The below provides a quick overview of the user submitted reviews for Jive Communications business VoIP phone service.
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Jive Communications Inc. was founded in 2006 for a single purpose, to provide enterprise-grade hosted VoIP solutions and Unified Communication solutions that are fully-managed, cloud-based systems. They started off by building a proprietary cloud based platform they call Jive Core which they run their hosted solutions on.
Some nice to know's for Jive hosted phone service plans are 24/7 customer support that is North America based (not outsourced), unlimited calling to USA/CAN, month to month contract terms available, and a 45 day money back guarantee. They have many features included in the monthly fee and also offer toll-free numbers for a low additional cost. There is a $15 number porting charge to cover the administration. A full provider verified list of features can be found here.
Users have been writing reviews of Jive on WhichVoIP since 2008. We have seen an increase in reviews being entered in 2013. We take this as a positive growth for Jive. Overall the average rating for Jive is excellent. There is a decent number of reviews which helps give our visitors a good sample size of real users opinions.
...Setting up our phone system was fast and easy, tech support has been very responsive, and we end up with a professional phone system for a great price. We're very happy that we chose Jive!...
Jive Communications reviews are listed in chronological order.
#107 : FEB 26th, 2014 : Jason
Spent 3 hours on the phone with them. One rep hung up because they could not figure out how to get my system to work the way I wanted, which was the way I was told before I signed up. I called and explained what I wanted - shared line appearance. After 3 hours on the phone after signing up they could not get it to work. I was told no by a manager but went through 3 techs first. Thats poor to lie to a new customer just to lure them into their company.
Jeff (Mar 5th, 2014) : Jason - we sincerely apologize for this misunderstanding that took place in July 2013.
I specifically remember when this happened and how bad we felt that our sales rep wasn't able to convey the differences between our Call Parking feature and the Shared Line feature.
Jive's Call Parking feature allows a user to put a call on hold (park a call) and another user who is monitoring that line can see when a call is parked on that "line" and answer it.
Although similar in function it is not the same as analog shared line appearance.
We are glad that once we figured out the feature would not work as you had hoped that we were able to cancel the account without any charges to you. It is never our intention to tell a potential customer that we can do something that we cannot.
#106 : FEB 21st, 2014 : David
Great customer service. They walked me through the setup and changes that I wanted to make later with my service
#105 : FEB 18th, 2014 : Deanna
We switched to Jive after trying another VOIP carrier and were honestly about to give up on the whole VOIP thing. They have been wonderful to work with. Customer service is outstanding! We've been with them over 2 years now - no problems.
#104 : FEB 18th, 2014 : Gordon
VOIP is a totally confusing landscape. We shopped around and finalized with Jive. Could not be more happy. All US based support. Seriously this is a big deal. Do you really want to be talking to India when you have a problem. Great call quality.
#103 : FEB 17th, 2014 : Bobby
Excellent service and great support. Very user friendly PBX admin portal. Provisioning phones are very simple and almost all popular IP Phones are supported.
#102 : FEB 17th, 2014 : Dmos
Great value for the features and services received. Switched to cloudhosted VoIP a year ago when on-prem VoIP HW was dying. Compared many providers and Jive offered unlimited long distance and a range of other attractive features. We have offices in US and Canada and fast connection makes it feel like everyone is in the same office - for no extra cost! International calling rates are great. Jive Mobility Softphone is an invaluable tool for employees on the go! Definitely recommended.
#101 : FEB 14th, 2014 : Zsolt
We have changed from a different provider and so far Jive Communication has been great to work with. Their customer service is just a breeze to work with!
#100 : FEB 14th, 2014 : Chris
Service Service Service.....From Installation, selecting a phone and programming they have provided exceptional service all the way arond
#99 : JAN 3rd, 2014 : Howard
Our firm switched to Jive from RingCentral after 10 months - we could not take ringcentral any more. From the first call with our Jive sales rep Jen to getting our numbers ported over and beyond, this is one of the best businesses I have ever had the pleasure of doing business with. They are totally customer service oriented. We are extremely happy with their customer service and US-based tech support. Their techs are located in Utah and speak English as their first language - what a unique thing in this day and age! They are intelligent, competent and they follow up by calling and emailing us. A very welcome change from ringcentral.
#98 : NOV 15th, 2013 : Angela
When my company was looking for a hosted pbx to replace our old phone system, I researched a lot of companies and was particularly impressed with the features available with Jive. Another thing that stands out is their US-based support. I have contacted them on a number of occasions and they have always solved my issues in a quick and efficient manner. I would definitely recommend Jive to anyone looking for a hosted pbx solution.
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