Community Phone Reviews - Page 2 of 3

2.4/5

Average Rating

Poor product and poor service

Number 15 : DEC 12th, 2022 : Cindy

Recommended: No

Had the service for a couple of weeks, (Pro) set up was easy but the rest is beyond words. Con's is a long list: If we don't answer on the first ring it hangs up, people calling can't hear us the line has buzzing sounds all the time. Went to extend the ring to the max amount of 6 rings requested it on a Wednesday and by Friday still not completed and then requested again on Friday now it is a Monday and still no change, so called customer service and I wont go into details how that went. My parents are in their late 80's and there is no way they can get to the phone in one ring. The tech service is just as poor as the product. When I first saw the reviews Community was number two on the list - I would hate to think who is number 3 and lower.

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Service Review

Number 14 : SEP 24th, 2022 : Tracey

Recommended: No

This company is not service oriented. Setting up the phone is not user-friendly. Customer service is available at odd hours. On multiple occasions, I was unable to access my voicemails. I could not use my phone with the service, so I had to purchase a Community phone. Unfortunately, the Community handset does not work.

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Easiest set up I have ever seen

Number 13 : JUL 28th, 2022 : Adam

Recommended: Yes

This landline base connects automatically to the nearest cell tower when plugged in, which is the easiest thing I have ever seen for a device installation. Just plug it in, and let it sit to allow the rechargeable battery to fully charge (in case of power outages you will still be able to make phone calls for up to 12 hours). Then plug in your landline phone and pick up your handset and hear the dial tone and make your calls. Could not have been any easier and I highly recommend this for someone who needs a home phone line service!

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Easiest set up I have ever seen

Number 12 : JUL 28th, 2022 : Adam

Recommended: Yes

This landline base connects automatically to the nearest cell tower when plugged in, which is the easiest thing I have ever seen for a device installation. Just plug it in, and let it sit to allow the rechargeable battery to fully charge (in case of power outages you will still be able to make phone calls for up to 12 hours). Then plug in your landline phone and pick up your handset and hear the dial tone and make your calls. Could not have been any easier and I highly recommend this for someone who needs a home phone line service!

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Pricing NOT as quoted

Number 11 : JUL 25th, 2022 : Scott

Recommended: Yes

PROS: Received base in 3 days, simply plugged it in and it works, sound quality is good. Just be sure you have a good cell phone signal before purchase. CONS: Received first bill. There is a between 20-25% upcharge in taxes and fees that were NOT stated in quoting. This is a kick in the gut for my elderly parents. Be aware, must pay for half of base price and shipping now to cancel. Disappointing to what otherwise seems to be a good phone for them.

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Fantastic service!

Number 10 : JUL 20th, 2022 : Sam

Recommended: Yes

Very good service; People are helpful and responsive. Genuine customer service is so hard to find these days. We are glad we heard about Community Phone

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Great home phone for my mother

Number 9 : JUL 15th, 2022 : Kate

Recommended: Yes

My mom is elderly and needed a landline phone. Community Phone Company helped me with all the ins and outs! Very nice friendly people! I recommend them to everyone.

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Our service has been great!

Number 8 : JUL 14th, 2022 : Jack

Recommended: Yes

So far our service has been great! From the time I ordered it we had it in less than a week and the installation was very easy! I would definitely recommend community phone to others!

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Great Rip Off

Number 7 : APR 12th, 2022 : Ben

Recommended: No

Got a letter from the CEO wanting me as a customer. He quoted me $99.00 for the base and $39.00/monthly. When I called to sign up it was still $99.00 for the base BUT the monthly fee had gone up to $69.00/monthly. Truly a rip off. STAY AWAY FROM THAT COMPANY!

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Pathetic customer service

Number 6 : MAR 17th, 2022 : Leigh

Recommended: No

First of all they don't listen. I ordered a transfer of a line and because not listening taking forever. And just try to get a live representative! They don't state working hours, took 28 calls to speak to someone and the unprofessional messages never in my life. Mistake made by ordering through them, don't see this lasting another 3 years. Senior line no way, it's going to freak out the elderly. Waste of time and money.

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