packets such as voice transmissions, the result is a loss in voice quality. Advances in the Internet Protocol and the Internet itself, as well as in VoIP equipment, have in general been able to overcome much of that, and today, it is possible to enjoy VoIP calls that have the same voice quality as the ordinary PSTN.
The most common approach to QoS in VoIP installations using SIP trunking is to add more bandwidth, and having "fat" pipes is always recommended for VoIP users. Beyond that, VoIP and data traffic may be split into two distinct connections, which avoids any potential congestion on the internal network. If VoIP has its own dedicated circuit, then QoS is less of an issue, since there is no other traffic competing for bandwidth.
Furthermore, an on-premises QoS router will address priority issues, assigning priority to VoIP packets over packets that can sustain delay better. This will also lead to better "traffic shaping" which also helps to ensure that inbound VoIP packets have enough capacity. Alternately, a firewall that is SIP-aware has a wide variety of techniques that can help shape traffic and ensure QoS for VoIP packets, including "throttling," which simply holds back ordinary traffic to allow VoIP traffic to flow through. Think of it as a type of virtual traffic cop in your network.
Getting Price Quotes and Comparing Provider Options
Now that we have provided an overview of SIP trunking service you may be interested in getting FREE price quotes from qualified providers. Simply complete the form on this page and we will connect you with appropriate service providers. Alternatively check out some of our partners in the comparison table below and research the ones you are interested in yourself.
** Most providers include an upper limit on minutes for their unlimited plans as part of a reasonable usage policy in their T&Cs.