Jive Communications Reviews by Business VoIP Users

Pros: Call quality, value, features, customer portal, number port process and knowledgeable salesperson. Cons: One short issue with call connect delay and customer service hold time was long during outage but has been very responsive otherwise. Jive has great options and features for the price. Comparable services from a couple other business VoIP providers was almost double based on how they bill for users or additional lines. The porting of our numbers from AT&T went smoothly. We did experience one brief outage that resulted in a delay on calls connecting but it was quickly corrected.

This is an incredible system. I own a very expensive PBX system with one of my other companies and the Jive system beats every feature that my system has and more. Lets face it, even the most simple to use systems as Jive, will need some technical assistance. The support is quick, experience and most important US based. It is easy to get help and be up and running in no time flat! It is everything they promised and more. Everyday the system reveals more of its capabilities. This by far is the best system overall. I researched many to make this decision.

Great customer service, but we have dealt with a lot of headaches regarding quality of sound on our phones and the phone losing connection with Jive's server so it will stop working or the lights on the phone with start blinking. Very annoying.

I love this company. Once you understand how to navigate it and work on the system, it is pretty customer friendly. When I have had problems, the employees were always quick to help and very friendly! Never made feel stupid for not understanding..just walked me through until I understood how to program my own system. I'd recommend it to anyone!

Using Jive for our business phones has been a great choice, they have great customer support and service and the user interface is simple and easy to use. Great value and a great company.

My experience with this company has been very pleasant. Their staff has been very professional and patient with me.

I'm a SOHO user with 9 months experience with Jive; I use two phone numbers. Jive provides top-tier service and customer support; the one issue I had occurred on installation, and they jumped to fix it when it was brought to their attention. I have occasional sound-quality issues but I it appears to be a router QoS issue which I'm monitoring. Since I started with Jive, they've expanded their online support documentation from incomplete to a full house of support docs. The two outages were short and related to end-user problems and they got me up and running immediately. No plans to leave.

This service is less expensive then our landline, allows for customization and sounds just as good as a landline connection. I also like that I can get ahold of a tech when I need one. The online web interface takes a little bit of playing with to get to know but once you know what your doing, it's a breeze! I'm glad that we went with Jive.

Easy to set up and use. The customer service and tech support are the BEST I've dealt with in a company. I have been recommending them to everyone I know.

We used three different VOIP providers before we settled on Jive. They have been the most helpful, the easiest to make changes with, the most responsive to problems and the best call quality we've had.

I watched as the technical rep setup the call handling. It was so easy that i was able to make changes to the setup myself. I have only been using the system for about a week, but the sound quality seem good but i am sure that they will adjust anything i bring to their attention that is not up to our standards

Great customer service. I love that I can call with any question and no one seems bothered and I love that I can understand them!

Great Customer Service, Great Tech Support, Very KNowledgable Staff, Easy Setup, Intuitive Interface, The Dial Plan Editor is awesome! No cons at this time, Jive is Great!

They do an excellent job. They actually do what they say are going to do. Their reps do a super job.

We have been Jive subscribers for approximately 3 years. We have had great service and reliability during this time, even as they have added new subscribers. A common trait amongst some telco's is to lure you in with promises, and then deliver either poor quality, reliability and especially terrible customer service. Not only has service quality and support been consistently good, it has even improved. While no company is perfect, I would recommend Jive to any business looking to use VOIP.

Jive Communications provides outstanding customer service...I cannot say enough about their kind, knowledgeable and friendly employees...keep up the good work! The only con I would say is figuring out a better way for internet service providers to work more one on one with Jive's representatives so that installation of needed equipment is done once and does not interfere with business through poor quality phone calls. Better communication between the two would make this company an A+

Our small startup has been using Jive for a little over a year now, and everything has ran smoothly. The call quality and functionality are great and the customer service is really on top of their work. Everytime we call in and ask for something (call forwarding, changing the voicemail password, etc) they've done it right away. The only issue is that sometimes you hear a little overlap between the 2 phone lines we have (one that is not Jive), and that gets a little distracting

- Best in class customer support. - Excellent technical support. - Extremely easy setup and staff provided guidance. - Web interface is user friendly and differentiate Jive from other providers. Firstly I went with Nextiva and faced issues that pushed me away from them. Then I contacted Jive and they?ve been able to address all of my concerns. I am with Jive three weeks now and I don?t regret my decision to go with them. They are definitely the best.

We searched several websites and Jive always came up rated in the top 5 and I see why. PROS: I own two businesses, and I've realized great service is incredibly hard to come by. Jive's service has been impeccable, I love that aspect. As far as the product, we purchased 5 phones including the base, great quality and we now own them as opposed to leasing, which is nice. I was nervous about the phone line quality, but it has met my expectations. The best part of Jive's service is the portal where you can completely customize your call flow including initial greeting, hold music, voicemail boxes, extensions, call routing, etc. AND, it's all included in the price, no hidden charges. CONS: I did not love the fax integration. Faxes come in to our email, which was great because we could choose to print, forward, etc. But outbound faxes was less desirable. This is not Jive's fault, it's just the nature of the VOIP beast, so we simply routed our fax number back to a traditional analog line. Overall, service is wonderful, product is great and we couldn't really ask for more. We have referred the company to several industry cohorts, way to go!

I own a small business in Manhattan and have been using Verizon for 8 years. After a particularly frustrating customer service encounter, it just seemed as if there had to be a better alternative - and also a cheaper one. A friend suggested Jive and they're everything I've been looking for, and more. I'm now paying a fraction of what I was paying with Verizon for infinitely better service. I have not noticed ANY difference in call quality - and now I have extreme functionality (like having voicemails e-mailed to me as they come in and a customize-able auto-attendant) and I really just couldn't be happier with the choice I've made.

After dealing with At&t in the past, I have to say that Jive takes the cake on with Service as well as Customer Service. They are a few minor details that I would like to see change, like having customer service rep avaliable 24 hours a day. But other than that Jive is great! They always answer my questions in a quick and helpful fashion. Plus it is nice to actually talk to someone who knows what they are talking about. Kudos to Jive and there Great team keep up the good work.

I feel this was the best customer service experience I've had. The speed by which they set my account up and sent my equipment was amazing.

I am a business owner who owned his own telephone system. I spent $11K on it only to find it had devalued to $1K a few years later. I began a search for a hosted option and settled on Jive. I have used Jive for several years now and could not be more satisfied. In addition to the standard features once would expect from a hosting company, they one of the only companies that offered call queuing, which for my business at the time, was a necessity. Their pricing is excellent and the support is stellar. You can't go wrong with Jive!

I've used GetJive for about 4 months. The call clarity is good. Not great, but good. There is often a lag in the conversation, but it usually does not affect calls The main issue is outages. We've had several. Usually they are short, just 10 or 15 minutes, but we've had one that was 2 hours and one that was 10. Apparently, they only have one data center and if there is a hiccup there, you are toast. During the 10 hour outage, I lost about $5,000 of business and the damage to my business is certainly greater. During the outage, I received 8 emails that there was a problem with the service. I also received another 9 that said services were fully restored, but it actually took another 5 hours before service came back. We called for support, but were not able to get ahold of a live person for the first 6 hours. When we did get a live person, they told us to just wait for 30 more minutes. It was not possible at any point in the outage to get an ETA for when the system would be back online. If you are able to run your business not knowing if your phones will work, then GetJive is for you. But, if you are like me and cannot have your phones be out for more than a few minutes, then RUN, RUN, RUN from GetJive. Under no circumstances would I recommend GetJive to a friend. In fact, I would be happy to sit with them and would spend hours if needed to talk them out of it.

I spent hours upon hours reviewing options after leaving Ring Central.... TAKE MY ADVICE AND GO WITH JIVE! You will NOT find better pricing and people who actually understand you and can help you when you call them. You will not be dissapointed. I have no other reason to say this except for that I am so happy they actually delivered what they said they would!

I have tried many other VOIP providers and none of them can hold a candle to my new Jive setup. Here are things you need to know: 1. The setup couldn't have been more simple. I purchase 1 phone (Cisco SPA 525G from another vendor) and 2 phones (Cisco SPA504G) directly from Jive. The phones I purchased directly came preconfigured and ready to go - just plug and play. When I got the phone from the other vendor, I simply called Jive and they walked me through connecting it. 2. The Jive portal gives you complete control to manage everything about your phone service. You can program buttons on your phone, setup call trees, auto attendants, etc. Although this can get complex and confusing quickly, their support is great to help you get it exactly the way you want it. 3. The customer support has been exceptional. For those of us who don't work with phone setups on a daily basis, all of this can be overwhelming. Jive spent two hours on a web meeting with me walking me through everything I needed to know. Later on when I ran into problems, I simply called their help desk and someone called me back within a few minutes. Their help desk says they normally call customers back within 15 minutes and I found that to be true. 4. Call quality is outstanding. I have a Verizon FIOS connection for my internet and the call quality actually sounds better that the phones that came with FIOS. 5. I've been very happy with Jive and would recommend them without question.

We decided to try Jive for our voip after having issues with our current provider. We were hesitant to continue with voip because of our experience with disconnecting calls and sound issues - things unacceptable for a sales and service environment. Our neighbor recommended Jive and they were using the same Clear DSL service as our office. The customer service was incredible and the entire setup was extremely user- friendly. The transition was so easy. Even better, I've had customers tell me that this is the clearest they've heard me on the phone for over a year. Thank you Jon, Adam and Jennifer for all of your help.

We are a small non-franchised real estate company. So being cost effective was a must. Jive got that done. But we needed to have a professional first impression. With the PBX features we can route calls like any large company. We have tremendous control over call paths and messaging. As for reliability, we've never been down. The sound quality is great. We did use a soft-phone (software) at first. The sound quality on that was compromised by the workload put on the pc from my daily work tasks. Once we went to the Polycom IP phone what few sound quality issues we had vanished. As for customer service: Awesome!. I work with people every day and it can get a bit frustrating. Jive's customer service is outstanding. To their overall credit, I haven't needed customer service but a few times. But those few times, they have been polite and patient. They know the product they support and have been very helpful. When the Polycom IP phone arrived, I needed just some reassurance when setting it up. The technician handled the call as a cs rep would have. He didn't end the call until I made a test call with the new phone and made sure it was working for me. I would recommend Jive to anyone, especially micro companies like myself who want a cost effective communications tool that allows them to provide their customers with higher end services. This is one of the best choices in service providers we have made.

Jive has provided very good or excellent service since I started with them two months ago, and there have been no surprises or disappointment on the VOIP service. Their online configurable dial plan system allows you to configure your dial plan and voice mail exactly as desired. I would recommend Jive to everyone.

We owned our own phone system, and since then have used several hosting companies and Jive was by far the best as far as features (they offered call queueing which most do not), service, and price. Highly recommend them.

Just made the switch from a different Voip provider. The conversion and porting of my number was seamless. My phones were extremely difficult to deal with because of how they were set up originally. Their tech support patiently worked through my phone issues until everything was perfect. Customer service is domestic and easy to reach. Everyone I've spoken with has been very helpful. The user interface is very intuitive and provides me with the ability to have a creative dial plan that works well for my office. No more dropped/missed/bad calls. Thank you Jive!

I had them for a while. The sound quality is very good. However it's very hard to get somebody from the support to help you with something. Even from Accounts Receivable department. If your phone isn't the most valuable asset in your company, then Jive is for you!

Having switched to JIVE over 2 years ago I can't rave enough about the ACTUAL service and the CUSTOMER SERVICE / CUSTOMER SUPPORT. SUPPORT always answers the phones (and if you know its not so urgent they let you leave a message and they get to that prompt! They keep improving the features in their latest release who knows what is next!! GO JIVE GO!

We've been with Jive for five weeks now as 11/16/10. The process involved porting critical numbers from our former provider. To assure zero disruption, we hard forwarded all incoming from both providers to our cell phones throughout the transition. The first deployment of Jive services was somewhat disasterous. Long story short... I asked Jive to do the whole job again from scratch, they did just that within 48 hours and EVERYTHING has been perfect ever since! We like Jive because the price is right, their system works well and they definitely mean well. Sometimes one has to know bad in order to know better. We've been there and done that with our former VoIP provider. Hence, Jive is a keeper!

Please trust me and stay far away from this company. We have been so disappointed with the experience. We signed up with them pre-construction of our new business and have had trouble from day 1 to current day 90. The cordless phones they promised do not work. You can talk to someone granted, but the tech support never can solve the problem. It is a nightmare and I wish we would have never used them.

I have been with Jive for over 2 months now. During that time I have lost all service three different times, we are unable to dial specific area codes or phone numbers, the presence indicators although corrected now after 2 months would continually show improperly. Although their support is easy to reach, they will usually end up calling you back, albeit 4-5 hours later and then days or weeks will pass before you finally get a answer. Their FAX solution does not function if you are faxing from anything other than a standard fax machine so don't think about using a server to handle your faxing. They promise you everything, but they are very slow to deliver, that is if they ever do deliver. I am hoping that they will turn things around soon or I am going to have no choice but to start all over again. Bottom line, be very careful!!!

I've used other online voip providers. Jive is the first with excellent service and customer service.

Customer service has been great. Nice options included in package/price compared to a traditional phone service.

The system is very user friendly!

Justin was great during the setup process!

I have already recommended Jive to others!

I was a little worried at first, but once I tried it and noticed that the sound quality was better than my ATT hard lines along with the money I saved, definitely made it worth the switch.

Jive Communications is a great ? and easy ? way to enter the world of Voice Over IP. It is easy to set up, simple to use and a great time and money saver. If you have been wondering how you can make your telecommunications more efficient, the people at Jive should be your first call.

I LOVE Jive, I have no issues with Jive whatsoever.

Great support and everything comes ready to go! A little more money then we wanted to spend, but it is well worth it!

If you are even contemplating entering into a business, VOIP System - you need to talk to the folks at Jive. We as a firm did our research on all of the firms in the marketplace offering "Business-Class" VOIP. Truly, there was no firm that matched Jive's knowledgebase, customer service and attention to detail. I would recommend them to any business looking for an alternative to purchasing a conventional phone systems and outputting thousands of dollars to procure, upgrade or be trapped in one.

The services and support from Jive has been great. Once we got everything stable with the network on our end reliability has been outstanding. And when there is a glitch in the service, they actually send an email to let you know that there was a problem (if you didn't already know), what happened, and what they did to prevent it in the future. If you are looking for a good VOIP company that stands behind their product, Jive is the one to get.

Great customer service. I was trapped in a nightmare of porting my phones numbers and them being disconnected with other providers and Jive was very helpful throughout the whole process of getting everything corrected. I definitely recommend them.

Great service, Great product.

They're great - we use them for the management company that runs one of our apartment complexes. Good price (saving over our analog Qwest solution). Customer service is very quick and responsive, and they're located right here in the USA! There are also some really cool features. We have some employees with phones at home (maintenance manager, night manager, etc). Those phones function as if they were in the office, so everyone is very accessible.

Excellent!! We were trying to maintain our own Cisco phone system and didn't have the staff to do it with and it really was to large of a system for our medium sized business. We were spending way too much money monthly. After testing another VoIP we came across Jive and have been using it now for over a month and love it. Have had a couple minor issues that Jive's customer service staff have helped us resolve. Can't wait see the money we will be saving by switching.

Have been with Jive for a long time. July 2008 they really had some growing pains it looks like but they are a great company to work with. Its been rock solid except for a few hiccups in July 2008.

I have seen an increase in sound quality and the features of the phones are much better than packet8. I switched and am saving tons of $$$.

We had a very good experience with customer service. The building our offices are in has old wiring and we had many problems totally unrelated to JIVE Communications VoIP service and they were very helpful with troubleshooting some of these issues. I would definitely recommend them.