Comwave Reviews - Page 4 of 4

2.2/5

Average Rating

42%

Recommended

Total:

33

5-Star:

6

4-Star:

2

3-Star:

4

2-Star:

3

1-Star:

17

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User Reviews (Page 4 of 4)

Comwave reviews are listed in chronological order.

Unreliable calling

Overall rating (1.6)

Number 3 : SEP 20th, 2014 :

Recommended: No

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Since I have been using Comwave the reliability of the long distance call service has been poor. Now it is totally unreliable and unusable. I have had no call service for a month, as the pin will not work, or the system does not recognize my account. When I have called to have the service repaired the agents are very polite, but nothing changes. I have called many times and spent hours on the line trying to get help. The service is never repaired at all. I am discontinuing my account because the service is so bad.

VISITOR/PROVIDER FEEDBACK:

Miguel (September 24th 2016) : The phone service is so poor, for the past few months and especially the last 5 days, my phone service in the morning does not work. Sometimes I reset the adapter myself and it works but most of the time I need to be home to call Comwave Technical support for HELP. But then I need to spend at least 45 minutes on the phone. This is very ridiculous and I have been been speaking with several staff members and it only helps for a few hours and next morning it starts all over again. I need somebody to be serious and contact me ASAP to invalidate 2 years of my contract. I am not happy at all with Comwave service.

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Warning! Stay away from Comwave!

Overall rating (1.8)

Number 2 : JUL 11th, 2014 :

Recommended: No

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Comwave is at best OK. If they honoured what their agents promise and they didn't nickel and dime their customers for things like long distance, and 911; things that other providers have included in their price; they wouldn't be so bad. I was disappointed with the lack of features, the billing system and the customer service whenever I called in. I will never use this company again, and I would advise anyone considering a voip provider to stay clear of Comwave.

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Few issues with Comwave but OK

Overall rating (3.2)

Number 1 : JUN 19th, 2014 :

Recommended: Yes

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Had a few issues with Comwave getting my phone service to work and customer service didn't seem that knowledgable. However now it's running, it seems fairly stable. Call quality occasionally has issues but may be my Internet. Like the price compared to my old landline service that's for sure!

VISITOR/PROVIDER FEEDBACK:

James (December 19th 2014) : I have been trying to cancel my Comwave account for over two years now. As of this date they are still posting charges to my Visa account even though the phone number for the account has not existed for more than two years. Trying to deal with their deplorable customer service is an absolute joke. Numerous emails and phone calls have made no difference, I am so frustrated at this time. My Bank today have suggested that I report this to the CRTC to try to get some resolution in this matter. DO NOT deal with this company, they are the worst I have ever dealt with.

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