ViaTalk VoIP Review and VoIP Ratings
Consumer ViaTalk Reviews at WhichVoIP.com

Reviewers Comments:

They are a cheat.First of all, when people used to call me, sometimes my number was not available.The reason I disconnected this service is that THEY SAY THEY ARE NOT COMPATIBLE WITH ANYCALLING CARDS. This is very hard for me to believe. I was continuously using calling cardsto dial internationally and they were also charging me on the back end. The customerservice manager hung up her phone on me when I asked her to draw a detailed diagram andexplain me how this was happening. When I am using a calling card, my phone provider shouldnot charge me. This service is not for people who dial internationally.

Reviewers Comments:

The offer of $199/year and the second year free plus 4 out of 5 star rating is what made mechoose ViaTalk from Vonage in trying to cheaper alternative that gave me 2 lines option.? Iwasn't too crazy about paying $25/month to Vonage for your basic plain vanilla VOIPservice.? So the cost of ViaTalk was very appealing at the time.? Without knowing anyonepersonally who have used ViaTalk, I relied on the rating (4 out of 5 stars).? Now I ahvehad it for more than 8 months and it has never worked well.? My wife and I have ended upusing our cell phones to make calls from home.? You might wonder why I kept the service forthis long if it hasn't worked all this time.? After spending hours troubleshooting(ViaTalk's technical support on their website is laughable.? The rating by their customersgenerally give them 2 out of 5 stars in terms of helpfulness of their answers.)?? First andthe foremost problem is that when I am dialing out, there is a pause of 15 seconds after Idial the number before it starting ringing.? As for the incoming calls, all of our friendshave stopped calling our ViaTalk number because most of time when don't even hear the phonering when people call.? So several months back after having spent weeks to trying totroubleshoot the technical issues, I gave up and call ViaTalk for a refund on the proratedportion only to be told that of the $199 that I paid, I will only be getting back about$40.? READ THE FINE PRINT.? So I attempted again to try to find a solution to make thiswork.? Their technical support - if you can get through - sited problems with my internetprovider and the way my house is wired for telephone.? On top of all the frustration, theyalso charge you some fee (taxes???) on a monthly basis on the credit card you have to givethem when you originally paid $199.? This was not mentioned to me at the time I order theservice.?? This is worst $199 that I ever spent.? I would never ever recommend this serviceto anyone!!!

Reviewers Comments:

I have been using viatalk for several months now and the only thing reliable is that the service is unreliable. After experiencing connectivity issues I emailed tech support in regards to my router options and specific settings. The reply email I received was just a canned response and had nothing to do with my original request. When I wrote that back I received another response that was very defensive trying to justify the original response. And again I wrote back thanking them for never reading my original email which still was not answered at that time. Stay away from this company.

Reviewers Comments:

ViaTalk is the worst service provider I have ever seen in VOIP world. They provide false information on there website saying unlimited planning. I had ViaTalk for 3 yrs. Company charges me additional charges for minutes more than 5000 minutes. I do not understand why they say it is unlimited calling plan. They have a fine print in there terms and conditions saying there is 5000 min cap for domestic calling plan. I spoke to customer service 10 times they are unable to explain me the reason why they say unlimited calling plan. I do not recommend this company.

Reviewers Comments:

I'm a bit surprised at the negative comments I've read about ViaTalk, because I've had nothing but outstanding results from them. People complain about the service recovery fee of $2-$3 per month. Well, with a total cost, including modem shipping, of $240 for TWO YEARS, that takes the entire cost for two years to $300 or less - about $12.50 per month - a screaming deal compared to Vonage or the other biggies. I've called 4 times - for minor enhancements; such as as reducing the time between dialing the last digit and the start of ringing (they did something to reduce it from 8 seconds to 1 second). The first person I talked with every time was very polite, professional, and had extensive expertise. Once I waited on hold for 4 minutes; another time the system asked me to input a call-back number and hang up. They called back 6 minutes later! The tiny modem (not much bigger than my wallet - it travels in my suitcase with me) is true plug-and-play. I've used other VoIP services, and this was by far the easiest to get to work - regardless of whether I'm connecting to cable internet or DSL. The sound quality is always at least as good as any traditional phone service I've used. I generally use Comcast internet, which says 7mbps but the highest I've ever measured on that is 4mbps. I also use Qwest DSL, which says 5mbps but I've only found 3mbps at the most. The sound quality has been outstanding on both of them - even while I'm downloading huge files or using lots of bandwidth in some way. I now have two ViaTalk phone lines - one for business and one for home. I've used VoIP for 6 years now, and have had ViaTalk for over a year. It's as good as any I've ever had, and it's the easiest to configure and the least expensive by far!