The below provides a quick overview of the user submitted reviews for Jive Communications.
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Jive Communications Inc. was founded in 2006 for a single purpose, to provide enterprise-grade hosted VoIP solutions and Unified Communication solutions that are fully-managed, cloud-based systems. They started off by building a proprietary cloud based platform they call Jive Core which they run their hosted solutions on.
Some nice to know's for Jive hosted phone service plans are 24/7 customer support that is North America based (not outsourced), unlimited calling to USA/CAN, month to month contract terms available, and a 45 day money back guarantee. They have many features included in the monthly fee and also offer toll-free numbers for a low additional cost. There is a $15 number porting charge to cover the administration. A full provider verified list of features can be found here.
Users have been writing reviews of Jive on WhichVoIP since 2008. We have seen an increase in reviews being entered in 2013. We take this as a positive growth for Jive. Overall the average rating for Jive is excellent. There is a decent number of reviews which helps give our visitors a good sample size of real users opinions.
...Setting up our phone system was fast and easy, tech support has been very responsive, and we end up with a professional phone system for a great price. We're very happy that we chose Jive!...
Jive Communications reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#98 : NOV 15th, 2013 : Angela
When my company was looking for a hosted pbx to replace our old phone system, I researched a lot of companies and was particularly impressed with the features available with Jive. Another thing that stands out is their US-based support. I have contacted them on a number of occasions and they have always solved my issues in a quick and efficient manner. I would definitely recommend Jive to anyone looking for a hosted pbx solution.
#97 : NOV 11th, 2013 : Matthias
Love working with Jive. They are extremely helpful and friendly when I have to call in. Their control panel is amazing and love the call path editor. I'm a small business owner and I'm not overly techy, but I think their system is easy to set up and use. Would recommend them to anyone looking for phone service.
#96 : NOV 11th, 2013 : Alina
On November 6th, 2013 I contacted Jive and requested a new phone line. I spoke to a wonderful young lady and she provided excellent customer service in a timely manner and I had my request done within 4 hours. The young lady emailed me several times to make sure there was nothing else I needed help with? GREAT JOB Jive and hat's off to you!!!
#95 : NOV 1st, 2013 : Kat
We highly recommend Jive Communications. As a small business their phone system makes our company seem like a much larger firm. From the very first moment I contacted them every person I dealt with was exceptionally professional. Any time I've had a question I've been able to contact the same person which makes the customer service process SO much easier. Their pricing beat every other company I checked out and the sound quality is excellent as well as reliable. You can't go wrong with Jive!
#94 : NOV 1st, 2013 : Mike
We brought our current Polycom phones with us to our new location and Jive made the transition very painless. In the last 2 years we have had two very brief episodes - but both were due to our Internet Provider and Jive helped us get everything resolved in short order. Jive is the best !
#93 : NOV 1st, 2013 : Rick
Anytime I have a question I can quickly get an answer by calling or emailing as I prefer. When I do have a question and it has been answered then later someone contacts me to make sure there are no unanswered questions. The customer service is amazing and I've cut the cost of my phone bill dramatically.
#92 : OCT 24th, 2013 : Jeff
ALWAYS GET TO TALK TO NICE PEOPLE IN UTAH IF I HAVE A PROBLEM OR QUESTION. HUGE FEATURE SET. SOUND QUALITY GREAT, VERY COMPETITIVE PRICES ON PHONES. COULDN'T BE HAPPIER!!
#91 : OCT 22nd, 2013 : Jeff
Jive has quick response time and always goes the extra mile in answering my questions. Their price is a real value and their product has all the features our company needs.
#90 : OCT 10th, 2013 : Ronald
I have used a number of VoIP service providers in the past and had multiple problems with each with regard to sound quality and billing. Jive is definitely the exception! Their customer service and tech support is nothing short of outstanding! They were extremely helpful with setting up the system on my computer and have always been available to provide tech assistance the few times I have needed it. Great company!
#89 : OCT 9th, 2013 : Nancy
Jive Communications will save you money. VoIP is cheaper than your local phone company, has more features, is low maintenance, and you can take it anywhere. Jive offers great customer service and I would recommend them to anyone, anywhere.
#88 : OCT 3rd, 2013 : Kristen
We have been using Jive as our VOIP provider for a couple years. Jive support is consistently fast & correct in each resolution. We have enjoyed the high level of support quality as well as the quality of the VOIP service itself. We highly recommend Jive as a VOIP provider, from the positive and patient responses of the support team to the crystal clear audio quality of the service, we could not be more satisfied. THANK YOU JIVE!!
#87 : SEP 24th, 2013 : Tim
It took them more than a month to port over my lines from another carrier then they told me to go ahead and terminate my previous service to soon leaving me without phones for a week and blamed it on me for not doing setup. Now after almost 2 months I still can't fax out because they said I didn't do the setup with technical support that takes more than an hour. When I did agree to do it they said it would be a week before they could schedule set up. In the mean time I have a business to run and they don't seem to care.
#86 : SEP 23rd, 2013 : Jessica
We're new customers (a couple months now) and after the set-up I've had to call in a few times to tweak the dial plan to suit our needs, the tech support has been extremely friendly and helpful. They always send out an email afterward to clarify the changes and check that I'm still happy with the service.
#85 : SEP 23rd, 2013 : Duane
Get Jive overall has been great to work with, we have been using them for a year and half, and have had no issues with our service. We recently added Mobility so we can have softphone use on some of our computers where we do not have phone, this is new for us, so i will have to comment on that later. Overall our experience with Get Jive has been great, 5 stars all the way
#84 : SEP 23rd, 2013 : Jerad
We have relied on Jive Communications for our international business VOIP service for years. They are friendly and reliable. Highly recommended.
#83 : SEP 21st, 2013 : John
When I need a configuration change 24/7 it is usually done in minutes not days very fast. The people at Jive are alway professional and extreemly hel[ful
#82 : SEP 21st, 2013 : Gerry
I am very pleased overall with the Jive system. They give you tons of features included with their per user pricing at no additional charge. They offer an extremely easy to user interface for managing the PBX system as well as creating dial plans whether they simple or complex dial plans. I would like them to add options to be able to extend the duration of call parking and a monitor to see who is holding in a hold queue. I highly recommend Jive over any other provider. I've used a lot of them. I don't want to list the ones I used specifically but I can tell you Jive is by far the greatest and if they can extend the call parking duration time and add a queue monitor then I will be even happier. Customer service is excellent, helpful, and courteous. keep up the good work!
#81 : SEP 17th, 2013 : Marialice
We have used Jive for several years, saved lots of money. System will do most anything a business would need or want. Tech staff is well trained and very patient with us "non-techies". Don't get the cheapest phone, Polycom 320 is not user friendly, but the system itself is great. We can have our calls go all over the country and the clients think we are sitting in the office. Would recommend to anyone
#80 : SEP 17th, 2013 : George
After a lengthy search, I settled on Jive Comm. Now, after 18 months of service with them, I've been a very happy client. The sound quality is wonderful. The people are very knowledgeable to work with. I plan on being a client for many years to come. My best feature is the "follow me" feature, where I can have the phone ring on my cell at the same time it rings on my work line. Good for when I am out of the office (I an a solo operator).
#79 : SEP 11th, 2013 : Bill
Provide great service and customer support at a phenomenal price! They helped with everything we needed and went above and beyond with technical support.
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