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GlobalPhone Company Profile - Business VoIP - Phone IP PBX

GlobalPhone Corp. (Gphone) is a facilities-based carrier headquartered in Falls Church, Virginia, a suburb of Washington, DC. GlobalPhone provides services to 500,000 customers in over 130 countries, and maintains a network of over 300 business partners around the world. GlobalPhone is a privately held, debt-free corporation.Services include Hosted PBX service, SIP trunk or IP Trunk Service, call center solutions, and a variety of long distance phone services such as prepaid and postpaid phone cards, international callback and international toll free numbers.

GlobalPhone's mission is to provide best-in-class products and services to meet our customers’ individual needs.

Having enjoyed steady, rapid growth since its founding in 1995, GlobalPhone has received several prestigious awards, including the Washington Technology Fast 50 Award and the Independent Agent Network Circle of Excellence Award.

GlobalPhone is licensed by the Federal Communication Commission (FCC) as a 214 carrier. They operate their own TDM and IP-based voice switches such as Broadsoft and maintain business relationships with many of the world’s largest carriers such as Global Crossing, Teleglobe, Level(3), MCI, Qwest and Verizon to provide its underlying network.

GlobalPhone is dedicated to providing high-quality, innovative services to the international telecommunications market. They build enduring relationships with partners and customers by providing a creative approach to enabling technology, and by offering outstanding customer service at competitive rates.

GlobalPhone Products And Services

From Business VoIP services to international callback, GlobalPhone combines telecommunications industry experience and capabilities with a serious commitment to customer satisfaction to bring customers the best in long-distance and telecommunications products. Services include:

  • GlobalTone – Hosted IP Centrex services for business customers

  • GlobalTrunk – SIP Trunking for Business PBX customers

  • GlobalMobile – No-hassle international long distance from your mobile phone

  • GlobalCallback – International callback anywhere in the world

  • GlobalTollfree – Toll free access numbers in over 80 countries

  • WebCallback – Voice callback solutions for the web

  • GlobalCorporate – Corporate partner long distance and calling card solutions

Below is a list of available Hosted VoIP (GlobalTone) features and capabilities.

Corporate PBX Features
 
  • Auto Attendant
  • Account/Authorization Codes
  • Call Intercept
  • Call Pickup
  • Hunt Groups
  • Phone List Group
  • Series Completion
  • Trunk Replacement
     
  
  • Music on Hold
  • Call Center Queuing
  • Call Park
  • Calling Group ID Delivery
  • Loudspeaker Paging
  • Phone Status Monitoring
  • Salesforce.com Integration
  • Soft Reception Console
  • Web Screen Pops

 

Administrator Features
 
  • Web-based Portal for Moves, Adds, Changes
  • Group Web Portal
  • Group Resource Inventory Reporting
  • LDAP Integration
 
  • Call Capacity Management
  • Emergency Zones
  • Holiday and after Hours Scheduling
  • 911 and E911 Support

GlobalPhone Facilities

As a facilities-based carrier, GlobalPhone takes pride in managing its network and ensuring that its
technology is up-to-date and highly reliable. Services include:

  • Redundant TDM and IP-based telephony switches, battery backup and power housed in a company-owned building

  • 24 pair fiber capacity (maximum bandwidth in excess of 5,000 T-1s)

  • Wholesale carrier agreements and ISDN trunks with all major long distance and local carriers, including MCI, Sprint, AT&T, Cable & Wireless, Teleglobe, Qwest, and Verizon

  • Toll-free numbers in more than 80 countries around the world, allowing us to compete with AT&T, MCI and foreign phone card companies

  • Extensive least-cost routing to guarantee quality connections at economical rates

  • Internet-based provisioning and billing for customers and agents

  • Private-label switch partitioning and Internet-based "Virtual Telco" software

 
 

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