Jive Communications

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Jive Communications
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(4.6)
127 Reviews
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WhichVoIP.com Jive Review

Jive Communications was founded in 2006 and is headquartered in Orem, Utah. Jive provides a robust, proprietary hosted VoIP service to all businesses, from small companies to enterprises, education establishments and even local Governments.

The Good

Jive only offers one option to its customers for its hosted PBX service, and it is an unlimited plan. There is no metered option for businesses that are looking for reduced minutes, likely because the pricing is so competitive for the unlimited option. Depending on the number of lines, the monthly cost can get as low as $19.95 per line, per month.

The Jive system is completely proprietary, designed by the Jive development team. This is an interesting point to note as often providers resell Asterisk or Broadsoft systems. There are pros and cons with this but one big advantage is it can potentially act faster on bugs and feature improvements since it is their own system.

There is no contract that needs to be signed so you are free to move at any time and billing occurs on a month to month basis. There is also a 45 day money back guarantee. Jive definitely stands by their service. In fact the latest survey that they sent to customers indicated that 97% of them would recommend the Jive service to a friend. At the risk of laboring this point, it also provides a Service Level Agreement (SLA) to customers that states 99.99% uptime. It has multiple data centers spread across the United States which likely helps them meet this SLA.

Another important point to note about its service is that all customer support is located in Utah and is available 24 hours per day, 7 days a week.

Jive offers an impressive feature set to customers and the list is growing fast, likely due to the proprietary PBX it has developed. All features are included in the service with the exception of call recording. For this it recommends Amazon AWS, which offers a 5GB free package per year. On the mobility side, it offers Jive Mobility for Androis and iOS smartphones. This enables you to take advantage of the Jive service on the road. If you are most familiar with third party Apps, you can download Bria, which supports the Jive PBX. For a list of all the features, you can view them using our feature comparison tool.

Number porting is available for only $15 per number when porting in to Jive. If you need to port out of Jive to another provider there are no hidden terms, the number is yours to keep. We like it when providers do this, rather than wrapping legal jargon around terms and conditions to force a customer to stay due to number porting issues.

Jive offers many leading IP phones and conference phones at subsidized levels, starting at $75. These phones are all provisioned to work with the Jive service "out of the box".

Finally, we like the FAQ that Jive has on its website. It has some great information on router recommendations and common issues and solutions for specific router brands. This is important in order to get optimal Quality of Service (QoS) which ultimately leads to trouble free calling. It tends to recommend Adtran for routers because of the support for QoS.

The Bad

The unlimited plan does not note any limit which at first glance sounds great. However, the terms and conditions state that the plan is based on fair usage, which essentially is an average usage for a business when adding up the incoming and outgoing minutes. Sometimes it is better just to be upfront and specify the limits.

If you have any need to cancel the service or cancel a hardware order be aware of the terms when it comes to restocking fees. The restocking fees are 30% which can be a significant hit if you are buying some of the latest IP phones.

You have 30 days to pay your bill for a given month. This is reasonable and fairly standard but if you do miss it for some reason, be aware that it adds 12% interest per year for delinquent accounts.

We stated above that the feature set is impressive, and it is. However there is not much when it comes to desktop plugins. Some providers offer impressive desktop plugins such as CRM and email integration but Jive does not.

Be aware that the terms and conditions indicate that Jive can use your Company's name and logo in promotional material. This may not be a big deal but worth keeping in mind.

Finally, our old friend the fax machine. Jive offers an eFax service for free which essentially gives you fax capabilities using email and a scanner. This works for many companies but others still rely on their fax machine. Jive is a little conservative here and indicates that if your business has mission critical fax needs, you may want to keep an analog line just for faxing.

The Bottom Line

  • Jive PBX Cost: Starts at $29.95/month/line for unlimited calling but this drops to $19.95 if you have a need for more than 50 lines.

Overall Thoughts

Jive offers an impressive service at a low cost and includes unlimited minutes within the U.S and Canada. The customer service department is based entirely in the U.S and is open 24/7 to answer any questions. Quality is a key care about for Jive and it stands by its 99.99% uptime SLA and its customers certainly seem to appreciate the service that is offered.


Jive Communications Overview

We have been receiving user reviews for Jive since 2008. Overall the average rating for Jive is very good indeed which tends to validate some of the statistics stated in our editor review regarding uptime and customer satisfaction. There is a decent number of reviews which helps give our visitors a good sample size of real users opinions.

...I have found Jive to be well priced, have exceptional features, and easy to operate and administer....

All User Reviews (Page 1 of 13)

Summary
Total Number 127 5 Stars 101
Thumbs Up 113 4 Stars 14
Thumbs Down 14 3 Stars 6
Average Rating 4.6 2 Stars 5
More Providers 1 Star 1

Jive Communications reviews are listed in chronological order.

Needs Improvement in Features

Overall rating (3.8)

#127 : : AUG 3rd, 2017

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I've already been through RingCentral and Vonage. There are key features that are critical to doing business such as a good desktop App that can act as a communications control center. Jive's is absolute garbage. It is meant only for inter-company monitoring or phone usage. The thing is it's dealing with the customers that are important. Being able to see who's calling in, listen to voice mail messages, see faxes coming in, etc. None of this is available with Jive. Both RC & Vonage had this. RC used to have an excellent desktop App but discontinued it and forced a beta that was terrible on all their customers. It could do everything mentioned above and send faxes, listen to voicemails being left while being left and allow me to pick up the call (call screening) drag and drop voicemails and faxes into files and emails and lots more. If RC hadn't dropped theirs, I might still be with them. The rest of their service was fraught with problems. As it is now, to see needed things like voicemails and call logs, you have to log into a portal that takes more time, has a higher learning curve and covers up too much of the screen. Believe me, there's nothing like having a smaller good communications control center where you can do almost everything that is only on the top right of the screen and pops to the front of everything with an incoming call that tells you who is calling and you can decide right there what you want to do with the call. Absolutely none of these features are available on Jive. The App is useless for helping me do business with my customers. They are trying to build their own App but god knows how long until anything would be available. Jive needs to license a 3rd party App, preferably the old RC App until they get theirs up to some functional usefulness. They won't do anything unless enough people request it so I ask that anybody reading this review request Jive find a good 3rd party App until theirs is well developed. Oh and their fax is weak. They recommend sending no more than 4-5 pages and tell me that faxes could take 5 minutes to an hour to make it to the client. That is next to useless. Too many customers can be weak on technology, particularly older and only use faxes or have to wait for their kids to get home to help them with email. Contracts and reports are often much more than this, much more. Many government offices won't use email because they can be hacked and require faxes to send them documents. Jive says I should accept this because it's a free service. They may not have a separate charge for it but they are charging in their other fees. No business does anything at a loss. Again, they should make their fax more robust and efficient or license a 3rd party fax service that can handle the workload. Another bad thing about their fax, it works via email. It is cumbersome. You have to remember all sorts of information to put into the send to and subject. If your fax needs a cover sheet you still have to attach it. You have to attach these to the email and send the email that is very limited in what it can handle and can take as much as an hour to send to your client or receive. It would be better set up to have a functional desk top App where you click on a fax icon and just fill in a cover sheet, attach whatever you need to attach and send and one that works faster. Failing having it available in the App, at least have this in one of their portals. If you send the email with a message the recipient will never receive it, only the attachments are faxed. Jive is like so many other technology companies, including RC and Vonage. They make it convenient for them and forget what their customers need. They will consider your ideas and suggestions but only if enough other requests come in. Jive has the telephone basics right and seem like a good company but one that needs a lot of improvement to be truly functional for real business use. They're worth a try but among the first things you should do with them is request they implement 3rd party fax and desktop Apps until they get their own up to a level of usability. On the great side of Jive, their tech support is 24/7/365, lacking in other providers, and their support so far has been great. Their pricing is more reasonable. But how important is the pricing if it's lacking too much in other key areas? Just to be clear, I will never go back to RingCentral, their service and support are terrible. I'm not a big fan of Vonage either. If Jive can become more functional, initially by deploying 3rd party desktop App and a more robust 3rd party fax service, they have a lot of potential. Everyone I've spoken to there is awesome, particularly in support. The more people who ask for these improvements, the more likely they are to request them. Ask them to find the RingCentral desktop App that RC no longer uses and if they deploy it, you'll love it. I believe if enough of us ask for it, they'll get it for us. Oh, and they also force us to use the Google Chrome Browser. I'm a fan of neither Google who saves all our information nor of the Chrome browser.

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What Features?

Overall rating (2.8)

#126 : : DEC 1st, 2016

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Started out great, but little by little, Jive is abandoning features. Click-to-dial was there, now it's only available in Chrome. The desktop app is a complete joke. compared to others. Jive's system is just a cloud-based PBX with very few significant features. The user portal can only dial internal numbers. We started shopping thanks to the loss of features, and were shocked to realize how backward Jive really is compared to several other players. You can do WAY better, for less money, elsewhere. Bye (don't buy) Jive.

VISITOR/PROVIDER FEEDBACK:

Kurt : December 23rd 2016 : Thank you for the insight. Can you recommend other companies?

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Good Price, Phones down too frequently

Overall rating (3.6)

#125 : : OCT 21st, 2016

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Great customer service, great price but too many outages. They claim 99.9% up time, I have an insurance business and my phone has been down too frequently. Today they claim a server is down affecting the east coast, my competitors have service, I have internet and no phones. Sorry, even though the price is right I am looking for a different alternative. Bye bye Jive.

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Easy setup

Overall rating (4.8)

#124 : : FEB 18th, 2016

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Point and drag setup, doesn't get much easier. Saved over half on our monthly phone cost. The android app sucks though.

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A Quality and Cost Effective Company

Overall rating (5)

#123 : : FEB 18th, 2016

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Jive Communications has an excellent customer service department, all located in Utah. They have 3 levels of service to include VoIP Engineers who tackle technical issues.

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They try... just not always succeed.

Overall rating (2.2)

#122 : : NOV 20th, 2015

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I am in a business (insurance) where I rely on the phones. My Jive service has been down no less than 4 times and have had intermittent service another 2 or 3 times in the last 60 days. There is no way they are meeting the 99.9% standard they set (unless they are counting non-standard business hours... like overnight). Everytime I ask about what is going on... I get a long jumbled email about the specifics and technical aspect... which I don't care about... I want resolution and not your technical specifications. And when they are down... they normally are not down for 10 or 15 minutes... one time it was 7 hours!! Another, it was 3 hours. I asked for service compensation (as I need to be on the phones and am losing money when I am not)... but they seldomly comply to those requests (i.e. service credits for the down time). I am beyond frustrated... and will probably drop them soon.

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Amazing company with amazing customer service.

Overall rating (5)

#121 : : OCT 25th, 2015

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Jive provided my company a VoIP cloud solution quickly and easily with high quality service. Their customer service is by far the best of any other vendor I have ever experienced. I would highly recommend Jive!

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Declining service and reliability

Overall rating (2)

#120 : : JUN 2nd, 2015

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I have used Jive VOIP for 1 1/2 years now. The service started off great but I've noticed the quality has deteriorated. When I've called in during service outages and the CS representative was clueless to what was going on with their own systems. Not very helpful for my business as I depend on in bound calls for sales. I would not recommend.

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antiquated customer service

Overall rating (3.4)

#119 : : MAY 13th, 2014

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The good thing about Jive's customer service is that it's remarkably consistent right from the beginning. Consistently disappointing that is, starting with getting a price. Instead of publishing its prices, you're forced to "request a quote." After about 24-36 hours, the quote finally arrives with the same information that other services deliver in a matter of seconds with transparent pricing right on their website. Step 1: 24-36 hours vs. 3 seconds. Most services allow you to choose your package/price point, sign up immediately, then configure your account, all of which can be accomplished in less than an hour. Once you agree to sign up with Jive, you enter a third dimension of time that can best be described as watching snow melt. Instead of a sign-up process that takes several minutes, Jive begins its long, laborious sign-up process with the exchange of ?closing documents? including the completion of financials forms (yes, "forms" like at the Div. of Motor Vehicles) exchanged by unsecured email. Once you fill out the mortgage commitment-sized set of applications, forms and acknowledgments, you sit back and wait for days and days and days while those documents are distributed to different departments to be "manually" keystroked into their system. Step 2: 10-15 days vs. 30 minutes. Not only is the Jive process extraordinarily slow and unnecessarily convoluted but it requires constant monitoring on the part of the customer to make certain that each step is completed as promised. After a month of waiting for our company's main number to be ported over to Jive, our inquiry was followed by an email asking us to sign our transfer request form. In summary, Jive's customer service is bad. Really BAD. Like off the charts, laughable, third-world-country-bad. So bad that you'll think you're being punked!

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Seamless Transition to VOIP

Overall rating (5)

#118 : : APR 4th, 2014

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I transitioned to Jive after many years with AT&T and have experienced superior quality and support and am saving a lot of $$.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 127 5 Stars 101
Thumbs Up 113 4 Stars 14
Thumbs Down 14 3 Stars 6
Average Rating 4.6 2 Stars 5
More Providers 1 Star 1
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