Reviewers Comments:

I got VOIP.COM service after Sunrocket went under. I selected VOIP.COM because of the low cost, their support for the 911 emergency number and the reviews at the time. Initially we had some issues when incoming callers could not hear us sometimes. I had to reset the system about once a week by unplugging power for two minutes. During March apparently they made an upgrade of their system and the service down for about two days. But since then their service has been really good. Voice quality is perfect and we have had no problems. I can't comment on Customer Service much. But I have not had any reason to contact them. I had contacted them by email once and got a fairly fast response by email. Great value for the price. I have seen a lot of bad reviews about Vonage also, which is 50% more expensive (on annual rate), that says something about the efficiency of a company.

Reviewers Comments:

I went to Voip.com when Sunrocket went boom. The service has been mediocre at best. Sound quality is often poor and features like sim ring and email notification frequently stop working. On the other hand, if you're looking for customer service on weekends...forget it! They only do cs via a forum and the forum is monitored m-f business hours only. Apparently, they're spending all the money that would go to customer service on shill review sites that list them as 5 star best buys. On true review sites, Voip.com reviews have dropped over the past year like they fell off a cliff. Sunrocket was better on their worst day and might still be better now, 1 year after going out of business. Avoid Voip.com, Sunrocket needs company in VOIP oblivion!

Reviewers Comments:

The service is sketchy. I spent $200 to get a special VoIP enabled router to prioritize my VoIP packets but the voip.com services are still on-and off. Random problems come up all the time. Line cut off. incoming calls directed to voicemail. Calls dropped. Worse, customer service is slow and obnoxious. Users on the forum constantly complain that their needs go unmet for weeks. The moderators just tell users things are working and its their fault. voip.com is the low dollar provider, but it really costs.

Reviewers Comments:

Stay away from this company!! They have horrible customer service because they don't let you talk to anyone, they just refer you to their forums where you post your problem. If you need help with their instructions on what to do to fix your problem you have to post again and wait for a reply. I'd rather have someone on the phone giving me instructions as I go along in case something doesn't work. There are other various problems with your phone you might or might not encounter such as your phone not recognizing touchtone responses, and lots of times my callers would tell me that they got a message that my phone was disconnected. It was just a mess and I was sorry I switched over to them to save a buck. You get what you pay for.

Reviewers Comments:

had a very bad experience with this company. I would not recommend this company at all. They have a hidden 1 year contract agreement. be careful about it. if you cancel before one year period you will be charged and also for the equipment if you don't return they will charge you. I cancelled it as I did not like their features and even quality of service, customer support.

Reviewers Comments:

Stay away from this company at all costs!! I have had nothing but terrible quality telephone service since I changed from Vonage. I wish I had never changed. ( I changed to get a local number) Can't call out half the time. Rarely can get a call in. Calls almost always routed to voicemail. Poor sound quality. No dial tone. Constantly having to reset Adapter. Basically impossible to get through to a human being. Last call I tried to make to them- I stayed on hold 59 minutes, then was cut off. Oh, and not to mention disagreeable practices. And when you have finally had enough and switch to another provider, they find multiple ways to stick it to you before you can finally be rid of them... Just stay away..and save yourself a lot of cruddy phone service and grief.

Reviewers Comments:

Avoid like the plague. I am serious, I cannot receive calls half the time, the phone rings and you have to say hello 6 times before people can hear you. If I pick up the phone other times, there is dead air. I have been with this company for about a year and a half, their service has steadily gotten worse over that time. Customer service is horrible, they put you on hold, then come back and tell you that you need to check the website. You cannot ask for a worse company. The enhanced 911 service does not configure to my home address, it tells me that there is no such address (funny my house is over 50 years old, and the address is also)! I switched from vonage to save a few bucks..... What's the point of saving if you cant use the service? This company should and probably will close their doors within a few months. Save yourself the headache and frustration, don't bother with this company.

Reviewers Comments:

Sunrocket->Teleblend->VOIP.com. So, I've had nearly 3 years of experience and irritation. Sunrocket was initially awful, they got their act together & were excellent, and then instant death. I canceled Teleblend after a few weeks. (I think ViaTalk may have been in there after Teleblend) VOIP.com was pretty bad when I enrolled (9/07) but now things seem to be coming together. Voice quality is mostly excellent (their notorious delay problem seems to have been fixed) & I've had no billing problems. Their customer service (& forum) is bad. (I gave up trying to use their Linksys adapter-- it didn't get along with my router. So I reconfigured the Innomedia (Sunrocket) ATA and have: cable modem->Inno->router. Works fine) Bottom line is I'm satisfied with VOIP.com. It's a good deal. But it ain't for the faint of heart. You're on your own-- expect bad/no customer service.

Reviewers Comments:

VOIP.COM company is really fraud. Their service is worst. There is no direct customer call service. Phone service redirects you to voip.com. They tell you about money back guarantee.. but they do not.. As soon as you cancel.. they will charge you $39.95 as cancellation charges.. I felt that and I want you all to stop using that.. I never got my money back.. and I hope you never come to such situation.. Thanks..

Reviewers Comments:

This company is to be avoided at ALL COSTS. They promise a 30 day satisfaction money back guarantee. Well they couldn't port my number, so I called to cancel (their CS SUCKS). They said I could ONLY cancel on their website. That was bad enough, but when I tried to cancel they said they are charging my a termination fee only 18 days into their SO CALLED "30 day MONEY BACK GUARANTEE" - So I had to called my Mastercard Bank and keep them from making further charges (which meant I had to cancel my card and wait 1- 2 weeks for a new one). THEN when I did cancel they charged me $41 dollars and change AND NO MONEY BACK AT ALL!!! SO, I am out $35 PLUS return shipping of their VOIP modem (another 10 bucks) to avoid a $65 charge - AND THEY STILL WANT TO CHARGE ME ANOTHER $42 - ALL WITHIN THE FIRST 30 DAYS!!! REPEAT AVOID THIS SCAMMERS AT ALL COST!!!!!

Reviewers Comments:

Don't bother with reading to much into the consumer ratings here. Save your time and find another provider. I have been dealing with VOIP for over 6 months. I am totally dissatisfied. Pitiful customer service and problems constantly. Even at $24 monthly it's not worth it if you can't utilize the service. BBB hits in florida as well. Summary; RUN AWAY AND RUN FAST!!

Reviewers Comments:

I'm sick of it. Probably being voip.com customer was the worst experience in my life with any service (if you can call it service!) To begin with it took "only" about a month to receive an adapter. They said they were out of stock. Was it hard to mention when I signed up? Sound quality was bad from the beginning. But I still was willing to work with voip tech support. What support? None of my emails were returned. Only once their rep was able to do something and it stopped working right after I hung up. For more than a week now I can't receive any (ANY!!!) incoming calls. And they tell me I need to reset my adapter over and over again? I need another service - that's for sure! You know what was the real kicker? My father in law got into the hospital in a critical condition and passed away a week after that. And nobody could reach me or my wife!!!!!!!!!!!!!!!!!!!!!!! If you even think about signing up to voip.com - don't do it! Save yourself money and time, find another provider. The best description: RIPOFF!

Reviewers Comments:

It's now Feb 2008 - In summer/fall of 2007 VOIP was great, with very few outages. Now, since about the beginning of the year, I have had all sorts of problems. Basically, you make a call and nothing happens. I put a fan on the Linksys adapter and it seems to help a lot. Now, I get all sorts of complaints about incoming calls - e.g. it rings, no one is there, turns out they get diverted to voicemail. They call again, call comes through, and then after e.g. a minute, it drops off. Third time everything is fine. Also get complaints of lots of beeping from callers, which I don't hear. Voip cust suppt is non-existent except via forum. They promised to send me a new adapter that I should receive within 5-7 biz days, it is twice that and nothing has happened except 3 emails saying it was sent. Now, the forums have disappeared - cant find the server. If you call 800-try-voip as if a new customer, call won't go through, get nothing except circuit busy or busy. Calls to other numbers, be they local or across the country seem to work most of the time And get this - for the last 3-4 days, voip's cust support forums have disappeared. My guess is they have or are in the process of going under / out of biz. Obviously, they are a reseller of services. I'm going to switch to Vonage for the time being. I also have skype as a backup for outgoing calls, and look forward to having a direct skype phone (plugs into router), as well as a third 911 only cellphone for the house, we have one in each car. And if Vonage doesn't work out reliably (my comcast internet service is quite reliable, and I have a UPS to run the equipment needed to keep the phone equipment up, I may just bend over and say to verizon - I'm yours, though I would use Skype phone outgoing for most LD calls. Oh isn't the challenge of being an early adopter great in the tech biz

Reviewers Comments:

Stay away from this provider. Way too much dead air time before connections and too many "not connecting" or "number not answering" calls. Caller id got blocked and I couldn't make calls to phones that have anonymous call rejection. VOIP.COM could not get my caller id unblocked. Their customer service is by a forum and its a horrible mess. They just recommend that you reboot your system.