The below provides a quick overview of the user submitted reviews for MegaPath business VoIP phone service.
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MegaPath originally formed in 1996 during the early days of VoIP before Internet telephony became a staple for business. The company's intentions have been much the same since the earliest incarnation of the organization: providing top-class technology for business consumers with voice, data and security services. Since founding, the company has undergone several evolutions to offer one of the highest-class business communication services focused on security in the US.
The GoodMegaPath mostly caters to larger businesses, especially those with multiple office locations but is flexible enough to support a broad range of businesses, including the SMB market. Their network is based on MPLS standards that modify how network traffic moves between end-points for optimal data transfer speeds. All services are built with security in mind that greatly benefits various clientele served by their network.
Of the many services offered, high-speed business Internet is a main component and available via several different connective technologies, all brandishing a variety of service capabilities and features. Arguably, the best services are found in the data-based Ethernet offerings that allow the consumer to choose between symmetrical download and upload speeds or set individual limits up to a total of 135Mbps. The connection is highly redundant with failover resolution that allows a business to stay connected in the event of one or more failures.
Other Internet services offered include EoDS1 - an ideal solution for company WANs as transfer speeds are not affected by the distance between most locations. A business may also choose from various other connection types such as T1, T3, DSL, managed WiFi and others - services can further be combined for certain scenarios.
Voice services offered come in several varieties but most impressively are low cost SIP Trunks offered for businesses with existing IP PBX systems. Prices change with various promotional offers but may go as low as $9.95 per trunk when bundled with data services. For companies without the means to support an in-house communication system, hosted voice and UC is available as well. The system offers several prominent features of business VoIP systems like voicemail transcription, CRM integration, call forwarding and many others. A secure online web portal easily manages all voice solutions.
The hosted Voice plans include a 30-day satisfaction guarantee and a no minimum seat requirement. Customer support is 24/7/365 and is provided no matter the number of lines you have for your business. Unlimited local and nationwide (the lower 48 states plus Canada) calling is included in each plan as well as a 50+ feature pack. Low international rates are available with global calling included in their Enterprise plans. Free user and administrator training (live sessions and on demand) are included so you can get the most out of your new phone system.
Business network services available include a realm of hosted options that extend beyond voice. Highly redundant, cloud hosting options are available for infrastructure to supplement existing business infrastructure or as a complete solution for a total business network environment. Certain SaaS options are available as well that includes hosted options for Microsoft Exchange and SharePoint as well as a full DRaaS option supplemented by their partners at Mozy.
The BadAt WhichVoIP.com we attempt to uncover "closet skeletons" that companies often try to hide and further point out shortcomings in plain view. MegaPath, however, has very few marks on their record for any kind of major performance issues, although the few encountered problems have a common theme.
Around the time MegaPath acquired certain companies (i.e. Speakeasy and Covad) some issues affecting service uptime and certain customer service issues surfaced. Apparently because of bad communication, certain matters went unattended for a time that exceeded some customer's SLAs. Other issues denoted by various resources seem to indicate that when certain reps, managers or techs leave the company, the line of communication may not handoff to another associate in the most accurate manner.
The Bottom Line
Overall ThoughtsMegaPath has one of the most broad service offerings in the North American market as their capacity extends far beyond communications. Though VoIP is major focus of the company, various other services from cloud hosting to data services make them a very powerful resource for business technology. Honestly, the company is so dynamic that it is difficult to cover every single aspect of the services they provide.
Though a handful of complaints are visibly in contention of the company's great service record, the issues are mostly isolated and quite rare considering their large base of clientele. Businesses seeking a comprehensive network solution that includes everything from data, infrastructure and a complete VoIP solution should take a closer look.
Author: Mike Bragg
MegaPath reviews are listed in chronological order.
#10 : NOV 24th, 2015 : Mary
My employer went live with MegaPath in May of 2014. Over the past 18 months, we have experienced nothing but problems with our telephone provider quality of service, customer service, and reliability. The service does not run reliably over T-1 circuits, as promised. Customer service representatives will not trouble-shoot problems in a timely manner. And their billing practices are borderline fraudulent. I would not recommend this telephone service provider to anyone, and would in fact urge consumers to look elsewhere.
#9 : OCT 8th, 2015 : Sharon
I have had 19 service tickets opened since March, one of which is still open after almost a month, need I say more?
#8 : AUG 26th, 2015 : Mark
Phone system for my business was down for two days. I was told I would get a call back. The phones finally started working but I never heard from anyone. This is a pattern. It happened again with a hardware failure on their end. They said "We'll call you to update you" but we never heard back. I have chronically slow internet service. Can't wait for my contract to end.
#7 : AUG 20th, 2015 : Amanda
Our company uses MegaPath at all of our US locations. The only pro is that we can all communicate via 3 digit extensions from one location to another. Everything else with their service has been a con. My most recent experience involved setting up new phones for our new location. It took them 1.5 months before establishing a correct agreement with them. Then, it took 4 weeks longer to receive the phones than it was supposed to. Once I tried setting up the phones, a CSR at MegaPath determined that one of the phones was broken. I still do not have the proper phone numbers set up because they won't return my voicemails and have been "working on it" for 2+ weeks now. So in a total of 2 months time, we are left with one broken phone & none of the phone numbers are correct for the working phones. Overall, I do NOT recommend MegaPath to anyone. My company is planning to switch once our contract is up next year. This is only the MOST RECENT issue. We have experienced issues with them for at least the past year.
#6 : AUG 19th, 2015 : Pa
Have had 2 accounts for years. Too many problems with billing, like double billing and overcharges. When I tried to close an account in April they just changed my account number. Anytime they say they will straighten out an issue and call me back they never do. Hopeless! Going to Sonic as cheaper, same supplier, global capacity etc. Hoping they are better.
#5 : JUL 24th, 2015 : Sue
Have had this provider for 4 months and have scheduled training 3 times and no on has ever showed up. One of the phones has never rung the correct number and no one has corrected it. We never had an account manager and then found out he was promoted but was never issued another one until I called frustrated with the lack of service.
#4 : MAY 29th, 2015 : Susan
As a former flight attendant, I know how important it is to leave a good impression no matter who the customer is. I'm a small, small business owner, and yet I was treated with the best quality service, politeness, deference, and quality assistance even when there was a small problem with the initial shipment. The system is full featured and I'm mastering it one step at a time. We are on the brink of some exciting changes in the way we communicate, and as I am involved in the grassroots building for 2016 I'm going to need their services more than anything. I am ultimately very pleased with the service and no matter where I go in the next two years, MegaPath is going with me. That could be lots of places, so I am glad they are ready to accomodate me.
#3 : DEC 30th, 2014 : Michael
MegaPath has been a wonderful company to work with, their customer service is over the top and the price for their services is incredible.
#2 : DEC 2nd, 2014 : Jared
The service is good. The actual VoIP connection took a little longer to get set up than I would have liked (roughly 15 days from the time I signed the contract), although they had warned that service could take up to 45 days to set up so they did over-deliver on their promise in that sense. Pros: good service, reliable, haven't had a problem with it yet. Cons: a little pricey, took a little while to get set up with them, and it was difficult to get any straight answers from my account manager when trying to get the service set up.
#1 : May 11th, 2011 : Scott
I was a happy Speakeasy customer even though it was a bit more expensive than other providers. The customer service and overall technical support were always top notch. Since the service moved to Megapath it went downhill and the customer service is terrible. Service canceled.
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