magicJack Reviews - Page 13 of 19

2.7/5

Average Rating

Poor Service

Number 62 : AUG 19th, 2014 : Freddie

Recommended: No

Lots of dropped calls. Poor sound quality. Really bad customer service. After 3 years they double billed me for the annual charge and shut off my phone for disputing the extra charge on my credit card. I was then without a phone but they insisted that I call customer service. I emailed them and told them I had no phone, thank you. Then I went to Costco and bought an OOMA system. (Love it so far)

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MAGIC JACK IS A NO-GO

Number 61 : JUL 23rd, 2014 : Tessa

Recommended: No

The customer service is HORRIBLE. When you finally get a customer service rep by FINDING the number 561-594-9925, they are extremely rude, abrupt, cut you off and repeat the same scripted spiel without even thinking. It's as if you are talking to a broken record. AND it's nearly impossible to port the number over if you want to go to another carrier. Last point, while you think you might be saving money by using the service the sound quality is not good, it's breaks up a lot.

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MJ is magicCrap

Number 60 : JUL 10th, 2014 : Michael

Recommended: No

Had Comcast VOIP for over two years but decided to drop Comcast, so I needed a new provider. Got MJ at Walmart and set it up. Included ethernet cable did not work with the system, so I used a cable from elsewhere. Worked OK, but noisy. After a month of working OK, I changed internet providers to DSL, ported my home phone, AND NOTHING WORKED. Got on a chat line with MJ and spent hours downloading info to my computer. Their tech support wanted me to allow MJ to take over my computer remotely. I bought basic talk, set it up and it was a breeze. MJ is trying to charge me $20 to port my phone number, then $10/yr, and now is trying to charge me $30 to port my number to basictalk. I hope this company goes out of business.

VISITOR/PROVIDER FEEDBACK:

Steve (July 15th, 2014) : Not only does MagicJack NOT support FAX connections, they will not tell you when your subscription is due for renewal and when you are ready to port your number to another provider, they will charge you $30 PLUS an administration fee as a ransom. I, too, hope they go out of business; it is the worst phone service I've ever experienced.

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MagicJack PLUS best VALUE but basic

Number 59 : JUN 23rd, 2014 : Henry

Recommended: Yes

If you have networking experience its a slam dunk for setup. We had to replace older cordless phones that were not VoIP friendly but found a cheap VTECH models that works great with magicJack an have a voice mail button to retrieve calls. Had older Motorola and ATT cordless units that did not work right (had sound and ringer issues), so be prepared to spend $30 to swap out the handsets if you have this issue, service is working very well now with the new cordless which appears made specifically for VoIP use.

As for customer service, it's all automated and online so that's the only real drawback from what we can see, but that keeps costs down, once you setup your service you really should not have any problems or need them (never had to call ATT about phone in over 20+ years with them so don't see this as a show stopper), just don't forget to renew ON TIME so you don't loose your ported number. Where magicJack makes money is on EXTRAS but we didn't need these and it does cost to port your number and to move it back if you leave, but over a year's time it's still cheaper than the closest $9.95 VoIP competitor.

If all you need is local and basic long distance then it's a good trade-off from a full service VoIP at 4x the yearly cost of magicJack. Some people are complaining of blocked exchanges out in the middle of nowhere, for use that not an issue as most of our calls are metro area to metro area. If we did run into an issue we can always use our cell phones for that connection and the savings more than makes up for the rare inconvenience.

The main reason we went with magicJack was we wanted to consolidate some physical landline phones at several residences and have the flexibility to take them with us anywhere and only needed basic voice mail and no fancy calling features. It's a good fit for us and we understand it's limitations.

PROS: COST, BASIC SERVICE, PORTABILITY, PLUG AND PLAY

CONS: EXTRAS COST LIKE PORTING A NUMBER, ONLINE HELP ONLY, OLDER PHONES MAY NEED REPLACING

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It works

Number 58 : MAR 26th, 2014 : Frank

Recommended: Yes

At my business, POTS is not available. We first tried Verizon - DSL was the only service available. The VOIP was terrible, so we terminated the service. Brought in Comcast (cable) and the MagicJack worked just fine. This was the most cost effective solution for us.

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MJ sucks

Number 57 : MAR 14th, 2014 : David

Recommended: No

I was with MJ for a couple of years and sometimes it worked and sometimes it didn't. Suddenly, my system did not work. I did an online chat and was informed that my account was being reviewed and the problem would be resolved quickly. I was paid up on my account and was dumbfounded by this action. This went on for several months. I made many chat calls and always got the same response. Your account was being reviewed and would be resolved soon. It never was. So, I fired them. MJ is a joke but is hard to laugh at.

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MagicJack

Number 56 : MAR 14th, 2014 : J. Barry

Recommended: Yes

Customer service is terrible, they have a so called review committee, that is untouchable, and if you get flagged as the saying goes, it is hopeless to resolve a problem. I was charged $200.00 and they will not allow me to set up the MJ+ and will not give me my money back, over 2 years now! I agree with all the other negative comments, without having to repeat them.

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Poor

Number 55 : MAR 14th, 2014 : Jim

Recommended: No

We originally had T-Mobile's VoIP and kept it for many years until we changed our Mobile Plan. By doing that, we lost our VoIP (apparently T-Mobile wanted to get rid of it and we were grandfathered in). I was VERY HAPPY with T-Mobile's. So we moved to MagicJack. Big mistake. Not only was it a pain to set up, but every little thing cost us more and more money. The quality of sound was bad, no customer support, constantly being charged for something, and when we left and wanted to take our number with us, they charged us like $50!! It was a really horrible experience. We are now with Vonage and the only complaint I have is the cost. Still looking though...

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Nasty company, service may work though

Number 54 : FEB 11th, 2014 : Aza

Recommended: No

The "Free Trial" requires you to take one of MagicJack's free phone numbers. But once you have it you have to pay an additional extra fee to not use it. Weird. So if you try the system and like it there is an extra $10 fee in addition to $20 to import your phone number and $10 per year to keep your phone number and $30 if you ever want to recover your phone number. It just seems shifty. I have to admit the four calls i placed had fairly good audio quality. However it's a company with an "our way or the highway" attitude. It is hard to imagine anyone trusting MagicJack with their phone number and over the long haul.

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Horrible

Number 53 : JAN 8th, 2014 : David

Recommended: No

No Pros Cons: Incoming quality ok ,outgoing was poor. Customer service was less responsive than talking to a wall. I currently have a billing error that they can't or won't understand. I am in process of choosing a new provider.

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