Community Phone Reviews - Page 2 of 5

2.5/5

Average Rating

Avoid Community Phone, it's awful

Number 35 : NOV 19th, 2024 : MARK

Recommended: No

It's a phony "landline" with a desktop box that merely connects to a cell tower. Once they have their hooks into you, it's a huge headache to get rid of them. Recently they "reactivated" my account and began billing me without authorization.

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Great service!

Number 34 : OCT 21st, 2024 : Kim

Recommended: Yes

Excellent customer service. Agents are thoughtful and thorough. Especially for seniors who aren't tech savvy. Can't recommend Community Phone enough.

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Horrible customer service

Number 33 : OCT 17th, 2024 : Barb

Recommended: No

For what a person pays for this service there are no customer service reps that will come to your home to rectify the problem. Phone rings but doesn't pick up voice mail.

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Nightmare if you cancel

Number 32 : SEP 6th, 2024 : Jan

Recommended: No

It is expensive and when I canceled they won't release my home telephone number that I have had for 24 years. I believe their customer reps work out of their home and some are not qualified to answer the phone. The new provider has been asking numerous times for my phone number....crickets!

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Sally

Number 31 : SEP 5th, 2024 : Barry

Recommended: No

Their service is absolutely terrible. We signed up for it two weeks ago and after no service the call blocking service is not allowing any calls to come through. My godmother, Sally, is 87 years old and she has been without service for the duration of the service. You really should be ashamed of you yourselves but I doubt that word is in your mind and in your heart.

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HORRIBLE SERVICE

Number 30 : AUG 19th, 2024 : JJ

Recommended: No

There were no positives for this company. You pay $99 for equipment, $46.00 for the month and then NOTHING is refundable. We used their service for one week. It was terrible phone service. I would call and get a stranger, or static, just awful. Before install, they took our phone line from our provider (Frontier). Community Phone did not advise us that if your account number is your current phone number, then the whole account is cancelled! We lost Internet and cable, and could not reconnect! Lousy, horrible...DO NOT USE COMMUNITY PHONE!

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Garbage! Don't get sucked in!

Number 29 : AUG 17th, 2024 : Jennie

Recommended: No

Multiple calls to Community Phone and they could not fix any problems. They are just another arm of the corrupt system.

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Don't waste your money

Number 28 : JUL 22nd, 2024 : Linda

Recommended: No

Way over priced. Go to other VoIP providers! Better customer service and all the features included at others. I paid $48 monthly and was charged for weeks when phone was not active! They wanted to give me a discount over the confusion over that issue but, still charged me regular invoice charges. Never use these scammers! Don't waste your money! Other VoIP providers charge in the region of $9.95 a month for the same and more features included with it like call blocking and many others!

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Rip Off

Number 27 : JUL 1st, 2024 : John

Recommended: No

Community Phone is a RIP OFF - I paid for a years subscription April 27th, phone is still non-functional on July 1st. They now say the card is faulty after several troubleshooting calls to no avail. When you try to cancel service and get a refund you get nothing but a run around. Avoid this company like the plague. Will publish this at social media and any public review at my disposal. The public needs to be cautioned against this.

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Don't Believe the Hype

Number 26 : MAY 23rd, 2024 : Kendra

Recommended: No

I purchased Community Phone for my 80 year old mother who lives alone in a remote location...I was GUARANTEED that it would work there (it did not)...I was on hold for 45 minutes to find out how to cancel the service. NOT WORTH THE TROUBLE!

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