The below provides a quick overview of the user submitted reviews for GlobalPhone business VoIP phone service.
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Globalphone Corporation (also known as Gphone) is headquartered in Falls Church, Virginia and was founded in 1995. It is a privately held company and is debt free.
Globalphone provides VoIP related services to businesses in a few different forms, including a hosted solution, SIP trunks, fax, conferencing and a variety of phone card services. It uses Broadsoft platforms to handle all of its switching needs and has relationships with many of the world's largest carriers such as Level3, for origination and termination.
The hosted PBX service promises to deliver 99.99% uptime availability and has mirrored geographical displacement and redundancy for its PBX servers with automatic failover, in the case of a disaster.
Service is offered on a month-by-month basis so customers are not locked in to expensive contracts. A 30-day money back guarantee provides additional re-assurance for customers.
Globalphone has a number of guides on its website for customer support but also has email and phone support, with the latter providing a 12 hour window Monday through Friday and also a 9 hour window on Saturdays.
The Gphone hosted service offers a wide selection of features and most are free of charge. For a full comprehensive list of the PBX features offered, we recommend you visit our feature comparison tool.
The SIP trunk service supports the G.711 and G.729 codecs and is compatible with a wide variety of PBX equipment from vendors such as Cisco, Mitel, Shoretel, NEC, Fonality and many more. Gphone can provide SIP gateways from Cisco and Adtran for those with legacy PBX equipment (i.e. based on POTs and T1s).
Conferencing is offered for low rates per minute and there is support for basic audio conferencing up to 2,000 participants. There are also more advanced web conferencing services where you can share presentation slides and other multimedia. You can also chat and record and play back meetings.
Basic eFax service is offered, removing the need for antiquated fax machines in your office.
Phone cards of the PIN and PIN-less varieties are available for low rates to over 80 countries. The PIN-less option utilizes your existing cell phone, which is great for those needing to call friends and family overseas.
There is no price break as you increase the number of phone lines. Many providers offer tiered pricing based on the number of phone lines.
Only third party support is provided for softphones and mobile applications for the Gphone service. The computer based softphone is through Eyebeam and iOS and Android Apps are through the popular Bria application.
The auto attendant feature costs $30 per month. This is a very important feature for most businesses and tends to be offered free of charge with most competitor plans. Also, on the subject of features, there are no plug-ins such as CRM and Outlook integration. Many providers are offering these for free these days, and they can really help productivity for businesses. For example, when someone calls in, the CRM entry associated with the caller ID can appear on your computer screen.
A basic eFax service is offered (i.e. fax to email) but it is quite expensive and many providers offer this for free.
The Bottom Line
Globalphone has been in the VoIP business for almost 20 years and has an impressive list of customers. It offers a wide variety of phone services that cover the needs of most businesses.
The hosted service is not the cheapest in the market but certainly is not expensive either. Strangely there is no break in pricing as you increase the number of phone lines, though no doubt this could be negotiated if you request formal quotes.
Author: Andy Forgrieve
WhichVoIP has been receiving reviews since 2008 for Globalphone. Since then there has not been a huge volume of reviews but a steady stream of positive reviews. Overall they have achieved a very high rating and a very high recommended percentage. We recommend browsing through the reviews below and reading the additional comments from each reviewer.
...GlobalPhone's overall service, including customer service is the best that I have dealt with (in 15+ years)... we've had no outages, quality of service has been fantastic and we've had no issues with any of the hardware. Thanks for offering such a great service....
GlobalPhone reviews are listed in chronological order.
#16 : MAR 28th, 2014 : Joseph
Globalphones staff worked for two weeks straight getting my PBX to work with there SIP trunk. Working above and beyond what I would have expected from any provider. At times there staff was putting in hours late at night (7-11PM) as not to disrupt my business. I have only great things to say for both price, customer service and support.
#15 : JUN 29th, 2012 : Peter
Great analysis of our needs first of all, so we got a taylor made solution, we then happened to have serious savings. Service is considered as a strong relationship and great partnership.
#14 : JUN 15th, 2012 : A. Michael
Recently opened up a US affiliate of a multi-national firm specializing in a secure framework for remote access usage. Price, service & support unsurpassed in the industry.
#13 : JUN 13th, 2012 : Brian
I'm not sure what happened in Chris's case. We had some issues at start-up as well, but the support team spent a lot of time getting us up and running. Now we barely notice the difference with Verizon. The one issue is that there are certain overseas phone numbers that we can't dial directly. Globalphone provided us with an 800 AT&T number that we use for those calls. Now that we're used to it, it's not a big deal.
#12 : JUN 1st, 2012 : Helen
I have been in this business for 15+ years, and have worked with a variety of hosted VOIP and traditional carriers. GlobalPhone's overall service, including customer service is the best that I have dealt with. My company (50+ employees) has been with GlobalPhone for over a year, we've had no outages, quality of service has been fantastic and we've had no issues with the any of the hardware. Keep up the good work. Thanks for offering such a great service.
#11 : JUN 6th, 2011 : Nani
#10 : SEP 7th, 2010 : Donnie
Great system and outstanding customer support!
#9 : JUN 11th, 2010 : Cynthia
We have had the VoIP service in our office for just over a year now. We have added on our Tampa & Kentucky offices with this service as well. We have alot of features available with this and it is very reliable.
#8 : JUN 7th, 2010 : JEROME
Been using the service for 5 months now and has been satisfied with service and support. Setup was a breeze and tech support was polite and very helpful. Sales was clear about the product and services that they offer. Overall, I would rate them "A" just because of the short time we've used them. Otherwise, it would have been "A+".
#7 : NOV 27th, 2009 : Wilson
I want to experience the wonders of voip. thanks
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