MegaPath Reviews and Ratings

Provider Average Rating Resources
MegaPath (4)
9 Reviews
Write a review
Get Free Quotes

Get FREE business VoIP pricing in minutes!

Reduce your phone bill by up to 60%:

Use the below tabs to navigate to reviews, Q&A, and useful tools.

Take me straight to the 9 User submitted reviews >>

MegaPath Review by WhichVoIP.com

MegaPath originally formed in 1996 during the early days of VoIP before Internet telephony became a staple for business. The company's intentions have been much the same since the earliest incarnation of the organization: providing top-class technology for business consumers with voice, data and security services. Since founding, the company has undergone several evolutions to offer one of the highest-class business communication services focused on security in the US.

The Good

MegaPath mostly caters to larger businesses, especially those with multiple office locations but is flexible enough to support a broad range of businesses, including the SMB market. Their network is based on MPLS standards that modify how network traffic moves between end-points for optimal data transfer speeds. All services are built with security in mind that greatly benefits various clientele served by their network.

Of the many services offered, high-speed business Internet is a main component and available via several different connective technologies, all brandishing a variety of service capabilities and features. Arguably, the best services are found in the data-based Ethernet offerings that allow the consumer to choose between symmetrical download and upload speeds or set individual limits up to a total of 135Mbps. The connection is highly redundant with failover resolution that allows a business to stay connected in the event of one or more failures.

Other Internet services offered include EoDS1 - an ideal solution for company WANs as transfer speeds are not affected by the distance between most locations. A business may also choose from various other connection types such as T1, T3, DSL, managed WiFi and others - services can further be combined for certain scenarios.

Voice services offered come in several varieties but most impressively are low cost SIP Trunks offered for businesses with existing IP PBX systems. Prices change with various promotional offers but may go as low as $9.95 per trunk when bundled with data services. For companies without the means to support an in-house communication system, hosted voice and UC is available as well. The system offers several prominent features of business VoIP systems like voicemail transcription, CRM integration, call forwarding and many others. A secure online web portal easily manages all voice solutions.

The hosted Voice plans include a 30-day satisfaction guarantee and a no minimum seat requirement. Customer support is 24/7/365 and is provided no matter the number of lines you have for your business. Unlimited local and nationwide (the lower 48 states plus Canada) calling is included in each plan as well as a 50+ feature pack. Low international rates are available with global calling included in their Enterprise plans. Free user and administrator training (live sessions and on demand) are included so you can get the most out of your new phone system.

Business network services available include a realm of hosted options that extend beyond voice. Highly redundant, cloud hosting options are available for infrastructure to supplement existing business infrastructure or as a complete solution for a total business network environment. Certain SaaS options are available as well that includes hosted options for Microsoft Exchange and SharePoint as well as a full DRaaS option supplemented by their partners at Mozy.

The Bad

At WhichVoIP.com we attempt to uncover "closet skeletons" that companies often try to hide and further point out shortcomings in plain view. MegaPath, however, has very few marks on their record for any kind of major performance issues, although the few encountered problems have a common theme.

Around the time MegaPath acquired certain companies (i.e. Speakeasy and Covad) some issues affecting service uptime and certain customer service issues surfaced. Apparently because of bad communication, certain matters went unattended for a time that exceeded some customer's SLAs. Other issues denoted by various resources seem to indicate that when certain reps, managers or techs leave the company, the line of communication may not handoff to another associate in the most accurate manner.

The Bottom Line

  • Extensive portfolio of products and services reinforced by an A+ rating with the BBB and recognition as a Cisco Master Service Provider.
  • Various promotions for service bundles such as the current 5x5 Ethernet bundle at $249 per month when paired with a voice service.
  • High-grade network infrastructure is dedicated to security and resilient against data loss.
  • Hosted Voice plans start at $19.95/mo/user for local calling plans. The unlimited nationwide calling plans start at $24.95/mo/user. They also have some low minute shared plans for company wide use.
  • The premium voice plan includes their Unified Communications bundle and starts at $34.95/mo/user. The Enterprise plan starts at $44.95/mo/user and adds international calling and call recording to the premium plan features.
  • The current special for SIP trunking service is $9.95/mo, but requires a 3 year contract. Check their site for up to date specials.
  • Additional a la carte services are offered including network monitoring and compliance provisioning to satisfy agencies like HIPAA.

Overall Thoughts

MegaPath has one of the most broad service offerings in the North American market as their capacity extends far beyond communications. Though VoIP is major focus of the company, various other services from cloud hosting to data services make them a very powerful resource for business technology. Honestly, the company is so dynamic that it is difficult to cover every single aspect of the services they provide.

Though a handful of complaints are visibly in contention of the company's great service record, the issues are mostly isolated and quite rare considering their large base of clientele. Businesses seeking a comprehensive network solution that includes everything from data, infrastructure and a complete VoIP solution should take a closer look.

  • SHARE THIS:

Author: Michael


All User Reviews

Summary
Total Number 9 5 Stars 5
Thumbs Up 7 4 Stars 1
Thumbs Down 2 3 Stars 0
Average Rating 4 2 Stars 3
More Providers 1 Star 0

MegaPath reviews are listed in chronological order.

No complaints so far

Overall rating (5)

#9 : MAR 31st, 2016 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Choosing Megapath for our voice and broadband has been a good decision so far. From purchase to install to using the system, the support has been tremendous. The voice service itself is great with more features than we will ever use. Price is great with significant savings over our previous service provider.

Comment on this review >>

Good provider with good pricing

Overall rating (5)

#8 : MAR 7th, 2016 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

All I can say is that Megapath is light years ahead of our previous provider. Our monthly bill is much lower, the features are great and our limited interactions with customer support have been positive.

Comment on this review >>

Decent enough service

Overall rating (4.6)

#7 : Dec 9th, 2016 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

We use this service at our company and it seems to work just fine. Never had any issues with it and although I don't use many of the features that are available, the features that i do use work well.

Comment on this review >>

Poor customer service

Overall rating (1.8)

#6 : AUG 26th, 2015 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Phone system for my business was down for two days. I was told I would get a call back. The phones finally started working but I never heard from anyone. This is a pattern. It happened again with a hardware failure on their end. They said "We'll call you to update you" but we never heard back. I have chronically slow internet service. Can't wait for my contract to end.

Comment on this review >>

Horrible service

Overall rating (1.8)

#5 : JUL 24th, 2015 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Have had this provider for 4 months and have scheduled training 3 times and no on has ever showed up. One of the phones has never rung the correct number and no one has corrected it. We never had an account manager and then found out he was promoted but was never issued another one until I called frustrated with the lack of service.

Comment on this review >>

First Class Treatment!

Overall rating (5)

#4 : MAY 29th, 2015 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

As a former flight attendant, I know how important it is to leave a good impression no matter who the customer is. I'm a small, small business owner, and yet I was treated with the best quality service, politeness, deference, and quality assistance even when there was a small problem with the initial shipment. The system is full featured and I'm mastering it one step at a time. We are on the brink of some exciting changes in the way we communicate, and as I am involved in the grassroots building for 2016 I'm going to need their services more than anything. I am ultimately very pleased with the service and no matter where I go in the next two years, MegaPath is going with me. That could be lots of places, so I am glad they are ready to accomodate me.

Comment on this review >>

Great company and customer service

Overall rating (4.6)

#3 : DEC 30th, 2014 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

MegaPath has been a wonderful company to work with, their customer service is over the top and the price for their services is incredible.

Comment on this review >>

Exceeded my expectations.

Overall rating (4)

#2 : DEC 2nd, 2014 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

The service is good. The actual VoIP connection took a little longer to get set up than I would have liked (roughly 15 days from the time I signed the contract), although they had warned that service could take up to 45 days to set up so they did over-deliver on their promise in that sense. Pros: good service, reliable, haven't had a problem with it yet. Cons: a little pricey, took a little while to get set up with them, and it was difficult to get any straight answers from my account manager when trying to get the service set up.

Comment on this review >>

Customer Service

Overall rating (4)

#1 : May 11th, 2011 :

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

I was a happy Speakeasy customer even though it was a bit more expensive than other providers. The customer service and overall technical support were always top notch. Since the service moved to Megapath it went downhill and the customer service is not as good.

Comment on this review >>

  • SHARE THIS:

 


Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 9 5 Stars 5
Thumbs Up 7 4 Stars 1
Thumbs Down 2 3 Stars 0
Average Rating 4 2 Stars 3
More Providers 1 Star 0
Write a review
Get Free Quotes

3 Top Providers

Provider* $/mo Details
from
$19.99
(4.5)
from
$19.95
(4.5)
from
$8.95 5 user min
(4.9)
  • SHARE: