The below provides a quick overview of the user submitted reviews for Jive Communications business VoIP phone service.
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Jive Communications was founded in 2006 and is headquartered in Orem, Utah. Jive provides a robust, proprietary hosted VoIP service to all businesses, from small companies to enterprises, education establishments and even local Governments.
Jive only offers one option to its customers for its hosted PBX service, and it is an unlimited plan. There is no metered option for businesses that are looking for reduced minutes, likely because the pricing is so competitive for the unlimited option. Depending on the number of lines, the monthly cost can get as low as $19.95 per line, per month.
The Jive system is completely proprietary, designed by the Jive development team. This is an interesting point to note as often providers resell Asterisk or Broadsoft systems. There are pros and cons with this but one big advantage is it can potentially act faster on bugs and feature improvements since it is their own system.
There is no contract that needs to be signed so you are free to move at any time and billing occurs on a month to month basis. There is also a 45 day money back guarantee. Jive definitely stands by their service. In fact the latest survey that they sent to customers indicated that 97% of them would recommend the Jive service to a friend. At the risk of laboring this point, it also provides a Service Level Agreement (SLA) to customers that states 99.99% uptime. It has multiple data centers spread across the United States which likely helps them meet this SLA.
Another important point to note about its service is that all customer support is located in Utah and is available 24 hours per day, 7 days a week.
Jive offers an impressive feature set to customers and the list is growing fast, likely due to the proprietary PBX it has developed. All features are included in the service with the exception of call recording. For this it recommends Amazon AWS, which offers a 5GB free package per year. On the mobility side, it offers Jive Mobility for Androis and iOS smartphones. This enables you to take advantage of the Jive service on the road. If you are most familiar with third party Apps, you can download Bria, which supports the Jive PBX. For a list of all the features, you can view them using our feature comparison tool.
Number porting is available for only $15 per number when porting in to Jive. If you need to port out of Jive to another provider there are no hidden terms, the number is yours to keep. We like it when providers do this, rather than wrapping legal jargon around terms and conditions to force a customer to stay due to number porting issues.
Jive offers many leading IP phones and conference phones at subsidized levels, starting at $75. These phones are all provisioned to work with the Jive service "out of the box".
Finally, we like the FAQ that Jive has on its website. It has some great information on router recommendations and common issues and solutions for specific router brands. This is important in order to get optimal Quality of Service (QoS) which ultimately leads to trouble free calling. It tends to recommend Adtran for routers because of the support for QoS.
The unlimited plan does not note any limit which at first glance sounds great. However, the terms and conditions state that the plan is based on fair usage, which essentially is an average usage for a business when adding up the incoming and outgoing minutes. Sometimes it is better just to be upfront and specify the limits.
If you have any need to cancel the service or cancel a hardware order be aware of the terms when it comes to restocking fees. The restocking fees are 30% which can be a significant hit if you are buying some of the latest IP phones.
You have 30 days to pay your bill for a given month. This is reasonable and fairly standard but if you do miss it for some reason, be aware that it adds 12% interest per year for delinquent accounts.
We stated above that the feature set is impressive, and it is. However there is not much when it comes to desktop plugins. Some providers offer impressive desktop plugins such as CRM and email integration but Jive does not.
Be aware that the terms and conditions indicate that Jive can use your Company's name and logo in promotional material. This may not be a big deal but worth keeping in mind.
Finally, our old friend the fax machine. Jive offers an eFax service for free which essentially gives you fax capabilities using email and a scanner. This works for many companies but others still rely on their fax machine. Jive is a little conservative here and indicates that if your business has mission critical fax needs, you may want to keep an analog line just for faxing.
The Bottom Line
Jive offers an impressive service at a low cost and includes unlimited minutes within the U.S and Canada. The customer service department is based entirely in the U.S and is open 24/7 to answer any questions. Quality is a key care about for Jive and it stands by its 99.99% uptime SLA and its customers certainly seem to appreciate the service that is offered.
Author: Andy Forgrieve
We have been receiving user reviews for Jive since 2008. Overall the average rating for Jive is very good indeed which tends to validate some of the statistics stated in our editor review regarding uptime and customer satisfaction. There is a decent number of reviews which helps give our visitors a good sample size of real users opinions.
...I have found Jive to be well priced, have exceptional features, and easy to operate and administer....
Jive Communications reviews are listed in chronological order.
#120 : MAY 13th, 2014 : Thomas
The good thing about Jive's customer service is that it's remarkably consistent right from the beginning. Consistently disappointing that is, starting with getting a price. Instead of publishing its prices, you're forced to "request a quote." After about 24-36 hours, the quote finally arrives with the same information that other services deliver in a matter of seconds with transparent pricing right on their website. Step 1: 24-36 hours vs. 3 seconds. Most services allow you to choose your package/price point, sign up immediately, then configure your account, all of which can be accomplished in less than an hour. Once you agree to sign up with Jive, you enter a third dimension of time that can best be described as watching snow melt. Instead of a sign-up process that takes several minutes, Jive begins its long, laborious sign-up process with the exchange of ?closing documents? including the completion of financials forms (yes, "forms" like at the Div. of Motor Vehicles) exchanged by unsecured email. Once you fill out the mortgage commitment-sized set of applications, forms and acknowledgments, you sit back and wait for days and days and days while those documents are distributed to different departments to be "manually" keystroked into their system. Step 2: 10-15 days vs. 30 minutes. Not only is the Jive process extraordinarily slow and unnecessarily convoluted but it requires constant monitoring on the part of the customer to make certain that each step is completed as promised. After a month of waiting for our company's main number to be ported over to Jive, our inquiry was followed by an email asking us to sign our transfer request form. In summary, Jive's customer service is bad. Really BAD. Like off the charts, laughable, third-world-country-bad. So bad that you'll think you're being punked!
#119 : APR 4th, 2014 : John
I transitioned to Jive after many years with AT&T and have experienced superior quality and support and am saving a lot of $$.
#118 : APR 1st, 2014 : Scott
I have been with Jive for a few years, having switched over from a different VOIP company. The biggest difference I found with them is the excellence of their customer service and support. I've had to call twice for support. The first time upon my switch over, I encountered some issues. However, they spent as much time as needed running tests, and doing whatever required so that all went well. They also followed up via email and with a telephone call to make sure everything was running smoothly. Many times I find customer service to be annoyed that you are calling them. However, with Jive, I felt they were more than happy I was calling them and again they were willing to spend as much time as needed to rectify the issue without any qualms. The second time I called was recently due to the quality issues. Again, I felt the same way. They were friendly, patient, and did whatever they had to, no time constraints to resolve the issue. I highly recommend Jive to anyone using or interested in setting up a VOIP system.
#117 : MAR 31st, 2014 : Susannah
My disclaimer on this review is that I've never been in charge of handling the VoIP system before I started a new position with a new company. I was a little intimidated by the admin interface at first, however the Jive customer service team was always available to answer any questions that I had. They would also give helpful hints for issues that I wasn't even aware I was having. While I can't compare Jive directly to another provider, I can say that if you are new to the VoIP world, Jive will help you each step of the way, until you've become an "expert".
#116 : MAR 25th, 2014 : Caridad
When a client calls Jive, they encounter a friendly, professional person who is willing to assist them as quickly as possible (and they are quick). If I run into problems, they have been professional and extremely patient in talking me through tech support. They have always been fast, efficient, courteous and very friendly when schedules need to be changed. Confirmations are always sent in a timely fashion. I will continue my business with them and recommend the company highly.
#115 : MAR 25th, 2014 : Julie
We recently relocated some of our Management to home offices. With everyone having different internet service providers at home it was a little challenging but JIVE made it work pretty effortlessly. They went out of their way to remote into one of our computers and make the necessary changes so that our VOIP phone would work from the new location. JIVE made it possible for us to relocate offices and have the convenience of office phones/lines ringing at in-home offices. Thank you Jive!
#114 : MAR 24th, 2014 : Justin
I recently switched from a large "well" known phone service provider that we have used at our offices based in Minneapolis, MN for well over 10 years. After doing some research online and speaking to a few companies that use Jive, I compared my monthly bills to their bills (companies about the same size). I realized that I could save our Company about 40% on a monthly basis. Since we needed to upgrade our phones any way I thought this would be a great time to try a new phone service. This is a completely different type of service than what we had used. VoIP versus a Panasonic phone system. I have to admit I was a little nervous at first. However, the first day after set up I could see that this is going to be a very smart move and I am happy to report that since we have switched our phone service to Jive Communications VoIP service that we have had awesome feedback from our customers telling us that is such a nice personalized voice mail and very nice they can enter a direct extension to reach one of my employees instead of staying on hold waiting for them to get off the phone. The best part, the system is SO easy to use, you do not have to hire a tech to come service your phone system for 200$ an hour. The Jive customer service team is hands down, the best I have ever dealt with. I spoke to them on probably 10 occasions in the last six months with questions big and small and they work with you one on one. You have the same customer service rep help you from start to finish. ********** 10 stars for this company! You will not be disappointed for making a smart decision to switch to Jive! Thanks Jive!
#113 : MAR 20th, 2014 : Bryan
I have found Jive to be well priced, have exceptional features, and easy to operate and administer. Customer service is exceptional. Tired of waiting on hold for a customer service representative, try Jive for real customer service and a real person on the phone.
#112 : MAR 19th, 2014 : Kristin
The transition from land line phone service to the VOIP was seemless. We have had these services for about 2 years now and our phones have "gone offline" maybe a total of 5 times. EVERY time I called and they got me back up and running with an hour or less. The customer service techs are very knowledgable about their product and are willing to help you configure any add ons that you may purchase later (ie headset) Great company!
#111 : MAR 19th, 2014 : Sandy
As a VOIP user in my business for over 15 years, I recently switched to Jive's VOIP PBX. I could not be more pleased. Their customer service is outstanding and I have never interfaced with such a conscientious customer service focused company as them! They go above and beyond to make sure your system is running and set up properly. I am still in the trial phase but am certain Jive will be my choice of providers.
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The below table lists the currently available Jive Customer Service options. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|Live Chat||via live chat|
|24x7 Phone Support||866-768-5429|
|Talk to a real person||Press 0 at prompt|
|USA based phone support||No details available|
|Online form / Email Support||Submit a ticket|
|Self Help Articles / Tutorials||User Guides|
|Self Help Videos||Video Tutorials|
|Support Forums or FAQ||FAQ: Common Issues|
|Twitter Support||Twitter Support|
|Contact number for Cancelation||866-768-5429|
|Request a call back||Not Available|
|Money back guarantee||Within 45 days|
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