Talkswitch Reviews | Business VoIP

We installed the system 6 months ago and it has worked like a charm. It does exactly what we need at the best price points. I called support for a couple of things and they were really helpful. They didn't need to troubleshoot the issue tied to my firewall, but they did.

We've had this system for a while. It is not easy to set up or maintain. Although they make it out that it is very user friendly, it is not. I had to hire a separate tech company to assist and they regularly pull their hair out at how challenging a system it is to use. Talkswitch has THE WORST CUSTOMER SERVICE EVER. Be prepared to be on hold for at least 30 minutes any time you call. Tech reps are not always helpful or knowledgeable. Purchase and return policies are a joke. They bill you for everything and take no responsibility even if their equipment is at fault. The premise of the system is great, too bad it doesn't work as promised.

We purchased this phone system for our small office on the recommendation of our IT guy. The system has been a huge disappointment. The sound quality of the phones is bad and their service department requires the purchaser of the phone system to run diagnostic tests or hire someone to do so. We have had so many dropped calls during telephone conferences we have taken to using our cell phone instead of our Talkswitch. Though we have had the system for only a short time, I am now searching for a new system for our company.

We have had a Talkswitch in our office for several years. The concept of a feature rich system that was easy to manage appealed to us in the beginning. However, the longer we use the system the more problematic it becomes. We recently upgraded to the 488 VS (or the 488 BS as we like to call it). Shortly after installing the new system we began to experience problems with our SIP trunks. When I called tech support, I was told that I would need to update the software to 6.50 before they would even speak to me about the problems. Of course the update did not do anything to fix my problems and in fact created many more issues. Now we are dropping calls to and from our remote extension, many of the features that had worked before no longer function as they should ? if at all, and the system randomly reboots throughout the day. After several unanswered calls I was able to reach Veronica in Talkswitch tech support. She was very combative and blamed the issues with the SIP trunks on the service provider, our in house connections and everyone else but the Talkswitch. We spent the next week checking the wiring in our offices and troubleshooting with the service provider, only to find everything was working as it should. When I was finally able to reach Veronica again, she said she could not help me with my problems because I was not using an ?authorized? SIP provider. What? Again she blamed everyone but Talkswitch. Several calls later I was able to reach someone else who offered a ?patch? that corrected the problem with the system rebooting but created still more problems. Recently I left messages every business day for a week with no return call from Talkswitch. Their message says that they are experiencing heavy call volume do to the overwhelming response to the new 6.50 software upgrade. Yeah. I bet! We are currently shopping for a new phone system.

If you're looking for decent support, don't bother with Talk Switch. Technical knowledge of support reps is okay at best. If they think your provider is causing a problem, they won't conference call with them to resolve a problem which has always tuened out to be their firmware.

I wish I had not purchased this product. Each software update [requested by support before they will help] frequently produced a more disruptive problem to office work flow. The updates have been frequent and never offered any notable new features, only problems. The last software update changed the clock settings resetting the open to closed mode during office hours. The system is relatively easy to program, but became unreliable, requiring frequent reboots to reset unexplainable problems. The VOIP partners are not competitive for small business pricing and complicated to set up accounts. Programming the talkswitch software VOIP settings was not straight forward with two different providers despite the clearly documented instruction. The first VOIP provider selected eventually was nixed from Talkswitch support making support a major problem. Another VOIP provider was working well until a software upgrade and stopped working. Talkswitch and the VOIP provider support were unable to find the problem for several months, blaming each other. Eventually after multiple phone calls, a technician suggested a minor software setting change to get it working again. Hence, the only useful feature of the unit being the VOIP savings was not worth the time wasted to keep them working. Pre-programmed VOIP hardware phone adapters from non-partner VOIP providers were easier and cheaper, but limited the number of usable phone lines. The exponential cost for expanding analog lines made the system near useless. The flip screens for the talkswitch TS80 phones all shorted out shortly after the first year of use. Talkswitch support does try to help but requires much of your own time to capture software diagnostic data to determine the problem. Dropped calls after transfers became problematic for a while that they could not solve, but the problem disappeared after another software update. After several thousand dollars wasted and lots of frustration, I replaced the system with a more traditional hardware based PBX/KSU telephone system. Back to good old reliability.

Beware terrible service - Decent Product I recently purchased a 248vs Talk Switch System for my company and I have been pleased with the physical product. However part of the package that I purchased include a ?professional image? package valued on my invoice at $300. I was told to submit a script for the greeting (which I did) and I would receive a professionally recorded greeting within two to three weeks. Despite made many, many attempts to contact both my representative at the TCE Company (an authorized reseller) and the Talk Switch Company about the issue, I never received the greeting or a reason for not getting what I was sold. I would discourage anyone from purchasing a Talk Switch product based on how poorly the company has handled this seemingly simple issue. I have all of the emails, correspondents and receipts if anyone wants additional information.

I have had a TalkSwitch for several years with minimal problems. Support, when I have needed it, has been very responsive. There is one minor problem they have been unable to fix - - you are supposed to be able to dial **# for your own voicemail, but we must actually dial ** and the extension. Also, support has been unable to help me with unsupported VOIP services, which I would expect. We love our TalkSwitch.

I was generally upset with this service, or lack thereof, never got any intelligent answers and was ignored overall. Stay away.