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NexVortex Inc. was established in 2002 as a privately held company and is headquartered in Herndon, Virginia. Its core specialty is SIP trunking service, which was commercially launched in 2005, targeted at the small to medium business (SMB) market. From the beginning they have been focused on SIP technology with a vision to be a leader in IP based communications.
Over 10 years in the industry means they are well established and a leader in their core strength of SIP trunking services. Through innovative technologies they can monitor and analyze the IP network and then react to any problems as they occur, making adjustments to maintain a high quality service at all times.
A project coordinator is assigned to you during setup and activation. This includes helping you through any number porting, single or multi-site setups, E911, activation and training.
Their services include outbound calling (anywhere in the world), inbound calling (they 95% of the USA), toll free calling, emergency services dialing (911 and E911), accurate billing (real-time), an advanced user portal, and disaster recovery routing (with automatic detection) during any failures.
The user portal allows you to control your account settings as well as providing various reports from real-time billing to Call Detail Reports (CDRs) to ordering services. Disaster recovery routing can be set inside the portal, so you can set it to go to your cell phone, or an analog line you may still have if there is a PBX or Internet failure.
They have some standard service plans that include different amounts of outbound/inbound minutes and DIDs (numbers). Each plan also includes "burstable trunks", which adds additional trunks (up to double) to your service during busy calling times, and disaster recovery.
As a service provider they work closely with IP-based equipment manufacturers (IP-PBX, IP phones etc.) to ensure everything works seamlessly together. Leading manufacturer phone systems they claim interoperability with include 3CX, Asterisk, Epygi, NEC, Patton, Cisco, Microsoft Lync and more.
A solution to go from Legacy to SIP is provided with their EasyPath option. This solution uses a nexVortex Gateway that connects between your legacy PBX (via PRI cable) and the Internet (via Ethernet cable). This allows you to continue using your existing internal phone network and equipment while benefiting from the reduced phone service costs associated with SIP.
Other services include toll free calling and conferencing, plus number porting and E911.
Customer support is all USA based and available through a toll free number.
Outbound calling minutes included in their standard plans only include the 48 continental states in the USA.
There does not appear to be any knowledgebase section available through their website (for example, troubleshooting guides, setup guides, phone configuration guides etc.). However, there is a customer login so potentially access to this type of material is available through the online portal.
A term of service document was not found on their website. This is good to look at up front for the "fine print" of the service. This can contain items such as early termination fees and any usage policies. We recommend asking for a copy before signing up for service.
All plans include unlimited call paths (bursting), E911, disaster recovery and outbound calling to the continental USA 48 states and Canada.
NexVortex appear to be a great option if you are considering SIP trunking service for your business, with competitive rates and a focus on helping the customer from sign up through implementation. Their EasyPath plan can ease the transition from legacy phone systems to using IP based communication, with low capital costs.
Currently there are only a small amount of user reviews for nexVortex, all of which are very positive though. To add your own review of your service provider use the button opposite. The following is a comment sample from a user review below.
...wonderful support and backend controls...
nexVortex reviews are listed in chronological order.
#2 : SEP 8th, 2012 : Rob
We have multiple customers in 15 states using Nexvortex. wonderful support and backend controls.
Jonathan O (December 31st 2015) : We've tried several providers and these guys are the very best we've seen! Excellent support, personal service and not a single service interruption!
#1 : MAY 4th, 2012 : Allen
The sales and support people at NexVortex are the greatest. Personal and professional. Service and features are very good. I think our favorite thing is the web portal for resellers.
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