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Starting off, Broadvox originated as a provider of wholesale services to telecom Local Exchange Carriers (LECs) and other communication providers in 2001. Today, it provides infrastructure to businesses to leverage VoIP technologies, for example Google, who use their services for Google Voice. The company focuses primarily on providing services to Value Added Resellers (VARs) who heavily rely on SIP trunking features of the platform for call origination and termination. However, solutions can be designed for businesses of any size, and at a competitive rate.
As one of the largest VoIP providers, Broadvox spans over 80 markets in North America with an impressive 8,300 rate centers. The company mostly serves larger enterprises and VARs but are adaptable for SMB solutions as well. Their systems are highly redundant in nature, exist in privately owned facilities and comply with virtually every known communication protocol in existence today.
For a VAR, the MPLS design of the company infrastructure is one of the most valuable in the industry, as this makes application development and deployment easier than most other solutions. As middleware programming skills are tougher to come by these days (and pricey) this means it is easier and less expensive for developers to prototype and deploy an application. Protocols and codecs for VoIP (e.g. G.711, H.323 and many more) are implemented by Broadvox for developers to easily integrate with the platform.
Broadvox also includes various other technologies for functionality with other networks. As an established CLEC in various regions, services like CNAM, which helps with caller ID functionality, and LRN services for phone routing, which improves the connection times of calls, are just a few of the services offered by Broadvox. Many other service providers either do not have this capability or rely on third party providers.
The company creates custom Service Level Agreements (SLAs) for every client and promises to "bend over backwards" to accommodate clientele. Pricing is also flexible, so customers knowledgeable with competitor models have found that Broadvox will offer lower prices and with less hassle.
For the average consumer, its website can be a little intimidating. Those of a non-technical background can be daunted by the heavy use of industry specific language and thick usage of telecom acronyms. To be fair, the site is refined without laboriously explaining the depth of features included in their platform. However, this is a double-edged sword as the company appears to target customers with a larger budget though proclaiming to cater to business of all sizes.
Customer service for many appears to be hit or miss. A large majority of customers have expressed difficulty in contacting customer service or technical support, which can be disastrous if an outage occurs and calling is the primary method for revenue generation.
In select markets, Broadvox does offer residential service. Many say that it is a little lackluster as again, the company is most concerned with serving larger clients. This implies that business customers (especially the larger clients) are given priority, making smaller customers feel insignificant.
Though the company has complaints easily found across the web, Broadvox is considered by many to be one of the best companies in the telecommunications market. Its powerful platform is ideal for developers and VARs who require an adaptive platform to run custom communication applications. The ability to interface with a variety of technologies makes the service easy to use.
As a service provider, Broadvox offers solutions for VoIP telephony with most of the common features you would expect, but it does not market these services as well as other providers.
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