If you have spent some time searching for Canada VoIP Providers for your home or business phone service needs, then you have probably realized that many service providers have pretty vague information on their service availability in Canada. Sure, there are a few big names like Rogers and Shaw who provide a digital phone service that utilizes VoIP technology but like many major telecommunication companies they tend to be much more expensive and difficult to deal with once you have signed up for service. There are a lot of options out there at different price points. To help, WhichVoIP has performed the research for you and created comparison tables below of who we consider to be solid service providers offering low cost and quality service in the Canadian VoIP market. Select which type of service you are interested in to jump to the relevant section:
Canadian businesses are switching over to VoIP and reducing their phone bills by up to 80%, as well as enjoying a vast array of features included for free. If your business has a high speed Internet connection of some sort then your business is ready to start enjoying these benefits also. Follow these 3 steps to making the switch to VoIP for your business:
|Business VoIP Providers Comparison Table Ads (Canada)|
|VoIP Provider||$/month||Provider Highlights||FREE Setup||Minutes *||User Reviews||Details|
* Look at the providers T&Cs regarding Unlimited minute plans. Often there is an upper limit that is deemed to be reasonable use.
WhichVoIP has partnerships with many VoIP phone service providers that service the Canadian business market. Our comparison table above provides information on some of the more popular service providers that we recommend. If you prefer to save time and get FREE pricing quotes from providers directly then complete the simple form opposite to get started. This often produces the lowest prices also as the providers know they are competing for your business. The form takes less than 1 minute to complete and can save you hours in searching multiple websites to get pricing information and quotes.
If you have questions or comments you can access the visitor questions and answers section at the end of this page.
Follow our 3 simple steps to selecting a service provider for your home phone service:
|Residential VoIP Providers Comparison Table Ads (Canada)|
|VoIP Provider||$/month||Provider Highlights||FREE Setup||Minutes *||User Reviews||Details|
||500 mins or Unlimited option||
||Pay per call or Unlimited||
* Look at the providers T&Cs regarding Unlimited minute plans. Often there is an upper limit that is deemed to be reasonable use.
There are indeed a few more VoIP providers in the Canadian market place than we have listed in the table above. The providers in the comparison table above are some popular and low cost choices. Some of these providers also have a long service history in the United States and are considered well established. This is an important consideration with so many new providers entering the market each year. They also have a good selection of user submitted reviews with a good overall rating. Other well-known providers that service the Canadian home phone market include Vonage, MagicJack and Ooma.
The residential Canada VoIP market has been slower to take off when compared to the US market. This is changing rapidly however as more and more Canadians are now enjoying the amazing cost savings and the vast features available with VoIP phone service. This is fuelling the growth of the Canadian VoIP market as more providers start to offer their services to consumers and businesses. This in turn helps create healthy competition and maintains low pricing for the consumer. Although there are still not currently as many options available as there are in the United States, there are still some great choices and deals available today.
Have questions or comments about anything related to Canada VoIP service? Access the visitor questions and answers section below.
Author: Mike Bragg
Use the form below to add your comments/thoughts and to interact with us. All comments will be moderated by WhichVoIP.com before going live. We try to answer all questions within 24 hours.
Posted by Don McHale on December 4th, 2013:
I currently use a Bell landline and I am in rural Canada. I use Xplornet for my internet connection, which has been very reliable and adequate. If I go to a VoIP app, what kind of difference would it make to my internet usage. I add I am pretty much ready to take the land line out and go to Cell usage only. How do I check if my download strength is adequate?
-> Response: Xplornet uses satellites to provide Internet access to Canadians in rural areas. Unfortunately VoIP and satellite service can be problematic due to the latencies involved in sending a signal 22,000 miles to the satellite system. For more information see our article on VoIP over satellite. On this page you will find a good VoIP test to run to test your connection.
Posted by Pamela in Ontario on October 22nd, 2013:
THANK YOU SO MUCH! Wow, I am so grateful that you provide this extremely useful overview of VOIP and various providers. I am amazed that you also respond to individual questions. I do hope that people are truly grateful for your assistance. I don't need a reply, as I just wanted to thank you, and advise you how your information assisted me. I am in Guelph, Ontario (Canada), and am just trying to save money by switching my phone and internet away from Bell. I pay about $150 per month for the most basic home phone service, and good internet (Fiber optic, with 10 MBps download and 1 MBps upload). My teenage son uses the computer constantly, so I have just had to upgrade to unlimited bandwidth, for an extra cost of $30 per month, bringing my bill up to $150. I am a single parent and trying to watch every penny, so I will switch internet providers to a cable-based system (so that I don't have to pay the ridiculous dry loop fee that enriches Bell Canada even more). I will change my phone to VOIP (either Phone Power or ITP, as I have researched based on your links above). Thanks again and best wishes!
-> Response: Thanks for your kind words Pamela!
Posted by Maria on October 21st, 2013:
This site was very useful, thank you so much.
Posted by Rod Garnett on August 28th, 2013:
I am desperate for a phone service. A land line in PEI starts at 60.00 a month with no long distance. I get internet via wireless to tower and router on my roof, then cable into my house. They call it DSL but I don't think it is true DSL. I use Vonage. BUT I have never in a year of trying my best to make adjustments been able to have a talk with any one. Missing 2 out of every 5 words. Is there a better choice. I am old, ill, I need a reliable phone, that will work with my ROUTE 2 Provider service, but can not afford Bell Canada. I also need two lines. One for me and one for the nurse that provides my care. Please respond to my email address if possible.
-> Response: Rod I will email you to see if we can get to the bottom of this. As I recall we talked before and the issue was the poor wireless Internet that you have to your house (i.e. wireless to house then DSL from there into your house over the phone line). I hate to say it but if the Internet service is poor, in all honesty it will make no difference which VoIP provider you choose in Canada.
Posted by Jorge Silva on August 21st, 2013:
To whom it may concern, my name is Jorge. I live in Canada (Ottawa) and want to know if I can buy a local number of Santiago, Chile, to make calls as if I were there.
-> Response: Jorge you can buy International virtual numbers from most of the VoIP companies though it tends to work on the receive side. In other words it is for receiving calls using an International local number rather than for making calls. Many providers have International plans for making calls or give you free minutes each month for International calls (e.g. Phonepower). The International virtual number would let family in Chile call you using a local number in Santiago which would be sent to your phone in Canada.
Posted by Fran Kubik on July 26th, 2013:
I live in the interior of BC and pay an atrocious amount month for my home phone, tv, internet and cell. Someone told me to go with vonage, what are your thoughts I checked it out but after 3 months my fees almost are the same and I am not sure of their service industry if they have to do a service call
-> Response: Sorry your bills are so high Fran. Vonage is of course a VoIP company, so any VoIP company such as the ones listed in our residential table above (PhonePower, etc) will offer a comparable service at a much cheaper rate. Just check to see if they support your location. Vonage typically offers a low introductory rate for 3 months and then increases the monthly fees drastically to make it an expensive option when compared to alternatives. It's world plans can be a good option for people that make lots of international calls but if you are just looking for a cheap phone service that it is a fixed rate every month, it is hard to beat the providers listed above. Please be aware though that these are also promotional rates and that they will adjust to regular rates after a one or two year period. These regular rates are still very reasonable though. As you have passed the 3 month period with Vonage, it is likely that you are too late to cancel, and are locked into a 1 year contract which may result in cancelation fees if you decide to change services.
Posted by Alex on July 26th, 2013:
Hi there, Thanks for your very helpful website. I'd really appreciate some VoIP advice. I've got to get off Bell for my two phone lines, which we use a lot for business. We've wasted so much time trying to get Bell to put back services they randomly remove and sort out billing problems. We need two reliable phone lines with excellent sound quality. Also important: a local phone number in our area (Quebec's Eastern Townships - Granby area code). We've tried a VoIP Primus line, but the sound quality has been iffy. Axion doesn't provide phone service in our town. I've heard of the Rogers Wireless Home Phone, but am not sure of quality. We have a 5-meg internet connection with Bell, which we'd probably keep. We considered netTalk Duo, but sound quality seems to be an issue for reviewers. Thanks so much for any thoughts!
-> Response: Hi Alex, I am not sure if you still have the Primus line but sound quality issues are often caused by either Internet bandwidth issues or incorrect setup. You may have already done this, but we recommend performing a VoIP test to ensure your broadband is sufficient for VoIP. It sounds like it is based on what you say, but it is still worth checking. You can run the test by visiting our speed test page . As for the setup, it is important to make sure that your router prioritizes the voice traffic over data traffic. This can be done by ensuring that it is correctly configured for QoS (Quality of Service). This ensures that you don't get choppy calls when someone performs a large data upload or download. I would think Primus support could help you confirm if this is setup correctly. If you are still convinced that you need another VoIP provider, you can try any of the ones listed above, but there are often coverage challenges in Canada, so you will need to check directly with the provider to ensure your area is supported. We also have a troubleshooting section that may be of interest. Although it discusses residential solutions, it is still applicable to small business setups.
Posted by Lynn on July 22nd, 2013:
I'm charged $90 per month with MTS for landline and cell which might be used 3X a mth unless we stay overnight somewhere and call home. Is there another service provider in Manitoba, Canada who will give us a deal. We are seniors on a fixed income. Any help is much appreciated.
-> Response: Sorry to hear your bill is so high Lynn. If you need to keep both your home phone and your cell phone we recommend a cheap VoIP service for your land-line replacement and a pay-as-you-go service for your cell phone. It comes down to coverage options though and we recommend you start with checking a Canada VoIP provider listed in the table above such as Callcentric, as we believe that they have coverage in your area. There are multiple pay-as-you-go options for cell service such as Virgin Mobile, but again, please check the coverage in your area.
Posted by Henry Horovitz on July 20th, 2013:
Thank you! I've been paying a fortune to Rogers in Canada for conventional phone service. You made me see the light - I am switching!
Posted by Kim on July 3rd, 2013:
Hi I just got a Bell bill for $325 (imagine my surprise) now I am on a hunt to greatly reduce my internet/phone bill. I solved my cable bill with Shaw satellite. Now here is the problem, I live in Pefferlaw a very small town north of Toronto (about 90 min) what will work for me in a small town?
-> Response: Kim satellite doesn't work too great with VoIP. You may want to run our VoIP speed test to see if your Internet is good enough for VoIP.
Posted by Barbara on July 2nd, 2013:
I am a Canadian who spends 5 1/2 months a year in Brownsville Texas. I am looking for a new phone service in both places, and I wondered how that would work. Would I be able to take my phone & service from one place to the other? How about the phone number. If I first connected to the service in Canada, would my number be a local number for my friends and relatives there to call? And then when I went to Texas, I would not be able to receive any local calls from there without the callers paying long distance? Please tell me if there is any way possible to use the phone in both locations.
-> Response: VoIP is very portable Barbara so this should not be an issue. Here is how I would do this. I would just bring your phone and VoIP adaptor with you to Texas. So people back home in Canada just call your usual Canada VoIP number and it will get routed to Texas where your VoIP adaptor is. If you want people in Texas to make local calls when they call you rather than calling a Canadian number then just buy a virtual number (low cost) that is local to Brownsville. That way their calls to you are local calls and again are routed to your VoIP adaptor. This is a common issue and VoIP handles it beautifully.
Posted by Neel on June 28th, 2013:
Is there any other option other than vonage for unlimited calling to india mobile in a flat rate? Is there another company you could recommend with good quality and service (# ported) and one that provides the adaptor as well would be good. I don't want to keep my computer on all the time. Last question how many phones can I hook up to the adaptor. Thanks from Abbotsford BC, Canada.
-> Response: Neel the lowest cost way to do this may be to use your smartphone and a mobile VoIP app such as one from Rebtel. However if you need to do this from your house and multiple phones then a home line would make more sense. We actually did an analysis on Vonage competitors some time ago that may help as it actually uses India as one of the examples. It is not unlimited but even with Vonage, if you read the T&Cs it is rarely unlimited, there tends to be a reasonable usage clause. Should be no issue on the adaptor side and for multiple phones we always recommend a cordless home phone as it is the easiest way to manage this. Check out another article we wrote on managing multiple phones with VoIP.
Posted by sharon on June 11th, 2013:
i want and need to know more about long distance calling from canada to usa and dominican...i am also looking into magic jack as cost is important.
-> Response: Sharon most of the providers you see on our Canada page have unlimited calls for USA and Canada (or very low cost calls if beyond the minutes per month). Phonepower also has 60 minutes free International calls each month and beyond that, calling DR would be around 4c/min (after the 60mins).
Posted by TC on June 11th, 2013:
does any one have any feedback with respect to voip by ooma (good or bad)
-> Response: Take a look at our Ooma page which also has links to user reviews.
Posted by Rodney Garnett on June 10th, 2013:
I had a Comwave VoIP but you cannot make any 800 calls. They route all calls into the USA so all 800s think it is long distance and refuse the in coming call. I then got Vonage but the quality is so bad I can barely have a conservation with anyone, regardless of the phone they use. I have exchanged dozens of emails with Vonage but they have always failed to do anything that improves the call reliability. Is there another VoIP service that services Canada.
-> Response: Rodney, both Broadconnect and Telehop are based in Canada so they may be worth looking at if you are looking for a Canadian provider.
Posted by Heather on May 24th, 2013:
Phonepower cannot port my MTS 204 phone number but Axvoice can I wonder why? Phonepowever can give me a new 204# but Axvoice can't give me a temp 204# till my MTS is ported. What do you know about Axvoice?
-> Response: Phonepower and Axvoice have different DID vendors and there could be a number of reasons one is able to port a number and the other is not.
Posted by Roger Tetrault on May 14th, 2013:
I am with Shaw and my phone and internet costs me approx $85 dollars per month, no contract. What would be good for me, I am a senior on low income. Thank You. Roger Tetrault
-> Response: Hi Roger, good question. I am sure you can make significant savings here. I am assuming your internet is around $50 and the rest is phone (+ taxes). If you stop the Shaw phone line and go with a provider on this page you will save at least $25 per month. If Shaw has a lower cost Internet package maybe you can reduce your bill further, you don't need really high bandwidth on your Internet connection to run VoIP.
Posted by Denise on May 13th, 2013:
We have Explornet and I want to know if anybody can provide phone service that will actually work properly. Explornet states that the phone provider (VOIP company) must have "Static IP" otherwise it doesn't work properly.
-> Response: You can usually configure the ATA device the VoIP provider sends you with a static ip address. Most providers can help you with this, I know phonepower has info on configuring the Grandstream HT502 ATA for static ip addresses. The key point is turning off DHCP as that enables dynamic IP. However I must say I am surprised by this as nearly all VoIP providers use ATA devices that work fine with dynamic IP and simply take the IP from the DHCP server (in this case your router). Maybe the modem Explornet gives you does not support DHCP which would be surprising - you could add a router in the path to get around this.
Posted by Jeff on May 7th, 2013:
It appears your info is out of date! PhonePower is $199/yr with second year free.
-> Response: Jeff, we have a special deal with Phonepower that is less than what you see on their website. It is $5.99/month.
Posted by Brian on April 24th, 2013:
I don not see Magicjack plus listed anybody have any thoughts on that?
-> Response: Brian, take a peek at our Magicjack page.
Posted by David Yu on April 24th, 2013:
I used Rogers for my home phone, TV, high speed internet, and mobile. Can I used PhonePower as my VoIP provider but keep my high speed internet with Rogers and drop the home phone? Thanks.
-> Response: Hi David. Providing you are not under any contract with Rogers you can certainly do that and usually guarantees lower bills.
Posted by lynn on April 20th, 2013:
what is your phone #
-> Response: Lynn all our contact info including phone number can be found here: http://www.whichvoip.com/common/contact_us.htm
Posted by Sylvie S. on April 19th, 2013:
I have this problem where our company has been using a virtual number ported from Bell in Dec 2009. Bell is unable to tell me where its been ported to. The number works and its an important number to our company but we are unable to trace where its from. We cant find an invoice to pay for this which is scary since if we lose the number we lose contact with our clients after business hours.
-> Response: Sylvie, to port the number in the first place you must have signed up with another provider and told them to port it. Presumably this is the provider you are currently with, yes? Usually a virtual number is just a simple add-on with a monthly fee so is likely on your existing bill.
Posted by jo stu on April 13th, 2013:
I have had Bell Canada for over 50 years, and my internet is through them as well. Our tv is paid to Rogers. Will I be able to keep my internet and tv providers along with Voip. I definitely am going to change to Voip, recommended by my sister.
-> Response: Hi Jo, yes should be no problem keeping Bell and Rogers but using a different provider for VoIP - so long as you have no contract in place currently for phone service.
Posted by Francois Beauchamp on April 12th, 2013:
In Canada, it seems all VoIP plans are getting higher. I was with 3web, and they got bought by Distributel. Now they are saying that they want to transition me to Distributel with "better service and great value". I'm going from a plan at $4.54 per month including taxes, to $15.45 per month. They align themselves to big companies that offer VoIP, to keep prices high. It's called a cartel.
Posted by David Lawson on April 4th, 2013:
Just looked at Commwave after TV ad, then came here. Thanks, Asho Sareen, for your cautionary comment here. I'll be careful.
Posted by tammy on March 29th, 2013:
Is there any long distance home phone company's that don't use high speed that are cheap? Its so frustrating when you only have satellite internet(xplornet) and you have to pay so much from your phone company!
-> Response: Hi Tammy. Sorry there really are not many providers that do this. The reason is because of latencies when using VoIP - the call quality really suffers. Do you have cell coverage? You could look at Mobile VoIP service - see the tab at the top of this page.
Posted by Asho Sareen on March 28th, 2013:
The worst Call quality and non trusty customer service is from Com wave, please think ten times before signing up with Com-wave.
Posted by CJ1 on March 25th, 2013:
Not all Canadian VoIP providers are expensive: ACANAC - $9.95 unlimited Can/US (Free with DSL service) AXSIT (formerly VoIPGO): $12.50 unlimited Can/US. BabyTel - $15.95 (great customer service). I use all 3 (for various reasons) with my Asterisk server and I even have mobile access (with BabyTel) so my long distance calls on my cell phone are free. Stay away from Vonage.ca there are many other good Canadian VoIP providers out there, you just need to look.
-> Response: Thanks for your input CJ1.
Posted by TQ on March 24th, 2013:
Do any of these providers offer a solution to use multiple traditional desk phones in the set-up?
-> Response: Yes you can typically use an ATA (Analog Telephone Adapter) to convert your analog phone to VoIP. The IP phones are quite inexpensive these days though but yes you can use your analog phone but check with the provider first.
Posted by Jenny on March 21st, 2013:
Good to have this information. I don't see vonage, but that may be a good thing because they are a ripp off.
-> Response: Thank you Jenny.
Posted by ray baldwin on March 21st, 2013:
It is ridiculous that Canadian VOIP suppliers are still asking such high monthly prices for VOIP service when several US-based suppiers are so much cheaper, flexible, and providing satisfactory technology solutions. When are you guys going to learn that more sales are better than only fewer but higher-profit sales? Foolish, foolish, foolish!
-> Response: Thank you for your comment Ray. The Canadian providers do tend to be slightly more expensive than the US based VoIP providers for some reason although we have seen the gap reduce over the last couple of years.
Posted by Geoffrey on March 13th, 2013:
Can I keep my Bell number?
-> Response: Yes porting your number is usually not an issue. Best to check with the VoIP provider when signing up for service but rarely an issue these days.