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|UPDATE - December 2015: Please note that EasyOfficePhone has recently been acquired by Jive Communications. We recommend that you visit our Jive Reviews page also.|
Opening its doors in 2005, Enhanced VoIP Communications, Inc. started it's "Easy Office Phone" hosted PBX phone service solution for businesses. Supporting both the USA and Canada markets, Easy Office Phone has headquarters in San Francisco, California (USA) and in Burlington, Ontario (Canada). It's core focus is on hosted PBX services and managed Internet services, plus a web-based virtual call center solution that is both flexible and customizable.
Three (3) different plan options are available for their hosted PBX services to cover businesses from small to large. The plans are "shared lines", "dedicated lines" and "virtual lines". The dedicated lines plan is the most popular, often simply called unlimited plan by many providers, and is for companies that need one line per employee. The virtual lines plan is aimed at a mobile/remote workforce who only needs incoming calls, or a startup that just needs a single business number with auto-attendant functionality to forward calls.
The shared line plan is aimed at a business that might not need a phone "line" per employee, but rather a line that can be shared by multiple employees. Each line includes four (4) extensions and voicemail boxes. This makes it a cost effective, scalable and flexible solution. For this type of solution you will need to understand how many employees would need to use the phone at the same time, and this number becomes your minimum number of lines.
The dedicated and shared line plans include the full set of their impressive 40+ features. Some features worth mentioning outside of the standard ones include business hour rules, auto-attendant, call mentoring, call monitoring, call answer security, custom on hold music, dial-by-name directory, ring groups, outlook integration, and live call transfers (internal/external). You can see a full list of the Easy Office Phone hosted PBX plan features here. Optional features such as call queuing, call recording, conferencing solutions, fax service, virtual numbers (national and international), professional message recordings, and toll-free service are available for small additional monthly fees.
A telephone support line and live chat are available Monday through Friday between 9am and 8pm EST. A support ticket system is available outside these times. Their website includes guides to the approved VoIP phones, router compatibility tables, and softphone/app user/setup guides.
Even though most providers promote an "unlimited" plan they also typically include a reasonable usage policy in the terms of service. The Easy Office Phone policy states a 2,500 minutes limit per line, after which they charge 3 cents per minute. They also limit sent and received faxes to a maximum of 1,000 pages per month.
Alaska, Hawaii, Yukon, the North West Territories, Nunavut and all off-shore U.S. territories are not included and are charged on a per minute basis, as are International calls. Per minute rates are low though (e.g. Alaska is 4c/min and Hawaii is 3c/min currently). Check their website for latest rates if you will be calling these locations.
Termination fees may apply and are based on a "Commitment Level" set forth in the Service Schedule and time remaining on the term signed up for.
Smartphone calling Apps are offered but are developed and distributed by separate companies (i.e. they are not EOP Apps). They do provide technical assistance and setup guides though in using the Apps with their system so not necessarily a bad thing but worth noting here.
For those that want to get services on a month to month plan will pay an extra $3/line/mo over the annual term choices.
Easy Office Phone have flexible solutions for varying business types, from employees having their own dedicated phone line to more modern business scenarios of shared lines and mobile workforces. They provide good coverage across Canada and the USA. They have been serving businesses since 2005 so are now an established provider and definitely worth considering as an option. They do tend to be a little more expensive than many of their competitors for the smaller sized companies when comparing the dedicated line plan.
We recommend you have a read through the reviews submitted by real users. This is a great way to get user thoughts and opinions on the service.
Author: Mike Bragg
Easy Office Phone service is trusted by companies such as RE/Max, St John Ambulance, PODS, SalesForce, and Expedia cruise ship centers. Take a look through the user submitted Easy Office Phone reviews below. These are reviews submitted through the user review form on the WhichVoIP website. Use the button opposite to write your own review of your experience with Easy Office Phone service.
...I have been thrilled with the quality customer service which include, friendly technical support, chat support and best of all the friendly and helpful service to all of my questions and challenges from my sales representative at all times...
Easy Office Phone reviews are listed in chronological order.
#29 : JUN 10th, 2015 : Steve
For a business package with 3 laptops and 6 devices they do not provide a set up that is programmed to manage the bandwidth volume through the router. This has caused many months of dropped and unlistenable calls. The package is not usable without requiring a third party to set up.
#28 : JUN 9th, 2014 : Bill
We were unhappy with the sound quality, reliability and customer service from Ontario Telecom. So even though their pricing was very good, we decided to switch. After reviewing a number of VoIP providers, we selected Easy Office Phone. Start-up was very simple. A couple of chats helped with setting up the auto attendant. We ended up with Aastra phones which are a touch better than the Grandstream phones we used previously. After two months in use, we have zero tech issues or down time. Messaging and call forwarding get used a lot and work flawlessly. We started with a month to month schedule before locking in to a multi-year contract. We still need to enable some features over the next couple of months. If things continue as they do now, we will take advantage of cost savings that come with a contract. We can definitely recommend the service. Thank you to all who reviewed this service in the past. Your comments helped us make the decision.
#27 : DEC 12th, 2013 : Sharon
This phone service allows our mobile and home-based staff to function as if we were all present in the same office! It has all of the abilities that a traditional phone service has and more. I like being able to control phone settings through my computer and receiving voice mails and faxes by email.
#26 : JUL 4th, 2013 : Pete
First I must explain that I was signed up to another US based VOIP service provider for a full 2 years prior to switching to Easy Office Phone. Since November 2012 I have been thrilled with the quality customer service which include, friendly technical support, chat support and best of all the friendly and helpful service to all of my questions and challenges from my sales representative at all times. I now feel confident to call customers without the worry of a dropped call or sounding like I'm speaking from the inside a tin can. Easy Office Phone is a quality product. -Pete, Wind Visuals
#25 : APR 23rd, 2013 : Dionne
We switched from another provider over to easy office phone in November 2012. Setup took time but was comprehensive. The most important components for us was the service and technical support in which they did not fall short. There are various ways to contact them. Email, ticket submission, online chat and by phone. They are open pass your conventional office hours. There online user portal took a little navigation but I love it. As a growing business, from an operational standpoint, how your clients and others are able to communicate with you is extremely important.
#24 : MAR 19th, 2013 : James
A little difficult to get set-up up and running, but all workse well once it was set up properly I had to make several calls to get everything workng properly
#23 : NOV 22nd, 2012 : Shamim
today was my first experience in calling easyphones and it was incrediable experience. Not sure why I didnt call you guys earlier. thank you so much to the people that I spoke with this morning.
#22 : JUL 6th, 2012 : Carrie
Been with them for a couple month now. Switched from another provider who was really unreliable. Service has been great and no down time. We used the polycom phones we got from the last provier. Setting up the main menu for our business was very straight forward.
#21 : FEB 24th, 2012 : Darren
Been with Easy office phone for 2 years now and the service is solid and reliable. The new web interface tools are a big improvement over what was available last year.
#20 : AUG 10th, 2011 : Brenda
After an awful experience with RingCentral, it was such a relief to get set up with EasyOfficePhone and have good VOIP phone service.
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