Community Phone Reviews - Page 2 of 5

2.6/5

Average Rating

This service is unrealible and confusing for seniors

Number 37 : APR 23rd, 2025 : Kim

Recommended: No

I found this service as an alternative for my aunts landline because Quest has become impossible to deal with as well! Instead of making her life better, Community Phone has made worse for her and sometimes impossible to reach her! She can occasionally make calls but is rarely able to receive calls. It took a month before they gave her the actual number she was supposed to have instead of some random temporary central office number! If you understand phone systems you know what that means.....Do not use this system! They claim it is a great replacement for a land line. It is not! What you are actually receiving is a wireless transceiver that connects with AT&T and some other unnamed cell towers just like a cell phone, problem is it's constantly converting Analog lines to Digital, this is a very problematic process creating lost signals and dropped calls. You may have the ability to call out but often you won't be able to receive calls due to power fluctuation and poor connections often resulting in calls not ringing through, calls being forwarded accidentally to some other number, or just dropped! You will be disappointed with this service and /or the lack there of!

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Beware. Wants your card number upfront

Number 36 : FEB 22nd, 2025 : Liz

Recommended: No

Beware! Tried to get my credit card number without even giving me a quote or even letting me know the cost.

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Avoid Community Phone, it's awful

Number 35 : NOV 19th, 2024 : MARK

Recommended: No

It's a phony "landline" with a desktop box that merely connects to a cell tower. Once they have their hooks into you, it's a huge headache to get rid of them. Recently they "reactivated" my account and began billing me without authorization.

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Great service!

Number 34 : OCT 21st, 2024 : Kim

Recommended: Yes

Excellent customer service. Agents are thoughtful and thorough. Especially for seniors who aren't tech savvy. Can't recommend Community Phone enough.

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Horrible customer service

Number 33 : OCT 17th, 2024 : Barb

Recommended: No

For what a person pays for this service there are no customer service reps that will come to your home to rectify the problem. Phone rings but doesn't pick up voice mail.

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Nightmare if you cancel

Number 32 : SEP 6th, 2024 : Jan

Recommended: No

It is expensive and when I canceled they won't release my home telephone number that I have had for 24 years. I believe their customer reps work out of their home and some are not qualified to answer the phone. The new provider has been asking numerous times for my phone number....crickets!

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Sally

Number 31 : SEP 5th, 2024 : Barry

Recommended: No

Their service is absolutely terrible. We signed up for it two weeks ago and after no service the call blocking service is not allowing any calls to come through. My godmother, Sally, is 87 years old and she has been without service for the duration of the service. You really should be ashamed of you yourselves but I doubt that word is in your mind and in your heart.

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HORRIBLE SERVICE

Number 30 : AUG 19th, 2024 : JJ

Recommended: No

There were no positives for this company. You pay $99 for equipment, $46.00 for the month and then NOTHING is refundable. We used their service for one week. It was terrible phone service. I would call and get a stranger, or static, just awful. Before install, they took our phone line from our provider (Frontier). Community Phone did not advise us that if your account number is your current phone number, then the whole account is cancelled! We lost Internet and cable, and could not reconnect! Lousy, horrible...DO NOT USE COMMUNITY PHONE!

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Garbage! Don't get sucked in!

Number 29 : AUG 17th, 2024 : Jennie

Recommended: No

Multiple calls to Community Phone and they could not fix any problems. They are just another arm of the corrupt system.

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Don't waste your money

Number 28 : JUL 22nd, 2024 : Linda

Recommended: No

Way over priced. Go to other VoIP providers! Better customer service and all the features included at others. I paid $48 monthly and was charged for weeks when phone was not active! They wanted to give me a discount over the confusion over that issue but, still charged me regular invoice charges. Never use these scammers! Don't waste your money! Other VoIP providers charge in the region of $9.95 a month for the same and more features included with it like call blocking and many others!

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